Avaya Communication Manager

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Avaya IP Telephony Using Avaya
Communication Manager
What’s New: Software, Servers, Gateways,
Resiliency and Survivability
© 2008 Avaya Inc. All rights reserved.
1
Avaya Intelligent Communication Vision
Optimize your business
by embedding communications
into the fabric of business
processes
Optimize your people
wherever they are,
across devices and interfaces
Optimize your customer
relationships globally across all
points of contact
Optimize the connections of
your people, customers and
processes
A strategic, business-focused, approach to communication
delivering competitive advantage today
© 2008 Avaya Inc. All rights reserved.
2
What’s New
Compelling Benefits Today, Building Blocks for Tomorrow
Avaya Communication Manager 5.0 - with more SIP
–
–
–
–
Richest SIP features on 9600 endpoints
Co-resident SES reduces cost and footprint on S8300C
Trunking enhancements underpin end-to end SIP contact center
Enhanced continuity: SIP trunk alternate routing, survivable CDR
Enhanced Gateway choices for branch, small campus
– Avaya G450 Media Gateway delivers more flexibility, resiliency, higher
density alternative to G700
– Integrated gateway with new lower density J-Series Juniper routers, all in
one solution for smaller offices
Communication Manager 5.0 – Jan ‘08
Avaya SIP Agent Deskphone 16CC – Jan ’08
G450, IG550 Gateways – Jan ‘08
Avaya one-X™ Deskphone SIP R2.0 – Dec ’07
Also announcing Contact Center portfolio enhancements
© 2008 Avaya Inc. All rights reserved.
3
Avaya Intelligent Communications Solutions
IP Telephony
Unified
Communications
Contact
Centers
Communications
Enabled Business
Processes
Reliable
Multi-modal
Communication
Worker
Productivity
Improved
Customer
Service
Business
Efficiency
End to End Service
IP Telephony provides the rich foundation for Communication Applications
Unified Communications: Unified experience, intelligence & best in class functionality
Contact Centers: not just Customer Service, but an enterprise ready to serve
Communications Enabled Business Processes via web services & orchestration
Services ensure optimal design, smooth installation and maximum reliability & uptime
© 2008 Avaya Inc. All rights reserved.
4
Intelligent Communication Solutions
Customer Value & Key Attributes
IP Telephony
Unified
Communications
Contact
Centers
Communications
Enabled Business
Processes
Reliable Multi-modal
Communication
Worker
Productivity
Improved
Customer Service
Business
Efficiency
SIP, IP, Digital &
Analog
Cross Network
Management
Scale
Security
Simplification
Unified
Access
Mobility
Telephony
Messaging
Conferencing
Video
Presence
Multi Vendor
Routing
Process Integration
Reporting &
Analytics
Service Orchestration
Self Service
Event Processing
Proactive Contact
Notification &
Multi-channel
Response
Quality Assurance
Avaya Support Services, Consulting, & Systems Integration
© 2008 Avaya Inc. All rights reserved.
5
Avaya IP Telephony Portfolio Overview:
Sampling of What was Introduced in Release 4
Dial-plan Expansion
Increased Capacities
Dial-Plan Transparency
AAA support
Security / Conformance
SRTP, G.722
Public SIP Trunking
Communication Manager Software
Standalone
or Survivable
Servers
Servers
New
S8300C S8300 / S8400
S8500 /
MultiVantage
Express®
Embedded
Simplex
Communication Server
Communication Server
S8720
New
High Reliability
S8720 XL
Communication Server
Config
Services
• Network
Assessments
• SMB &
Branch
Solutions
• CM Solutions
Integrated
Management Suite
Media
Gateways
NEW
NEW
• N/W
Readiness
CNA
G250 (variety)
IG 550 Integrated
G350
Branch Gateways
Gateway for
Branch Gateway
for very small offices Juniper Routers for small offices
Communication
Devices
G700
Stackable Gateway
for medium offices
G650
G860
High-Density High-Density
Gateway Trunk Gateway
36xx Series –
Wireless
© 2008 Avaya Inc. All rights reserved.
Unified Communications - Mobility Solutions
Extension to Cellular, Softphones, Clients SW
NEW
96xx Series - H.323 / SIP
• Emprix
Performance
Assurance
• Software
Support +
Upgrades
• Proactive IP
Support
NEW
Updated
Updated
• IP Phone
Apps
• Remote Mgd
Services for
IPT
• IP Converged
Services
6
Avaya IP Telephony Portfolio Overview:
Sampling of what is in Release 5
EC500 Enhancements
Dial-plan and DPT EnhancementsCommunication
Location-based AAR
Manager Software
Servers
Co-Res
Integrated
Management Suite
NCR, UUI over SIP
3d party CC for SIP
16CC Support
Private SIP Trunking
SES on
S8300C S8300 / S8400
S8500C /
S8730
MultiVantage
Express®
Embedded
High Reliability
Simplex
Communication Server
Communication Server
Communication Server
NEW
2350, 2320
Tunable
Media Models, NEW
IPSI
NEW
TIMs
Gateways
Timer
Standalone
or Survivable
Servers
New
S8730s
IG 550 Integrated Gateway for
Juniper Routers
Communication
Devices
G650
Gateway
NEW
Agent
Desphone
16CC
© 2008 Avaya Inc. All rights reserved.
Unified Communications - Mobility Solutions
Extension to Cellular, Softphones, Clients SW
• SMB &
Branch
New
Solutions
Software
Support
UUI / NCR,
“N X M”
AC/DC
G860
High-Density
Trunk Gateway
• IP Phone
Apps
And
• N/W
Readiness
Software
• Emprix
Support
Performance
Assurance
Plus
• Software
Upgrade
Support
Offers+
Upgrades
• Proactive IP
Support
Updated
Updated
Updated
• Network
Assessments
• CM Solutions
CNA
G450 Gateway
for Medium offices
Services
96xx Series - H.323 / SIP
• Remote Mgd
Services for
IPT
• IP Converged
Services
7
Server / Gateway
/ Telephone
© 2008 Avaya Inc. All rights reserved.
8
Avaya Communication Manager
Avaya Communication Manager
Media
Servers
Avaya S8500 Media Server
Avaya S8300 Media Server
Avaya S87x0 Media Server
Media
Gateways
LAN/WAN
Connectivity
G650 Media Gateway
© 2008 Avaya Inc. All rights reserved.
9
G700
Optional
S8300
Media
Server
G350
R3
G250
9
Avaya Communication Manager
Avaya Communication Manager
Media
Servers
Avaya S8500 Media Server
Avaya S8300 Media Server
Avaya S87x0 Media Server
Media
Gateways
LAN/WAN
Connectivity
Optional
S8300
Media
Server
G650 Media Gateway
© 2008 Avaya Inc. All rights reserved.
G700
10
R3.1
G350
G250DCP
10
G250-DCP
R3.1
Unique to the G250-DCP:
• 12 Digital (DCP)
• 2 Ethernet LAN (not PoE)
Like the G250:
Like the G250:
• 4 analog trunks
• 2 analog lines, 1 ETR
© 2008 Avaya Inc. All rights reserved.
•
•
•
•
Ethernet WAN
Contact Closure Adjunct
Console
USB
11
G250-DS1
Unique to the G250-DS1:
• 1 T1/E1 / Integrated CSU
• 1 Analog Trunk
• 2 Analog Lines, 1 ETR
Like the G250:
•
•
•
•
•
© 2008 Avaya Inc. All rights reserved.
8 port PoE Switch
Ethernet WAN
Contact Closure Adjunct
Console
USB
12
Avaya Communication Manager – Newer
Servers and Gateways
Avaya Communication Manager
NEW
Media
Servers
Avaya S8500C Media Server
Avaya S8300C Media Server
Avaya S8730 Media Server
Media
Gateways
J-4350, J-6350
R4
NEW
G450 Media Gateway
J-2350
J-2320
Avaya IG550 / Juniper J-Series
© 2008 Avaya Inc. All rights reserved.
13
13
New Juniper Platforms
R4.0
J-4350 &
J-6350
J-2350
J-2320
© 2008 Avaya Inc. All rights reserved.
14
Avaya G450 Media Gateway
Overview
NEW with R5
© 2008 Avaya Inc. All rights reserved.
15
Overview Description
G450 Media Gateway
Next Generation Media Gateway for
– Branch offices of mid- and large enterprises
– Standalone (w/S8300 or S8500 Server)
– Small campuses (w/S8500 Server)
Part of the Avaya H.248 Gateway portfolio (G250, G350, G700, IG550)
Scalable, modular platform
Call Center Support
– Large announcement storage
– Large voice trunk capacity
– Large TTR/Announcement port capacity
Single IP Entity (like G250, G350, unlike G700)
– One external IP address for signaling, media, and management
© 2008 Avaya Inc. All rights reserved.
16
Introducing the G450 Gateway
3U chassis, 19” rack, desktop or wall-mount
Field removable Motherboard, PSU, Fan Tray, DSP resources
Supported in Communication Manager 5.0 and above
Field-removable motherboard
Server slot for S8300
© 2008 Avaya Inc. All rights reserved.
Fan Tray
Eight Media Module Slots
17
G450 Supervisor
Field removable motherboard with optional add-on of DSP
and Memory for future growth in traffic needs or in number
of users
Supervisor interfaces
•
•
•
•
•
•
•
© 2008 Avaya Inc. All rights reserved.
2 Triple Speed Ethernet LAN interface
2 Fast Ethernet WAN interface
Contact closure Adjunct
ETR port
Console and Services ports
2 USB ports (for modem and DOK)
Compact Flash slot
18
G450 Field Replaceable Units
Field-removable motherboard
DSP Resources
DSP Resources
•On daughterboard (plug in to the G450
Main board
•Up to 4 daughterboard on one
•2 flavors: 20 channels and 80 channels
G450 Power Supply
G450 Fan Tray
Up to two PSUs in one G450
© 2008 Avaya Inc. All rights reserved.
19
G450 Chassis, w/ Communication Manager R5
Supervisor Module
S8300 | VMM
VMM
VMM
VMM
VMM | WM
VMM
VMM | WM
VMM | WM
Fan Tray
Media Modules slots: V1-V8
– Voice Media Modules can be installed in any slot
– WAN Modules (MM340/342) can be installed only in V3, V4 and V8
Supervisor Slot: V10
Fan Tray
512 Channel TDM Bus
© 2008 Avaya Inc. All rights reserved.
VMM – Voice Media Module
WM – WAN Module
20
Field Replaceable Units - Motherboard
MB450
© 2008 Avaya Inc. All rights reserved.
21
Field Replaceable Units – DSPs / Memory
VoIP DSPs (MPs)
Memory SIMMs
DSP
Slot 1
DSP
Slot 4
DSP
Slot 2
DSP
Slot 3
© 2008 Avaya Inc. All rights reserved.
Memory SIMMs
22
Field Replaceable Unit – Power Supply
Power Supply Units
– Two units, 400W each
– Load Sharing
– Single unit can support fully populated G450
© 2008 Avaya Inc. All rights reserved.
23
Field Replaceable Units – Fan Tray
Fans
– Fan tray with 6 fans
– Can still be operational if a fan fails
© 2008 Avaya Inc. All rights reserved.
24
G450 Capacities, Compare with G700
Maximum Stations:
Server Dependent
Maximum DCP/Analog Stations:
192 per chassis
Busy Hours Call Completion (BHCC):
10,000 calls (G700 : 5,000)
Touch Tone Recognition (TTR)/Call Classifiers: 64 (G700 : 15)
Max Trunks Supported:
8x T1 or 8x E1*
G450 Gateways per S87x0/S8500 media server: up to 250
G450 Gateways per S8300 media server: up to 50
DSP capability:
up to 240 (all CODECs / encryption) (64/48/24 on G700)
Announcements/MOH:
45 minutes total (20 on G700)
– Playback channels:
63 (G700: 15)
– Record channels:
1
Maximum WAN media modules:
3
SLS capacity:
One Gateway and 240 stations (overall)
© 2008 Avaya Inc. All rights reserved.
25
Dynamic Call Admission Control (DCAC)
With IGAR (Like G250 / G350 have had)
Corporate HQ
Branch Office
Communication
Manager
Data
Servers
G450
WAN
LAN
PSTN
LAN
Media
Gateways
The G450 reports about the bandwidth of its active interface
Communication Manager applies and polices bandwidth via Call Admission Control
When no additional bandwidth left for a new call, Communication Manager may use InterGateway Alternate Routing to establish the call via the PSTN.
© 2008 Avaya Inc. All rights reserved.
26
Using G450 as a WAN router with VPN backup
(Like G250 / G350 have had)
Corporate HQ
Branch Office
Communication
Manager
Data
Servers
G450
WAN
LAN
LAN
PSTN
DSL/Cable
Modem
Media
Gateways
Internet
Firewall
© 2008 Avaya Inc. All rights reserved.
VPN
IPSec
Tunnel
Access
Router
27
Using G450 with an external router with Object Tracking
(RTR) and VPN backup (Like G250 / G350 have had)
Branch Office
Edge Router
Object
Tracking
Corporate HQ
G450
Communication
Manager
Data
Servers
WAN
LAN
LAN
PSTN
DSL/Cable
Modem
Media
Gateways
Internet
Firewall
Access
Router
VPN
IPSec
Tunnel
The Gateway uses Object Tracking via the WAN FE
interface to hosts in the HQ, using a specified static
route.
If Object Tracking fails the static route will be removed
from the routing table and a backup VPN tunnel can
be established.
Tracked Object
© 2008 Avaya Inc. All rights reserved.
28
Standard Local Survivability (SLS)
(Like G250 / G350 have had)
Branch Office
Edge Router
Corporate HQ
G450
Communication
Manager
Data
Servers
SLS
WAN
LAN
PSTN
LAN
Media
Gateways
Internal Gatekeeper inside the G450 provides basic PBX functionality to the
Gateway and its local IP phones.
The SLS is the last resort in the MGC list, when no ICC, ECC or LSP can be found.
© 2008 Avaya Inc. All rights reserved.
29
Summary of Key Points
G450 capacity is determined by the server and by
the traffic pattern
The G450 is not stackable, but multiple gateways
can be deployed in a single location and controlled
by single server
Can use S8500 and Processor Ethernet with G450
Two base offers – G450-MP20 for the small to
mid-size branch and G450-MP80 for the mid- to
large size branch
Feature set of the G350/G250 – decreases the
learning curve for the G450
© 2008 Avaya Inc. All rights reserved.
30
Introducing Avaya one-X™ Deskphone SIP R2.0
SIP on more phones: 9620, 9630/G, 9640/G
Intelligent endpoints for productivity, security
– Mobility, security features, contact list presence
– Microsoft Outlook Calendar integration
Increased customizability
– Changeable display images, screensaver,
interface colors
– Button labels/positions, phone-based speed dials, translations
Enhanced security and application integration
– SRTP for signaling, TLS for media encryption
– 802.1x EAP-MD5, EAP-TLS for authentication
– LLDP, LLDP-MED simplify installation
– VMM /CNA for networking monitoring
– LDAP directory in WML browser
More languages
– Russian, Canadian French, Castilian Spanish,
Dutch, Italian, simplified Chinese,
Japanese and Korean (display only)
© 2008 Avaya Inc. All rights reserved.
31
SIP-Based Features for Enhanced Mobility
SIP Visiting User, Easy Extension to Cellular
SIP Visiting User boosts productivity
– Log in anywhere for the same user experience -line appearances, feature buttons, dial plan
– Phones log out user after extended inactivity
Emergency dialing built in – at no extra cost
– E911 even when logged out
– SIP Visiting User enables local emergency
services vs. home profile
Extension to Cellular feature button for SIP 9600
– Extends call to/from mobile and deskphone
© 2008 Avaya Inc. All rights reserved.
32
End-to-End SIP, Business Continuity Assurance
Trunking Enhancements, Avaya Agent Deskphone 16CC
End-to-end SIP Contact Center solution
– Avaya-authored SIP extension for User-toUser Information (UUI)
– Reduced NW bandwidth and increased QoS
with Network Call Redirection (NCR) over SIP
trunks
– Purpose-built agent phone with no
middleware (softphone) and fewer servers
Enhanced survivability, resiliency,
serviceability
– SIP trunk alternate routing assures uptime
across problematic networks
– Survivable CDR enhancements in SIP
environments
– Flexible, modular hardware platforms for
increased field serviceability
© 2008 Avaya Inc. All rights reserved.
33
Avaya Communication Manager &
SES Co-resident on the S8300C
NEW with R5
© 2008 Avaya Inc. All rights reserved.
34
Before Co-Resident SES Option for S8300C
Communication Manager and SES required
Separate Hardware
IP Phone
SES
CM
Gateway
Hardware Needed
• S8500C: SES
• S8300C: Communication Manager
• Gateway
• Phones
SIP Phone
non-IP Phone
© 2008 Avaya Inc. All rights reserved.
35
With Co-Resident SES Option for S8300C
Communication Manager and SES on Same
S8300C Server
S8300C Must be ICC Configuration (not LSP)
IP Phone
SES
Hardware Needed:
CM
Gateway
S8300C
• S8300C: Communication Manager & SES
• Gateway
• Phones
SIP Phone
Maximum 100 SIP Users
© 2008 Avaya Inc. All rights reserved.
non-IP Phone
36
Enabling SES on S8300C
Always there, but must be enabled
New Option from Maintenance Web Page
© 2008 Avaya Inc. All rights reserved.
37
Once Enabled, Can Access SES
Administration
© 2008 Avaya Inc. All rights reserved.
38
Sample Output: Status Summary
Possible CoResident SES roles:
– Combined Home /
Edge
– Home with
separate SES R5
Edge for multi-site
deployments
© 2008 Avaya Inc. All rights reserved.
39
The Intelligent Enterprise Architecture
The Best of Centralized and Distributed
Architectures
Superior Manageability
Rapid Application Deployment
Enterprise “Ready to Serve”
Applications extended to
the Edge
Manageable for Low TCO
Secure and Scalable
Superior Scalability
Delivering
Transformational Value
Inherently Reliable
Not WAN dependent
© 2008 Avaya Inc. All rights reserved.
40
Avaya Extension to Cellular
What’s New?
© 2008 Avaya Inc. All rights reserved.
41
Overview Description
Extension to Cellular
Extends Communication Manager station features (transfer, conference,
etc.) to cell phones
Provides simultaneous ringing of desk set and cell phone
Provides enterprise identity with office caller ID feature
R5
New functionality in Communication Manager 5.0
– Multiple sets of Feature Name Extensions (multi-site deployments)
– Administrable location for off-PBX endpoints
– Ability to change country code and dial prefix via self administration
(in addition to number itself, as introduced in R4)
– Confirmed answer of off-PBX calls (avoids cellular voicemail)
– Differentiation of offers
(Extension to Cellular, Single Mode, Dual Mode)
© 2008 Avaya Inc. All rights reserved.
42
Communication Manager
Resiliency / Survivability
© 2008 Avaya Inc. All rights reserved.
43
Avaya Communication Manager R3:
S8300 and H.248 Gateway-related
Avaya Communication Manager
Media
Servers
Avaya S8500 Media Server
Avaya S87x0 Media Server
H.248 Media
Gateways
Connection Preserving
Fail-over (to/from LSP/ESS)
Avaya S8300
Media Server
G700
G350
Automatic Return to
Primary Service with
Configurable Rules
© 2008 Avaya Inc. All rights reserved.
44
G250
44
Avaya Communication Manager R3:
ESS Basics
Avaya Communication Manager
Media
Servers
Avaya S8500 Media Server
Avaya S87x0 Media Server
Can be
ESS
Port
Networks
IPSI’s (TN2312BP) “reach-up” for
Service to configurable
list of available servers
© 2008 Avaya Inc. All rights reserved.
G650
MCC
SCC
CMC
Mixed Reliability and
Mixed PNC Supported
45
45
Avaya Communication Manager R3:
IGAR / CAC Basics
Avaya Communication Manager
Media
Servers
Avaya S8500 Media Server
Avaya S8300 Media Server
Avaya S87x0 Media Server
Limited Bandwidth? Use
Call Admission Control &
Inter-Gateway Alternate
Routing (IGAR)
G700
Media
Gateways
G650 Media Gateway
© 2008 Avaya Inc. All rights reserved.
46
Dynamic
CAC,
Backup
links
G350
G250
46
Avaya Communication Manager R3:
TN2602AP High Capacity Media Processor
Avaya Communication Manager
Media
Servers
Avaya S8500 Media Server
Avaya S87x0 Media Server
Port
Networks
G650
© 2008 Avaya Inc. All rights reserved.
MCC1
47
SCC1
47
Avaya Communication Manager R3.1:
TN2602AP Redundancy Option
Avaya Communication Manager
Media
Servers
Avaya S87x0 Media Server
Port
Networks
G650
MCC1
Active / Standby
- OR Shared / Load Balanced
© 2008 Avaya Inc. All rights reserved.
SCC1
Redundant TN2602AP for
“Critical Reliability” IP PNC
48
48
Introducing the S8730 Servers
NEW with R5
© 2008 Avaya Inc. All rights reserved.
49
S8730 Server: Overview
Manufacturer’s latest hardware for the S87XX Series
Avaya Branded Multi-Core Server
Operating System: RHEL4.0
Capacities
– Same as that of S8720 in XL Configuration
– Communication Manager Release 5.0
New Hardware Features:
– Equipped with RAID 1 Controller
• Optional Redundant Hard Disk Drives
– Optional Dual Power Supplies
© 2008 Avaya Inc. All rights reserved.
50
S8730 Server: Hardware Specifications
HDD Default Configuration:
– 1 HDD on each Duplicated Server
– Customer Option: Redundant HDD / RAID 1
Feature
• No further Administration Required
Default Power Supply Configuration:
– Single Power Supply on each Duplicated Server
– Customer Option: Dual Power Supply
• No further Administration Required
© 2008 Avaya Inc. All rights reserved.
51
S8730 Server - Front
S8730 Server - Rear
2 USB
front
Optional
Dual HDD
Maintenance
“Aware”
Optional Dual
Power Supply
Maintenance
“Aware”
Optional DAL-2
2 additional 2-port
100/1000 NICs
© 2008 Avaya Inc. All rights reserved.
2 “onboard”
100/1000
2 USB
back
52
S8730 Server: Software Capacities
Same as S8720 in XL Configuration
No Distinction:
– Standard vs. Extra Large
Memory Configuration
– Always Extra Large
Supported ESS Servers (for S8730 Main)
– S8730, S8720 XL Configuration, S8500B/C
Supported LSP Server (for S8730 Main)
– S8300C, S8500B/C
S8730 as an ESS
– Main Servers S8730, S8720 XL Configuration
© 2008 Avaya Inc. All rights reserved.
53
Resiliency Summary
PSTN
Datacenter #1
Visit
F9!
Avaya S87x0 Media
Server
1st
Level
Stateful Failover
Voice VLAN
2nd
Avaya S87x0 Media
Server
Avaya S87x0 Media
Server
Avaya S87x0 Media
Server
Voice VLAN
2
Voice VLAN
Voice VLAN
IP MR
320
Avaya IP Phones and IP
Agent Softphone
CLAN
Avaya IP Phones
4th Level
Backup
Servers
(ESS)
IPSI
Network# 2
Branch Offices
© 2008 Avaya Inc. All rights reserved.
IP MR
320
Network # 1
Media
Gateway
Avaya IP Phones
IPSI
IPSI
IP MR
320
CLAN
IP MR
320
IP MR
320
6th Level
Survivable
Servers
(ESS/LSP)
Voice VLAN
1
Voice VLAN
5th Level
Pro-Active IP WAN
Traffic Monitor/Redirect
(AAN / CNA)
Avaya
Survivable
Server
CLAN
IP MR
320
Voice VLAN
1
IPSI
IPSI
IPSI
IP MR
320
CLAN
IP MR
320
3nd Level
Multiple Signal
& Bearer
Channels
IPSI
IPSI
Level
Multiple
Control
Interfaces
Datacenter #2
Voice VLAN
2
+
Local PSTN
Access
Also
• Link Bounce Recovery
• Connection preserving
failover and Auto-fallback for
H.248 Gateways
• Dial-backup Links
• Dynamic CAC and IGAR
• Survivable Remote Coverage
54
What’s New?
PSTN
Datacenter #1
Optional Dual Power
Redundant Hard Disk
Avaya S8730 Server
Avaya S8730 Server
1st
Level
Stateful Failover
Voice VLAN
Voice VLAN
IP MR
320
CLAN
Media
Gateway
Voice VLAN
2
+
Network# 2
4th Level
Backup
Servers
(ESS)
IPSI
Network # 1
Local PSTN
Access
DPT
Avaya IP Phones
Survivable CDR
For LSP
Avaya IP Phones and IP
Agent Softphone
Branch Offices
© 2008 Avaya Inc. All rights reserved.
IP MR
320
IP MR
320
CLAN
Voice VLAN
1
Voice VLAN
Avaya IP Phones
IPSI
IPSI
IPSI
IP MR
320
IP MR
320
CLAN
6th Level
Survivable
Servers
(ESS/LSP)
Avaya
Survivable
Server
Avaya S87x0 Media
Server
Configurable
IPSI Timing
(WAN Resilience)
IPSI
IP MR
320
Voice VLAN
1
Location based AAR
& Auto-Retry
Survivable CDR
For ESS
(or “Main”)
IPSI
IP MR
320
CLAN
IP MR
320
3nd Level
Multiple Signal
& Bearer
Channels
IPSI
IPSI
Level
Multiple
Control
Interfaces
Avaya S87x0 Media
Server
Voice VLAN
2
Voice VLAN
2nd
Datacenter #2
G450 Inherits
G250/G350 Features
“Plus” Redundant LAN Connections
55
What’s New?
Datacenter #1
Dual Power
Dual HDD
Avaya S8730 Server
Avaya S8730 Server
SIP
Carrier
Services
Datacenter #2
Avaya S87x0 Server
Avaya S87x0 Server
1st
Level
Stateful Failover
Voice VLAN
2
Voice VLAN
2nd
IP MR
320
CLAN
IP MR
320
Voice VLAN
2
+
Network# 2
IPSI
IPSI
IPSI
Voice VLAN
1
Media
Gateway
Local PSTN
Access
DPT
Avaya IP Phones
Avaya IP Phones
Voice VLAN
IP MR
320
Network # 1
CLAN
Public SIP
Trunks
w/o
SES
IP MR
320
6th Level
Survivable
Servers
(ESS/LSP)
Avaya
Survivable
Server
IP MR
320
Voice VLAN
5th Level
Pro-Active IP WAN
Traffic Monitor/Redirect
(AAN / CNA)
Survivable CDR
For ESS
Improved
Look-Ahead
Routing for
SIP Trunks
CLAN
IP MR
320
Voice VLAN
1
Voice VLAN
IPSI
IPSI
IPSI
IP MR
320
CLAN
IP MR
320
3nd Level
Multiple Signal
& Bearer
Channels
IPSI
IPSI
Level
Multiple
Control
Interfaces
NCR &
UUI Over
SIP Trunks
4th Level
Backup
Servers
(ESS)
Survivable CDR
For LSP
Avaya IP Phones and IP
Agent Softphone
Branch Offices
© 2008 Avaya Inc. All rights reserved.
56
Enhanced Alternate Routing for SIP Trunks
Implemented Using Look Ahead Routing
(LAR)
R5
LAR is a feature developed for ISDN Trunking to allow calls to “failover”
quickly when network connection problems exist
LAR allows Avaya Communication Manager to continue to route a call if
an earlier attempt over a trunk fails due to network congestion or
network resource problems
LAR has been extended to support SIP Trunking
Both types of LAR actions apply to SIP Trunking:
– Next Preference: immediately go to the next appropriate route
preference
– Rehunt-Current-Next: try once again within the current preference
before going to the next appropriate route preference
© 2008 Avaya Inc. All rights reserved.
57
SIP Private Trunking
SS7
SIP Service
Provider
PSTN & Mobile
Networks
R4
PSTN Trunks
SIP PSTN Trunk
Avaya CM
Avaya CM
SIP Trunk
SIP
SES
SES
R5
SIP
Avaya CM
w CoRes SES
DCP,
H323
SIP
Trunk
SIP
SIP
DCP,
H323
SIP
IP/SIP
Softphone
DCP,
H323
© 2008 Avaya Inc. All rights reserved.
SIP
58
Private SIP Trunking
Servers Supported: S8710, S8720, S8730, S8500B,
S8500C, S8300B, S8300C
Private SIP Trunks do NOT Require Separate SES
– CoRes SES in S8300C does use SES Administration
– TCP and TLS Supported
Features Supported
– Name and Number Display
R5
– Connected Name and Number
– Priority, Inside, Outside Ring Patterns
– Automatic Callback
– Calling Party Block, Unblock
– Call Forward, Call Pickup, SAC and Coverage
Reason Code Displays
© 2008 Avaya Inc. All rights reserved.
59
G860 High Density Trunk Gateway
© 2008 Avaya Inc. All rights reserved.
60
One Slide to Say It All
Up to 6000 protected channels in a small
footprint (5U) chassis
– High Density Interfaces – DS3, OC3,
STM-1
Lower Cost of Ownership
– Reduction in Carrier Access Charges
– Lower costs associated with acquiring and maintaining data center
floor space
– Operational and maintenance cost savings by reducing hardware
footprint (less power, UPS, cooling needs)
SIP Connectivity to Avaya Communication Manager
Carrier Grade Reliability
Works in Conjunction with G650s
Ideal for Large IP-based Contact Centers and Campuses
Installed and Supported by Avaya Global Services
© 2008 Avaya Inc. All rights reserved.
61
Avaya Communication Manager
Integration with G860 High Density Trunk Gateway
IXC/
PSTN
DS3
SIP
DCP, Analog Phone
HDTG
Media (RTP)
SIP Enablement Services
H.323 Phone
© 2008 Avaya Inc. All rights reserved.
SIP Phone
62
Software Support Plus Upgrades
Highest Value Option for Ongoing Support
Upgrade
Subscription
Hardware
Maintenance
Options
Saves customers 25-35%
in upgrade costs alone
24x7 Support of
Applications for
Major Troubles
Holistic support, access to updates,
local in-language support
from 6,000 experts
Proactive support via EXPERT Systems;
Spectrum of options for coverage
Software Support
Plus Upgrades
Comprehensive
Technical Tools
and Guides
Newly improved search engine,
improved technical guide resources
New Web-based
tools
Access to Service
Packs
Ticketing, online ticket status,
access to diagnostic tools
used by Avaya engineers
Bi-monthly Service Packs, highly tested, easy to track
and implement, higher quality and security
© 2008 Avaya Inc. All rights reserved.
63
Software Support Plus Upgrades:
Special Introductory Offer
Lower upgrade prices for Communication Manager and Call Center
– Upgrade 4.0 to 5.0 -- 50% off the list price for single release upgrades
– Upgrades from 3.0 or prior to 5.0 -- 25% off the list price for multi-release
upgrades on Communication Manager and 14% off the multi-release
upgrade price for Call Center
– Available now, until Sept 30, 2008
Customers on Software Support with Upgrades receive
– All the benefits of Software Support
– Service packs
– Major/minor releases as they become available
To be eligible, customers must:
– Upgrade to Communication Manager or CM+CC Release 5.0
– Purchase SS+U with the upgrade order
© 2008 Avaya Inc. All rights reserved.
64
Evolving the Foundation
Summary
Delivering end-to-end, embedded SIP to evolve our foundational
platform
Leveraging SIP standards to deliver
rich functionality to intelligent end points
Leading standards development
for contact centers
Improving resiliency, flexibility,
security of hardware of gateway
and server portfolio
© 2008 Avaya Inc. All rights reserved.
65
© 2007 Avaya Inc. All rights reserved.
66
Backups
© 2008 Avaya Inc. All rights reserved.
67
Example 3.x Demo Room Configuration – Survivable
Messaging Coverage for LSP/ESS
For ESS
R3.1
For LSP
R3.0.1
Detailed Application Notes are available on avaya.com
© 2008 Avaya Inc. All rights reserved.
68
Survivable Messaging Coverage for LSP/ESS – Also Enabled
Dialing Transparency from Survivable Branch “Out”
Site C
ESS
Active
X
R3.1
X
Site B
LSP
Active
R3.0.1
Detailed Application Notes are available on avaya.com
© 2008 Avaya Inc. All rights reserved.
69
With Communication Manager Release 4 DPT Feature….
Bi-directional Dialing Transparency with ESS/LSP Fragment
Site A
Primary
Active
Site C
ESS
Active
X
R4.0
R4.0
X
Site B
LSP
Active
R4.0
Application Notes on IGAR and DPT are Available on avaya.com
© 2008 Avaya Inc. All rights reserved.
70
R5
Per-Location AAR Analysis
and Digit Conversion
&
Retry ARS / AAR Analysis If AllLocation Entry Inaccessible
© 2008 Avaya Inc. All rights reserved.
71
Why Per
Location AAR?
Seattle
San
Fran
Tokyo
Buffalo
Baltimore
Assume one server with gateways in many locations
– Many / most locations have local trunks
– Customer choice:
• Tail-End Hop-Off (TEHO): Route outgoing call as far as possible
through WAN before routing over a trunk
• “Branch Independence”: Route outgoing call over trunk in local branch
gateway whenever possible
Many customers want Branch Independence, not TEHO
– Communication Manager supports Branch Independence best using perlocation ARS
– Some customers want Branch Independence for private-network (AAR /
UDP) calls, not just public-network (ARS) calls
– “Ways to do it” before R5 using UDP / AAR conversion to ARS so have
location-specific tables, but….
Communication Manager R5 has Per-Location AAR and Digit
Conversion Tables (similar to per-location ARS)
© 2008 Avaya Inc. All rights reserved.
72
Retry ARS / AAR Analysis If All-Location
Entry Inaccessible
R5
Problem
– Assume multi-site customer with distributed trunks takes advantage of
“Tail-end Hop Off” (TEHO)
– Sunny day: calls ride private IP network, then “hop off” a gateway closest
to the called party (save toll charges)
– What if gateway(s) go into survivable mode?
• “All-locations” trunks may be on an inaccessible gateway, BUT
• Per-location entry will not be selected if all-location entry is better match (e.g.,
more digits match)
Solution
– Communication Manager R5 can retry AAR / ARS analysis if the “all
locations” entry is inaccessible
– If all trunk groups unavailable due to LAN / WAN outage…
• ARS/AAR processing is restarted, but ignoring the all-locations table
• If local trunk group has members available, call succeeds
– LAN / WAN outage means PN / GW out of service
– Feature not triggered if all members active / busied out
© 2008 Avaya Inc. All rights reserved.
73
Dial-Plan Transparency
Enhancement
R5
Problem Summary
– Dial Plan Transparency “kicks in” when Communication Manager
realizes the called telephone is out of service
– An IP endpoint can appear to be in service for “awhile”, even after it
has registered elsewhere due to network outage
– Time To Service feature tended to exacerbate this problem in
Release 4
Solution Summary
– When DPT is enabled, new per-call query for IP endpoints
– If query fails, call fails, but future calls will invoke DPT until a
subsequent query succeeds (i.e., telephone is “back”) or telephone
goes out of service (i.e., “normal” DPT can handle)
– Time to realize phone out of service also reduced
© 2008 Avaya Inc. All rights reserved.
74
Survivable CDR
© 2008 Avaya Inc. All rights reserved.
75
What is Survivable CDR?
R5
R4.0
R5
Allows CDR records for an active “main”, LSP, or ESS
server to be written to the server’s local hard drive.
Utilizes encrypted link (SFTP) between server and CDR adjunct.
Can preserve CDR records even when the switch fragments.
Each “main”, LSP, and ESS servers using Survivable CDR can
store up to 20 CDR data files at one time with approximately
140K call records per file. Each CDR data file can be up to 20
megs in length.
Available on any “main”, LSP or ESS that is running
Communication Manager 5.0 or later. Survivable CDR was first
introduced on LSP platforms beginning in Communication
Manager 4.0.
Survivable CDR adjunct must periodically log on to each server
administered to use Survivable CDR and collect its CDR records
– Allows collection of CDR records during periods of low network
usage or lower cost periods.
– IP link between Server and CDR adjunct is only required for short
period of time, not the 24/7 period that legacy CDR requires
© 2008 Avaya Inc. All rights reserved.
76
Survivable CDR
© 2008 Avaya Inc. All rights reserved.
77
Survivable CDR
© 2008 Avaya Inc. All rights reserved.
78
Management &
Security
Enhancements
© 2008 Avaya Inc. All rights reserved.
79
Security
Centralized Authentication of Administrators
All administrators authenticate with customer’s AAA
Server when requesting access into a VoIP server
•
Leverages role based administration (i.e.
“Authorization”)
–
Ties authentication into data infrastructure that
majority of data devices use today
–
Examples include RADIUS / Active Directory
–
Local authentication will still be allowed
Allow customer to use their own PKI certificate for
network architecture authentication
–
Customer can prove to auditors s/he is in total
control of network security
–
AAA admin, SIP TLS links
© 2008 Avaya Inc. All rights reserved.
Authentication Admin
Server
R4
80
Security - Secure Management
Role-based Authentication
– Each administrator assigned to a role
– Access is only to necessary admin screens
– Roles include
R4
• Audit, security, applications, backup, network maintenance, etc.
Enhanced Communication Manager Logging
– Single log file with events sent to external syslog server
– More detail covering admin changes (moves, adds, changes)
• Record who, what, when
• Helps adherence to HIPAA, GLBA, SOX regulations
– Send security events to an external syslog server
•
•
•
•
•
Successful and failed admin login
Logout
Successful and failed endpoint authentication
DoS attacks
SAT changes
© 2008 Avaya Inc. All rights reserved.
Syslog
Server
Admin
81
R4
Can control web access
In a granular fashion
via user-defined “masks”
(check or uncheck access box)
Access To SAT commands
can also be controlled via
“change user-profile”
© 2008 Avaya Inc. All rights reserved.
82
R4
Define Syslog server
Parameters, where, what
© 2008 Avaya Inc. All rights reserved.
83
Co-resident SES also has “Web Access Mask”
SES permissions
added to Web Access
Mask maintenance
web page
Permissions control
access to areas of
SES administration
– RW – full access
– RO – read only access
– NO – no access
R5
© 2008 Avaya Inc. All rights reserved.
84
Security - SRTP
Communication Manager 4.0 supports SRTP media encryption for SIP and
H.323 when used with:
– TN2602AP IP Media Resource for G650
– Branch gateway media processors
– 9600-Series SIP phones with encrypted TLS signaling
– 9600-Series H.323 IP phones with H.235.5 encrypted signaling
Shuffling between SIP and H.323 SRTP supported
– Reduces gateway resources required for SIP-to-H.323 calls
SRTP optionally adds packet authentication
– Authentication tag at end of SRTP packet ensures payload integrity
Application Notes are available
© 2008 Avaya Inc. All rights reserved.
85
Avaya IP Telephony Portfolio Overview:
Related Sessions / Demos
Communication Manager Software
Standalone
or Survivable
Servers
Servers
F1
S8500C /
S8300 / S8400
MultiVantage
Express®
Embedded
Simplex
Communication Server
Communication Server
S8730
High Reliability
Communication Server
Services
• Network
Assessments
• SMB &
Branch
New
Solutions
Near
C40
Software
Support
• CM Solutions
Integrated
Management Suite
Media
Gateways
C18
F1
F1
C19
And
• N/W
Readiness
CNA
IG 550 Integrated Gateway for
Juniper Routers
G450 Gateway
for Medium offices
Communication
Devices
G650
Gateway
© 2008 Avaya Inc. All rights reserved.
G860
High-Density
Trunk Gateway
F8,
C31
C41
16CC
Software
• Emprix
Support
Performance
Assurance
Plus
• Software
Upgrade
Support
Offers+
Upgrades
• Proactive IP
Support
• Remote Mgd
Services for
IPT
F2
C40
• IP Phone
Apps
Unified Communications - Mobility Solutions
Extension to Cellular, Softphones, Clients SW
F6,
C15
96xx Series - H.323 / SIP
• IP Converged
Services
86
The Perfect Match
• #1 in SSL VPN
• #2 in high end routing
• #2 in Firewall/VPN Appliances
• 8 of the top 15 Fortune 500
Companies are Juniper Customers
• 9 of the top 20 Global 100
Companies are Juniper Customers
• #1 IP Telephony
• #2 Enterprise Telephony
• #1 Voice Mail, UC & UM
• #1 Call Centers
• #1 PBX Maintenance Services
• Standards based solution
Highly Resilient and Secure Converged Network that
Provides the Best Communication Solutions for
Businesses
© 2008 Avaya Inc. All rights reserved.
87
Intelligent Branch Communications
Simplicity, Security, Choice
Avaya IG550 Media Gateway
– Software/hardware embedded in new J-Series routers
– Targeted at branches up to 100 users
– Extending central Communication Manager features
One-box telephony/routing/security for branches
– High sustained network performance with applications
– Integrated security for voice and data “at the edge”
– Easy to deploy and manage, competitive TCO
– Multi-level business continuity options
– Complementary choice with other Avaya/Juniper products
PSTN
IP WAN
© 2008 Avaya Inc. All rights reserved.
One channel, one team – best-in-class solution
– Full solution sold through Avaya & BusinessPartners
– Avaya Global Services; Juniper sales/channel support
– All new J-Series customers are “Avaya voice ready”
88
Introducing Juniper J-Series
• High Application Performance
J4350
• Minimal performance impact when services
enabled (ACL, Firewall, NAT, IPSec, etc.)
• Voice does not impact routing/security performance
• Modular JUNOS “multi-plane” architecture
• Advanced Routing with Security Features
J6350
Leverages SSG-500 hardware
J6350 has dual power and is faster
• Comprehensive routing: MPLS, IPv6, CLNS, DLSW
• Broad range of WAN and LAN expansion modules
• Firewall, VPN included no-charge; 4 GigE standard
• Easily add additional SSG for full “UTM” security
• Best Price/Performance
• 30% lower price than similar
products, no port licensing
• 2X to 3X faster with services
• Avaya Voice Ready
• IG550 Media Gateway
• Comprehensive QoS
Source: Daymark Consulting, Juniper
© 2008 Avaya Inc. All rights reserved.
89
Avaya IG550 Integrated Media Gateway
with Communication Manager Release 4
R4.0
Telephony Gateway Module (TGM)
– Targets 2 to 100 users
– Local survivability, PSTN connectivity
Rich feature set
– Access to central Communication Manager
and other communications applications
– Complementary with other Avaya gateways
– Security: full media encryption
– Call Center agents supported
– 6-party meet-me conferencing
– Local music-on-hold & voice announcements
Telephony Interface Modules (TIM)
– Analog, T1/E1, PRI and BRI options
Simplified Management
– Joint Installation Tool, HP OpenView support
– Centralized Avaya Integrated Management
Any slot
H.248
Gateway
TGM
Trunk/Line
Card
Trunk/Line
Card
TIMs
H.248 Telephony Gateway Module
2 analog trunks and 2 analog stations
Modular DSP, memory expansion
Choice of
Telephony
Interface
Modules
Analog: 4 trunks, 4 stations
T1/E1 or PRI trunks
4 BRI trunks
© 2008 Avaya Inc. All rights reserved.
90
J-series Routers
R4.0
J-4350 &
J-6350
J-2350
J-2320
© 2008 Avaya Inc. All rights reserved.
91
Customer Network with IG550 in
branches
© 2008 Avaya Inc. All rights reserved.
92
Avaya IG550 Survivability Options
Part of Avaya’s Multi-Level Approach to High Availability
WAN Survivability
– Modem dial-out backup when WAN link lost
– Built-in Converged Network Analyzer agent
provides real-time WAN monitoring
– Multi-path WAN re-routing (with CNA server)
CNA
WAN
Enterprise Survivable Server (ESS)
– IG550 failover to alternative Communication
Manager if primary becomes inaccessible
– Full Communication Manager features
WAN
Standard Local Survivability (SLS)
– Basic calling features included in IG550
at no additional cost
– Incoming/outgoing/branch calls, hold, transfer
– Supporting IP & analog phones, local trunks
© 2008 Avaya Inc. All rights reserved.
PSTN
93
J-2320
With
TGM-550
TIM-508
J-2350
With
TGM-550
TIM-508
TIM-516
TIM-518
J-6350
With
TGM-550
TIM-510
TM-514
TIM-516
TIM-521
© 2008 Avaya Inc. All rights reserved.
94
Summary of IG550 R5 New Features
Two new routers (lower entry level price points)
– J2320 and J2350
Three new analog Telephony Interface Modules (TIMs)
– TIM 508, TIM 518, TIM 516
Two new Telephony Gateway Module offers with DSPs
matching smaller branches
– TGM-550 with 10 channel and 20 channel DSPs
– Can upgrade DSP capacity as branch grows
Broader Geographic Availability
© 2008 Avaya Inc. All rights reserved.
95
TIM-508 Analog Line Module
8 Foreign eXchange Subscriber (FXS) line
interfaces
Direct Inward Dialing (DID) trunking
Caller ID Generation
Message Waiting Indicator (MWI)
Supports Off-Premise Stations (OPS)
© 2008 Avaya Inc. All rights reserved.
96
TIM-516 Analog Trunk/Line Module
16 FXS line interfaces
Supports MWI
© 2008 Avaya Inc. All rights reserved.
97
TIM-518 Analog Trunk/Line Module
8 FXS line interfaces (ports 1-8)
8 FXO trunk interfaces (ports 9-16)
– Supports ground start and loop start
CAMA, CID (type 1), Japan DIOD, MWI
Supports Off-Premise Stations (OPS)
Supports DID
© 2008 Avaya Inc. All rights reserved.
98
TGM-550 VoIP DSP Boards
Field Replaceable Units (FRUs)
– MP10 (DAR 3)
– MP20 (DAR 2 or MSC7119)
– MP80 (MSC7116 or
MSC7113)
Always remove the Phillips Screw
DAR3 – clearly marked for MP10
© 2008 Avaya Inc. All rights reserved.
99
Introducing the uPIMs
8 Port
10/100/1000
Copper uPIM
16 Port
10/100/1000
Copper uPIM
– Auto negotiation
– Auto negotiation
– tri-rate
10/100/1000
Mbps with
Half/Full-Duplex
modes
– tri-rate
10/100/1000
Mbps with
Half/Full-Duplex
modes
© 2008 Avaya Inc. All rights reserved.
1 Port
100/1000
Optical uPIM
– 100/1000 FullDuplex mode
6 Port 1000
Optical uPIM
– 1000 FullDuplex mode
100
One Slide to Say It All
Up to 6000 protected channels in a small
footprint (5U) chassis
– High Density Interfaces – DS3, OC3,
STM-1
Lower Cost of Ownership
– Reduction in Carrier Access Charges
– Lower costs associated with acquiring and maintaining data center
floor space
– Operational and maintenance cost savings by reducing hardware
footprint (less power, UPS, cooling needs)
SIP Connectivity to Avaya Communication Manager
Carrier Grade Reliability
Works in Conjunction with G650s
Ideal for Large IP-based Contact Centers and Campuses
Installed and Supported by Avaya Global Services
© 2008 Avaya Inc. All rights reserved.
101
Avaya Communication Manager
Integration with G860 High Density Trunk Gateway
HDTG Communicates via SIP directly to CLANs
– SES not required for HDTG
• SES might be within same enterprise configuration for other
reasons (e.g., SIP Phones)
Communication Manager does not directly control the HDTG
Communication Manager provides all the media services support for
– Announcements
– Music on Hold
– Conference/Service Observing
– Every HDTG trunk requires a Communication Manager SIP Trunk
© 2008 Avaya Inc. All rights reserved.
102
Avaya Communication Manager
Integration with G860 High Density Trunk Gateway
IXC/
PSTN
DS3
SIP
DCP, Analog Phone
HDTG
Media (RTP)
SIP Enablement Services
H.323 Phone
© 2008 Avaya Inc. All rights reserved.
SIP Phone
103
G860 Progression
R4
G860 R1 with Communication Manager Release 4.0
– 3+1 DS3s per G860 (1xDS3 modules)
– N+1 redundancy (dual power supplies, system controllers, etc)
– One to One G860 - Communication Manager relationship
– DC power option only
G860 R2 with Communication Manager Release 5.0
– 6,000 active channels per G860 (3xDS3, OC3, STM-1 modules)
– “N x M” G860s per Communication Manager
– SRTP
R5
– UUI over SIP and LAN side Network Call Redirection
• Based on draft-johnston-sipping-cc-uui
– AC power option
– NFAS support
© 2008 Avaya Inc. All rights reserved.
104
Each TP-6310
(3DS3 DSP
module) is
controlled by its
corresponding
CM Server
Solution View
Business Center A
Dual provider
redundancy
strategy
IP
CM - A
PSTN
G860 - A
See Figure 1A for
additional details
CM - B
IP
G860 - B
© 2008 Avaya Inc. All rights reserved.
Business Center B
105
Avaya S8400 Media Server
S8400
Co-resident
voicemail
blade
or
+
G650
Prologix
Distributed IP phones and Gateways
© 2008 Avaya Inc. All rights reserved.
Linux server blade supporting latest
Communication Manager
– Integrated or external voicemail options
– Can add all standard mobility, contact
center and collaboration applications
“Gentle” evolution to IP for current Prologix
customers and S8100/IP600
– Easy two board swap upgrade
– Protect CMC/G600 gateway investments
– Configuration, boards, phones retained
– Incrementally add IP endpoints
Compact solution for new customers
– Lower-cost traditional/hybrid choice
Expandable up to 5 G650s in a stack
Small network distribution
– Control up to 5 gateways (G250, G350,
G700) with local gateway survivability
Scalable up to 900 lines + 400 trunks
– 1300 total lines/trunks vs. 900 for
Prologix
106
Avaya Communication Manager
Release 4 Enhancements
© 2008 Avaya Inc. All rights reserved.
107
Solution Value Proposition
Avaya Communication Manager, Release 4.0
For the large enterprise or contact center customer considering flattening,
consolidating their networks and who require:
A consistent means of dialing throughout the enterprise when in survivable mode.
A solution for dial plan collisions when consolidating multiple telephony solutions.
Sufficient media services and trunk capacity to support contact center consolidation.
Telephony features common to the European user.
Compliance with corporate IT security policies.
The Avaya Communication Manager, Release 4.0 solution:
Offers a familiar and consistent user experience upon transition from an active to a
standby Communication Manager server.
Resolves media resource and dial plan configuration challenges for enterprise / contact
center consolidations:
– Featuring a dial plan that permits a user “DID” number to equal a CM extension
number, eliminating dial plan collisions.
– Offers increased media services capacities essential to contact center consolidation
Offers telephony features desired by the European user and required to better compete in
the European marketplace.
Allows conformance with customer’s security standards and permits Avaya to deploy
security fixes quickly with minimal customer disruption.
© 2008 Avaya Inc. All rights reserved.
108
Scalability – Many Maximums Increased
Trunks, Media Resources, Attendant Consoles
12000
1200
10000
1000
8000
800
6000
600
4000
400
200
2000
0
0
Trunks
Tone Detect
Announce
CM3.1
8000
1200
256
CM4.0
12000
8000
1024
© 2008 Avaya Inc. All rights reserved.
VAL Boards
Ann. Files per
VAL
Attd consoles
CM3.1
10
256
28
CM4.0
128
1024
414
109
There is a new
Memory configuration
If need “Extra Large” Capacities on
S8720 Media Servers,
New DAL2 Duplication Card,
And ESS Must be S8500 or S8720 XL
© 2008 Avaya Inc. All rights reserved.
110
Example Release 4 Increased Capacities
DESCRIPTION
Trunks
Tone Detectors
System Announcements
TN2501 VAL Boards
Attendant Groups
IP Ports Max
Logged-in Agents
Logged-in Agents per Skill
STANDARD
8,000
1200
3,000
10
28
12,000
5,200
3,000
EXTRA LARGE
Logged-in Agents Skill Pairs
60,000
100,000
VDN Variable
5
9
© 2008 Avaya Inc. All rights reserved.
12,000
8,000
9,000
128
414
24,000
7,000
7,000
111
Scalability
Dial Plan Expansion
R4.0
Flattened, Consolidated or Extended communications
networks may require some changes to existing 7-digit
extensions to avoid duplication (dial plan collision).
Avoid dial plan collisions by permitting a user extension to
be the same as their public-network number.
Examples:
– In the US, this means allowing 11-digit extensions (1
prefix plus 10 digits).
– In a multinational environment, including country codes
an extension may be 13 digits.
© 2008 Avaya Inc. All rights reserved.
112
Scalability
Dial Plan Expansion
R4.0
Short / Long Number Dialing
– Users may dial short numbers within a location or group of
locations. Short numbers also “work” after button push of feature
access code that requires an extension.
– Beginning with 4.0, it will also be possible to display the short
number rather than the full extension on telephone displays.
32000
a= John Smith 31000
Extension 19089531000
Calls Extension 19089532000 ……
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113
Scalability
Dial Plan Expansion
R4.0
Short / Long Number Dialing
– Users may dial short numbers within a location or group of
locations.
– Prior to 4.0, the multi-location dial plan feature would display the
“long number” / full extension on telephone displays.
32000
a= John Smith 1908-953-3100
Extension 19089531000
Calls Extension 19089532000 ……
© 2008 Avaya Inc. All rights reserved.
114
Communication Manager R5 Enhancement:
Variable Short Extension Lengths Per Location
All branches may not use same extension length
– Small branches may use 3 digits, large may use 5 digits
– Difficult to partition extensions based on leading digit(s)
– Common problem outside North America
To solve, Communication Manager R5 Expands
the Dial Plan Analysis table with per-location tables
with “udp”
– “change dialplan analysis location N”
R5
– New “udp” call type introduced in R4.0
– When short number matches “udp” entry, UDP table
converts it to long number using MLDP algorithm
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115
General Telephony Features (Globalization)
Communication Manager 4.0
Limit number of concurrent
calls
Attendant call offer to busy
station
Mask CLI/station name
and number for calls
Enhanced coverage and ring
back for logged off IP/PSA
terminals
Team Button
Activation of Station
Lock by Time Of Day
Enhanced Call
Forwarding
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116
Other Release 4 Enhancements include…
G.722 Shuffling over H.323 IP Trunks
– Allows 9600-Series IP Telephones registered to different
Communication Manager systems to use G.722 end-end “ip-direct”
– Feature is also covered in SRTP Application Notes
Call-Type Digit Conversion
– Allows new Communication Manager digit manipulation capabilities
that can aid in calls made using call log entries or from directories
– Digit matching like ARS, use of feature can be recorded in CDR
Enhancements to gatekeeper functionality for video, including
Call Admission Control, Priority Bandwidth Management, and
Route Pattern multi-media bearer capability attribute
Enhanced support for complex private numbering plans (R4
private number flexibility similar to pre-R4 public numbering
flexibility)
© 2008 Avaya Inc. All rights reserved.
117
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