Consulting
Services
Inspiration to Create EmEx
• The Institute of Medicine’s call for action affirmed the
need for a “Business Excellence” approach in the
delivery of emergency care
Business Excellence
• Commitment to performance improvement
• Key areas of focus
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Empower staff
Improve processes
Incorporate best practices
Exceed expectations for patients and internal customers
The Seven Pillars of Emergency Care
“Balanced Scorecard”
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Safety
Satisfaction
Solvency
Space
Staff
Support
Systems
… quality, outcomes, commitment
… reputation for excellence
… lean processes, coding, UM
… facility/equipment function
… staffing, credentials, retention
… administration/medical staff
… processes, care paths, technology
EmEx’s Universal ROI
• Improved Patient Care and Safety
– Maximize care quality
– Decrease malpractice claims
• Increased Efficiency
– Maximize revenue
– Minimize turnaround times
– Decrease costs
• Enhanced Reputation and Goodwill
– patients more satisfied
– staff more professionally satisfied
– medical staff more likely to refer cases
EmEx-Consult
Rapid Improvement Plan
EmEx-Consult
Rapid Improvement Plan
• EmEx-Consult provides a comprehensive on-site
analysis to assess your ED and create a personalized
rapid improvement plan.
EmEx-Consult
Rapid Improvement Plan
Philosophy
• Identify high-value ED improvement opportunities
• Relay solutions that satisfy key stakeholders
– nurses, physicians, administrators, medical staff
• Improve efficiency and reduce waste, especially
regarding ED throughput
• Identify best practices for implementation
EmEx-Consult
Rapid Improvement Plan
Consulting Team
• Emergency physician with ED operations expertise
• Emergency nurse or second emergency physician
• 30 total on-site hours over 2 days
EmEx-Consult
Rapid Improvement Plan
Benefits
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Improve ED performance
Identify practice gaps
Prioritize solutions
Implement best practices
Optimize ED throughput
Enhance relationships
between ED stakeholders
EmEx-Consult
Rapid Improvement Plan
Differences from Other Consultants
• EmEx-Compare, our benchmarking/survey service, is
used to obtain a 360-degree pre-engagement review
• An emergency physician with ED operations
expertise is always on the consulting team
• We are independently owned (other consultants may
have recommendation biases related to their parent
company)
EmEx-Transform
Emergency Department Transformation
EmEx-Transform
Emergency Department Transformation
Methodology
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Hands-on, 6 month consulting engagement
Collaborative approach
Involve staff from all involved departments
Flatten decision making processes
Improve efficiency (particularly ED throughput)
Reduce waste
Implement best practices
Transform your ED into a top performer
EmEx-Transform
Emergency Department Transformation
Consulting Team
• Emergency physicians and emergency nurse
practitioners with ED operations expertise
• 2 or more consultants travel to your hospital at least
twice a month during the 6 month engagement
• On-site team is fully engaged in all aspects of the
performance improvement process
• Our team can work clinical shifts in your ED during
the engagement, if desired (depending on availability)
EmEx-Transform
Emergency Department Transformation
Benefits
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Improve ED performance
Optimize ED throughput
Minimize LWBS rates
Implement best practices
Maximize staff satisfaction
Improve patient satisfaction
Enhance relationships between ED stakeholders
EmEx-Transform
Emergency Department Transformation
Differences from Other Consultants
• EmEx-Compare, our benchmarking/survey service, is
used to obtain a 360-degree pre-engagement review
• Our consultants are practicing emergency physicians
and nurses with ED operations experience
• We are independently owned (other consultants may
have recommendation biases related to their parent
company)
EmEx-Optimize
Performance Monitoring and Improvement
EmEx-Optimize
Performance Monitoring and Improvement
• EmEx-Optimize provides long-term performance
monitoring and improvement for a 1, 2, or 3 year
period after completion of EmEx-Transform
EmEx-Optimize
Performance Monitoring and Improvement
Consulting Team
• Fine-tune processes and maintain successes
• Monthly on-site visits throughout engagement
• Our team is fully engaged in all aspects of the
performance improvement process and fully available
to you
• Assist in setting and achieving goals
• Mentor your emergency department team
EmEx-Compare, EmEx-Award
Benchmarking and Recognition Services
See separate slide presentation
EmEx-Contact
Patient Callbacks / Discharge Phone Calls
See separate slide presentation
EmEx-Dashboard
Interactive Performance Dashboard
See separate slide presentation
Improving Performance
Recognizing Excellence
info@emergencyexcellence.com
www.emergencyexcellence.com
1-877-700-EMEX