Ondřej Zikmunda
Recruitment Specialist
GTS Brno s.r.o. – A Lufthansa Company
14.12.2011

• Global Tele Sales Brno s.r.o. is a member of GTS Group – A
Lufthansa Company, worldwide network of service centers and
100% daughter company of Deutsche Lufthansa AG.
• Brno is 1 out of 8 centers, which form the global network of GTS
Group
Berlin
Dublin
Peterborough Brno
Istanbul
Shanghai
Melbourne
Cape Town

• Concern Deutsche Lufthansa AG
– is an employer for almost 90 000 people
– operates in 70 countries and is an owner of more than 270 aircrafts
– weekly 12 700 flights and yearly more than 50 mil. passangers
• GTS Group – A Lufthansa Company
– is a worldwide employer of almost 1800 people
– provides service for 41 markets in 27 different languages
– yearly serves over 10 mil. customers
• Global Tele Sales Brno s.r.o – A Lufthansa Company
– Has been established in 2005
– Currently employs more than 270 people with 30 different nationalities

• Customer Service Department (cca 180 lidí)
– Provides customer service for Central and Eastern European markets
– Main service clients:
– Deutsche Lufthansa
– Swiss International Air Lines
– Austrian Airlines
– Brussels Airlines
– British Midland Airways

• Markets serviced from Brno:
– Germany
– Czech and Slovak Republic
– Russian speaking countries
– Poland
– Hungary
– Romania
– Bulgaria
– Serbia and Croatia

• Services provided by GTS Brno:
– Reservations, rebooking, irregularities
– Travel agencies
– Loyalty program Miles and More
– Top clients – M&M, HON, SEN
– Fulfillment – issueing of tickets
– Credit cards payments
– Non call tasks – Email, LH.com etc.

• Full time employment
• Part time employment – available upon agreement, at least 3 months on full time basis due to necessary trainings
• Shifts:
- morning shift 6:30-15:00, afternoon shift 14:30-23:00
+ 1x monthly also weekend
(with additional payment and extra days off)
• Probation period 3 months, termination period 3 months
• Paid annual vacation 4 weeks (20 work days)
• Employment contract for unlimited period

• Previous epxerience or praxis not necessary
• Full training provided for all positions
• Training program is a part of employment
– ( 1st day of training = 1st day of employment)
• 3 weeks of theoretical group training in English language
• 3 - 4 weeks of practical training in English and German language, individual form 1 to 1
• Final exams at the end of theoretical and practical training certificate
• Costs of training covered by the company – Qualification agreement

• Modern workplace in center of Brno city
– Spielberk Office Center
• Dynamical and multinational environment
• Employee dicsounts
– Restaurants, language schools
– Fitness, hotels, car rentals
– Travel agencies etc.

• Contributions for lunch vouchers, language courses and professional trainings
• Discount for airline tickets
– After 6 months of employment
– Unlimited for employee and partner, up to 90% by ca 70 companies
– Limited for parents and friends, up to 70% by ca 15 companies
• Free time activities, team outings, sports, company parties

• Training program on regular basis, upskilling for more difficult and complex services, crosskilling for various clients.
• Opportunities for business travels abroad (other centers in the
GTS Group network or other Lufthansa locations.
• Development program „Focus on you“ for young potentials
• Career opportunities within the whole GTS Group and Lufthansa network

• Start dates in 2011:
– January 2012
– March 2012
– June 2012
– October 2012
• Contacts:
Global Tele Sales Brno s.r.o. – A Lufthansa Company
– Holandská 1, 639 00, Brno
– Tel: +420 515 503 141, Email: ondrej.zikmunda@dlh.de
– WWW.GLOBALTELESALES.CZ

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