Example Bonus Program – Score My Team
The Bonus Program 2012
Bonus Program Pool
Bonus Program Adjustments
Every quarter the Bonus Pool will be multiplied using the
following equation.
New Bonus Pool = Bonus Pool * ((y + (n/2-x*2)) / y)
Where
y = Previous Quarter Total Monthly Agreement Income
n = New Monthly Agreement Income
x = Cancelled Monthly Agreement Income due to poor service
As the company grows, so will the Bonus Pool.
Poor Customer Service will lead to diminished
Bonus Payouts.
Years of Service
$32/month is guaranteed for Years of Service.
$480 Years of Service paid out for month one.
This will leave $3,020 remaining for distribution during
month one of the Bonus Program.
Your Years of Service will increment every January.
The Years of Service payout will increase by $2 per
quarter.
Bonus Program Pool Payouts
The remaining pool, after Years of Service, will be paid out in one of
several payout options.
Examples:
Available
$1,800
Rank
1
2
3
4
5
6
7
A
$600
$400
$400
$300
$100
$0
$0
B
$500
$500
$300
$200
$200
$100
$0
C
$750
$500
$400
$150
$0
$0
$0
Bonus to be paid out every 3rd Wed of the month.
Bonus Program Areas
The Bonus Program is divided into 5 areas:
Real Time Ticketing: 20%
Time Sheets: 20%
Teamwork: 20%
Monthly Emphasis: 20%
Quarterly Emphasis (AppAssure): 20%
Bonus Program Area Ranking
In each Area, you will be ranked and assigned a points value.
Example:
Rank
Points
1
2
3
4
5
6
7
7
5
3
1
0
-1
-3
Your points will be multiplied by the percentage value of each
area and added together to form your final points ranking for
the month.
Guaranteed Payouts
We will now be providing guaranteed payouts for anyone that
maintains certain bonus scoring levels, regardless of rankings.
Payout Amount:
$450 Jan-Jun, (Years of Service inclusive)
$500 Jul-Dec, (Years of Service inclusive)
Average score is based on your average for the entire month,
dropping your lowest score.
1st Place guaranteed at least a $1,000 payout. (YoS Exclusive)
2nd Place guaranteed at least a $750 payout. (YoS Exclusive)
Guaranteed Payouts Threshold
Average Timesheet Score for 2011 was 1,761.
Average Real Time Ticketing Score was 2,429.
Average AppAssure Score was 89.
Minimum Guaranteed Payout Threshold Scores
Timesheet Score of 1,800
Real Time Ticketing Score of 2,500
AppAssure Score of 90
Bonus Program Penalties
You will be dropped from a Bonus Payout for any of the following
reasons:
Average AppAssure Score < 85
Failing to use a “Waiting on Schedule” correctly
Failing to restore a client requested file due to failed backups
Having to write-off 7+ billable hours for the month
Invoice Delays
Failing to record Vacation, Sick or Holiday time correctly
For every three months accrued of either being disqualified or not
achieving guaranteed payouts and placing in bottom third, your
employment status will be reviewed.
End