餐旅英文與會話
Dialogue
Dialogue 1
Waitress: Good morning, sir.
Guest:
Good morning.
Waitress: Here is your menu.
Guest:
Thank you.
Waitress: May I take your order now?
Guest:
Would you give me a few more minutes?
Waitress: Sure, please take your time. I’ll come back when you’re
ready.
Guest: Ah, thank you.
Dialogue 2
Waitress: May I take your order now, sir?
Guest:
Yes, I’d like two eggs and a cup of hot coffee.
Waitress: Would you prefer fried eggs or scrambled eggs?
Guest:
Two fried eggs over-hard, please.
Waitress: Two fried eggs over-hard and a cup of hot coffee.
Will there be anything else?
Guest:
No, that’s all.
Waitress: Just a few minutes, please.
Practice
Listening Test
Question
1.這篇對話的重點是什麼？
Complain
2.顧客點了哪些餐點？
Steak, Mashed Potato, Salad with light dressing
3.顧客點的牛排熟度為何？
Medium Rare
4.顧客選擇的牛排醬汁為何？
Only salt
5.顧客點了什麼飲料？
Rum and Coke on the rocks
Customer: Excuse me, I’d like to speak to the manager.
Waitress:
What seems to be the problem, sir?
Customer: For one, I asked for my steak to be medium-rare
and this is well done, my mashed potatoes came as
French fries, and I asked for a salad with light
dressing and this salad is drowning in Thousand
Island!
Waitress: I’m very sorry about that. I’ll go get him for you
right away. Is there anything else?
Customer: As a matter of fact, yes there is. I asked for a rum
and Coke on the rocks and instead I got a lukewarm
cup of coffee.
Waitress: Sir, I apologize. Let me get your steak for you, and I’ll
bring you back a new salad and drink in a moment.
The manager should be over in a moment. Again sir, I
am sorry. (to the kitchen) I need another steak for
table #4, medium rare, on the double! Sir, here’s your
rum and Coke on the rocks. Your order will be ready
in about three minutes.
Customer: Can I please have my salad while I’m waiting?
Waitress: Certainly, and I’ll put your dressing on the side.
Customer: That’ll be fine.
Waitress: Here’s your steak. Would you like any steak sauce
with that? We have A1, Worcestershire, ketchup－
Customer: No, that’s okay. I’ll just put some salt on it, thank you.
Oh, and tell the manager I don’t need to see him
anymore.
Steak Doneness (牛排熟度)
英文
牛排熟度
Raw
生的
Rare
較生的；一~二分熟的
Medium Rare
三~四分熟的
Medium
半生不熟的；五~六分熟的
Medium Well
稍微熟一點的；七~八分熟的
Well Done
全熟的；九~十分熟的
圖例
Steak Doneness (牛排熟度)
Raw
生
Rare
1-2分熟
Medium Rare
3-4分熟
Medium Well
7-8分熟
Medium
5-6分熟
Well Done
9-10分熟
Cuts of beef
肩胛部
天德朗
菲力
(牛肉部位) 腰內肉
小里肌
腰部肉
牛柳
肋脊部
後腿部
前腰脊肉
前胸肉
腹脅
後腰脊部
腱子
腱子
Cuts of fish (魚肉切割)
Steak
Filet / Fillet
Dressing / Sauce / Dipping
Dressing
Caesar Salad
Thousand Island Salad
Fruit Salad
Black Pepper Sauce
Sauce
Mushroom Sauce
Hollandaise sauce
Worcestershire
Dipping
沾醬(ex:水餃沾醬)
Dressing
Sauce
B.B.Q Sauce
Black Pepper Sauce
Worcestershire
Hollandaise sauce
Mushroom Sauce
Dipping
Payment method (付款方式)
變現性高
cash
現金
低
foreign currency
外幣
traveler’s check
旅行支票
credit card
信用卡
city ledger
公司帳 / 簽帳
Payment method (付款方式)
Q:
How would you like to pay for your room charge?
A1: I’d like to pay in cash.
A2: Do you honor / take / accept credit cards?
A3: Transfer to the city ledger.
Topping / Stuffing / Filling
Topping
Filling
Stuffing
Filling
商務中心接待員
(商務樓層接待員)
Executive Floor Receptionist
商務中心
Business Center
訂房員
Reservation Clerk
訂房組組長
Chief Reservation Clerk
總機(話務員)
Operator
總機組長
Operator Team Leader
櫃檯接待員
Receptionist
櫃檯接待組長
Chief Room Clerk
機場接待員
Airport Representative
司機
Driver
門僮
Door Man
行李員
Bell Man
客房部經理
Room Division Manager
客務部經理
Front Office Manager
房務部經理
Housing Manager
客務部副理
Assistant Front Office Manager
樓層領班
Floor Supervisor
大廳副理
Duty Manager
房務辦事員
Office Clerk
夜間經理
Night Manger
客房女服務員
Room Maid
櫃檯經理
Front Desk Manager
洗衣人員
服務中心領班(主任)
Concierge
布巾管理員
Linen Staff
縫補員
Seamstress
客房部組織圖
公共區域清潔員
Public Area Cleaner
房租計價方式
1. 歐式計價
2. 歐陸式計價
European Plan
Continental Plan
3. 百慕達式計價
Bermuda Plan
4. 美式計價
American Plan (Full Pension)
5. 修正美式計價 Modified American Plan
(Semi-Pension; Half Pension)