Avaya IP Telephony Using Avaya Communication Manager What’s New: Software, Servers, Gateways, Resiliency and Survivability © 2008 Avaya Inc. All rights reserved. 1 Avaya Intelligent Communication Vision Optimize your business by embedding communications into the fabric of business processes Optimize your people wherever they are, across devices and interfaces Optimize your customer relationships globally across all points of contact Optimize the connections of your people, customers and processes A strategic, business-focused, approach to communication delivering competitive advantage today © 2008 Avaya Inc. All rights reserved. 2 What’s New Compelling Benefits Today, Building Blocks for Tomorrow Avaya Communication Manager 5.0 - with more SIP – – – – Richest SIP features on 9600 endpoints Co-resident SES reduces cost and footprint on S8300C Trunking enhancements underpin end-to end SIP contact center Enhanced continuity: SIP trunk alternate routing, survivable CDR Enhanced Gateway choices for branch, small campus – Avaya G450 Media Gateway delivers more flexibility, resiliency, higher density alternative to G700 – Integrated gateway with new lower density J-Series Juniper routers, all in one solution for smaller offices Communication Manager 5.0 – Jan ‘08 Avaya SIP Agent Deskphone 16CC – Jan ’08 G450, IG550 Gateways – Jan ‘08 Avaya one-X™ Deskphone SIP R2.0 – Dec ’07 Also announcing Contact Center portfolio enhancements © 2008 Avaya Inc. All rights reserved. 3 Avaya Intelligent Communications Solutions IP Telephony Unified Communications Contact Centers Communications Enabled Business Processes Reliable Multi-modal Communication Worker Productivity Improved Customer Service Business Efficiency End to End Service IP Telephony provides the rich foundation for Communication Applications Unified Communications: Unified experience, intelligence & best in class functionality Contact Centers: not just Customer Service, but an enterprise ready to serve Communications Enabled Business Processes via web services & orchestration Services ensure optimal design, smooth installation and maximum reliability & uptime © 2008 Avaya Inc. All rights reserved. 4 Intelligent Communication Solutions Customer Value & Key Attributes IP Telephony Unified Communications Contact Centers Communications Enabled Business Processes Reliable Multi-modal Communication Worker Productivity Improved Customer Service Business Efficiency SIP, IP, Digital & Analog Cross Network Management Scale Security Simplification Unified Access Mobility Telephony Messaging Conferencing Video Presence Multi Vendor Routing Process Integration Reporting & Analytics Service Orchestration Self Service Event Processing Proactive Contact Notification & Multi-channel Response Quality Assurance Avaya Support Services, Consulting, & Systems Integration © 2008 Avaya Inc. All rights reserved. 5 Avaya IP Telephony Portfolio Overview: Sampling of What was Introduced in Release 4 Dial-plan Expansion Increased Capacities Dial-Plan Transparency AAA support Security / Conformance SRTP, G.722 Public SIP Trunking Communication Manager Software Standalone or Survivable Servers Servers New S8300C S8300 / S8400 S8500 / MultiVantage Express® Embedded Simplex Communication Server Communication Server S8720 New High Reliability S8720 XL Communication Server Config Services • Network Assessments • SMB & Branch Solutions • CM Solutions Integrated Management Suite Media Gateways NEW NEW • N/W Readiness CNA G250 (variety) IG 550 Integrated G350 Branch Gateways Gateway for Branch Gateway for very small offices Juniper Routers for small offices Communication Devices G700 Stackable Gateway for medium offices G650 G860 High-Density High-Density Gateway Trunk Gateway 36xx Series – Wireless © 2008 Avaya Inc. All rights reserved. Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients SW NEW 96xx Series - H.323 / SIP • Emprix Performance Assurance • Software Support + Upgrades • Proactive IP Support NEW Updated Updated • IP Phone Apps • Remote Mgd Services for IPT • IP Converged Services 6 Avaya IP Telephony Portfolio Overview: Sampling of what is in Release 5 EC500 Enhancements Dial-plan and DPT EnhancementsCommunication Location-based AAR Manager Software Servers Co-Res Integrated Management Suite NCR, UUI over SIP 3d party CC for SIP 16CC Support Private SIP Trunking SES on S8300C S8300 / S8400 S8500C / S8730 MultiVantage Express® Embedded High Reliability Simplex Communication Server Communication Server Communication Server NEW 2350, 2320 Tunable Media Models, NEW IPSI NEW TIMs Gateways Timer Standalone or Survivable Servers New S8730s IG 550 Integrated Gateway for Juniper Routers Communication Devices G650 Gateway NEW Agent Desphone 16CC © 2008 Avaya Inc. All rights reserved. Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients SW • SMB & Branch New Solutions Software Support UUI / NCR, “N X M” AC/DC G860 High-Density Trunk Gateway • IP Phone Apps And • N/W Readiness Software • Emprix Support Performance Assurance Plus • Software Upgrade Support Offers+ Upgrades • Proactive IP Support Updated Updated Updated • Network Assessments • CM Solutions CNA G450 Gateway for Medium offices Services 96xx Series - H.323 / SIP • Remote Mgd Services for IPT • IP Converged Services 7 Server / Gateway / Telephone © 2008 Avaya Inc. All rights reserved. 8 Avaya Communication Manager Avaya Communication Manager Media Servers Avaya S8500 Media Server Avaya S8300 Media Server Avaya S87x0 Media Server Media Gateways LAN/WAN Connectivity G650 Media Gateway © 2008 Avaya Inc. All rights reserved. 9 G700 Optional S8300 Media Server G350 R3 G250 9 Avaya Communication Manager Avaya Communication Manager Media Servers Avaya S8500 Media Server Avaya S8300 Media Server Avaya S87x0 Media Server Media Gateways LAN/WAN Connectivity Optional S8300 Media Server G650 Media Gateway © 2008 Avaya Inc. All rights reserved. G700 10 R3.1 G350 G250DCP 10 G250-DCP R3.1 Unique to the G250-DCP: • 12 Digital (DCP) • 2 Ethernet LAN (not PoE) Like the G250: Like the G250: • 4 analog trunks • 2 analog lines, 1 ETR © 2008 Avaya Inc. All rights reserved. • • • • Ethernet WAN Contact Closure Adjunct Console USB 11 G250-DS1 Unique to the G250-DS1: • 1 T1/E1 / Integrated CSU • 1 Analog Trunk • 2 Analog Lines, 1 ETR Like the G250: • • • • • © 2008 Avaya Inc. All rights reserved. 8 port PoE Switch Ethernet WAN Contact Closure Adjunct Console USB 12 Avaya Communication Manager – Newer Servers and Gateways Avaya Communication Manager NEW Media Servers Avaya S8500C Media Server Avaya S8300C Media Server Avaya S8730 Media Server Media Gateways J-4350, J-6350 R4 NEW G450 Media Gateway J-2350 J-2320 Avaya IG550 / Juniper J-Series © 2008 Avaya Inc. All rights reserved. 13 13 New Juniper Platforms R4.0 J-4350 & J-6350 J-2350 J-2320 © 2008 Avaya Inc. All rights reserved. 14 Avaya G450 Media Gateway Overview NEW with R5 © 2008 Avaya Inc. All rights reserved. 15 Overview Description G450 Media Gateway Next Generation Media Gateway for – Branch offices of mid- and large enterprises – Standalone (w/S8300 or S8500 Server) – Small campuses (w/S8500 Server) Part of the Avaya H.248 Gateway portfolio (G250, G350, G700, IG550) Scalable, modular platform Call Center Support – Large announcement storage – Large voice trunk capacity – Large TTR/Announcement port capacity Single IP Entity (like G250, G350, unlike G700) – One external IP address for signaling, media, and management © 2008 Avaya Inc. All rights reserved. 16 Introducing the G450 Gateway 3U chassis, 19” rack, desktop or wall-mount Field removable Motherboard, PSU, Fan Tray, DSP resources Supported in Communication Manager 5.0 and above Field-removable motherboard Server slot for S8300 © 2008 Avaya Inc. All rights reserved. Fan Tray Eight Media Module Slots 17 G450 Supervisor Field removable motherboard with optional add-on of DSP and Memory for future growth in traffic needs or in number of users Supervisor interfaces • • • • • • • © 2008 Avaya Inc. All rights reserved. 2 Triple Speed Ethernet LAN interface 2 Fast Ethernet WAN interface Contact closure Adjunct ETR port Console and Services ports 2 USB ports (for modem and DOK) Compact Flash slot 18 G450 Field Replaceable Units Field-removable motherboard DSP Resources DSP Resources •On daughterboard (plug in to the G450 Main board •Up to 4 daughterboard on one •2 flavors: 20 channels and 80 channels G450 Power Supply G450 Fan Tray Up to two PSUs in one G450 © 2008 Avaya Inc. All rights reserved. 19 G450 Chassis, w/ Communication Manager R5 Supervisor Module S8300 | VMM VMM VMM VMM VMM | WM VMM VMM | WM VMM | WM Fan Tray Media Modules slots: V1-V8 – Voice Media Modules can be installed in any slot – WAN Modules (MM340/342) can be installed only in V3, V4 and V8 Supervisor Slot: V10 Fan Tray 512 Channel TDM Bus © 2008 Avaya Inc. All rights reserved. VMM – Voice Media Module WM – WAN Module 20 Field Replaceable Units - Motherboard MB450 © 2008 Avaya Inc. All rights reserved. 21 Field Replaceable Units – DSPs / Memory VoIP DSPs (MPs) Memory SIMMs DSP Slot 1 DSP Slot 4 DSP Slot 2 DSP Slot 3 © 2008 Avaya Inc. All rights reserved. Memory SIMMs 22 Field Replaceable Unit – Power Supply Power Supply Units – Two units, 400W each – Load Sharing – Single unit can support fully populated G450 © 2008 Avaya Inc. All rights reserved. 23 Field Replaceable Units – Fan Tray Fans – Fan tray with 6 fans – Can still be operational if a fan fails © 2008 Avaya Inc. All rights reserved. 24 G450 Capacities, Compare with G700 Maximum Stations: Server Dependent Maximum DCP/Analog Stations: 192 per chassis Busy Hours Call Completion (BHCC): 10,000 calls (G700 : 5,000) Touch Tone Recognition (TTR)/Call Classifiers: 64 (G700 : 15) Max Trunks Supported: 8x T1 or 8x E1* G450 Gateways per S87x0/S8500 media server: up to 250 G450 Gateways per S8300 media server: up to 50 DSP capability: up to 240 (all CODECs / encryption) (64/48/24 on G700) Announcements/MOH: 45 minutes total (20 on G700) – Playback channels: 63 (G700: 15) – Record channels: 1 Maximum WAN media modules: 3 SLS capacity: One Gateway and 240 stations (overall) © 2008 Avaya Inc. All rights reserved. 25 Dynamic Call Admission Control (DCAC) With IGAR (Like G250 / G350 have had) Corporate HQ Branch Office Communication Manager Data Servers G450 WAN LAN PSTN LAN Media Gateways The G450 reports about the bandwidth of its active interface Communication Manager applies and polices bandwidth via Call Admission Control When no additional bandwidth left for a new call, Communication Manager may use InterGateway Alternate Routing to establish the call via the PSTN. © 2008 Avaya Inc. All rights reserved. 26 Using G450 as a WAN router with VPN backup (Like G250 / G350 have had) Corporate HQ Branch Office Communication Manager Data Servers G450 WAN LAN LAN PSTN DSL/Cable Modem Media Gateways Internet Firewall © 2008 Avaya Inc. All rights reserved. VPN IPSec Tunnel Access Router 27 Using G450 with an external router with Object Tracking (RTR) and VPN backup (Like G250 / G350 have had) Branch Office Edge Router Object Tracking Corporate HQ G450 Communication Manager Data Servers WAN LAN LAN PSTN DSL/Cable Modem Media Gateways Internet Firewall Access Router VPN IPSec Tunnel The Gateway uses Object Tracking via the WAN FE interface to hosts in the HQ, using a specified static route. If Object Tracking fails the static route will be removed from the routing table and a backup VPN tunnel can be established. Tracked Object © 2008 Avaya Inc. All rights reserved. 28 Standard Local Survivability (SLS) (Like G250 / G350 have had) Branch Office Edge Router Corporate HQ G450 Communication Manager Data Servers SLS WAN LAN PSTN LAN Media Gateways Internal Gatekeeper inside the G450 provides basic PBX functionality to the Gateway and its local IP phones. The SLS is the last resort in the MGC list, when no ICC, ECC or LSP can be found. © 2008 Avaya Inc. All rights reserved. 29 Summary of Key Points G450 capacity is determined by the server and by the traffic pattern The G450 is not stackable, but multiple gateways can be deployed in a single location and controlled by single server Can use S8500 and Processor Ethernet with G450 Two base offers – G450-MP20 for the small to mid-size branch and G450-MP80 for the mid- to large size branch Feature set of the G350/G250 – decreases the learning curve for the G450 © 2008 Avaya Inc. All rights reserved. 30 Introducing Avaya one-X™ Deskphone SIP R2.0 SIP on more phones: 9620, 9630/G, 9640/G Intelligent endpoints for productivity, security – Mobility, security features, contact list presence – Microsoft Outlook Calendar integration Increased customizability – Changeable display images, screensaver, interface colors – Button labels/positions, phone-based speed dials, translations Enhanced security and application integration – SRTP for signaling, TLS for media encryption – 802.1x EAP-MD5, EAP-TLS for authentication – LLDP, LLDP-MED simplify installation – VMM /CNA for networking monitoring – LDAP directory in WML browser More languages – Russian, Canadian French, Castilian Spanish, Dutch, Italian, simplified Chinese, Japanese and Korean (display only) © 2008 Avaya Inc. All rights reserved. 31 SIP-Based Features for Enhanced Mobility SIP Visiting User, Easy Extension to Cellular SIP Visiting User boosts productivity – Log in anywhere for the same user experience -line appearances, feature buttons, dial plan – Phones log out user after extended inactivity Emergency dialing built in – at no extra cost – E911 even when logged out – SIP Visiting User enables local emergency services vs. home profile Extension to Cellular feature button for SIP 9600 – Extends call to/from mobile and deskphone © 2008 Avaya Inc. All rights reserved. 32 End-to-End SIP, Business Continuity Assurance Trunking Enhancements, Avaya Agent Deskphone 16CC End-to-end SIP Contact Center solution – Avaya-authored SIP extension for User-toUser Information (UUI) – Reduced NW bandwidth and increased QoS with Network Call Redirection (NCR) over SIP trunks – Purpose-built agent phone with no middleware (softphone) and fewer servers Enhanced survivability, resiliency, serviceability – SIP trunk alternate routing assures uptime across problematic networks – Survivable CDR enhancements in SIP environments – Flexible, modular hardware platforms for increased field serviceability © 2008 Avaya Inc. All rights reserved. 33 Avaya Communication Manager & SES Co-resident on the S8300C NEW with R5 © 2008 Avaya Inc. All rights reserved. 34 Before Co-Resident SES Option for S8300C Communication Manager and SES required Separate Hardware IP Phone SES CM Gateway Hardware Needed • S8500C: SES • S8300C: Communication Manager • Gateway • Phones SIP Phone non-IP Phone © 2008 Avaya Inc. All rights reserved. 35 With Co-Resident SES Option for S8300C Communication Manager and SES on Same S8300C Server S8300C Must be ICC Configuration (not LSP) IP Phone SES Hardware Needed: CM Gateway S8300C • S8300C: Communication Manager & SES • Gateway • Phones SIP Phone Maximum 100 SIP Users © 2008 Avaya Inc. All rights reserved. non-IP Phone 36 Enabling SES on S8300C Always there, but must be enabled New Option from Maintenance Web Page © 2008 Avaya Inc. All rights reserved. 37 Once Enabled, Can Access SES Administration © 2008 Avaya Inc. All rights reserved. 38 Sample Output: Status Summary Possible CoResident SES roles: – Combined Home / Edge – Home with separate SES R5 Edge for multi-site deployments © 2008 Avaya Inc. All rights reserved. 39 The Intelligent Enterprise Architecture The Best of Centralized and Distributed Architectures Superior Manageability Rapid Application Deployment Enterprise “Ready to Serve” Applications extended to the Edge Manageable for Low TCO Secure and Scalable Superior Scalability Delivering Transformational Value Inherently Reliable Not WAN dependent © 2008 Avaya Inc. All rights reserved. 40 Avaya Extension to Cellular What’s New? © 2008 Avaya Inc. All rights reserved. 41 Overview Description Extension to Cellular Extends Communication Manager station features (transfer, conference, etc.) to cell phones Provides simultaneous ringing of desk set and cell phone Provides enterprise identity with office caller ID feature R5 New functionality in Communication Manager 5.0 – Multiple sets of Feature Name Extensions (multi-site deployments) – Administrable location for off-PBX endpoints – Ability to change country code and dial prefix via self administration (in addition to number itself, as introduced in R4) – Confirmed answer of off-PBX calls (avoids cellular voicemail) – Differentiation of offers (Extension to Cellular, Single Mode, Dual Mode) © 2008 Avaya Inc. All rights reserved. 42 Communication Manager Resiliency / Survivability © 2008 Avaya Inc. All rights reserved. 43 Avaya Communication Manager R3: S8300 and H.248 Gateway-related Avaya Communication Manager Media Servers Avaya S8500 Media Server Avaya S87x0 Media Server H.248 Media Gateways Connection Preserving Fail-over (to/from LSP/ESS) Avaya S8300 Media Server G700 G350 Automatic Return to Primary Service with Configurable Rules © 2008 Avaya Inc. All rights reserved. 44 G250 44 Avaya Communication Manager R3: ESS Basics Avaya Communication Manager Media Servers Avaya S8500 Media Server Avaya S87x0 Media Server Can be ESS Port Networks IPSI’s (TN2312BP) “reach-up” for Service to configurable list of available servers © 2008 Avaya Inc. All rights reserved. G650 MCC SCC CMC Mixed Reliability and Mixed PNC Supported 45 45 Avaya Communication Manager R3: IGAR / CAC Basics Avaya Communication Manager Media Servers Avaya S8500 Media Server Avaya S8300 Media Server Avaya S87x0 Media Server Limited Bandwidth? Use Call Admission Control & Inter-Gateway Alternate Routing (IGAR) G700 Media Gateways G650 Media Gateway © 2008 Avaya Inc. All rights reserved. 46 Dynamic CAC, Backup links G350 G250 46 Avaya Communication Manager R3: TN2602AP High Capacity Media Processor Avaya Communication Manager Media Servers Avaya S8500 Media Server Avaya S87x0 Media Server Port Networks G650 © 2008 Avaya Inc. All rights reserved. MCC1 47 SCC1 47 Avaya Communication Manager R3.1: TN2602AP Redundancy Option Avaya Communication Manager Media Servers Avaya S87x0 Media Server Port Networks G650 MCC1 Active / Standby - OR Shared / Load Balanced © 2008 Avaya Inc. All rights reserved. SCC1 Redundant TN2602AP for “Critical Reliability” IP PNC 48 48 Introducing the S8730 Servers NEW with R5 © 2008 Avaya Inc. All rights reserved. 49 S8730 Server: Overview Manufacturer’s latest hardware for the S87XX Series Avaya Branded Multi-Core Server Operating System: RHEL4.0 Capacities – Same as that of S8720 in XL Configuration – Communication Manager Release 5.0 New Hardware Features: – Equipped with RAID 1 Controller • Optional Redundant Hard Disk Drives – Optional Dual Power Supplies © 2008 Avaya Inc. All rights reserved. 50 S8730 Server: Hardware Specifications HDD Default Configuration: – 1 HDD on each Duplicated Server – Customer Option: Redundant HDD / RAID 1 Feature • No further Administration Required Default Power Supply Configuration: – Single Power Supply on each Duplicated Server – Customer Option: Dual Power Supply • No further Administration Required © 2008 Avaya Inc. All rights reserved. 51 S8730 Server - Front S8730 Server - Rear 2 USB front Optional Dual HDD Maintenance “Aware” Optional Dual Power Supply Maintenance “Aware” Optional DAL-2 2 additional 2-port 100/1000 NICs © 2008 Avaya Inc. All rights reserved. 2 “onboard” 100/1000 2 USB back 52 S8730 Server: Software Capacities Same as S8720 in XL Configuration No Distinction: – Standard vs. Extra Large Memory Configuration – Always Extra Large Supported ESS Servers (for S8730 Main) – S8730, S8720 XL Configuration, S8500B/C Supported LSP Server (for S8730 Main) – S8300C, S8500B/C S8730 as an ESS – Main Servers S8730, S8720 XL Configuration © 2008 Avaya Inc. All rights reserved. 53 Resiliency Summary PSTN Datacenter #1 Visit F9! Avaya S87x0 Media Server 1st Level Stateful Failover Voice VLAN 2nd Avaya S87x0 Media Server Avaya S87x0 Media Server Avaya S87x0 Media Server Voice VLAN 2 Voice VLAN Voice VLAN IP MR 320 Avaya IP Phones and IP Agent Softphone CLAN Avaya IP Phones 4th Level Backup Servers (ESS) IPSI Network# 2 Branch Offices © 2008 Avaya Inc. All rights reserved. IP MR 320 Network # 1 Media Gateway Avaya IP Phones IPSI IPSI IP MR 320 CLAN IP MR 320 IP MR 320 6th Level Survivable Servers (ESS/LSP) Voice VLAN 1 Voice VLAN 5th Level Pro-Active IP WAN Traffic Monitor/Redirect (AAN / CNA) Avaya Survivable Server CLAN IP MR 320 Voice VLAN 1 IPSI IPSI IPSI IP MR 320 CLAN IP MR 320 3nd Level Multiple Signal & Bearer Channels IPSI IPSI Level Multiple Control Interfaces Datacenter #2 Voice VLAN 2 + Local PSTN Access Also • Link Bounce Recovery • Connection preserving failover and Auto-fallback for H.248 Gateways • Dial-backup Links • Dynamic CAC and IGAR • Survivable Remote Coverage 54 What’s New? PSTN Datacenter #1 Optional Dual Power Redundant Hard Disk Avaya S8730 Server Avaya S8730 Server 1st Level Stateful Failover Voice VLAN Voice VLAN IP MR 320 CLAN Media Gateway Voice VLAN 2 + Network# 2 4th Level Backup Servers (ESS) IPSI Network # 1 Local PSTN Access DPT Avaya IP Phones Survivable CDR For LSP Avaya IP Phones and IP Agent Softphone Branch Offices © 2008 Avaya Inc. All rights reserved. IP MR 320 IP MR 320 CLAN Voice VLAN 1 Voice VLAN Avaya IP Phones IPSI IPSI IPSI IP MR 320 IP MR 320 CLAN 6th Level Survivable Servers (ESS/LSP) Avaya Survivable Server Avaya S87x0 Media Server Configurable IPSI Timing (WAN Resilience) IPSI IP MR 320 Voice VLAN 1 Location based AAR & Auto-Retry Survivable CDR For ESS (or “Main”) IPSI IP MR 320 CLAN IP MR 320 3nd Level Multiple Signal & Bearer Channels IPSI IPSI Level Multiple Control Interfaces Avaya S87x0 Media Server Voice VLAN 2 Voice VLAN 2nd Datacenter #2 G450 Inherits G250/G350 Features “Plus” Redundant LAN Connections 55 What’s New? Datacenter #1 Dual Power Dual HDD Avaya S8730 Server Avaya S8730 Server SIP Carrier Services Datacenter #2 Avaya S87x0 Server Avaya S87x0 Server 1st Level Stateful Failover Voice VLAN 2 Voice VLAN 2nd IP MR 320 CLAN IP MR 320 Voice VLAN 2 + Network# 2 IPSI IPSI IPSI Voice VLAN 1 Media Gateway Local PSTN Access DPT Avaya IP Phones Avaya IP Phones Voice VLAN IP MR 320 Network # 1 CLAN Public SIP Trunks w/o SES IP MR 320 6th Level Survivable Servers (ESS/LSP) Avaya Survivable Server IP MR 320 Voice VLAN 5th Level Pro-Active IP WAN Traffic Monitor/Redirect (AAN / CNA) Survivable CDR For ESS Improved Look-Ahead Routing for SIP Trunks CLAN IP MR 320 Voice VLAN 1 Voice VLAN IPSI IPSI IPSI IP MR 320 CLAN IP MR 320 3nd Level Multiple Signal & Bearer Channels IPSI IPSI Level Multiple Control Interfaces NCR & UUI Over SIP Trunks 4th Level Backup Servers (ESS) Survivable CDR For LSP Avaya IP Phones and IP Agent Softphone Branch Offices © 2008 Avaya Inc. All rights reserved. 56 Enhanced Alternate Routing for SIP Trunks Implemented Using Look Ahead Routing (LAR) R5 LAR is a feature developed for ISDN Trunking to allow calls to “failover” quickly when network connection problems exist LAR allows Avaya Communication Manager to continue to route a call if an earlier attempt over a trunk fails due to network congestion or network resource problems LAR has been extended to support SIP Trunking Both types of LAR actions apply to SIP Trunking: – Next Preference: immediately go to the next appropriate route preference – Rehunt-Current-Next: try once again within the current preference before going to the next appropriate route preference © 2008 Avaya Inc. All rights reserved. 57 SIP Private Trunking SS7 SIP Service Provider PSTN & Mobile Networks R4 PSTN Trunks SIP PSTN Trunk Avaya CM Avaya CM SIP Trunk SIP SES SES R5 SIP Avaya CM w CoRes SES DCP, H323 SIP Trunk SIP SIP DCP, H323 SIP IP/SIP Softphone DCP, H323 © 2008 Avaya Inc. All rights reserved. SIP 58 Private SIP Trunking Servers Supported: S8710, S8720, S8730, S8500B, S8500C, S8300B, S8300C Private SIP Trunks do NOT Require Separate SES – CoRes SES in S8300C does use SES Administration – TCP and TLS Supported Features Supported – Name and Number Display R5 – Connected Name and Number – Priority, Inside, Outside Ring Patterns – Automatic Callback – Calling Party Block, Unblock – Call Forward, Call Pickup, SAC and Coverage Reason Code Displays © 2008 Avaya Inc. All rights reserved. 59 G860 High Density Trunk Gateway © 2008 Avaya Inc. All rights reserved. 60 One Slide to Say It All Up to 6000 protected channels in a small footprint (5U) chassis – High Density Interfaces – DS3, OC3, STM-1 Lower Cost of Ownership – Reduction in Carrier Access Charges – Lower costs associated with acquiring and maintaining data center floor space – Operational and maintenance cost savings by reducing hardware footprint (less power, UPS, cooling needs) SIP Connectivity to Avaya Communication Manager Carrier Grade Reliability Works in Conjunction with G650s Ideal for Large IP-based Contact Centers and Campuses Installed and Supported by Avaya Global Services © 2008 Avaya Inc. All rights reserved. 61 Avaya Communication Manager Integration with G860 High Density Trunk Gateway IXC/ PSTN DS3 SIP DCP, Analog Phone HDTG Media (RTP) SIP Enablement Services H.323 Phone © 2008 Avaya Inc. All rights reserved. SIP Phone 62 Software Support Plus Upgrades Highest Value Option for Ongoing Support Upgrade Subscription Hardware Maintenance Options Saves customers 25-35% in upgrade costs alone 24x7 Support of Applications for Major Troubles Holistic support, access to updates, local in-language support from 6,000 experts Proactive support via EXPERT Systems; Spectrum of options for coverage Software Support Plus Upgrades Comprehensive Technical Tools and Guides Newly improved search engine, improved technical guide resources New Web-based tools Access to Service Packs Ticketing, online ticket status, access to diagnostic tools used by Avaya engineers Bi-monthly Service Packs, highly tested, easy to track and implement, higher quality and security © 2008 Avaya Inc. All rights reserved. 63 Software Support Plus Upgrades: Special Introductory Offer Lower upgrade prices for Communication Manager and Call Center – Upgrade 4.0 to 5.0 -- 50% off the list price for single release upgrades – Upgrades from 3.0 or prior to 5.0 -- 25% off the list price for multi-release upgrades on Communication Manager and 14% off the multi-release upgrade price for Call Center – Available now, until Sept 30, 2008 Customers on Software Support with Upgrades receive – All the benefits of Software Support – Service packs – Major/minor releases as they become available To be eligible, customers must: – Upgrade to Communication Manager or CM+CC Release 5.0 – Purchase SS+U with the upgrade order © 2008 Avaya Inc. All rights reserved. 64 Evolving the Foundation Summary Delivering end-to-end, embedded SIP to evolve our foundational platform Leveraging SIP standards to deliver rich functionality to intelligent end points Leading standards development for contact centers Improving resiliency, flexibility, security of hardware of gateway and server portfolio © 2008 Avaya Inc. All rights reserved. 65 © 2007 Avaya Inc. All rights reserved. 66 Backups © 2008 Avaya Inc. All rights reserved. 67 Example 3.x Demo Room Configuration – Survivable Messaging Coverage for LSP/ESS For ESS R3.1 For LSP R3.0.1 Detailed Application Notes are available on avaya.com © 2008 Avaya Inc. All rights reserved. 68 Survivable Messaging Coverage for LSP/ESS – Also Enabled Dialing Transparency from Survivable Branch “Out” Site C ESS Active X R3.1 X Site B LSP Active R3.0.1 Detailed Application Notes are available on avaya.com © 2008 Avaya Inc. All rights reserved. 69 With Communication Manager Release 4 DPT Feature…. Bi-directional Dialing Transparency with ESS/LSP Fragment Site A Primary Active Site C ESS Active X R4.0 R4.0 X Site B LSP Active R4.0 Application Notes on IGAR and DPT are Available on avaya.com © 2008 Avaya Inc. All rights reserved. 70 R5 Per-Location AAR Analysis and Digit Conversion & Retry ARS / AAR Analysis If AllLocation Entry Inaccessible © 2008 Avaya Inc. All rights reserved. 71 Why Per Location AAR? Seattle San Fran Tokyo Buffalo Baltimore Assume one server with gateways in many locations – Many / most locations have local trunks – Customer choice: • Tail-End Hop-Off (TEHO): Route outgoing call as far as possible through WAN before routing over a trunk • “Branch Independence”: Route outgoing call over trunk in local branch gateway whenever possible Many customers want Branch Independence, not TEHO – Communication Manager supports Branch Independence best using perlocation ARS – Some customers want Branch Independence for private-network (AAR / UDP) calls, not just public-network (ARS) calls – “Ways to do it” before R5 using UDP / AAR conversion to ARS so have location-specific tables, but…. Communication Manager R5 has Per-Location AAR and Digit Conversion Tables (similar to per-location ARS) © 2008 Avaya Inc. All rights reserved. 72 Retry ARS / AAR Analysis If All-Location Entry Inaccessible R5 Problem – Assume multi-site customer with distributed trunks takes advantage of “Tail-end Hop Off” (TEHO) – Sunny day: calls ride private IP network, then “hop off” a gateway closest to the called party (save toll charges) – What if gateway(s) go into survivable mode? • “All-locations” trunks may be on an inaccessible gateway, BUT • Per-location entry will not be selected if all-location entry is better match (e.g., more digits match) Solution – Communication Manager R5 can retry AAR / ARS analysis if the “all locations” entry is inaccessible – If all trunk groups unavailable due to LAN / WAN outage… • ARS/AAR processing is restarted, but ignoring the all-locations table • If local trunk group has members available, call succeeds – LAN / WAN outage means PN / GW out of service – Feature not triggered if all members active / busied out © 2008 Avaya Inc. All rights reserved. 73 Dial-Plan Transparency Enhancement R5 Problem Summary – Dial Plan Transparency “kicks in” when Communication Manager realizes the called telephone is out of service – An IP endpoint can appear to be in service for “awhile”, even after it has registered elsewhere due to network outage – Time To Service feature tended to exacerbate this problem in Release 4 Solution Summary – When DPT is enabled, new per-call query for IP endpoints – If query fails, call fails, but future calls will invoke DPT until a subsequent query succeeds (i.e., telephone is “back”) or telephone goes out of service (i.e., “normal” DPT can handle) – Time to realize phone out of service also reduced © 2008 Avaya Inc. All rights reserved. 74 Survivable CDR © 2008 Avaya Inc. All rights reserved. 75 What is Survivable CDR? R5 R4.0 R5 Allows CDR records for an active “main”, LSP, or ESS server to be written to the server’s local hard drive. Utilizes encrypted link (SFTP) between server and CDR adjunct. Can preserve CDR records even when the switch fragments. Each “main”, LSP, and ESS servers using Survivable CDR can store up to 20 CDR data files at one time with approximately 140K call records per file. Each CDR data file can be up to 20 megs in length. Available on any “main”, LSP or ESS that is running Communication Manager 5.0 or later. Survivable CDR was first introduced on LSP platforms beginning in Communication Manager 4.0. Survivable CDR adjunct must periodically log on to each server administered to use Survivable CDR and collect its CDR records – Allows collection of CDR records during periods of low network usage or lower cost periods. – IP link between Server and CDR adjunct is only required for short period of time, not the 24/7 period that legacy CDR requires © 2008 Avaya Inc. All rights reserved. 76 Survivable CDR © 2008 Avaya Inc. All rights reserved. 77 Survivable CDR © 2008 Avaya Inc. All rights reserved. 78 Management & Security Enhancements © 2008 Avaya Inc. All rights reserved. 79 Security Centralized Authentication of Administrators All administrators authenticate with customer’s AAA Server when requesting access into a VoIP server • Leverages role based administration (i.e. “Authorization”) – Ties authentication into data infrastructure that majority of data devices use today – Examples include RADIUS / Active Directory – Local authentication will still be allowed Allow customer to use their own PKI certificate for network architecture authentication – Customer can prove to auditors s/he is in total control of network security – AAA admin, SIP TLS links © 2008 Avaya Inc. All rights reserved. Authentication Admin Server R4 80 Security - Secure Management Role-based Authentication – Each administrator assigned to a role – Access is only to necessary admin screens – Roles include R4 • Audit, security, applications, backup, network maintenance, etc. Enhanced Communication Manager Logging – Single log file with events sent to external syslog server – More detail covering admin changes (moves, adds, changes) • Record who, what, when • Helps adherence to HIPAA, GLBA, SOX regulations – Send security events to an external syslog server • • • • • Successful and failed admin login Logout Successful and failed endpoint authentication DoS attacks SAT changes © 2008 Avaya Inc. All rights reserved. Syslog Server Admin 81 R4 Can control web access In a granular fashion via user-defined “masks” (check or uncheck access box) Access To SAT commands can also be controlled via “change user-profile” © 2008 Avaya Inc. All rights reserved. 82 R4 Define Syslog server Parameters, where, what © 2008 Avaya Inc. All rights reserved. 83 Co-resident SES also has “Web Access Mask” SES permissions added to Web Access Mask maintenance web page Permissions control access to areas of SES administration – RW – full access – RO – read only access – NO – no access R5 © 2008 Avaya Inc. All rights reserved. 84 Security - SRTP Communication Manager 4.0 supports SRTP media encryption for SIP and H.323 when used with: – TN2602AP IP Media Resource for G650 – Branch gateway media processors – 9600-Series SIP phones with encrypted TLS signaling – 9600-Series H.323 IP phones with H.235.5 encrypted signaling Shuffling between SIP and H.323 SRTP supported – Reduces gateway resources required for SIP-to-H.323 calls SRTP optionally adds packet authentication – Authentication tag at end of SRTP packet ensures payload integrity Application Notes are available © 2008 Avaya Inc. All rights reserved. 85 Avaya IP Telephony Portfolio Overview: Related Sessions / Demos Communication Manager Software Standalone or Survivable Servers Servers F1 S8500C / S8300 / S8400 MultiVantage Express® Embedded Simplex Communication Server Communication Server S8730 High Reliability Communication Server Services • Network Assessments • SMB & Branch New Solutions Near C40 Software Support • CM Solutions Integrated Management Suite Media Gateways C18 F1 F1 C19 And • N/W Readiness CNA IG 550 Integrated Gateway for Juniper Routers G450 Gateway for Medium offices Communication Devices G650 Gateway © 2008 Avaya Inc. All rights reserved. G860 High-Density Trunk Gateway F8, C31 C41 16CC Software • Emprix Support Performance Assurance Plus • Software Upgrade Support Offers+ Upgrades • Proactive IP Support • Remote Mgd Services for IPT F2 C40 • IP Phone Apps Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients SW F6, C15 96xx Series - H.323 / SIP • IP Converged Services 86 The Perfect Match • #1 in SSL VPN • #2 in high end routing • #2 in Firewall/VPN Appliances • 8 of the top 15 Fortune 500 Companies are Juniper Customers • 9 of the top 20 Global 100 Companies are Juniper Customers • #1 IP Telephony • #2 Enterprise Telephony • #1 Voice Mail, UC & UM • #1 Call Centers • #1 PBX Maintenance Services • Standards based solution Highly Resilient and Secure Converged Network that Provides the Best Communication Solutions for Businesses © 2008 Avaya Inc. All rights reserved. 87 Intelligent Branch Communications Simplicity, Security, Choice Avaya IG550 Media Gateway – Software/hardware embedded in new J-Series routers – Targeted at branches up to 100 users – Extending central Communication Manager features One-box telephony/routing/security for branches – High sustained network performance with applications – Integrated security for voice and data “at the edge” – Easy to deploy and manage, competitive TCO – Multi-level business continuity options – Complementary choice with other Avaya/Juniper products PSTN IP WAN © 2008 Avaya Inc. All rights reserved. One channel, one team – best-in-class solution – Full solution sold through Avaya & BusinessPartners – Avaya Global Services; Juniper sales/channel support – All new J-Series customers are “Avaya voice ready” 88 Introducing Juniper J-Series • High Application Performance J4350 • Minimal performance impact when services enabled (ACL, Firewall, NAT, IPSec, etc.) • Voice does not impact routing/security performance • Modular JUNOS “multi-plane” architecture • Advanced Routing with Security Features J6350 Leverages SSG-500 hardware J6350 has dual power and is faster • Comprehensive routing: MPLS, IPv6, CLNS, DLSW • Broad range of WAN and LAN expansion modules • Firewall, VPN included no-charge; 4 GigE standard • Easily add additional SSG for full “UTM” security • Best Price/Performance • 30% lower price than similar products, no port licensing • 2X to 3X faster with services • Avaya Voice Ready • IG550 Media Gateway • Comprehensive QoS Source: Daymark Consulting, Juniper © 2008 Avaya Inc. All rights reserved. 89 Avaya IG550 Integrated Media Gateway with Communication Manager Release 4 R4.0 Telephony Gateway Module (TGM) – Targets 2 to 100 users – Local survivability, PSTN connectivity Rich feature set – Access to central Communication Manager and other communications applications – Complementary with other Avaya gateways – Security: full media encryption – Call Center agents supported – 6-party meet-me conferencing – Local music-on-hold & voice announcements Telephony Interface Modules (TIM) – Analog, T1/E1, PRI and BRI options Simplified Management – Joint Installation Tool, HP OpenView support – Centralized Avaya Integrated Management Any slot H.248 Gateway TGM Trunk/Line Card Trunk/Line Card TIMs H.248 Telephony Gateway Module 2 analog trunks and 2 analog stations Modular DSP, memory expansion Choice of Telephony Interface Modules Analog: 4 trunks, 4 stations T1/E1 or PRI trunks 4 BRI trunks © 2008 Avaya Inc. All rights reserved. 90 J-series Routers R4.0 J-4350 & J-6350 J-2350 J-2320 © 2008 Avaya Inc. All rights reserved. 91 Customer Network with IG550 in branches © 2008 Avaya Inc. All rights reserved. 92 Avaya IG550 Survivability Options Part of Avaya’s Multi-Level Approach to High Availability WAN Survivability – Modem dial-out backup when WAN link lost – Built-in Converged Network Analyzer agent provides real-time WAN monitoring – Multi-path WAN re-routing (with CNA server) CNA WAN Enterprise Survivable Server (ESS) – IG550 failover to alternative Communication Manager if primary becomes inaccessible – Full Communication Manager features WAN Standard Local Survivability (SLS) – Basic calling features included in IG550 at no additional cost – Incoming/outgoing/branch calls, hold, transfer – Supporting IP & analog phones, local trunks © 2008 Avaya Inc. All rights reserved. PSTN 93 J-2320 With TGM-550 TIM-508 J-2350 With TGM-550 TIM-508 TIM-516 TIM-518 J-6350 With TGM-550 TIM-510 TM-514 TIM-516 TIM-521 © 2008 Avaya Inc. All rights reserved. 94 Summary of IG550 R5 New Features Two new routers (lower entry level price points) – J2320 and J2350 Three new analog Telephony Interface Modules (TIMs) – TIM 508, TIM 518, TIM 516 Two new Telephony Gateway Module offers with DSPs matching smaller branches – TGM-550 with 10 channel and 20 channel DSPs – Can upgrade DSP capacity as branch grows Broader Geographic Availability © 2008 Avaya Inc. All rights reserved. 95 TIM-508 Analog Line Module 8 Foreign eXchange Subscriber (FXS) line interfaces Direct Inward Dialing (DID) trunking Caller ID Generation Message Waiting Indicator (MWI) Supports Off-Premise Stations (OPS) © 2008 Avaya Inc. All rights reserved. 96 TIM-516 Analog Trunk/Line Module 16 FXS line interfaces Supports MWI © 2008 Avaya Inc. All rights reserved. 97 TIM-518 Analog Trunk/Line Module 8 FXS line interfaces (ports 1-8) 8 FXO trunk interfaces (ports 9-16) – Supports ground start and loop start CAMA, CID (type 1), Japan DIOD, MWI Supports Off-Premise Stations (OPS) Supports DID © 2008 Avaya Inc. All rights reserved. 98 TGM-550 VoIP DSP Boards Field Replaceable Units (FRUs) – MP10 (DAR 3) – MP20 (DAR 2 or MSC7119) – MP80 (MSC7116 or MSC7113) Always remove the Phillips Screw DAR3 – clearly marked for MP10 © 2008 Avaya Inc. All rights reserved. 99 Introducing the uPIMs 8 Port 10/100/1000 Copper uPIM 16 Port 10/100/1000 Copper uPIM – Auto negotiation – Auto negotiation – tri-rate 10/100/1000 Mbps with Half/Full-Duplex modes – tri-rate 10/100/1000 Mbps with Half/Full-Duplex modes © 2008 Avaya Inc. All rights reserved. 1 Port 100/1000 Optical uPIM – 100/1000 FullDuplex mode 6 Port 1000 Optical uPIM – 1000 FullDuplex mode 100 One Slide to Say It All Up to 6000 protected channels in a small footprint (5U) chassis – High Density Interfaces – DS3, OC3, STM-1 Lower Cost of Ownership – Reduction in Carrier Access Charges – Lower costs associated with acquiring and maintaining data center floor space – Operational and maintenance cost savings by reducing hardware footprint (less power, UPS, cooling needs) SIP Connectivity to Avaya Communication Manager Carrier Grade Reliability Works in Conjunction with G650s Ideal for Large IP-based Contact Centers and Campuses Installed and Supported by Avaya Global Services © 2008 Avaya Inc. All rights reserved. 101 Avaya Communication Manager Integration with G860 High Density Trunk Gateway HDTG Communicates via SIP directly to CLANs – SES not required for HDTG • SES might be within same enterprise configuration for other reasons (e.g., SIP Phones) Communication Manager does not directly control the HDTG Communication Manager provides all the media services support for – Announcements – Music on Hold – Conference/Service Observing – Every HDTG trunk requires a Communication Manager SIP Trunk © 2008 Avaya Inc. All rights reserved. 102 Avaya Communication Manager Integration with G860 High Density Trunk Gateway IXC/ PSTN DS3 SIP DCP, Analog Phone HDTG Media (RTP) SIP Enablement Services H.323 Phone © 2008 Avaya Inc. All rights reserved. SIP Phone 103 G860 Progression R4 G860 R1 with Communication Manager Release 4.0 – 3+1 DS3s per G860 (1xDS3 modules) – N+1 redundancy (dual power supplies, system controllers, etc) – One to One G860 - Communication Manager relationship – DC power option only G860 R2 with Communication Manager Release 5.0 – 6,000 active channels per G860 (3xDS3, OC3, STM-1 modules) – “N x M” G860s per Communication Manager – SRTP R5 – UUI over SIP and LAN side Network Call Redirection • Based on draft-johnston-sipping-cc-uui – AC power option – NFAS support © 2008 Avaya Inc. All rights reserved. 104 Each TP-6310 (3DS3 DSP module) is controlled by its corresponding CM Server Solution View Business Center A Dual provider redundancy strategy IP CM - A PSTN G860 - A See Figure 1A for additional details CM - B IP G860 - B © 2008 Avaya Inc. All rights reserved. Business Center B 105 Avaya S8400 Media Server S8400 Co-resident voicemail blade or + G650 Prologix Distributed IP phones and Gateways © 2008 Avaya Inc. All rights reserved. Linux server blade supporting latest Communication Manager – Integrated or external voicemail options – Can add all standard mobility, contact center and collaboration applications “Gentle” evolution to IP for current Prologix customers and S8100/IP600 – Easy two board swap upgrade – Protect CMC/G600 gateway investments – Configuration, boards, phones retained – Incrementally add IP endpoints Compact solution for new customers – Lower-cost traditional/hybrid choice Expandable up to 5 G650s in a stack Small network distribution – Control up to 5 gateways (G250, G350, G700) with local gateway survivability Scalable up to 900 lines + 400 trunks – 1300 total lines/trunks vs. 900 for Prologix 106 Avaya Communication Manager Release 4 Enhancements © 2008 Avaya Inc. All rights reserved. 107 Solution Value Proposition Avaya Communication Manager, Release 4.0 For the large enterprise or contact center customer considering flattening, consolidating their networks and who require: A consistent means of dialing throughout the enterprise when in survivable mode. A solution for dial plan collisions when consolidating multiple telephony solutions. Sufficient media services and trunk capacity to support contact center consolidation. Telephony features common to the European user. Compliance with corporate IT security policies. The Avaya Communication Manager, Release 4.0 solution: Offers a familiar and consistent user experience upon transition from an active to a standby Communication Manager server. Resolves media resource and dial plan configuration challenges for enterprise / contact center consolidations: – Featuring a dial plan that permits a user “DID” number to equal a CM extension number, eliminating dial plan collisions. – Offers increased media services capacities essential to contact center consolidation Offers telephony features desired by the European user and required to better compete in the European marketplace. Allows conformance with customer’s security standards and permits Avaya to deploy security fixes quickly with minimal customer disruption. © 2008 Avaya Inc. All rights reserved. 108 Scalability – Many Maximums Increased Trunks, Media Resources, Attendant Consoles 12000 1200 10000 1000 8000 800 6000 600 4000 400 200 2000 0 0 Trunks Tone Detect Announce CM3.1 8000 1200 256 CM4.0 12000 8000 1024 © 2008 Avaya Inc. All rights reserved. VAL Boards Ann. Files per VAL Attd consoles CM3.1 10 256 28 CM4.0 128 1024 414 109 There is a new Memory configuration If need “Extra Large” Capacities on S8720 Media Servers, New DAL2 Duplication Card, And ESS Must be S8500 or S8720 XL © 2008 Avaya Inc. All rights reserved. 110 Example Release 4 Increased Capacities DESCRIPTION Trunks Tone Detectors System Announcements TN2501 VAL Boards Attendant Groups IP Ports Max Logged-in Agents Logged-in Agents per Skill STANDARD 8,000 1200 3,000 10 28 12,000 5,200 3,000 EXTRA LARGE Logged-in Agents Skill Pairs 60,000 100,000 VDN Variable 5 9 © 2008 Avaya Inc. All rights reserved. 12,000 8,000 9,000 128 414 24,000 7,000 7,000 111 Scalability Dial Plan Expansion R4.0 Flattened, Consolidated or Extended communications networks may require some changes to existing 7-digit extensions to avoid duplication (dial plan collision). Avoid dial plan collisions by permitting a user extension to be the same as their public-network number. Examples: – In the US, this means allowing 11-digit extensions (1 prefix plus 10 digits). – In a multinational environment, including country codes an extension may be 13 digits. © 2008 Avaya Inc. All rights reserved. 112 Scalability Dial Plan Expansion R4.0 Short / Long Number Dialing – Users may dial short numbers within a location or group of locations. Short numbers also “work” after button push of feature access code that requires an extension. – Beginning with 4.0, it will also be possible to display the short number rather than the full extension on telephone displays. 32000 a= John Smith 31000 Extension 19089531000 Calls Extension 19089532000 …… © 2008 Avaya Inc. All rights reserved. 113 Scalability Dial Plan Expansion R4.0 Short / Long Number Dialing – Users may dial short numbers within a location or group of locations. – Prior to 4.0, the multi-location dial plan feature would display the “long number” / full extension on telephone displays. 32000 a= John Smith 1908-953-3100 Extension 19089531000 Calls Extension 19089532000 …… © 2008 Avaya Inc. All rights reserved. 114 Communication Manager R5 Enhancement: Variable Short Extension Lengths Per Location All branches may not use same extension length – Small branches may use 3 digits, large may use 5 digits – Difficult to partition extensions based on leading digit(s) – Common problem outside North America To solve, Communication Manager R5 Expands the Dial Plan Analysis table with per-location tables with “udp” – “change dialplan analysis location N” R5 – New “udp” call type introduced in R4.0 – When short number matches “udp” entry, UDP table converts it to long number using MLDP algorithm © 2008 Avaya Inc. All rights reserved. 115 General Telephony Features (Globalization) Communication Manager 4.0 Limit number of concurrent calls Attendant call offer to busy station Mask CLI/station name and number for calls Enhanced coverage and ring back for logged off IP/PSA terminals Team Button Activation of Station Lock by Time Of Day Enhanced Call Forwarding © 2008 Avaya Inc. All rights reserved. 116 Other Release 4 Enhancements include… G.722 Shuffling over H.323 IP Trunks – Allows 9600-Series IP Telephones registered to different Communication Manager systems to use G.722 end-end “ip-direct” – Feature is also covered in SRTP Application Notes Call-Type Digit Conversion – Allows new Communication Manager digit manipulation capabilities that can aid in calls made using call log entries or from directories – Digit matching like ARS, use of feature can be recorded in CDR Enhancements to gatekeeper functionality for video, including Call Admission Control, Priority Bandwidth Management, and Route Pattern multi-media bearer capability attribute Enhanced support for complex private numbering plans (R4 private number flexibility similar to pre-R4 public numbering flexibility) © 2008 Avaya Inc. All rights reserved. 117