Repair procedure Samsung: 1. 2. 3. Make a RMA request on b2bhelpdesk@samsung.nl or call the Samsung B2B helpdesk 0800-3909900 and the Samsung will give you a RMA tracking number of your service request for repairing the unit You will receive an e-mail from the Samsung repair partner (Comserve) including an UPS pick up label and RMA tracking number. Call UPS to make an appointment for the pick up of the unit You can trace your repair on: http://www.samsung.com/nl/support/repairself/selfTracking.do Avnet Visual + Data Solutions