“One Call Does It All”
Norfolk Cares IMPACT Call Center
How Can I Report a Complaint or
Make a Service Request?
 Dialing 664-6510 Monday through Friday 8:00 am – 5:00
p.m.
 Submitting an email to
healthyneighborhoods@norfolk.gov
 Submitting a request via Request Tracker on Norfolk.gov
 Submitting a concern through the Citizen Request Tracker
app on you iPhone or iPad
Reporting Complaints or Requests
Tips
Abandoned/Inoperable Vehicles
 Is the vehicle on the street or on the property?
 Is the vehicle inoperable?
 Does the vehicle have expired inspection or license
plates?
 Description of the Vehicle (if possible)
Reporting Complaints or Requests
Tips
 Curbside Trash/Bulk out on Non Collection Day
 Address of Property where trash and/or bulk is located
 Type of Trash or Bulk Items at Location
 Missed Bulk Collections
 Must be called within 24 hours of missed collection
 Missed Recycling Collections
 Must be called within 24 hours of missed collection
 Missed Regular Trash/Missed Yard Waste
 Must be called within 24 hours of missed collection
Reporting Complaints or Requests
Tips
Trash and Debris
 Is the trash and debris on the property or at the curb?
 Is the trash and debris in the front, back or side yard?
 Can the trash and debris be seen from the public right of
way?
Reporting Complaints or Requests
Tips
Tall Weeds and Grass
 Is the grass over 12”?
 Is the grass over 12” throughout the property?
 Is the grass located in the front, back or side yard?
 Can the grass be seen from the public right of way?
 Is the property occupied or vacant?
Reporting Complaints or Requests
Tips
Street Light Outages
 Are the lights one of the following?
 Completely Out?
 Blinking On and Off?
 Running in the Daytime?
 Damaged, Broken or Leaning?
 Do you have the 9-digit pole number?
 What is the closest address to the street light issue?
 What is the closest intersection to the street light issue?
Reporting Complaints or Requests
Tips
Street Light Outages
 Does your street light have one of the
following pole wraps?