Volunteer, Work & Learn
SE: Work & Travel Brochure Training
In Detail
Global Land Product
2011/2012
20/10/2011
Fast facts, brochure layout & suppliers
What you need to know about our Work & Travel products
Travel the world and push your limits
Learn more about Work & Travel products to help your customer work abroad
Programmes offer much more than just a tourist experience
Opportunity to work alongside locals
Working abroad funds further travel
International experience looks fantastic on a CV
Learn new cultures and live day-to-day in another country
Earn a living whilst overseas
Products will differ in each division so check your brochure!
30+ programs
Bookable through STAy and B2Bs
7 suppliers
Some programs offer visa assistance
Spanning multiple countries
Group flight options
Commission vary from US$200 - 500
Differing age restrictions
And commission from 20 – 28%
Some require specific experience
24/7 support in home/host country
Some programs require skill sets
An brief
overview of the
programme and
what to expect
The
programme’s
best bits! Its
unique selling
points
Fairly important!
Restrictions
range from age,
nationality, skill
set, qualification
and language
Take note!
Departures
range from days
of the week to
date, months
and even
seasons
Product Code =
important! Code
will be
searchable
through 1Source
(April 2012)
Duration – min &
max
Understand the
bigger picture.
Many
programmes
involve multiple
steps within the
application
process
Break it down.
Keen to know
how life pre and
during the
programme
works day by
day?
A large part of
Work & Travel
is all about
potential
earnings!
Supplier
Product
Camp Europe
Camp Europe
Alliance Abroad Group
Summer Work & Travel Program
Alliance Abroad Group
Internship Program
Alliance Abroad Group
Training Program
Global Work & Travel Co.
Get It All!
Global Work & Travel Co.
Get A Lot!
Global Work & Travel Co.
Get Started!
OzBound
The Basix
OzBound
The Essentialz
Australian Backpackers Work & Travel
Australian Starter Packages: Perth, Darwin, Cairns,
Brisbane, Sydney, Melbourne and Adelaide
Australian Backpackers Work & Travel
Farm Familiarisation
Australian Backpackers Work & Travel
Australian Internships (Paid & Unpaid)
Base Backpackers Auckland
New Zealand Working Holiday Packages
i-to-i TEFL
Teach English Abroad (TEFL)
Camp Europe
Snapshot: Unique camp counsellor experiences in any one of 20 European summer camps.
Programme Details: Week 1 – language course in Hamburg/Munich, week 2 – Camp
Adventure Academy and counsellor certification, weeks 3 to 8 – counsellor placement in any
one of 20 camps (depending on where the programme requires additional hands)
Departure Dates: Hamburg – 08 June 2012. Munich – 15 June 2012.
Duration: 4-8 weeks
Eligibility: min 19 years of age and experience working with children
Inclusions: 1 wk language/culture learning in Hamburg or Munich, 1 week camp counsellor
course, 2 to 6 week camp placement, room & board (half board during language course, full
board during counsellor course and placement), ground transport in camp country (transfer
from Munich or Hamburg to chosen camp are not included and clients not arriving to Munich
Airport must arrange their own transport to the package departure point), further language
training, full insurance coverage during placement and Camp Counsellor
certification/recognition
Programme Fee: fr 21,922 kr
Other Fees: European/Schengan visa, flights, travel from Germany to camp placement and
additional support funds
STA Commission: 20%
How to book: Camp Europe
1. Refer to STAy Product Information Pages – Hamburg/Munich for eligibility, departure
dates, duration details and booking procedure.
2. Availability Search - enter search criteria: All Accommodations, departure date, #
nights, # pax and supplier name. And ‘Search’.
It is also possible to add in the City Code, to further refine the search results but as ‘Camp Europe’ only have two
programmes in Germany, adding a city code is not a necessity.
3. Results – 1. Click +sign (next to details) to glean further details and then click on
the ‘hyperlinked product name’
4. Room Details - various information tabs will appear. Ensure you read through each
carefully as terms & conditions/cancellation policies are not to be taken lightly.
Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on
‘Proceed’
5. Item Set Details - skip additional services by clicking on ‘Skip’
6. New Overview Page – click on ‘Book’
Passenger Details – Enter all relevant details, DOB and then BEFORE clicking on
‘Proceed’, consultants must click on the ticked ‘menu’ and add a ‘special request’ in
order to advise client’s arrival and departure details at time of booking to ensure
transfer is included
Failure to do this and the client will be required to source own transfers and at an extra
cost!
Click on ‘update’
8. Passenger Details – Enter all relevant details, DOB and then click on ‘Proceed’
9. Booking Overview – Confirmation of booking with STAy reference
10. Once the booking is confirmed it is mandatory that consultants access the “Camp
Europe Application Form” (from the STAy Product Pages)
Alliance Abroad Group
Snapshot: Offer a wide range of work and travel options through the US. Ranging from 3
weeks to 18 months.
Programme Details:
Summer Work & Travel Programme - Earn some extra money and see a bit of the U.S.
during your summer break!
This programme provides a short-term opportunity to international university students,
aged 18-25 and proficient in English, to experience life in the U.S. first-hand though work
experience with American host companies.
Internship Programme - Enhance your career skills and industry-specific expertise through
structured and guided work-based internship programmes.
The placements provide practical work experience to university students or recent
graduates in their chosen field of study. The primary objective of the J-1 Intern Programme
is to enhance the skills and expertise of programme participants in their academic or
occupational fields through participation in structured and guided work-based training and
internship programmes. The programme also seeks to improve participants’ knowledge of
American techniques, methodologies, and expertise.
Training Programme - Build upon your years of experience in your chosen career.
This Training Programme provides practical work experience to young professionals in their
chosen field of study or profession. Gain valuable experience to build upon your existing
career training and learning from American business practices with hosting companies.
Alliance Abroad Group..continued
Departure Dates:
Internship Programme & Training Programme - Available all year round.
Summer Work & Travel Programme – available for summer or during university designated
vacation breaks.
Duration:
Summer Work & Travel Programme – 1 to 4 months
Internship Programme – 3 weeks to 12 months
Training Programme – 3 weeks to 18 months
Eligibility:
Summer Work & Travel Programme – 18 to 25 and proficient in English
Internship Programme – Students must be enrolled in in a post-secondary institute or within
12 months of their graduation date. Strong to advanced English levels is preferred.
Training Programme – Participants must have a post-secondary degree in their field of
training and one year of related work experience (outside of U.S.), OR five years experience
(outside of the U.S.) in their chosen career. Advanced English levels are preferred.
Alliance Abroad Group..continued
Inclusions:
Summer Work & Travel Programme –
J-1 Visa documentation, DS-2019 processing & paperwork filing/processing
24/7 toll-free support hotline throughout process and during stay in U.S.
Required medical coverage & travel insurance
Assistance with arrivals & transportation & housing assistance
A paid summer job secured prior to arrival (if you choose Full Service Placement Option)
Participant handbook & access to tax refund services
30-day grace period to travel at the end of the programme
Internship Programme –
J-1 Visa documentation, DS-2019 processing & paperwork filing/processing
Detailed training plan (DS-7002 Form) - charts your progression & learning
Health/travel insurance
Housing assistance upon request
24/7 toll-free support hotline throughout process & during stay in U.S.
Support during the programme, orientation & participant handbook
Access to tax refund services
30-day grace period to travel at the end of the programme
Alliance Abroad Group..continued
Training Programme –
J-1 Visa documentation, DS-2019 processing & paperwork filing/processing
24/7 toll-free support hotline throughout process & during stay in U.S.
Required medical coverage & travel insurance, assistance with arrivals, housing &
transportation
Detailed training plan (DS-7002 Form) - outlines your training & learning path
Participant handbook
Access to tax refund services
30-day grace period to travel at the end of the programme
Programme Fee: fr 5,310 kr
Other Fees: Flights, housing, SEVIS fee, US Embassy visa fee, personal support funds (min
US$500), travel insurance.
STA Commission: US$200 – US$500
How to book: Alliance Abroad Group
This will most probably be a direct/local deal between STA SE and Alliance.
Please direct queries to Julian Lawman: julian.lawman@statravelgroup.com
Global Work & Travel Co.
Snapshot: Work and travel Canada for up to 12 months with just about everything sorted
before you even leave home
Programme Details: Once a programme has been intitally booked with an STA consultant
an application form will need to be completed. GWTC will then contact the applicant to
discuss programme inclusions and what to expect.
Get It All! –
• Guaranteed job opportunity before arrival
• 2nd & 3rd job placement opportunity arranged for you
• Limousine pick up from Vancouver Airport
• 5 nights hostel accommodation in Vancouver with breakfast
• Guided day tour & pre-paid mobile phone with SMS credit
• Housing assistance (if not provided by employer) & interview preparation
• Plus all inclusions mentioned in shaded box above
Get A Lot! –
• Interview with recruitment consultant pre-departure
• Up to 3 job opportunities after arrival
• Shuttle bus transfer from Vancouver Airport 3 nights hostel accommodation in Vancouver
with breakfast
• Housing assistance (if not provided by employer) & interview preparation
• Continuous job list access
• Plus all inclusions mentioned in shaded box above
Global Work & Travel Co. continued
Get Started! –
• Job list upon arrival & continual access
• 1 night hostel accommodation in Vancouver with breakfast
Departure Dates: Year-round! For summer season employment, May & June arrival highly
recommended. For winter season employment, November to Mid- December arrival highly
recommended.
Duration: 4-12 months
Eligibility:
• Aged between 18-30 (up to 35 years for some nationalities) on date of application
• Clear of any criminal convictions
• Able to commit a minimum of 4 months per job
• Able to speak English to a good standard
Inclusions:
• Fast-tracked bank account & social insurance number application assistance
• ‘Welcome to Canada’ package & orientation
• Mail holding, luggage storage, tax return assistance & on-going support in country
• Access to resource centre, guidance with Working Holiday Visa & CV advice/review
• Organised social events
Programme Fee: fr 3,203 kr
Other Fees: Flights, IEC visa, personal travel insurance, personal support funds
STA Commission: 25%
How to book: Global Work & Travel
Co.
This will most probably be a direct/local deal between STA SE and Global Work & Travel
Co.
Please direct queries to Paul Celaschi: paul.celaschi@statravelgroup.com
OzBound
Snapshot: Work & Travel packages to Australia with full support in your home and arrival
country. These packages are much more than a means to getting a job – expect regular
social events and a community of like minded travellers
Programme Details:
The Basix
The Essentialz
*** All holders of a valid International Student (ISIC), Youth (IYTC) or Teacher (ITIC)
Identity Card will receive discounted rates ***
Once booked, applicants will receive a pre-departure/farewell invitation to find out more
about living and working in Australia. Clients will need to book themselves into an Arrival
Information Session - this is where the remainder of the package will be provided.
Information on how to book this session will be provided in the introduction email sent to
the client.
Departure Dates: Year-round! For summer season employment, May & June arrival highly
recommended. For winter season employment, November to Mid- December arrival highly
recommended.
Eligibility: Must have the right to work in Australia – ie have a visa or a passport
OzBound..continued
Inclusions:
The Basix
• Mail holding
• Before you go party
• Choice of Australian bank accounts
• Fee-free money transfer
• Choice of Australian SIM card
• Employment advice & CV forwarding
• Welcome to Oz info session
• Medicare number & tax file number
• Friday night drink voucher & Sydney welcome lunch
• Sydney Harbour cruise, The Rocks pub crawl free entry to The Ministry of Sound and a
Bondi to Coogee walk
• 7 day gym membership
• Social Events Club membership
The Essentialz
• Includes The Basix +
• 3 nights Sydney hostel accommodation
• Hostel including daily breakfast
• Arrival airport transfer
Programme Fee: fr 532 kr
Other Fees: Flights, visa, personal support funds, accommodation and travel insurance
STA Commission: 28%
How to book: OzBound (The Basix)
1. Refer to STAy Product Information Pages
For: when to apply (how many weeks out prior to desired departure), eligibility,
inclusions, and any other information that is required at the time of booking (IE –
supplier memo for client’s contact details)
2. Availability Search - enter search criteria: Other (or All Items as default)- departure
date, # pax and city code (SYD). For Click on ‘Search’.
3. Item Set Detail Result
Click on the required hyperlinked product name
4. Item Detail Result
Click on the required rate type (blue arrow) – Adult or Cardholder
5. Book Item Various
information
tabs will
appear.
Ensure you read
through each
carefully as
eligibility/term
s & conditions
/cancellation
policies are not
to be taken
lightly.
Enter # of
applicants, tick
that
acceptance of
all errata,
terms and
conditions and
click on
‘Proceed’
6. New Overview Page – Hover over the ‘Menu’ button and select ‘Add Special Request’
A pop-up Memo window will appear. Tick ‘Message To Supplier’ and a new field will
appear allowing you to add in any detail the supplier requires as part of the booking.
Should you not action this step and you later hit the “book” button, it is not possible
to recall the booking and add a message to supplier. This must be done before the
booking is booked/confirmed.
Click on ‘Update’
You will then be taken back to the Booking overview.
7. New Overview – Click on ‘Book’ in order to add passenger details
8. Additional Details – Enter all relevant details then click on ‘Proceed’
9. New Overview – New Booking with added passenger details.
Click on Book
10. Booking Overview – Confirmation of booking & STAy reference
How to book: OzBound
(The Essentialz)
1. Refer to STAy Product Information Pages
For: when to apply (how many weeks out prior to desired departure), eligibility,
inclusions, and any other information that is required at the time of booking (IE –
supplier memo for client’s contact details)
2. Availability Search - enter search criteria: Packages (or All Accommodation as
default)- departure date, # of nights, # pax and city code (SYD). For Click on
‘Search’.
3. Results – 1. Click +sign (next to details) to glean further details and then click on
the ‘hyperlinked product name’
4. Room Details - various information tabs will appear. Ensure you read through each
carefully as terms & conditions/cancellation policies are not to be taken lightly.
Enter 1 “room”, tick that acceptance of all errata, terms and conditions and click on
‘Proceed’
5. Item Set Details - skip additional services by clicking on ‘Skip’
6. New Overview Page – Hover over the ‘Menu’ button and select ‘Add Special Request’
A pop-up Memo window will appear. Tick ‘Message To Supplier’ and a new field will
appear allowing you to add in any detail the supplier requires as part of the booking.
Should you not action this step and you later hit the “book” button, it is not possible
to recall the booking and add a message to supplier. This must be done before the
booking is booked/confirmed.
Click on ‘Update’
You will then be taken back to the Booking overview.
7. Passenger Details – Ensure you add all relevant details and then click on ‘Proceed’.
8. Booking Overview – Confirmation of booking & STAy reference
Australian Backpackers:
Starter Packs
Snapshot: City starter packs perfect for anyone wanting a stress free start in Perth,
Darwin, Cairns, Brisbane, Sydney, Melbourne and Adelaide. With guided orientation, hostel
accommodation, job search access and job offers sent for entire duration of stay!
Programme Details: Perth (2n), Darwin (2n), Cairns (2n), Brisbane (2n), Sydney (2, 4,
6n), Melbourne (2, 4n) and Adelaide (2n)
Clients are met at the airport, transferred to their hostel accommodation and equipped with
a comprehensive work and travel pack, and 12 months membership to the Australian online job agency and Woodduck Australian Backpackers job agency
Departure Dates: daily
Duration: 3-7 days
Inclusions: hostel accommodation and transfers, comprehensive work and travel pack,
2x12 months Job Club membership, set up of: mobile phone/SIM card/bank
account/Medicare card/mail forwarding/holding service/tax/file number; and variety of
excursions and planned social activities.
Programme Fee: from 2,483 kr
Other Fees: visa, food and other personal support funds
STAy Commission: 25%
Australian Backpackers:
Australian Internships
Snapshot: Australian Internship placements (paid and unpaid) with a focus on the
hospitality industry. From 6 weeks to 6 months in SYD, MEL, BNE, OOL, ADL and PER. Ideal
for linking university studies & graduate qualifications with career dreams.
Programme Details:
-3 months & 6 months paid placement options with pre-departure and in-country support
assistance, welcome pack, host company induction and arranged social events.
Remuneration from AU$13 to AU$18 (average $15-16) and weekend rates AU$20 to AU$28.
-6 weeks to 6 months un-paid placements - to gain valuable experience in anything fr
marketing, finance, media to fashion.
Clients to provide 8 weeks before intended start date: CV, cover letter and application
(including STAy booking reference). Clients will then undergo an interview.
Departure Dates: daily (exact start date will depend on the internship offered)
Duration: 6 weeks – 6 months
Eligibility:
-Have a strong level of English (min IELTS 7.0)
-Be 18-30 years of age
-Have full-time availability throughout the internship period
-Be eligible for a Working Holiday Visa (417)
Inclusions: 6 week – 6 month placement, pre-departure and in-country support and
assistance, welcome pack and in-depth induction with host company, organised social
events/weekends, reference or statement of service from host company on completion of
internship
Programme Fee: from 7,729 kr
Other Fees: visa, arrival transfer, insurance, accomm and other personal support funds
STAy Commission: 20%
Australian Backpackers:
Farm Familiarisation
Snapshot: Farm Familiarisation packages ex Sydney – terrific opportunity for those wanting
to gain farm hand experience in Australia’s outback. Varying package options, some with
the onwards employment that count towards a second year visa!
Programme Details: 9 nights Gold, 6 nights Silver and 6 nights farmstay (basic). All 3 are
aimed at educating the participant in the Australian outback way of life and they offer the
opportunity for participants to learn to drive 4x4 vehicles, horse ride, muster, sheep shear,
pick cotton and work with polo-cross horses (just to name a few). Completion of learning
modules leads to certification and possible onwards employment.
Departure Dates: Gold - Thursdays (Farm Course starts Mondays), Silver & Farmstay Sundays (Farm Course starts Mondays).
Duration: 3-7 days
Eligibility:
-Understand, speak and write fluent English
-Possess the correct working holiday visa
-Have an Australian reciprocal Medicare Card, if not eligible, then comprehensive
personal/Travel Insurance
-Be fit and able to complete the course
-Notify any medical conditions/medication, prior injuries, dietary conditions or learning
disabilities
-Possess a drivers’ license
Australian Backpackers:
Farm Familiarisation continued…
Inclusions:
*Gold - Sydney airport pick up and transfer out to the farm, 3 nights accomm in Sydney, 6
nights station accomm and all meals, learning modules, work shirt, activities, local pub
dinner, guaranteed 3-4 job offers after successful course completion, assistance with bank
account, tax file and mail redirection set up, 12 months emergency assistance
*Silver - one way transfer out to the farm, 6 nights station accommodation and all meals,
learning modules, work shirt, activities, local pub dinner, guaranteed 1 job offer after
successful course completion, assistance with bank account set up.
*Farmstay - one way transfer out to the farm, 6 nights station accommodation and all
meals, learning modules, work shirt, activities, local pub dinner, assistance with bank
account set up
Programme Fee: from 5,805 kr
Other Fees: visa, onward travel - funds of at least at least AU$500 to cover travel
expenses, other personal support funds.
STAy Commission: 20%
How to book: city starter & farm
packages
1. Refer to STAy Product Information Pages –
Sydney/Melbourne/Adelaide/Brisbane/Cairns/Darwin for Starter Pack departure date
and duration details. And Sydney for Farm packages.
2. Availability Search - enter search criteria: Packages (or All Accommodations as
default), departure date, # nights, 1 room and 1 pax. Click on ‘Search’.
3. Results – 1. Click +sign (next to details) to glean further details and then click on
the ‘hyperlinked product name’
4. Room Details - various information tabs will appear. Ensure you read through each
carefully as terms & conditions/cancellation policies are not to be taken lightly.
Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on
‘Proceed’
5. Transfer Details – add in clients flight arrival details (failure to do this and the client
will not be met at their chosen Australian airport)
6. Item Set Details - skip additional services by clicking on ‘Skip’
7. New Overview – click on Book to add passenger details
8. Passenger Details – Enter all relevant details, DOB and then click on ‘Proceed’
9. New Overview – Pending new booking with passenger details.
Click on ‘Book’
10. Booking Overview – Confirmation of new booking with STAy reference
How to book: Australian internships
1. Refer to STAy Product Information Pages – Sydney /Melbourne/Brisbane/The Gold
Coast/Adelaide/Perth – for departure dates, duration and any important information
required as part of the booking process (eg client’s email address must be added as
a memo).
2. Availability Search - enter search criteria: Other (or All Items as default), departure
date, # pax and city code. Click on ‘Search’.
3. Item Set Detail Results - Click on the ‘hyperlinked product name’
4. Item Detail Results – Click on the desired blue arrow and note deposit requirement!
5. Book Item – various information tabs will appear. Ensure you read through each
carefully as terms & conditions/cancellation policies are not to be taken lightly.
Tick that the errata, T&Cs have been read, select the number of adults required and
then click on ‘Proceed’.
6. New Booking Overview – click on ‘Book’
7. Additional Pax Details – complete all section and then click on ‘Proceed’
8. New Overview – Click on ‘Book’
9. New Booking Overview – confirmation of new booking with STAy reference
10. Continuation of booking (post STAy):
Step 1 – Clients to provide Australian Backpackers with client's CV, cover letter and
application (including STAy booking reference). This must be done at least 8 weeks
prior to the intended start date of the internship. Australian Backpackers will then
respond advising if they can assist the customer
Base Backpackers Auckland
Snapshot: The perfect package for backpackers travelling to New Zealand on a Working
Holiday Visa - The package includes help setting up an NZ bank account and an NZ Tax File
Number and A GUARANTEED JOB OFFER, as well as loads of other handy additions.
Programme Details: Clients will be met at Auckland airport, transferred to BASE
backpackers and, from there, equipped with all necessary details to get the off to a cracking
working start. Package available for 3, 5, 8 days.
Departure Dates: Daily
Duration: 2, 4, 7 nights
Eligibility: min 18 years and a New Zealand working holiday/tourist visa
Inclusions: Accommodation in shared dorm, airport pick up transfer, breakfast, Vodafone
SIM card, one hour Internet access, a drink voucher for Globe Bar
- Work package
x 12 months registration with NZ Job Search
x Orientation Session / Job Placement Service
x Applying for IRD (NZ tax number)
x Opening a bank account
x CV / Cover Letter hints and advice
x Arranging interview times with employers
24 contact number, access to discounted NZ travel products, luggage storage, mail and fax
service; and work NZ Handbook.
Programme Fee: fr 2,055 kr
Other Fees: flights, visa, travel insurance, return transfer, meals and any other personal
support funds
STA Commission: 25%
How to book: Base Backpackers
Auckland
1. Refer to STAy Product Information Pages – Auckland for departure dates and duration
details
2. Availability Search - enter search criteria: Packages (or All Accommodations as
default), departure date, # of nights, # rooms/beds and # of pax. Then double click
on the Accommodation Name field and a pop up window/field will appear. Type in
Base Auckland: and click on ‘Search’
3. A list of products and their related STAy code will result. In this case only the one.
Select the product by clicking on the ‘hyperlinked name’
You will be taken back to the Availability Search page and the Accommodation name
field will be correctly populated. You can choose to also include the city code, but as
a particular supplier has been selected it is not mandatory that a city be selected too
4. Click on ‘Search’
5. Search Results – click on the ‘hyperlinked product’ name
6. Room Details – various information tabs will appear. Ensure you read through each
carefully as terms & conditions/cancellation policies are not to be taken lightly.
Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on
‘Proceed’
7. Transfer Details – time and flight number MUST be added at this point before
proceeding otherwise the client will not be met at the airport.
Click on ‘Proceed’
8. Item Set Detail Results – skip additional services by clicking on ‘Skip’
9. New Overview – click on ‘Book’ to add passenger details
10. Additional Details – populate all fields
11. New Overview – Pending new booking with passenger details.
Click on ‘Book’
12. New Booking Overview – confirmation of new booking with STAy reference
13. Transfer Voucher – it is essential you print off the necessary transfer vouchers from
the STAy product pages, for the client before they depart.
i-to-i TEFL
Snapshot: i-to-i is the world’s leading online and short course TEFL provider (Teaching
English as a Foreign Language)
Learn the skills you need and gain the confidence to earn money while you travel abroad.
Or get a guaranteed job with one of their internships in China or Thailand.
Programme Details, Departure Dates, Durations, Eligibilty, and Inclusions:
see http://compass.bluee.net/10463.htm
Programme Fee: fr 1,522 kr
STA Commission: TEFL Courses - 25%, Internships - 20%
How to book: TEFL
Go to: http://compass.bluee.net/10463.htm and follow the instructions
End short version of W&T training
Contact
Julian.Lawman@statravelgroup.com – for Alliance Group queries
Paul.Celaschi@statravelgroup.com – for Global Work & Travel Co. queries
STAyproduct@statravelgroup.com - for STAy product queries
Jen Dorward – for i-to-i product queries