Industry Challenges
Your staff spends too much of their day answering the
phone and listening and responding to voicemails.
Convenience is a
top factor for
customers in making
payments faster
In just 3 years, mailin payments have
dropped by 2.5
billion
Customers prefer
automated & selfservice applications
by 55%
56% of consumers
expect a variety of
payment options
58% of consumers
have stopped the
payment process
due to security
concerns
By 2020, 85% of
your customer
relationships will take
place without them
interacting with your
live agents.
Your Solution: Pay-by-Phone
An automated virtual terminal that enables your organization to accept electronic
payments over the phone at any time. Transactions are completed quickly & easily
without intervention from a live agent.
1 | Customers enter account #
to receive balance info
3 | Identity verification
takes placed
2 | Customers enter payment
amount & credit card info
4 | Payment reviewed & credit
card is verified
*Please note: this example uses a credit card as the form of payment. E-checks are also accepted.
5 | Payment processed &
confirmation # given
Pay-by-Phone Visualization
FOR A LIVE DEMO
Call | 716-775-6470
Account Number | 1111111111
Credit Card | 4111-1111-1111-1111
Expiration | 11/15
CVV | 123
Zip Code | Any 5 Digits
Features & Benefits
•
Accessible 24/7 with one phone call for ultimate
convenience
•
Gives customer their account info so they know exactly
what their balance is
•
Multi-lingual to accommodate any non-English speaking
customers
•
Accepts all major credit cards & e-checks for your
customers’ convenience
•
Immediately updates customer accounts to show an
updated balance
•
Completes a credit card validation to ensure payment is
legitimate
•
PCI compliant to guarantee secure transactions
Reporting
Our custom reporting shows you who has made a payment, the time it was
made, the form of payment, the confirmation numbers, transaction results &
more. Results are sent according to your preference: nightly via e-mail or
delivered in real time.
Convenience Fees
Convenience fees can be added to transaction total or sent as a separate transaction
FOR EXAMPLE
A $100.00 transaction with $2.00 fee could be processed one of two ways
OPTION 1
One total transaction of $102.00
OPTION 2
First transaction of $100.00
Second transaction of $2.00
THANK YOU FOR YOU TIME
We get it. You spend way more than 40 hours a week thinking
strategically about your business. You need a break from thinking
about work. We’re thankful you dedicated this portion of your day
to us and we hope to work with you.
For more information: www.bluetone.net | 585-310-5135
larry.digiovanni@bluetone.net