10.3_Maintenance_Rev1_10Jan2012(Murata)

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KX-NS1000
Maintenance
Rev1.0 11 Jan., 2012
1
Introduction
NS1000 provides effective maintenance features.
In this document, we will describe the main features.
UPS Integration
Provides safe and ensured power supply environment.
E-mail Integration
Provides effective e-mail notification (alarm notification, software upgrade information, etc) .
Dealers or administrators can get quickly important information about the system.
Software Upgrade
Reduces time for dealers to upgrade all equipments in the system.
System Data & UM Data Backup / Restore, File Transfer / Import / Export
Several types of data can be backed up / restored, transferrred, and exported / imported using Web MC.
System Alarm Notification
Provides alarm notification in several ways.
SNMP Agent
Provides SNMP Agent feature for Network Management.
2
Table of Contents
Chapter
1) UPS Integration
1-1 Overview
1-2 Details
1-3 Recommended UPS Models
1-4 Settings for Self Shoutdown
2) E-mail Integration
2-1 Overview
2-2 System Diagram
2-3 Basic Setting Items
2-4 System Alarm Notification
(Overview, Settings)
2-5 Software Info Notification
(Overview, Details, Settings)
3) Software Upgrade
3-1 Overview
3-2 Upgradable Equipments
3-3 Updated Software Download Overview
3-4 Preparation for Doftware Download
3-5 Manual Download (Master unit side)
3-6 Automatic Download (Master unit side)
3-7 Transport to the Slave unit
3-8 Manual Download (Slave unit side)
3-9 Software Installation Overview
3-10 Manual Installation
3-11 Automatic (Timed) Installation
3-12 Plug & Update (Installation) Feature
3
Table of Contents
Chapter
4) System Data Backup / Restore, etc.
4-1 Types of Backup / Restore/Import, etc.
4-2 System Data Backup / Restore
4-3 Backing up the PBX System Data
4-4 Restoring the PBX System Data
4-5 UM Data Backup /Restore
4-6 Backing up the UM Data (Manual)
4-7 Backing up the UM Data (Scheduled)
4-8 Restoring the UM Data
4-9 Data File Export / Import Tool
4-10 Exporting the Data Files
4-11 Importing the Data Files
4-12 System Data File Transfer
4-13 Transferring from PBX to PC
4-14 Transferring from PBX to PC
4-15 Message File Transfer
4-16 Transferring from PBX to PC
4-17 Transferring from PC to PBX
5) System Alarm Notification
5-1 Overview
5-2 How it works.
5-3 How to configure.
5-4 Error Codes
5-5 How to show Error Log on Web MC
5-6 How to get Error Log on Web MC
6) SNMP Agent
6-1 Overview
6-2 Trap Implementation
6-3 MIBs
6-4 Sttings
7) Appendix
Recommended USB Memory Devices
(Recommended USB Flash Drives)
4
Chapter 1
UPS Integration
5
1-1 Overview
Provides Safe Shutdown Process during AC power failure
KX-NS1000 must be shut down through shutdown process.
When AC power goes out, the UPS can send Power alarm signal to KX-NS1000.
Connection diagram and automatic shutdown process
2. The UPS supplies power to
the PBX with internal battery.
AC Cable
AC
Power
UPS
USB Port
1. AC power goes out.
USB Cable
3. The UPS notifies that AC power goes out.
(Power alarm signal)
4. KX-NS1000 executes
self shutdown.
* UPS : Uninterruptible Power Supply
6
1-2 Details
Descriptions and Notes
KX-NS1000 has no backup battery.
KX-NS1000 has an USB port for UPS power alarm signal input.
(RS-232C is not supported.)
The time period an UPS can supply power depends on the model of UPS and the
power consumption of KX-NS1000.
No Activation Key is required for UPS integration.
When KX-NS1000 executes self shutdown, an e-mail can be sent as a system alarm
notification. Refer to the chapter 2-4 for details about alarm notification.
- Major Error ; UPS Power supply start (AC power goes out.), UPS Disconnected
- Minor Error ; UPS Power supply end (AC power is recovered.), UPS Connected,
UPS battery run out (Self-shutdown process starts)
When power is restored after a power outage, KX-NS1000 operates in the following manner:
- If KX-NS1000 did not shut down, normal operation continues uninterrupted.
- If KX-NS1000 shut down and power remains in the UPS, KX-NS1000 must be started again manually.
(The power switch must be turned off and then on again.)
- If KX-NS1000 shut down and no power remains in the UPS, KX-NS1000 starts automatically.
(This is because the PBX's power switch is on.)
7
1-3 Recommended UPS Models
APC “RS Series” or “Smart-UPS Series” UPSs are recommended.
APC “RS Series” and “Smart-UPS Series” are the followings.
Series
Description
RS
For Home / Home Office Model
Smart-UPS
For Small / Medium Business
For more information, access to “APC”.
Note that “Smart UPS series” are Class A products based on the standard of the VCCI.
KX-NS1000 and APC RS Series are Class B products.
8
1-4 Settings for Self-shutdown
Specify the remaining battery level at which to shut down KX-NS1000.
When the remaining battery level reaches to the pre-programmed level, the UPS
sends a power alarm signal to the PBX, and the PBX starts self shutdown process.
Maintenance -> Status -> 1.1 UPS
Select the remaining
battery level
* Refer to chapter.2 for E-mail notification settings.
9
Chapter 2
E-mail Integration
10
2-1 Overview
NS1000 Provides E-mail notification for the following services.
Service Name
Description
Voice Message notification
- Report the information of new voice message receipt in the mail box
*1
FAX notification
- Report FAX receipt information
*1
Missed call notification
- Report incoming call information in case being not answered.
System alarm notification
- Report error log information.
* Site name, Error code, Error message, etc.
Software info notification
- Report the updated software available on FTP server.
- Report of updated software
- Inform expired date 5days in advance / on the day.
*In case using the licensed equipments.
*1 Please refer to the “Unified Communication” part.
11
2-2 System Diagram
NS1000 can send an E-mail to the corresponding users.
E-mail
Server
Sends an e-mail
using SMTP
E-mails are sent to the pre-programmed
e-mail address.
Voice Mail / Fax
notification
Operates as an e-mail client.
Alarm
notification
PC
(User)
PC
(Manager)
12
2-3 Basic Setting Items (1)
Settings to access the E-mail server.
Set E-mail server information, SMTP parameter, etc. depending on the specification
of the E-mail server.
Setup -> Network Service -> 2.7 SMTP
Mail sender information
- The sender of the emails from the PBX.
SMTP server for relay
- SMTP server information
(IP address, port number, etc.)
SMTP Authentication
- User name and Password
* Continued on next slide.
13
2-3 Basic Setting Items (2)
Settings to access the E-mail server.
Continued from the previous slide.
POP Before SMTP
- POP server information, etc.
Mail Receiving
- parameters for mail receiving
14
2-3 Basic Setting Items (3)
Settings to access the E-mail server.
Settings can be made for each unit.
Select the unit (site) to be configured.
Destination e-mail address can be set for each service.
An example
- System alarm notification : to dealer
- The Time of Validity of Activation Key will Expire Soon. : to dealer, to administrator
15
2-4 System Alarm Notification : Overview
Notifies when the main unit detects a system alarm.
System name, date & time, error code, sub code, error message, etc. is described.
Up to 2 destination e-mail addresses can be set.
Usage Example
System
Manager
Dealer
Alarm notification
Master Unit
Site
Manager
Slave Unit
IP Network
Message Example
[System Name] Name of User Company
[Site Name] Name of Site
[MPR-ID] MPR-ID of main unit
[Counter] Number of error occured
[Index] Index of Error info
[Date] MM/DD/YY
[Time] HH:MM:SS
[Index] xxxx
[Error Code] yyyy
[Sub Code] WXYYZZ
[Error Message] Detail description about error message.
16
2-4 System Alarm Notification : Settings
Destination E-mail address and Filtering setting
Maintenance -> Utility -> 8.2 Alert
Settings can be made for each unit.
System Alarm
- Filtering Setting : Select whether to receive e-mails for
each alarm level (Major / Minor).
(Uncheck -> send, Check -> Not send)
- Email Address : Destination email addresses
- Subject : Subject of the email
17
2-5 Software Info Notification : Overview
There are 4 types of Software Info Notification.
Program update is ready.
*1
- Notifies that updated software is put on the FTP server.
Software download is completed.
*1
- Notifies that updated software is completely downloaded from the FTP server to the main unit.
Software update is completed. *1
- Notifies that version-up of the main unit, optional cards, and terminals is completed.
The time of validity of Activation Key (Time Limited Activation Key) will expire soon.
- Notifies the expiration date of Actication Key.
- Can set when the e-mail will be sent (how many days before the expiration date)
*1 Please refer to Chapter.3 for details about software update.
18
2-5 Software Info Notification : Details (1)
Program update is ready / Software download / Software upgrade
“Program update is ready.” Example
System
Manager
FTP Server
1. Detects updated
software is located.
Master Unit
Dealer
Software Info notification
2. E-mails are sent.
Message Body Example
[System Name] Name of User Company
[MPR-ID] MPR-ID of main unit
[Date] MM/DD/YY
[Time] HH:MM:SS
[File Name]
PROGRAMFILENAME1_XXX_YYY_ZZ
PROGRAMFILENAME2_AAA_BBB
* Regarding software download and upgrade, refer to chapter.3 .
19
2-5 Software Info Notification : Details (2)
The time of validity of Activation Key will expire soon.
System
Manager
Dealer
1. The pre-programmed
date arrives.
2. E-mails are sent.
Master Unit
2. E-mails are sent.
Email notification
Site
Manager
Slave Unit
IP Network
Message Example
1. The pre-programmed
date arrives.
[System Name] Name of User Company
[MPR-ID] MPR-ID of main unit
[License Name]
Name of License 1
Name of License 2
* When 10 days remain in the duration of a registered activation key,
the e-mail will be sent.
20
2-5 Software Info Notification : Settings
Destination E-mail address and Date settings
Destination E-mail address of Licence Expiry
Maintenance -> Utility -> 8.2 Alert
Settings can be made
for each unit.
Licence Expiry
- Email Address : Destination email addresses
- Subject : Subject of the email
21
2-6 Test Mail
A Test mail can be sent through Web MC operation.
Test mail is used to confirm e-mail sending settings are correctly configured.
Web MC
1. Operation to send
a test mail.
Master Unit
2. A test mail is sent.
* The test mail can be sent from each unit (Master / Slave).
Operation
Maintenance -> Utility -> 8.3 Test Email
1. Specify the destination email address
and the subject.
2. Click “Execute”.
* Up to 2 destination e-mail addresses can be set.
22
2-7 E-mail Report
E-mail sending status can be confirmed.
Maintenance -> Utility -> 5.4 E-mail Report
E-mail sending status is displayed.
23
Chapter 3
Software Upgrade
24
3-1 Overview
Software of the Equipments in the System can be Upgraded.
Step.1 Updated software is downloaded to the master unit.
Step.2 The main unit installs the software to each equipment (main unit itself,
optional cards and terminals). And then system is upgraded.
Updated Software
FTP server, USB memory,
PC with Web MC
Updated Software
USB memory,
PC with Web MC
Master Unit
Main unit itself
One-Look
Networking
Terminal
Slave Unit
Terminal
Terminal
Download (Transport)
Main unit itself
Terminal
Installation
25
3-2 Upgradable Equipments
Software Upgradable Equipments are the Followings.
Item
Description
Main Unit (Mother Board)
Master unit / Slave unit
IP-PT
KX-NT321, KX-NT343, KX-NT346, KX-NT366
DECT CS
NCP0158, NCP0158CE(DECT 6.0)
SIP Phone
KX-UT113, KX-UT123, KX-UT133, KX-UT136
26
3-3 Updated Software Download : Overview
Updated Software can be Downloaded to the Master / Slave Unit.
Updated software is located in the FTP server or USB memory or PC.
Updated software can be downloaded automatically or manually.
Automatic download is available
only from the FTP server.
FTP
Server
Updated Software is located.
USB
Memory
PC
USB
Memory
PC
Download
Master Unit
Transport
Slave Unit
Downloaded/transported software is temporarily
stored in the internal memory of main unit.
* When the master unit detects that the updated software is located in the FTP server (Program update is
ready), an e-mail can be sent to the pre-programmed address.
* When the download is completed, an e-mail can be sent to the pre-programmed address.
27
3-4 Preparation for Software Download
Settings to connect to the FTP server : Master unit side
Setup -> Network Service-> 3.1 FTP
FTP connection #1
- Connection name
- IP address or Server name
- Port Number
- User Name / Password
- Protocol
* Up to 5 connections can be set.
* This settings are used for both the manual download and automatic download.
28
3-5 Manual Download : Master unit side (1)
Operation to download the updated program files manually
1
Maintenance -> System Control -> 1.1.1 Manual
Select the location of the
the updated Program files.
Location
FTP Server
Local PC
USB Memory
Master Unit
29
3-5 Manual Download : Master unit side (2)
2 In case of FTP Server
1. Select “FTP Server”.
2. Specify the FTP parameters.
- FTP connection name
- No. of retries
- FTP folder
3. Click “Get File”.
2 In case of Local PC
1. Select “Local PC”.
2. Specify the folder and the file
name on the PC.
(You can use “Browse” button.)
3. Click “Execute”.
30
3-5 Manual Download : Master unit side (3)
2 In case of USB memory device
1. Select “USB memory”.
2. Select (check) the program
files to be downloaded.
3. Click “Execute”.
* The program files must be located in the following folder of the USB memory device;
“ /private/meigroup/psn/ippbx/update ”
31
3-6 Automatic Download : Master side
Settings for automatic check , automatic download
Maintenance -> System Control -> 1.1.2 Automatic
1. Specify the FTP parameters.
- FTP connection name
- FTP folder
2. Specify the check time and date.
3. Select whether “check & download” or “only check”.
5. Click “Execute”.
4. Specify the destination e-mail addresses to notify that
“program update is ready” and/or “download is completed”.
* While the automatic download is set, the manual download can not be executed.
To execute the manual download, click “Download Cancel” on this screen.
32
3-7 Transport to the Slave Unit
Automatic Transport
If the master unit and the slave units are connected when the updated program files
are downloaded to the master, the updated files are transported from the master to
the slaves automatically.
FTP
Server
USB
Memory
PC
Updated Software is located.
Download
Master Unit
Slave Unit
Transported automatically
33
3-8 Manual Download : Slave Unit Side (1)
Manual download to the slave unit.
If the master unit and the slave units are disconnected when the updated program
files are downloaded to the master, or when a new slave unit which has not been
updated yet is added, the updated program files must be downloaded to the slave
manually.
USB
Memory
PC
Updated Software is located.
Manual Download
Slave Unit
* It is possible to transport the updated program files by downloading the updated files to the master after
connecting the slave to the master. Refer to the chapter 3-7.
However, the units with different versions of programs may not connect each other.
34
3-8 Manual Download : Slave Unit Side (2)
Operation to download the updated program files manually
1 Launch the slave unit without connecting to the master unit.
Slave Unit
Master Unit
Launch the slave
unit.
Separated from
the master unit.
X
2 Connect the PC to the slave unit and start the Web MC
3
Maintenance -> System Control -> 1.1.1 Manual
Select the location of the
the updated Program files.
Location
Local PC
USB Memory
35
3-9 Software Installation : Overview
When the Software is installed, Software Upgrade is completed.
The downloaded software temporarily stored in the main unit is installed to each
equipments (main unit itself, optional cards and terminals).
And then, the software upgrade is completed.
Master Unit
Main unit itself
Slave Unit
Terminal
Terminal
Downloaded Software
Terminal
Software Installation
Main unit itself
Terminal
* Installation can be executed both manually and automatically (timed installation).
* When installation is executed, each equipment will reboot automatically.
* When installation is executed, an e-mail can be sent to pre-programmed address.
36
3-10 Manual Installation
Manual Operation (Immediately Install)
Maintenance -> System Control -> 1.2 Update Program File
1. Select “Immediately”.
2. Specify the destination e-mail addresses
to notify the update results.
3. Select the target site (unit).
4. Available program files are
shown here.
5. Select the target equipments
to which the program files
are installed.
6. Click “Apply” and “Execute”.
37
3-11 Automatic (Timed) Installation (1)
Settings for Timed Installation
Maintenance -> System Control -> 1.2 Update Program File
1. Select “Immediately”.
2. Specify the destination e-mail addresses
to notify the update results.
3. Select the target site (unit).
4. Specify the time to install.
5. Available program files are
shown here.
7. Click “Apply” and “Execute”.
6. Select the target devices to
which the program files are
installed.
38
3-11 Automatic (Timed) Installation (2)
Timed Installation Cancel
While the timed installation is set, the manual installation and download can not be
executed.
To execute manual operation, the timed installation must be cancelled.
Maintenance -> System Control -> 1.2 Update Program File
1. Select “Update Cancel”.
2. Click “Execute”.
39
3-12 Plug & Update (Installation) Feature
Automatic Installation of IP-PTs
This feature allows IP-PTs to be automatically updated to the latest software version
when they are registered to the PBX.
Settings can be set for each site (unit).
Maintenance -> System Control -> 1.3 Plug and Update
1. Select “On” or “Off”.
2. Click “OK” or “Apply”.
40
Chapter 4
System Data Backup/Restore, etc.
41
4-1 Types of Backup/Restore/Import, etc.
There are five types of System Data / File Maintenance.
Type
Item
System Data Backup/
Restore
Object : PBX’s System Data
Main Purpose : For when the PBX is crashed and should be
recovered promptly.
UM Data Backup/ Restore
Object : System Prompts, Mailbox Prompts, Mailbox Messages
Main Purpose : For when the voice message is erased and
should be recovered.
Data File Import /
Export
Object : Speed Dial, DDI/DID Table, ARS settings, etc.
Main Purpose : To upload the data files (CSV format) edited on
the PC, to copy from another PBX.
System Data File Transfer
From PBX to PC /
From PC to PBX
Object : Programme Files-> (PCMPR, LPR)
: Data Files -> System, Language, Default Value Data
Main Purpose : To upgrade software or system data individually.
Message File Transfer
From PBX to PC /
From PC to PBX
Object : OGM files
Main Purpose : To use the message files (WAV format) recorded
at outside the PBX as OGM messages.
42
4-2 System Data Backup / Restore
System Data Backup / Restore by using a USB memory device
The following system data items can be backed up to and restored from a USB
memory device.
Item
Description
System Data
Programming information for the PBX, including extension and network
configuration information.
MOH + OGM
MOH (Music on Hold) and OGM (Outgoing Message) sound files stored
on the PBX
License
License files that were installed on the PBX
* Any or all of the above items may be selected. However, the system cannot be restored
unless System Data is specified.
* UM data must be backed up using a separate process.
Using a USB memory device
-
Interface : USB 2.0
File System : FAT
Maximum capacity : 32GB (at least 512MB)
A USB hub is NOT supported.
43
4-3 Backing up the PBX System Data (1)
1
Insert a USB memory device into the USB port of the PBX.
* If a UPS device is connected to the USB port,
the USB cable must first be removed.
2
Maintenance -> Status -> 1.5 USB
Confirm that the USB memory’s status is “Mounted”.
44
4-3 Backing up the PBX System Data (2)
3
Maintenance -> Tool-> 1. System Data Backup to USB
1. Select the system data
items to be backed-up.
2. Click “Execute”.
4
When the message window is displayed
(for several times), click “Continue”
according to the message.
5
Backup is finished.
45
4-4 Restoring the PBX System Data
The restoration process first requires an initialisation of the PBX, which returns
the PBX to its factory default state.
* Please refer to the “Initial Setup” part.
1
Ensure the power is “OFF”.
2
Slide the System Mode Switch to the “SYSTEM INITIALIZE” position.
3
Insert the USB memory device with the backup data to the USB port.
4
Turn on the PBX’s power switch. The STATUS indicator will flash green. Slide
the System Mode Switch back to the "NORMAL" position. The restore process
will begin.
5
The STATUS indicator will flash slowly (for about 30 seconds or more), then
rapidly (for about 30 seconds or more), and then slowly again.
After about 30 seconds or more later, the MASTER indicator will lit, then the
STATUS indicator will lit (the restoration process is completed).
5
When the restoration process is completed, the PBX will restart automatically.
(Remove the USB memory device.)
46
4-5 UM Data Backup / Restore
System Prompts / Mailbox Prompts / Mailbox Messages
The following system programming data, system parameters, and voice data can be
backed up or restored as individual files.
Type
Main Items
System Prompts
- Installed Prompt
- Custom Service Menu
- etc.
Mailbox Prompts
- Owner Name
- Personal Greetings
- etc.
Mailbox Message
* Please refer to the PC Programming Manual for details.
The UM data backup can be executed manually or scheduled to run automatically
at regular intervals.
47
4-6 Backing up the UM Data : Manual (1)
1
Maintenance -> Tool-> 9.1 Manual backup
For System Prompts settings
Select (Check) the items to be backed up.
48
4-6 Backing up the UM Data : Manual (2)
1
Continued from the previous slide
For Mailbox Prompts settings
For Mailbox Messages settings
Select (Check) the items to be backed up.
To configure more detailed settings, click these buttons.
49
4-6 Backing up the UM Data : Manual (3)
1
Continued from the previous slide
Mailbox Messages settings example
Select (Check) the mailboxes to be backed up.
2
Maintenance -> Tool-> 9.1 Manual backup (Continued)
1. Select (Check) the destination.
2. Click “OK”.
50
4-6 Backing up the UM Data : Manual (4)
3
When “Local PC” is selected
Confirm the backup file size and click “OK”.
When the message window is displayed,
click “Save” , specify the destination
folder and file name, and save the
backup files.
(Standard Windows Interface)
51
4-6 Backing up the UM Data : Manual (5)
4
When “USB (Main Unit)” is selected
When you select “USB (Master Unit)”, you can specify
the destination folder on the USB memory device.
* In this case, you must create the corresponding folder on the USB device in advance.
Confirm the backup file size and click “OK”.
* Ensure that the USB memory device is connected to the PBX.
52
4-7 Backing up the UM Data : Scheduled (1)
1
Maintenance -> Tool-> 9.2 Scheduled backup
Deletes the selected row
Edits the selected row
Adds new entry
Remove filter
To create a new scheduled backup, “Add new entry” icon.
53
4-7 Backing up the UM Data : Scheduled (2)
2
You can select the following rules as a frequency.
Parameters
(At when the backup is executed)
Rule
Daily
Hour, Minute
Weekly
A day of the week, Hour, Minute
Monthly
A day of the month, Hour, Minute
Yearly
A day of the year, Hour, Minute
Specific Date
A specific date, Hour, Minute
* Up to 20 backup events can be scheduled.
Weekly Backup example
Enter the description.
Select the rule.
Set the parameters.
54
4-7 Backing up the UM Data : Scheduled (3)
3
Continued from the previous slide
Select (Check) the items to be backed up.
* Selecting the items is same as the manual backup.
Please refer to chapter 4-6 for details.
55
4-7 Backing up the UM Data : Scheduled (4)
5
A new scheduled backup is added.
The description you set and schedule information
will be displayed.
Click “OK” to register the schedule
to the PBX.
CAUTION
Activation Key (KX-NSU003) is required to use the scheduled backup feature.
56
4-8 Restoring the UM Data (1)
1
Maintenance -> Tool-> 10 UM data restore
Select an item to be restored.
* Multiple items can NOT be restored at a time.
57
4-8 Restoring the UM Data (2)
2
Continued from the previous slide
Restoring from the USB memory device
System Restore Column
1. Select “USB (Main Unit)”, and specify
the folder on the USB device from where
the backed up data is restored.
* Ensure that the USB memory device is connected to the PBX.
2. Click “OK”
to execute.
Restoring from the PC
System Restore Column
1. Select “File Import”, and specify
the folder and the file name on the PC
from where the backed up data is
restored.
(You can use “Browse” button.)
2. Click “OK”
to execute.
58
4-9 Data File Export / Import Tool (1)
Several types of data can be exported / imported using Web MC.
The exported data is saved as CSV file.
The exported data can be imported to the other master units.
Master Unit
Export
Web MC
Master Unit
CSV Files
Import
[Items]
-System Speed Dial
-Extension Name
-DDI/DID Number
-DDI/DID Destination
-Etc.
Web MC
* The items to be exported / imported is selectable.
* The CSV file format is the same as KX-TDE/NCP. So, the CSV file exported from
KX-TDE/NCP can be imported to KX-NS1000.
59
4-9 Data File Export / Import Tool (2)
Exportable / Importable items
Item
Description
Speed Dial and Caller ID
Name, Dial, CLI destination
Incoming Call - DDI/DID Table
DDI/DID Number, Name, Destination, Tenant, etc.
ARS - Leading Digit
Leading Digits, Additional Dial Digits, Route Plan Number
ARS - Except Code
Exception Code
ARS - Routing Plan
Routing Plan
Wired Extension
Extension Number, Name
PS Extension
Extension Number, Name
Quick Dial
Dial, Phone Number
SIP Extension
Extension Number, Password
V-IPGW16 GW Settings
GW Name, GW IP Address, Protocol, etc.
V-IPGW16 DN2IP
Leading Number, Remaining Number of Digits, etc.
V-SIPGW16 Settings
SIPGW16 Settings
V-SIPGW16 Provider
SIPGW16 Provider
* Refer to the PC programming Manual for details.
60
4-10 Exporting the Data Files
1
Maintenance -> Tool-> 7. Export -> each item
Speed Dial & Caller ID example
1. Set parameters to export.
2. Click “OK”.
2
When the message window is displayed,
click “Save” , specify the destination
folder and file name, and save the
backup files.
(Standard Windows Interface)
61
4-11 Importing the Data Files
1
Maintenance -> Tool-> 6. Import -> each item
Wired Extension example
2. Click “OK”
to execute.
1. Specify the folder and the file name
on the PC from where the data file is
imported.
(You can use “Browse” button.)
62
4-12 System Data File Transfer
Several types of system data can be transferred to/from the PC.
The System Data files can be transferred from PBX to PC / from PC to PBX.
Item
Programme
File
Description
Main Programme
PCMPR (Mother board)
LPR Programme
SLC2, BRI4, PRI23, PRI30
System Data
DCSYS (Mother board)
Language Data
For PT, UM(VPS)
Default Value Data
Mother board, LPR cards, Virtual cards
* This option is only available at Installer level.
63
4-13 Transferring from PBX to PC (1)
1
Maintenance -> Utility-> 2.2 File Transfer PBX to PC
1. Select “Site”.
2. You can search the file
by name, date, etc.
3. Select the file to be
transferred.
4. Click “Transfer”.
64
4-13 Transferring from PBX to PC (2)
2
When the message window is displayed,
click “Save” , specify the destination
folder and file name, and save the
backup files.
(Standard Windows Interface)
65
4-14 Transferring from PC to PBX
1
Maintenance -> Utility-> 2.1 File Transfer PC to PBX
1. Select “Site”.
2. Specify the folder and the file name
on the PC from where the data file is
imported.
(You can use “Browse” button.)
3. Click “Execute”.
66
4-15 Message File Transfer
Outgoing Message (OGM) files can be transferred.
The OGM files to be uploaded must be in the WAV format.
Master Unit
Master Unit
Download
Upload
WAV Files
[Format]
-PCM
-8kHz
-16bit
-Monaural
Web MC
Web MC
Record
Recording Machine
* This option is only available
at Installer level.
PC with a microphone, etc.
67
4-16 Transferring from PBX to PC
1
Maintenance -> Utility-> 2.6 Message File Transfer PBX to PC
1. Select “Site”.
2. Select “Message Number”.
3. Click “OK” to execute.
(All or OGM0-63 individually)
2
When the message window is displayed,
click “Save” , specify the destination
folder and file name, and save the
backup files.
(Standard Windows Interface)
68
4-17 Transferring from PC to PBX
1
Maintenance -> Utility-> 2.5 Message File Transfer PC to PBX
1. Select “Site”.
2. Select “Message Number”.
(All or OGM0-63 individually)
4. Click “OK”
to execute.
3. Specify the folder and the file name
on the PC from where the data file is
imported.
(You can use “Browse” button.)
69
Chapter 5
System Alarm Notification
70
5-1 Overview
NS1000 can notify that a system error occurs.
Error information (error codes, sub codes, etc.) can be notified in several ways.
IP-PT *1
Syslog Server
Standard Syslog
Protocol
FF key
(System Alarm feature button)
SNMP
Manager
STATUS Indicator
(LED)
SMDR
RS232C or Telnet
CTI
TAPI /
CSTA
Standard SNMP *3
E-mail *2
(V.1 and V.2)
PC
*1 SIP extensions are unavailable.
*2 Refer to the chapter.2 for details.
*3 Refer to the chapter.6 for details.
71
5-2 How it works (1)
IP-PT
When a major system error occurs, the System Alarm button light on the IP-PT,
which is allowed to use this feature through system programming, turns on red.
Pressing the button will show the error information (Error Code and Sub Code) on the
display.
The system alarm button can be assigned to up to 2 extensions per system
(including One-Look Networking).
SMDR
There are two types of output method.
Output Method
RS232C port
Description
Alarm information is sent to a connected PC, printer, etc.
Telnet compatible terminal Alarm information is sent to a Telnet compatible terminal
emulator
emulator via LAN.
Error code and Sub code are sent.
72
5-2 How it works (2)
STATUS Indicator (LED)
STATUS Indicator LED shows the system status.
Indicators
STATUS
Indicator
STATUS
BATT
ALARM MASTER
System Status
STATUS Indicator Light Pattern
Power Off
Off
Power On and Running
Green ON
Starting up/Logging in
Green Flashing
Ready to shutdown
Amber ON
Shutting down
Amber Flashing
Alarm
(CPU stop, no IP address[es] assigned for the DSP
card[s] by the DHCPserver, alarm for each optional
service card)
Red ON
Initialise failed
Red Flashing
73
5-2 How it works (3)
CTI (TAPI / CSTA)
By connecting KX-NS1000 to a CTI server over a LAN, it is possible to output local
alarm information (major alarms/minor alarms) to a external PC.
EMCA CSTA Phase3
TAPI 2.1 based Panasonic original interface
Standard Syslog Protocol
By connecting KX-NS1000 to a Syslog server over a LAN, it is possible to output
local alarm information (major alarms/minor alarms) to a external PC.
74
5-3 How to configure (1)
Settings to notify the system alarms on the IP-PT.
The extension numbers of IP-PTs that will be notified by KX-NS1000
Setup -> PBX Configuration -> 11.1 Main -> Maintenance Tab
Specify the extension numbers.
The System Alarm button setting
Setup -> PBX Configuration -> 4.1.4 Flexible Button
Select “System Alarm” as Type.
75
5-3 How to configure (2)
Settings to print the system alarms. (SMDR)
SMDR Format, Print Information, etc.
Setup -> PBX Configuration -> 11.1 Main -> SMDR Tab
SMDR Format
Print Information
Select “Print” about “Error Log” column.
* Set the other related settings on “SMDR Option” tab or “RS232C” tab.
76
5-3 How to configure (3)
Settings to send the system alarms to the Syslog server
Send or not, Syslog server information
Setup -> Network Service -> 3.2 SYSLOG
Remote Syslog
Select “Enable” (Send) .
Remote Syslog server
- Specify the IP address or host name of the remote syslog server.
- Specify the port number of the remote syslog server.
77
5-4 Error Codes
How to read error codes.
IP-PT example
ERR #100
(00*00001)
(1)
(2)
Number in the Example
Item
Description
(1)
Error
Code
Shows three-digit error code.
(2)
Sub
Code
Shows 8-digit sub code (BBW0YYZZ).
BB: Site number (00 to 15)
W: Slot type (Physical shelf: blank, Virtual shelf: *)
0: Unit number
YY: Slot number (00–32)
ZZ: Port number
* For more information, please refer to the following slides.
78
5-5 How to show Error Log on Web MC
Operation to display system error information on Web MC
Maintenance -> Utility -> 3.1 Error Log
Click “Minor” or “Major” to display.
Click “Save” to save as a file.
79
5-6 How to get Error Codes on Web MC
1
Maintenance -> Utility -> 3.1 Error Log
Click “Log Information”.
2
3 Error information will be opened (PDF file).
Click “Open”.
80
This Chapter is now complete.
Go to Next Chapter.
81
Chapter 6
SNMP Agent
SNMP : Simple Network Management Protocol
82
6-1 Overview
NS1000 provides SNMP agent feature.
SNMP Manager software can monitor the status of KX-NS1000 remotely.
There are two methods, Polling method and Trap method, to monitor the status.
SNMP
Manager
Polling Method
Trap Method
HP Openview, etc.
Polling Method : The SNMP Manager sends request messages to collect the status of
KX-NS1000, and then KX-NS1000 sends response to the SNMP Manager.
Trap Method
: KX-NS1000 sends information when a status change occurs or an alarm is
detected.
* SNMP Protocol Version 1.0 and SNMP Version 1.0-TRAP are supported.
* Up to 2 SNMP manager can be assigned.
83
6-2 Trap Implementation
KX-NS1000 will send the two types of Trap.
Type
Standard Trap
Enterprise
Specific Trap
*1
Trap Name
Description
cold Start
Information is sent after turning on the power of KXNS1000 or resetting KX-NS1000.
Authentication
Failure
Information is sent when an unregistered Community
Name and/or Manager IP address is entered.
Major Alarm
Information is sent when a major alarm is detected.
Minor Alarm
Information is sent when a minor alarm is detected.
*1 Enterprise Specific Traps contain information exclusive to the PBX model
(Enterprise Specific MIB).
84
6-3 MIBs : Management Information Bases (1)
Both Standard MIB (MIB 2) and Enterprise MIB is supported.
What is MIB ?
MIB is a database used to manage a network device (KX-NS1000, router, etc.).
SNMP manager (HP openview, etc.) gets MIB from the network device and monitors
the device.
Standard MIB (MIB2) Object Group Table
#
Object Group
Object ID
1
System Group
1.3.6.1.2.1.1
2
Interface Group
1.3.6.1.2.1.2
4
IP Group
1.3.6.1.2.1.4
5
ICMP Group
1.3.6.1.2.1.5
6
TCP Group
1.3.6.1.2.1.6
7
UDP Group
1.3.6.1.2.1.7
11
SNMP Group
1.3.6.1.2.1.11
* Refer to the “Feature Guide” for details (items) of each object group.
85
6-3 MIBs : Management Information Bases (2)
Both Standard MIB (MIB 2) and Enterprise MIB is supported.
Enterprise MIB
PBX local alarm information is managed in enterprise MIB.
Object ID is “1.3.6.1.4.1.258.601.3.10”.
Object ID
Item
Description
1
panaPbxCnAlmTrapDate
Date
2
panaPbxCnAlmTrapTime
Time
3
panaPbxCnAlmTrapLevel
Error Level (Major / Minor)
4
panaPbxCnAlmTrapErr
Error Code
5
panaPbxCnAlmTrapSub
Error Sub Code
6
panaPbxCnAlmTrapMes
Error Message
7
panaPbxCnAlmTrapStype
Type of slot (Physical / Virtual)
86
6-4 Settings
Settings to access the SNMP server.
Use or not, SNMP version, SNMP server information, etc.
Setup -> Network Service -> 3.3 SNMP Agent
Basic Settings
- SNMP Agent : Enable or Disable
- SNMP version : “v1” or “v2c”
- SNMP manager port
MIB Information
SNMP Manager Information #1
- IP address or Host name
- Trap port
- Community name
- Trap Filtering
SNMP Manager Information #2
- Same as #1
87
Thank you !
The END
88
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