Incentives and
Performance Measures –
Where is the ZIP Line?
Our Journey starts here
Tammy
Pearson
Daisie
Blue
Angela
IngramJones
Ralph
Leggett
Federal Child Support
Performance-Based
Incentives and Penalties
Angela Ingram-Jones
Lead Program Management Analyst
Office of Child Support Enforcement
Background—Child Support Performance
Incentive Act (CSPIA)
– Established under regulatory authority to reward States
for performance (CSPIA, 1998)
– Incentive payments are linked to performance in five
areas:
•
•
•
•
•
Establishment of Paternities
Establishment of Support Orders
Collection of Current Support
Collection of Arrears (weighted at 75%)
Cost Effectiveness (weighted at 75%)
COLLECTION BASE FORMULA
2 times (Current Assistance + Former Assistance + Medicaid
Assistance) + Never Assistance Collections + Fees Retained by Other
States
Background—Child Support Performance
Incentive Act (CSPIA)
– States are paid from a capped incentive
pool. The pool has increased from $422
million in FY 2000 to $504 in FY 2010
– Penalties are associated with failure to
meet or improve three of the measures:
• PEP
• Establishment of Support Orders
• Collection of Current Support
CSPIA Accomplishments
•
•
•
•
Improved overall record of performance
Improved data reliability
Increased collections
Altered the way we do business—ability to tie
individual work to an outcome
• Increased program reputation
Performance Trends
Incentive System Performance Over Time
97%
98%
95%
80%
72%
62%
62%
59%
62%
54%
$4.88
$4.23
Paternity
Paternity
Establishment
Establishment
Percentage (IV-D PEP) Percentage (Statewide
PEP)
Support Order
Establishment
Current Collections
Arrears Collections
Cost Effectiveness
Ratio
2000
2010
IV-D PEP
Note: Preliminary 2011 Data—subject to change
Current Support Collections
Note: Preliminary 2011 Data—subject to change
Cases with Support Orders
Note: Preliminary 2011 Data—subject to change
Collections on Arrears
Note: Preliminary 2011 Data—subject to change
Cost Effectiveness Trends
Note: Preliminary 2011 Data—subject to change
Best Practices for Performance
Improvement
– Involve staff at all levels
– Caseload Management / Case Stratification (using
data to select the right tools for the right case at
the right time)
– Review and modification and setting appropriate
orders
– Early intervention to prevent arrears
CONTACT INFORMATION
Angela Ingram-Jones
Lead Program Management Analyst
Office of Child Support Enforcement
Angela.ingramjones@acf.hhs.gov
202-401-5735
State Child Support
Performance-Based
Incentives
Ralph Leggett
Administrative Officer
NC Child Support Services
Components of Federal Reporting
Types of Data
IVD Collections (Estimated and
Actual)
Expenditures (Estimated and
Actual)
34A
396A
OCSE 157
Quarterly
Quarterly
% Paternity Establishment
Annually
% Cases Under Order
Annually
% Current Collections
Annually
% Cases Paying Arrears
Annually
Sources for Reporting
Types of Data
IVD Collections
Expenditures
XPTR
Data Warehouse
XPTR Reports
Calculation of State and County Expenditure Rpts
for FFY
% Paternity Establishment
OCSE 157 FFY
% Cases Under Order
OCSE 157 FFY
% Current Collections
OCSE 157 FFY
% Cases Paying Arrears
OCSE 157 FFY
OCSE-157 Lines Reviewed
•
•
•
•
•
•
•
•
Line 1: Cases Open
Line 2: Cases Open Under Order
Line 5: Children Born Out of Wedlock
Line 6: Children BOW- Paternity Est.
Line 24: Current Support Due
Line 25: Current Support Distributed
Line 28: Cases with Arrears Due
Line 29: Cases with Arrears Payment
HOLD ON!
Somethin’ ain’t workin’?
And how does this affect us?
Incentive Cycle
Federal Fiscal Year Oct-Sept
Estimated
and Actual
Awards
Settlement
Performance
Audit
Calculation of Incentives
Example State A
Measure
Performance
Level
Applicable
Percent
Weight
Collection Base
Paternity Establishment
93%
100%
1.00
$50,000,000
Order Establishment
74%
88%
1.00
$44,000,000
Current Collections
59%
69%
1.00
$34,500,000
Arrearage Collections
60%
70%
0.75
$26,250,000
Cost-Effectiveness
$4.40
80%
0.75
$30,000,000
State A’s Maximum Incentive Base
Amount
$184,750,000
If the Paternity Establishment or Support Order Performance Level Is:
At Least:
But Less
Than:
80%
The Applicable
Percentage Is:
At Least:
But Less
Than:
The Applicable
Percentage Is:
100%
64%
65%
74%
79%
80%
98%
63%
64%
73%
78%
79%
96%
62%
63%
72%
77%
78%
94%
61%
62%
71%
76%
77%
92%
60%
61%
70%
75%
76%
90%
59%
60%
69%
74%
75%
88%
58%
59%
68%
73%
74%
86%
57%
58%
67%
72%
73%
84%
56%
57%
66%
71%
72%
82%
55%
56%
65%
70%
71%
80%
54%
55%
64%
69%
70%
79%
53%
54%
63%
68%
69%
78%
52%
53%
62%
67%
68%
77%
51%
52%
61%
66%
67%
76%
50%
51%
60%
65%
66%
75%
0%
50%
0%
Settlement of Incentives
A type of reconciliation
Settlement
Over / Under Payment
State
Share of Incentive Payment Pool
Amount advanced
A
$267,199,216
$200,000,000
$67,199,216
B
$121,487,059
$130,000,000
-$8,512,941
C
$50,000,000
$50,000,000
$0
After the end of each fiscal year and completion of all data audits:
OCSE calculates each State's annual incentive payment, using the actual collection and expenditure data and
the performance data submitted by all States by October 30th (or revised by December 31st)
A positive or negative grant will then be awarded to the State to reconcile an actual annual incentive payment
that has been calculated to be greater or lesser, respectively.
% Paternity Established
Line 5a OCSE 157
Children in IV-D Cases Open
at the End of the Prior Federal
Fiscal Year Who Were Born
Out-of-Wedlock
Line 6 OCSE 157
Children BOW in IV-D
Cases Open During or at the
End of the Fiscal Year With
Paternity Established or
Acknowledged
FFY 2010 Incentive Pool
FFY 2010 INCENTIVE PAYMENT POOL
$504,000,000
ACTUAL NC INCENTIVE
$11,190,270
NC POTENTIAL INCENTIVE
$14,754,724
NC INCENTIVE LOST
$3,564,453
What Does That Have to
Do With
ME
$100
Number of children in your
caseload = 400
12% error = 48
X $100.00
= $480.00
And that does
not include
PENALTIES
What’s This Nest Egg Worth?
• More $$ to reinvest in Child Support Program
• Bragging Rights for Sure
• Excellent Customer Service
Center of the Child Support Universe
COUNTY
STATE
CASEWORKERS
FEDERAL
From where do these
Types of Data
IVD Collections
Expenditures
XPTR
Data Warehouse
XPTR Reports
Calculation of State and County Expenditure Rpts
for FFY
% Paternity Establishment
OCSE 157 FFY
% Cases Under Order
OCSE 157 FFY
% Current Collections
OCSE 157 FFY
% Cases Paying Arrears
OCSE 157 FFY
receive their data?
DATA
WAREHOUSE
XPTR
Caseworker
and case files
ACTS
Caseworker
and case files
Caseworker
and case files
IF YOU ARE GOING TO REPORT IT
YOU MUST BE ABLE TO SUPPORT IT
Case file and
Supporting
Documentation
ACTS
Incentive $$ Are Paid When
• Awarded annually
• No Guarantees
• Data Reliability Audit (DRA) to validate
• Failing Lines reduce $$
• Consecutive failures = TANF penalty
• Payment Schedule Under Review
CONTACT INFORMATION
Ralph Leggett, Administrative Officer
NC Child Support Services
Ralph.Leggett@dhhs.nc.gov
919-855-4404
Local/County
Child Support
Performance-Based
Incentives
Tammy Pearson
Project Manager
Union County Child Support
Improving
Incentives
PATERNITY
ESTABLISHMENT
COLLECTIONS/ARREARS
Current Support, Arrears and Total Collections
Do you feel like you need help with
these areas?
What can you do to make it to the end?
Tracking Your Performance
Measures...
Do you know where you are going on the Zip-line?
Where do you think you will end up?
1. Improving in
performance
measures = more
INCENTIVE MONEY
2. Knowing your
numbers shows you
what your office is
doing RIGHT and
what you need to do
BETTER
• PATERNITY
ESTABLISHMENT
• ORDER
ESTABLISHMENT
• CURRENT
SUPPORT
COLLECTIONS
• CASES PAYING
ON ARREARS
1st Stop - PATERNITY
What can you do that will help ensure you make that 1st Stop?
Paternity Establishment
The percentage/ratio of children BOW with paternity established for
the current year compared to children BOW for the previous year
REPORTS: THE KEY TO SUCCESS
* BOW Indicator Report
* CHILDREN In Case Load Report
TRACK YOUR RESULTS MONTHLY!
Your paper file should include documentation as to how paternity
was established: divorce orders, Affidavits of Parentage, court
orders, etc.
Every file should have the child/ren Birth Certificate!
2ND STOP– HOPE IT HOLDS UP
FOR
ESTABLISHMENT
MOVING THOSE CASES ALONG THE LINE.
The percentage of open cases with support orders
established
HOW IS YOUR OFFICE SET UP FOR
ESTABLISHMENT?
•
WORK HIGH PRIORITY WORKLIST ITEMS TO
INCREASE THE % OF CASES UNDER ORDER
(CACM, CAPD, CASS, CHEM, CRAF, CTRN, ECS1,
ECS2, ECS3, EEMP, EFTP, EIST, ELAP, EMPL, FLOW,
FWDP, LEMP, LNHE, LPVR, MAIL, PANT, PLOD,
RWR)
REPORTS: THE KEY TO SUCCESS
⊡ CASE LOAD LISTING REPORT
⊡ No Support Order Report
UNION COUNTY REVIEWS ALL CASES WITHOUT AN
ORDER MONTHLY!
Don’t
get
stuck
on the
line…
you
need to
keep
moving
so you
can get
to the
end!
Don’t Zip past your other stops– WE NEED TO
“COLLECTION” OUR THOUGHTS ON CURRENT support AND
SEE WHAT PEOPLE DID IN THE PAST – “ARREARS”
Are you tired of all these stops? Are you ready to get some money?
How is your office structured for Enforcement/Intergovernmental?
Increasing Current Support, Arrears = Increasing total Collections!
Current Support Collections
The percentage of cases paying the full current support amount each month
Cases Paying on Arrears
The percentage of cases with a payment made on arrears
REPORTS: THE KEY TO SUCCESS
* Case load listing report
* Cases Not Paying Full Support
* Cases w/ No Payment on Arrears
Know how to harness yourself on that Zip-line – Be secure in knowing you will
make it to the end of that line.
Don’t get stuck!
FOCUS ON HOW YOUR OFFICE OPERATES AND HOW YOU THINK!
EARLY INTERVENTION PROGRAM
•IDENTIFY BARRIERS
•DETERMINE WHAT WE CAN DO TO HELP
•DIRECT PARENTS TO AVAILABLE RESOURCES
JOB LINK CONNECTION
COMMUNITY COLLEGE CONNECTION
SMART START
UTILIZE YOUR COUNTY’S RESOURCES
It takes everyone working together
to get you to the end of that
Zip-line!
. . . because you can’t get to where you’re going
without knowing where you are!
CONTACT INFORMATION
Tammy Pearson, Project Manager
Union County Child Support
Young Williams PC
tpearson@ywcss.com
704-289-4356 ext. 224