TDE NCP Version 5
Product Information
1
One Page
Summary of TDE-NCP
5
KX-TDE/NCP
VersionVersion
4
Enough capacity when
employee increases
in future
Cost
D
Saving
(NCP500)
KX-NCP500
Digital Phone / SLT
IP Phone
Max.44
Max.128
It was 28
Additionally
Home
Hospitality
w/ DECT
(TDE100-200)
KX-TDE100
KX-TDE200
Max.168 SLT
It was 96 SLT
It was 128 SLT
Automatic recording
KX-TVA/TVM
Customer
Cost
Saving
Max.128 SLT
“If you cannot wait, press 1
to leave voice message.”
Telephone
Company
No need to buy other PBX again !
Enough capacity using
24-port SLT card with
Caller ID & MSW
Exit from Queuing
Call
Center
w/ VM
Panasonic DECT
enhancement for
wealthy people market
Emergency call alert
Anybody can go
to room 401?
Help required !
24-port card for TDA100D is used.
No discard card & phone when PBX replace !
2
Feature List
No.
1
1-A
1-B
1-C
Call center enhancement
(A) Maximum queuing : 30→100
(B) Exit from ICD queuing and leave message to VM
(C) Automatic recording
2
Automatic recording setting using Web for supervisor
3
Emergency call alert after dialing (Not only after talking)
4
DECT paging without PS setting
5
One touch busy override by SCO key
6
NCP500 extension capacity expansion (2 x DLC16 / SLC16)
7
TDA1178 (24-port SLT card with Caller ID + Message Waiting) and TDA1176 for
TDE100-200. (Not for TDE600)
TDA1180 and TDA1186 (CO card with CID) are NOT supported.
8 to 15
Feature List
Other Improvement
3
1. For Call Center
ICD Group Improvement
Automatic Recording
4
1. For Call Center (1)
Call center features can be enhanced without application.
(A) Maximum queuing of ICD group is increased from 30 to 100.
(B) Caller can exit from ICD queuing and leave message to
KX-TVA/TVM voice mail.
“Sorry, all agents are on the phone.
Please wait for the moment.
If you want to leave voice message, dial 1.”
(C) Talking with customer can be recorded automatically to
KX-TVA/TVM voice mail.
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Call Center
Voice Mail
1. For Call Center (2)
< Solution Example >
Call Center
Voice Mail
Customer
Incoming Call
PBX - DISA 1
Hello this is Panasonic Bank. This call is
recorded in order to improve our service.
Talking is recorded to
VM automatically.
DISA No Dial to ICD
ICD Group Queuing
ICD Agent Idle?
Yes
No
PBX - DISA 2 in ICD Group
VM - Mailbox for the ICD Group
Currently all agents are on the phone.
Please wait for the moment. Or dial 1 to
leave voice message.
Please record your
name.
Please record your
address.
:
:
100 callers can wait.
One agent becomes idle.
PBX - BGM for ICD Group
Panasonic Bank is offering good interest
rate now…..
6
Recorded message can be
e-mailed to supervisor.
1. ICD Group Improvement (3)
Technical
Information
< Technical Specifications (B) > Exit from Queuing
- DISA-AA setting is applied even when ICD group queuing.
- DISA is released immediately after dialing.
- If DISA-AA destination is VM, message can be
VM - Mailbox for the ICD Group
recorded to mailbox for the ICD group.
Please record your
For example,
name.
Queuing on ICD group 601
Please record your
Dial 1
Queuing message DISA 502 for ICD group 601
address.
DISA 502 – AA dial 1 to VM 500
:
=> If caller dials “1” during playing DISA 502 for ICD 601,
:
mailbox 601 in VM 500 answers.
“Please leave your name.” “Please leave your address.”
(Interview feature of VM is good for this solution.)
- VM custom service is also available by new system programming.
This new setting is applied to “ICD overflow to VM” also.
- VM has to be KX-TVA/TVM using Digital (PT) integration.
- VM in other PBX (Centralized VM) can NOT be DISA-AA destination.
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1. Automatic 2-way Recording (4)
Technical
Information
< Technical Specifications (C) > Auto 2-way Recording
- Maximum 10 calls can be recorded to VM for NCP
and TDE100-200 at the same time, because one
PBX supports 10 x 3 conference hardware.
Talking is recorded to
- Maximum 24 calls can be recorded to one VM
VM automatically.
for TDE600, because one VM supports 24ch.
- Maximum 40 calls can be recorded to two or
more VM for TDE600 because TDE600 supports
10 x 3 conference hardware per cabinet.
Customer
24ch
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1. Automatic 2-way Recording (5)
Technical
Information
< Technical Specifications (C) > Auto 2-way Recording
- PT(IP / Digital / Analog), PS and SLT can be recorded automatically.
- SIP Phone can NOT be recorded automatically.(*1)
- VM has to be KX-TVA/TVM using Digital (PT) integration.
- VM DTMF integration does NOT support automatic recording.(*1)
- Centralized voice mail does NOT support automatic recording.(*1)
- VM for automatic recording can be selected for each extension
using PCMC. (*2) Default is disabled.
- Mailbox number to record can be assigned for each extension using
PCMC. Default is same as extension number.
- Not only ICD call but also other 1:1 call can be recorded automatically.
- Conference call can NOT be recorded automatically.(*1)
(But possible to record by “Loop back”. See next page.)
(*1) These specifications are same as manual recording for PT/PS using “Two way recording” button or for SLT using CA.
(*2) Other call condition can NOT be programmed such as “Incoming call only” and “CO call only”.
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1. Automatic 2-way Recording (6)
< Technical Specifications (C) > Auto 2-way Recording
- Conference recording is available by “Loop back” using H.323.
Technical
Information
7-81-301 is assigned as
conference member.
NCP/TDE
7-81
H.323
NCP/TDE
7-82
IP Network
Virtual PS
Ext 301
Fwd to VM
7-82 PBX is not required
for this solution.
Conference call
is recorded to
mailbox 301.
10
2. Recording for Supervisor
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2. Recording for Supervisor (1)
Cost
Manage
Automatic recoding to voice mail can be assigned using
web by “Personnel Department” easily, as well as PCMC
standard mode by dealer.
“Auto Recording” newly
Recording can be
e-mailed to supervisor
from VM after talking.
If too many “private call”
during business hour
using company phone…,
restrict outgoing call.
for phone cost and salary management !
12
Incoming call also can
be restricted.
Intercept to operator
after 1s.
2. Recording for Supervisor (2)
Technical
Information
< Technical Specifications >
- During recording, “Two wary recording button” on PT becomes red.
However flexible key programming can be limited to “one touch dial
only” using extension programming.
PT programming also can be restricted using COS programming.
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2. Recording for Supervisor (3)
< Technical Specifications >
- During recording, “Stop recording button” is displayed on CA.
However CA can be restricted using extension programming.
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Technical
Information
3+4. Hospitality
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3. Emergency Alert
Hospitality
CA
Emergency alert is displayed on PC installed in office,
when emergency number is dialed from guest room.
This feature is for SMDR based application such as Panasonic CA Call
Accounting (free of charge).
For example “911” in North America.
Hospitality employee can go to the guest room immediately.
< Technical Specifications >
TDE-NCP version 4 supported SMDR only after
talking. However version 5 supports SMDR
after dialing AND after talking, when dialed
number is assigned in “Emergency Dial” table.
- System option programming is required.
- Alert is displayed twice.
- Duration is output as zero second after dialing.
- Version up is NOT required for CA Call
Accounting software.
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Alarm tone is also available
from PC speaker.
4. Paging over DECT Improvement
Hospitality
DECT
DECT is very useful for hospitality employee.
Programming and operation are improved.
(A) Conference group call can be answered automatically without
automatic answer setting for each extension.
(B) PT user can start “talking” by dialing any key during paged, as well as
DECT user.
< Technical Specifications (A) >
- System option programming is required.
- This feature is available for PT and following DECT.
KX-WT125 / KX-WT126 : North American Frequency
KX-TCA175 / KX-TCA275 : Standard Frequency
Anybody can go
to room 401?
Help required !
17
5. Wealthy Home
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5. One Touch Busy Override
Home
DECT/PT
One touch busy override by red SCO key is supported．
(1) Incoming call to all phones in house by 1:N.
(2) Child answers the call before parent answers the call.
(3) Child does not know operation to hold the call.
(4) Child announces to parents or does not announce.
“Mama, you have a call from aunt Nancy.”
(5) Mother retrieves the call using busy override feature
by only SCO key operation like Analog PBX and former TD1232.
< Technical Specifications >
- System option programming is required.
- Current operation (SCO key + [3] during Busy Tone) is kept in order to
keep call back feature (SCO key + [6] during Busy Tone).
< Red on >
Other party is using this CO line.
< Red Flash >
Other party is holding this CO line.
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6+7. Expandability
20
6. NCP500 Capacity Expansion (1)
Cost
Saving
NCP500 expandability is increased.
“When your business expands in future, you do not need to buy other PBX.”
< Technical Specifications >
Extension
NCP500
Version 4
6/4
20
24
NCP500 *)
Version 5
10 / 4
36 **)
40
NCP1000
SLT
20
36 **)
36
DPT w/ DXDP + SLT
28
44
44
Old DPT / APT
DPT w/o DXDP
DPT w/ DXDP
10 / 4
36
40
*) Including NCP500X/V for EU with NCS3990 Activation Key
**) 2 x DLC16 or SLC16 Required = Cannot use OPB3 (& Doorphone card)
Key Point !!
Current NCP500 hardware with version 5
software can support above specification.
“You can increase capacity by software
update (and optional card) in future.”
NCP500 V4 : 28 points (soft limitation)
NCP500 V5 / NCP1000 : 44 points
Old PT = 4 points
New DPT / SLT port = 1 point
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6. NCP500 Capacity Expansion (2)
Cost
Saving
Cell station capacity of KX-NCP500 is also increased.
KX-NCP500 Version 4
KX-NCP500 Version 5
and
KX-NCP1000
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7. SLC24 card with MSW & Caller ID
Cost
Saving
MCSLC24/16 cards (KX-TDA1178/1176) are supported by
TDE100 and TDE200 with MEC card(KX-TDE0105).
Maximum SLT capacity of KX-TDE100-200 is as follows.
PBX
KX-TDE100
(6 Slot)
KX-TDE200
(8 Slot for Extension)
Power
SLT Capacity
Version 4
SLT Capacity
New
S
64 = 16x4
64 = 24x2 + 16x1
M
96 = 16x6
128 = 24x5 + 8x1
M
128 = 16x8
128 = 24x5 + 8x1
L
128 = 16x8
168 = 24x5 + 16x3
< Technical Specifications >
- Maximum 5 MCSLC24 cards can be installed.
- TDE600 does NOT support MCSLC24/16 (KX-TDA1178/1176) card.
- Message waiting specification is for Panasonic SLT with message waiting.
- Caller ID specification is same as current CSLC16 card.
- New LCOT8+8 card (KX-TDA1180) is NOT supported for TDE100-200-600.
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Other Improvement
24
8. Tenant based ARS
Technical
Information
< Technical Specifications >
TDE-NCP version 5 supports tenant independent ARS table.
If ARS is enabled for tenant, following ARS Leading Digits is applied.
Tenant
Leading Digits Table
1
1-50
2
51-100
…
…
20
951-1000
21 or more
1-1000
< Solution Example >
NY Office Extension to NY CO / NJ Office Extension to NJ CO
100% feature transparency between extensions in NY / NJ
CO (NY)
CO (NJ)
NY Office
NCP as
“CO Gateway”
NJ Office
IP Network
DPT
DPT
DPT
Tenant 1 in TDE
IP-PT
IP-PT
Tenant 2 in TDE
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VM
9. SIP Trunk
Technical
Information
< Technical Specifications >
TDE-NCP version 5 improves SIP Trunk feature.
- T.38 disable mode is supported.
- Countermeasure for caller ID with alphabet is supported.
(Alphabet is removed.)
- When SIP trunk incoming call is forwarded to mobile network through
SIP trunk, incoming CO callers CLIP (A-number) can be sent using
the diversion header feature.
- Refer (Transfer) is supported for SIP trunk.
These features may not work depend on specification of SIP network.
Field test is required.
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10. SIP Phone Feature (1)
TDE-NCP version 5 supports verification code for SIP phone.
Technical
Information
PT/SLT/PS
No Improvement
PT/SLT/PS
and SIP Phone
Improvement from version 5
27
10. SIP Phone Feature (2)
Technical
Information
Other SIP Extension features are NOT improved.
But New Pure IP PBX can work as “SIP Phone Adapter” for TDE-NCP
using PBX to PBX network.
< Alternative Solution >
KX-TDE/NCP
New Pure IP PBX
KX-NS1000
V4 PBX to PBX
Network
(PRI / VoIP
H.323)
CS
LAN
IP Network
Hub
Hub
Remote
WiFi
VM
DPT
IP-PT
SLT
DECT
SIP Telephone
New Pure IP PBX supports many features such as “Call Waiting (Receive)”
and “Call Pickup” for SIP Phone.
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11. Walking Extension as “Hot Desking”
Technical
Information
< Technical Specifications >
TDA “Walking Extension” does not support “Service Out”.
Therefore other user can make call and receive call after leaving desk.
TDE-NCP “Walking Extension” has supported “Service Out” for
“Hot Desking” since version 1.
Extension dial lock and DND are assigned automatically by “Service Out”
operation. They are cleared by “Service In” operation.
Call can be redirected to VM if DND.
However “Display Lock” is not applied, even when “Service Out”.
Therefore other user can see call log and listen to SVM message.
=>TDE-NCP version 5 supports “Display Lock” when “Service Out”.
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12. CLIP when Transfer
Technical
Information
< Technical Specifications >
If VM is used as centralized VM, extension user in remote office wants to
see caller ID of caller instead of VM extension number.
Therefore “Send CLIP of CO caller” should be enabled.
On the other hands, when extension user transfers CO call to cellular and
if CO Caller CLIP “01-xxx-yyyy” is informed to telephone company “03”,
some telephone company disconnects the call.
Therefore “Send CLIP of CO caller” should be disabled.
=> TDE-NCP version 5 sends “CLIP of CO caller” always regardless
setting, if call is transferred by VM.
Telephone
Network
(01)
Telephone
Network
(03)
Mobile
Network
(080)
01-234-5678
or
03-333-4444
01-234-5678
01-234-5678
Always
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080-888-7777
Ext 201 VM
Ext 101
03-333-4444
13. Incoming Call LCD
Technical
Information
< Technical Specifications >
Caller name or ID / DID name / CO line number is displayed on PT LCD.
They can be switched by “Transfer” key or “INFO” soft key.
If user presses the button by happen, this becomes cause of trouble,
because last mode is displayed at first from next call.
“My phone does not displays caller ID always…”
=> TDE-NCP version 5 does not save display mode, even after PT
operation.
- Display switch operation itself is kept.
- Display mode can be assigned using PCMC.
- “Automatic save after PT operation” is kept by PCMC system
reserved bit. Default is new specification.
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14. Incoming Call LCD (SLT)
Only for
RU/UA
< Technical Specifications >
When PBX informs caller name using Russian character based on extension
name or speed dial name, “?????????” is displayed on Panasonic SLT.
=> TDE-NCP version 5 does not inform caller name to SLT by default.
This default change is applied only to NCP500-1000RU/UA,
TDE100-200RU/UA and TDE600RU/UC.
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15. ICD Group Log when VM answer
Technical
Information
< Technical Specifications >
When incoming ICD group call is not answered by ICD member extension
and VM answers the call, incoming call log is not recorded to “ICD group call
log key”. When the caller does not leave message to VM, extension user can
not know the missed call, even if the caller is VIP.
If anyone does not answer the incoming ICD group call, call log is recorded
to “ICD group call log key” as missed call.
If extension user in ICD group answers the incoming ICD group call, call log
is recorded to “ICD group call log key” as answered call.
=> TDE-NCP version 5 records ICD group call, even when overflow
destination answers.
when the call is answered.
Version 4 Manual (FG)
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End of Document
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