SwitchPlusIP Advanced Maintenance Training Presentation

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Advanced Maintenance Presentation
Node Repair & System Upgrade
<Insert Date>
SIMPLE SOLUTIONS FOR COMPLEX ENVIRONMENTS
Advanced Maintenance Presentation
Node Repair & System Upgrade
1. Agenda
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Advanced Maintenance Presentation
1. Agenda
 Topics covered in this training presentation are:
- Agenda
- Purpose
▫ Addresses the intended audience
- Typical System Overview (Basic)
- Before The Upgrade
▫ Configuration to Remember
• OIU configuration
• RIU configuration
• CSU configuration (telephony)
• Dial Plan
• CM configuration
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1. Agenda
▫ Network to be wary of…
• Network Structure and impact of incorrect configuration
• IP Switch configurations
• IP Plan
• Multicast addresses
- Upgrading Spare Part or System (software roll-out)
▫ Operator Position
• Operator Console Unit (OCU)
• Operator Interface Unit (OIU)
▫ Radio Interface Unit (RIU)
• DSP/AIM
• Linux ETX
▫ Communication Server Unit (CSU)
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Advanced Maintenance Presentation
Node Repair & System Upgrade
2. Purpose
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Advanced Maintenance Presentation
2. Purpose
 This training course is directed to personnel that are responsible for
maintaining the SwitchplusIP™ Voice Communications System.
 Prerequisites
- Students have participated in the following C4i training courses:
▫ System Maintenance Training Course (Mandatory)
▫ Configuration Module Training Course (Mandatory)
▫ Operator Position Training Course (Optional)
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2. Purpose
 Students will learn
- Typical System Architecture
- Customer specific configuration and where it resides
- How to capture configuration customisations
- Upgrading Spare Parts and the system as a whole (software roll-out)
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Node Repair & System Upgrade
3. Typical System (Overview)
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Advanced Maintenance Presentation
3. Typical System (Overview)
 The SwitchplusIP™ Voice Communication System provides operators the
ability to interface with radio, telephone and intercom services.
 The system is comprised of the following basic components:
- Operator Positions
- Communication Server Units (CSU)
- Radio Interface Units (RIU)
 The system is monitored and managed by the Maintenance Server Unit (MSU)
 The basic system components are interconnected via Ethernet and managed
by dual redundant (optional) LAN Interface Units (a.k.a. IP Switches).
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3. Typical System (Overview)
 The SwitchplusIP™ Network Topologies (Overview)
- Single (non-redundant) LAN
▫ This model is usually reserved for small systems such as a mobile dismount system where
down-time is not a critical factor.
- Dual Redundant LAN
▫ C4i preferred network configuration prior to Product 7.0
▫ All equipment is connected to two (2) independent LANs (i.e. LAN A and LAN B) where all data
is duplicated on each LAN.
- Active-Standby LAN (a.k.a. Main / Backup)
▫ C4i preferred network configuration post Product 7.0
▫ All equipment is connected to two (2) LANs (i.e. LAN A and LAN B) however data is not
duplicated on both LANs; instead LAN A is used unless the connection fails then reverting to
LAN B (or standby connection).
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3. Typical System (Overview)
 Single (non-redundant) LAN
- In a Single LAN topology, all equipment is connected to a single LAN, as the name
suggests.
- Should any piece of equipment’s connection to the LAN fail (such as an OIU, RIU or
CSU), its resources are lost as there is no other network communication path for the
unit.
▫ Therefore if an OIU loses its Ethernet connection (such as the port is blocked at the switch or
the cable is disconnected or broken), that operator position is lost.
▫ For an RIU, its radio resources are lost.
▫ For a CSU, if the system only contains one CSU, all radio and telephony services are lost;
however, if the system contains two CSUs, the secondary CSU will manage radio and
telephony resource connections.
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3. Typical System (Overview)
 Single (non-redundant) LAN
- It is recommended that if a Single LAN topology is used, a very high availability IP
switch is used to minimize the likeliness of a switch port failing.
Note: If the switch completely fails, all services are lost.
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3. Typical System (Overview)
 Single (non-redundant) LAN
LAN
RIU
RIU
CSU
CSU
OIU
OIU
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3. Typical System (Overview)
 Dual Redundant LAN
- All equipment is connected to two (2) independent LANs (i.e. LAN A and LAN B).
- Data is sent on both LAN A and LAN B.
- In this situation, should any piece of equipment’s connection to LAN A fail, its
resources are not lost as it will still have a network connection on LAN B.
Note: In order to maintain a dual-redundant topology between remote locations or
additional sites (for multi-site systems), two communication links must be used and
two switches are required at each location or site. A single communication link can
be used to connect the locations or sites using routers but this will make the routers
and link a single point of failure.
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3. Typical System (Overview)
 Dual Redundant LAN
LAN A
RIU
RIU
CSU
CSU
OIU
OIU
LAN B
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3. Typical System (Overview)
 Active-Standby LAN
- All equipment is connected to two (2) LANs (i.e. LAN A and LAN B).
- Data is not duplicated on both LANs, instead LAN A is used unless the connection fails
then reverting to LAN B (or standby connection).
- In this situation, should any piece of equipment’s connection to a switch fail, its
resources are not lost as it will still have a network connection. Audio may be lost
temporarily as the equipment switches from using LAN A to LAN B. The impact is
minimal.
Note that in order to maintain a dual-redundant topology between remote locations or
additional sites (for multi-site systems), two communication links must be used and
two switches are required at each location or site. A single communication link can
used to connect the locations or sites using routers but this will make the routers and
link a single point of failure.
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3. Typical System (Overview)
 Active-Standby LAN
LAN A
(Active)
RIU
RIU
CSU
CSU
OIU
OIU
LAN B
(Standby)
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3. Typical System (Overview)
 Communication across a WAN
- SwitchPlusIP™ has the ability to access radios at the same site and across multiple
sites using a communication link or WAN.
- If resources other than the SwitchPlusIP™ system use the link care must be taken to
ensure system stability.
- The following points must be considered:
▫ Bandwidth – Varies with system size, usage, recording methodology and network topology.
▫ IP Plan – Devices that are not part of the SwitchPlusIP™ system can not share the same IP
addresses or use the same multicast ports.
▫ Network Isolation – Need to verify that devices outside the system are blocked from writing
to or monitoring anything on the IP Plan.
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3. Typical System (Overview)
 Network Isolation
- If resources other than the SwitchPlusIP™ system use the same network
infrastructure measures may need to be put in place to ensure system stability and
harmony.
- Virtual LAN
▫ VLANs provide network segmentation by treating VLAN members as through they are on a
separate physical network.
▫ They provide data security through this network segmentation (or isolation).
▫ They can span across WANs allowing physically separate sites appear as local.
▫ Simplify traffic flow management across shared networks.
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3. Typical System (Overview)
Notes:
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Advanced Maintenance Presentation
Node Repair & System Upgrade
4. Before The Upgrade
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Advanced Maintenance Presentation
4. Before The Upgrade
 There are a couple of important things to remember before performing a node
replacement or software node/system upgrade.
- Configuration.
▫ What needs to be captured before commencing a part replacement or upgrade?
▫ What has to be reinstated after the upgrade?
- Network configuration to be wary of…
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4. Before The Upgrade
 Configuration
NOT ALL SYSTEM PARAMETERS ARE
STORED WITHIN THE
CONFIGURATION MODULE
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4. Before The Upgrade
 System Integration specific configuration parameters
- After installing the SwitchplusIP™ Product site specific configuration customisations
are normally performed as no two sites are identical.
- These customisations reside on the specific nodes of the system.
▫ OIU configuration
▫ RIU configuration
▫ CSU configuration
▫ and then there is the CM Configuration (or Configuration Module file)
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4. Before The Upgrade
 Operator Position Configuration
- There is no specific OCU configuration that requires backing up however the OIU may
be a different story if using a mixture of different types or kinds of peripherals.
- Each of the OIUs interfaces (headset, handset, desk microphones, etc) have setup
parameters like:
▫ Mic & Ear gain and bias voltage (for electret microphones)
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4. Before The Upgrade
 Operator Position Configuration
▫ You may wish to record the OIU Name
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4. Before The Upgrade
 Operator Position Configuration
- Network Configuration (Dual Redundant / Bridged / Active-Standby)
▫ Record the LAN Options.
NOTE: Bridged mode in a LAN A/B environment will have dire consequences.
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4. Before The Upgrade
 Operator Position Configuration
- Unfortunately there is not an automated method for capturing these parameters and
then applying them to the system post upgrade.
- There is however a method for rolling-out these configuration parameters to all OIU's
simultaneously after capturing them manally…
- The Product Release Disc
▫ Generic OIU Parameters (for all OIUs) reside:
• \DSP_Software\Command_Post_S11\OIU\AimOIUConfig.txt
▫ Specific OIU Parameters (for individual OIUs) reside:
• \DSP_Software\Command_Post_S11\OIU\OIU1-AimOIUConfig.txt
• \DSP_Software\Command_Post_S11\OIU\OIU2-AimOIUConfig.txt
• \DSP_Software\Command_Post_S11\OIU\OIU3-AimOIUConfig.txt
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4. Before The Upgrade
 Radio Interface Unit (DSP/AIM) Configuration
- The Software Release Disc will contain generic configuration parameters for each
radio interface. Therefore any radio specific modifications made during the system
integration phase need to be captured.
- These parameters include:
▫ Radio Tx and Rx Signalling (E&M, 4-Wire, DIO, VAD/VOX, etc)
▫ VAD Threshold and hold timers
▫ Gain Settings
▫ Serial Port Settings for radio control, etc
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4. Before The Upgrade
 Radio Interface Unit (DSP/AIM) Configuration
- The recommended method for capturing these parameters (for your records) is via
the RIU web page. Specifically the CONFIG SUMMARY page.
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4. Before The Upgrade
 Radio Interface Unit (DSP/AIM) Configuration
- Print a copy of this page for each RIU within the system.
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4. Before The Upgrade
 Radio Interface Unit (DSP/AIM) Configuration
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4. Before The Upgrade
 Radio Interface Unit (DSP/AIM) Configuration
- Using this information the RIUs can be manually updated (via the web page) post
upgrade or the RIU specific configuration files can be edited for automatic roll-out
during the software upgrade.
- The Product Release Disc
▫ Generic RIU Parameters (for all RIUs) reside:
• \DSP_Software\Command_Post_S11\RIU\AimOIUConfig.txt
▫ Specific RIU Parameters (for individual RIUs) reside:
• \DSP_Software\Command_Post_S11\RIU\RIU1-AimRIUConfig.txt
• \DSP_Software\Command_Post_S11\RIU\RIU2-AimRIUConfig.txt
• \DSP_Software\Command_Post_S11\RIU\RIU3-AimRIUConfig.txt
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4. Before The Upgrade
 CSU Configuration
- The Event Log is not
preserved through a
software installation
event.
- To Archive Event Logs go
into the CSU web page
selecting Maintenance
Scripts Login.
• Username: manager
• Password: manager
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4. Before The Upgrade
 CSU Configuration
- Use the Sync DB if
replacing spare in Dual
CSU system. This will
ensure Logs are
synchronised between
both CSUs (prevents loss
in the case of fail-over
event).
- Use the Start Archive or
Start Backup when
upgrading to new
software release.
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4. Before The Upgrade
 CSU Configuration
- Standard CSU configuration for SwitchplusIP™ Product is P/N 685-800-006
▫ Telephony Interface configuration of 8 Port FXO (analogue) and 2 Port E1/T1 (Digital) as
depicted below.
- Telephony configuration other than standard Product must be reconfigured as part of
the software upgrade activity.
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4. Before The Upgrade
 CSU Configuration
- Telephony hardware configuration is stored on the CSU and must be retrieved using
an (S)FTP or secure copy (SCP) client such as WinSCP
▫ Connect to the CSU and login with
superuser privileges.
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4. Before The Upgrade
 CSU Configuration
▫ Traverse to directory
/etc/asterisk
▫ Drag file
chan_dahdi.conf to
temp drive or a
memory key.
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4. Before The Upgrade
 CSU Configuration
▫ Select Copy
▫ The file is then copied
to the local computer.
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4. Before The Upgrade
 CSU Configuration
- Sample chan_dahdi.conf
information
▫ E1 port signalling and
protocol information.
▫ FXO port configuration
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4. Before The Upgrade
 CSU Configuration
- Project specific dial plan changes must also be preserved if different from standard
Product configuration (most likely).
- These are also stored on the CSU and retrieved in the same manner as the telephony
hardware configuration.
▫ Extensions.conf [/etc/asterisk/extensions.conf]
• This configuration file contains the dial plan and controls how all incoming and outgoing calls are routed
within the system.
• This file may be different between software Product releases and therefore may require manual massaging.
▫ SIP.conf [/etc/asterisk/sip.conf]
• This configuration file contains parameters relating to sip client access. All SIP clients hosts must be
configured within this file to gain access to the system. For example this is where the Operator Position,
Radio and SIP Trunks contexts are identified.
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4. Before The Upgrade
 User Accounts & Phonebook
- All user accounts (with the exception of the C4iMaintainer account) are managed
centrally on the CSU by the Lightweight Directory Access Protocol (LDAP) service.
- All phonebook entries are also managed by LDAP.
- These can be exported from LDAP using the web interface or LDAPAdmin tool.
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4. Before The Upgrade
 User Accounts
- Start LDAPAdmin
▫ Select Start->Connection…
▫ Select New connection
▫ Enter Host IP Address
▫ Select Fetch DNs
▫ Select OK
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4. Before The Upgrade
 User Accounts
▫ Select CSU Connection
▫ Select OK
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4. Before The Upgrade
 User Accounts
▫ You can export:
• Whole database
• Accounts
• Groups
• People (i.e. Phonebook)
▫ Select Whole database
▫ Select Tools->Export
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4. Before The Upgrade
 User Accounts
▫ Enter in a filename or use
the folder icon to browse
your local computer.
▫ Check include
subdirectories
▫ Select OK
▫ Select CLOSE once
complete
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4. Before The Upgrade
 User Accounts
- All account information is stored in plain text (including passwords) so handle
exported files accordingly.
- Importing user accounts and the phonebook are just as simple by selecting
the Tools->Import Option
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4. Before The Upgrade
 CM Configuration
- Last but not least the CM configuration must be backed up.
CAUTION
CM Configuration files may be incompatible
between SwitchplusIP™ Product Releases.
Professional conversion may be required that
can only be performed by C4i.
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4. Before The Upgrade
 Network configuration to be wary of…
- Network Structure and impact of incorrect configuration
▫ If the current network is setup in an Active-Standby configuration, installing a node (such as
an RIU or OIU) in the Dual Redundant (LAN A / LAN B) or Bridged configuration will not have
any drastic affects on the system however that specific node will not behave as expected;
However
▫ If the current network is setup in a Dual Redundant (LAN A / LAN B) configuration, installing a
node (such as an RIU or OIU) in the Bridged configuration will cause unwanted network loops.
This may cause the entire system to fail.
- IP Switch configurations
▫ Correct protocols must be setup depending on network topology (e.g. Spanning tree protocol,
LANs, etc).
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4. Before The Upgrade
 Network configuration to be wary of…
- IP Plan
▫ Release 7.0 changed the standard IP plan for Product.
- Multicast address range
▫ 238.1.1.1
database notifier
▫ 239.0.0.0 – 239.255.255.255
SwitchplusIP™ Voice multicast allocation
- Time Server Architecture
▫ CSU manages system time
▫ CSU points to external time source
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4. Before The Upgrade
 Time Synchronisation
- Synchronisation provided by NTP
Server
Primary
Clock Source
CSU
CSU
- The CSU (master) is the primary
time source for all nodes.
- External NTP server is the primary
MSU
OCUs
RIUs
VR
time source for the CSU (master)
node.
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4. Before The Upgrade
Notes:
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4. Before The Upgrade
Notes:
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Node Repair & System Upgrade
5. Software Upgrade
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Whether upgrading the system or a spare part the tools and method are the same.
- Everything required to upgrade the system resides on the SwitchplusIP™ Product
release disc. Software upgrades are performed over the IP network.
- The release disc includes software and configuration data for:
▫ Operator Positions
• Operator Console Unit
• Operator Interface Unit
▫ Radio Interface Units
• AIM (DSP)
• Linux ETX
▫ Communication Server Unit
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- The upgrade process is performed using the Maintenance Server Unit (MSU)
- The upgrade must be performed by the c4imaintainer account. This is the only time
the c4imaintainer account should be used. Normal operation the MSU should be
logged into as maintainer (or operator prior to Release 9).
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Software Release Disc Directory
▫ Select:
• \C4iUpgrader\C4iUpgrader.exe
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
▫ Refer to the System Setup Manual for complete instructions
▫ Ensure the Site is
chosen correctly.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
▫ Lists all the nodes
within the system
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Operator Console Upgrade
▫ This process rolls out the SwitchplusIP™
software application to the touch panel
PCs (OCUs).
▫ Process requires the OCUs to be powered
however does not require the positions to
be logged in.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Operator Console Upgrade
▫ Select the Operator tab.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Operator Console Upgrade
▫ Select the Operator
nodes from the DEVICE
SUGGESTION table and
then select ADD
SELECTION
OR
▫ Select ADD SITE to
upgrade all Positions
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Operator Console Upgrade
▫ Selected nodes appear
in the SELECTED
DEVICES table
▫ To roll-out the software
select START UPGRADE
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Operator Console Upgrade
▫ Upgrade Summary is
displayed on the right.
▫ To view a detailed
progress select the
individual OCU in
summary window.
Detailed progress
displayed below.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Operator Console Upgrade
▫ After selecting the
individual OCU the
detailed progress is
displayed below.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Operator Interface Unit (OIU) Upgrade
▫ This process rolls out
the DPS (or AIM)
software to the OIU.
▫ Process is identical to
the RIU DSP software
upgrade.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ Select the DSP tab.
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ Select the OIU/RIU
nodes from the DEVICE
SUGGESTION table and
then select ADD
SELECTION
OR
▫ Select ADD SITE to
upgrade all OIU and
RIUs.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ Selected nodes appear
in the SELECTED
DEVICES table
▫ To roll-out the software
select START UPGRADE
▫ To perform Advanced
capability select
ADVANCED.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ The Advanced menu
allows the maintainer
to:
• Upgrade the individual
components of the OIU.
• Configure the OIU or
RIU DSP.
• Change the IP Address
of the unit.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- DSP Upgrade Menu
▫ Clear Logging clears the internal debug log memory
▫ Upgrade the individual components of the OIU
• Boot Upgrade: Upgrades the boot loader application only
• Image Upgrade: Upgrades the main application only
▫ Configure OIU or RIU
• This menu allows the maintainer to reset the OIU or RIU
configuration parameters to the default on the release disc.
▫ Change IP Address
• Allows the maintainer to alter the IP address of the unit.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ Upgrade Summary is
displayed on the right.
▫ To view a detailed
progress select the
individual OIU in
summary window.
Detailed progress
displayed below.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ After selecting the
individual OIU the
detailed progress is
displayed below.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ Completion of the
Upgrade and successful
download of default
configuration
parameters.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- OIU Upgrade
▫ Please Note the RIU
DSP upgrade is
performed in an
identical fashion to the
OIU DSP upgrade and
can be performed
simultaneously if
desired.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX (Linux) and CSU Upgrade
▫ This process rolls out the
SwitchplusIP™ software application to
the RIU ETX and/or CSU.
▫ Naturally the RIU/CSU must be
powered and connected to the
network.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
 RIU ETX (Linux) and CSU Upgrade
- The RIU and CSU upgrade process requires an intermediary to serve the software
upgrade (which is an operating system image that includes the SwitchplusIP™
application suite).
- This intermediary is known as the NUS or Network Upgrade Server.
- The NUS runs as a virtual machine on the MSU. It is a unix based VM that takes the
operating system image from the MSU and transfers it to the destination RIU ETX or
CSU.
- The only manual interaction with the NUS (other that starting it) is when you have to
reconfigure an RIU ETX (or CSU) for a different position (or site), like a spare part and
you do not know the units MAC (Media Access Control) Address.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
 RIU ETX (Linux) and CSU Upgrade
- Network Upgrade Server
▫ The VM serves DHCP (Dynamic Host Configuration Protocol) requests and therefore there
cannot be another DHCP server within the system.
▫ The NUS serves DHCP requests for approximately 60 minutes after the VM has been booted
and therefore the NUS should only be running during an upgrade event.
▫ The NUS is on the release disc and installed onto the MSU as part of the MSU installation
procedure.
Refer to 1322-011 SwitchplusIP™ System Setup Manual
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Startup the NUS on the MSU. There should be a desktop shortcut
however if not it can be started by opening VMPlayer via the Start Bar.
- If the VM has been run
recently it will be listed
under Recent Virtual
Machines.
- If it is not displayed select
the Open option under
Commands.
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- Select C:\Nus\CentOS_NUS
- Then Open
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- NUS Login Display
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Select the LINUX tab.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Select the RIU or CSU
nodes from the DEVICE
SUGGESTION table and
then select ADD
SELECTION
OR
▫ Select ADD SITE to
upgrade all RIUs and
CSUs in the system
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Selected nodes appear
in the SELECTED
DEVICES table
▫ To roll-out the software
select START UPGRADE
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Upgrade Summary is
displayed on the right.
▫ To view a detailed
progress select the
NUS or individual RIU
or CSU in summary
window. Detailed
progress displayed
below.
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ After selecting the
individual node the
detailed progress is
displayed below.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Completion of the
Upgrade.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX not Configured?
▫ When the selected
node appears in the
SELECTED DEVICES
table as Offline the
node cannot be
reached using the
associated IP address.
▫ This is common when
replacing a node with a
spare (as it has not
been preconfigured for
the correct node).
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ To roll-out the software
to an non-configured
node select START
UPGRADE
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ The NUS attempts to
contact the node
unsuccessfully.
▫ The failure is managed
by the C4iUpgrader
which then asks for the
nodes MAC address
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ The failure is managed
by the C4iUpgrader
which then asks for the
nodes MAC address
▫ This is where manual
interaction with the
NUS provides the
necessary assistance.
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Advanced Maintenance Presentation
5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Log into the NUS using
the following:
• Username: root
• Password: workstation
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Type:
• tail -f /var/log/messages
• Then press Enter (or
Return) a few times on the
keyboard.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Blank lines created by
pressing Enter a few
times.
▫ Power cycle the node
to be upgraded (in this
instance RIU_11_03).
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ MAC Address of the
power cycled node
appears in the
messages window.
▫ Record MAC address
for entry into the
C4iUpgrader window.
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Enter MAC Address
captured by the NUS
▫ Select OK
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Reboot (power cycle)
the node when the
C4iUpgrader requests.
▫ Select OK
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5. Software Upgrade
 Upgrading a spare part or system (software roll-out)
- RIU ETX and CSU Upgrade
▫ Upgrade progresses
and the node will be
updated as normal
from hereon.
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5. Software Upgrade
Notes:
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5. Software Upgrade
Notes:
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Node Repair & System Upgrade
Questions?
SIMPLE SOLUTIONS FOR COMPLEX ENVIRONMENTS
Advanced Maintenance Presentation
Notes
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