Business Call Recording
IT Support Center
8-6565 or 305-284-6565
www.miami.edu/network
www.miami.edu/it/howto
Please press the F5 key on your PC to begin the presentation
Click to advance
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Login
Main Screen
Log of Calls
Log of Calls– Playback Options
Log Of Calls - Playback Search Options
Log Search - By Agent
Log Search - By Date
Playback a Call
Listen to a Call
Adding Remarks
Search – By Remark
Download and Save Calls
Logoff
Help
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Go to the internet and type:
http://10.37.32.52/CallParrotWebClient/Login.aspx
Enter:
1. Your UserId
2. Password = password
callrecording
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All System Users who are
logged on to the system
are reflected in Status
node.
The Log provides access
to the full history of
system use.
The Playback log
provides instant playback
for many calls and
playback for all calls.
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The Cached Calls pane shows a directory of the most recent
200 calls recorded by the system. Parameters for these call
records are:
ACD Agent ID
Name
Date
Time
Day of Week
CLID (Calling Line ID)
DNIS (Call Identifier)
DN (directory #)
Duration
Port Number
Port Name
Media
Availability
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Right click on the Playback Log screen to display a pop-up
menu with the following options:
Search Call(s) - Allows you to search
for and locate call records.
Recent Calls - Allows you to return the
Cached Calls pane to its normal state
of the 200 most recent call records.
AGC-On or AGC – Off - Allows you to
turn on and off the Automatic Gain
Control (AGC) feature.
Turn GSM Compression On or Turn
GSM Compression Off - Allows you to
select or deselect GSM compression for
playback of the selected call.
Turn Beep Tone Filer On or Off Allows you to remove alert beep tones
from playback of the selected call.
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You can search by any of these criteria
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ACD Agent
Port Numbers
Date & Time
Days of Week
CLID
DNIS
DN
Duration
Remark
Note: You cannot playback
an active call!
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To search for a call made by an
agent:
Click on Agent Name
Click Search
Click OK
A list of the last 200 calls for
that agent will be displayed on
the Playback Log screen
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To search for a call made by an agent on a particular date:
Click on Date & Time
Click on Set
Select the start date from the calendar
Click Search
Click OK (to clear window)
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Right-click on the Playback Log screen for options
Click Play to listen to the call
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To play and pause the playback of a call:
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Click Pause to temporarily pause the recording
Click Resume to continue listening to the call
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Right-click on the call for options
Click Add/Modify Remarks and type in your remarks
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To search for a remark made by an agent:
Click on Remark
Type in a portion of your remark
Click Set
Click Search
Click OK
A list of the calls matching that description will be shown on the
Playback Log screen
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Recorded calls can be saved on a PC, emailed, stored on a server, archived to DVD, and
used like any other standard audio file.
Right-click on the call
Click Download
The call will be downloading into your PC’s “My Documents”.
Click Change Folder to change the destination.
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Click on “Help” from the toolbar to access
information pertaining to any of the screens.
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