Oncology Economics 101 Teri U. Guidi, MBA, FAAMA President & CEO Oncology Management Consulting Group 1 What is Benchmarking? • A tool/process to compare your practice/program with regional or national standards and/or with itself, and to evaluate performance over time 2 2 Creating Benchmarks • Benchmarks and gauges are created using objective measurable data elements to describe “something per something” Work Factor Capacity Factor 3 3 Creating Benchmarks • The Work Factor is generally a measure of work production and is measured in terms of – Procedures delivered – Revenue earned – Cost incurred • The Capacity Factor is either a measure of capacity to produce clinical work or the time necessary to produce units of work – Generally measured in resource terms, i.e. full time equivalent (FTE) positions or infusion chairs 4 4 Why Benchmark? • To improve productivity and performance – Discover potential work flow and/or staffing efficiencies • Lower the cost of operations – Better inventory control – Improve patient scheduling – Streamline work flow from clinic to billing office • To provide more time for clinicians to spend on patient care 5 5 Benchmarking • Use measurement and comparison to improve productivity and performance • Make it a priority – Decide what’s important for your practice/program • Works best when – The practice/program has an accepted set of strategic objectives – The practice/hospital supports sharing of information and decision making – The practice/hospital uses data-driven decision-marking processes 6 6 Benchmarking • Benchmarking is about both identifying the right questions and getting answers • Be strategic – don’t measure something just because it is measurable • Identify – What you will measure – How frequently you will measure – How you will present the findings and to whom 7 7 Benchmarks & Gauges • Benchmarks – Data points for periodic checkups – They measure the direction of your overall business; use them annually or semi-annually • Gauges – Use for regular monitoring and review – They measure the effect of changes you make in your operations; use them quarterly to keep on track 8 8 Things to Measure • Sample Benchmarks – – – – – New patients / FTE physician Total FTE staff / FTE physician or chemo chair Total revenue / year or new patient Medical revenue / FTE billing staff Tasks / paid productive hour • Sample Gauges – Days in A/R – Drug expense / month – Revenue collected / month 9 ph 215.766.1280 • solutions@oncologymgmt.com Benchmarks & Gauges • Some metrics can be both benchmarks and gauges – Drug cost / FTE physician or patient group – Drug margin / FTE physician or treatment – Drug margin / Drug cost – Physician services revenue / FTE physician 10 10 How Do You Measure? • Informal benchmarking – Conversations at meetings, visits with colleagues, listservs (AOHA, ACCC, others) • More formal – Find and use a standard • • • • • • Oncology Metrics National Practice Benchmark Oncology Circle MGMA’s Cost survey State society or national organization surveys A benchmarking collaborative or membership Oncology publications (JOP, OBR, HONI, ACCC) • Most important – Benchmark your practice/program against itself over time 11 11 Practice Tools • Procedure Productivity Report – From the practice management system – Use for virtually all productivity measures • CPT codes • Units of service • Collected revenue • Financial reports – Income, expenses, cost of drugs, etc. • HR records – Full time equivalent (FTE) positions 12 12 Procedure Productivity Report • Most benchmarking data comes from the practice management system • All practice management systems produce some type of procedure productivity report (PPR) – This report shows the CPT codes the practice has billed for a specific time period – Most practices generate this report monthly and can produce the report for the practice as a whole as well as for individual providers and/or locations – Many vendors can also develop custom reports • Caution: this can be very costly 13 13 Procedure Productivity Report • Many practice management systems default to producing units and billed charges – You may need to adjust the standard options to get more meaningful data – If possible, report on total units and revenue collected, not billed charges – For most analysis, you only need the summary for the entire practice and do not need individual provider or location details • One exception is physician/provider productivity analysis 14 14 Procedure Productivity Report • Use your PPR to find the number of units billed and revenue collected for things like – E & M services including the number of new patients – Drug administration services – Volume and revenue from drugs – Imaging services – Total revenue, all services 15 15 Working with the PPR • Using data in spreadsheet format, group CPT codes into standard categories – – – – – Provider services (E & M codes) Pharmacy services (J codes and others) Infusion services (drug administration codes) Laboratory services Imaging services (if applicable) 16 16 Hospital Tools • Procedure Productivity Report – From the billing system – Use for virtually all volume measures • CPT codes • Units of service • Financial reports – Income, expenses, cost of drugs, etc. • HR records – Full time equivalent (FTE) positions • Tumor registry – Case counts 17 17 Limitations for Hospitals • Too difficult to gather and calculate internally • External options may: – – – – Be inpatient and outpatient combined Be general rather than specific to oncology Be RVU based Definitions are not always clear • • • • What exactly is a “TWU?” What counts as a “procedure?” What is “FTE?” What is included in a “service line?” – Method of creating the benchmark is not always known • Formal survey? • Informal survey? • Data submission? 18 Common Frustrations • Once and done • Calculating one’s own performance in the same terms as the benchmark • Often expressed as “per adjusted admission” or “per adjusted patient day” • Often uses DRGs to sort data • Complicated process • All I want to know is… 19 Sources for Hospitals • Solucient Action OI – Across the hospital – Fed by intense annual survey completion and automated data submission from other departments – Intended for use each pay period – Focus on staffing budget performance 20 Sources for Hospital Oncology • Oncology Roundtable – Once and done – Fed by interviews and/or solicited data – Chosen to support the Roundtable’s annual agenda – Sometimes unclear “n” – Member must calculate own performance to compare – Focus varies 21 Sources for Hospital Oncology • The Oncology Business Institute – – – – New in 2011 Oncology specific and by oncology experts Infusion, radiation, registry, support services Fed by simple annual survey and automated data submission from other departments – Ensures good data with start up coding and billing audit tool – Calculates member’s performance and compares to others – Focus on staffing, volumes, financials 22 Questions? • Teri U. Guidi, MBA, FAAMA President & CEO, Oncology Management Consulting Group tguidi@oncologymgmt.com 215-766-1280 23