Philadelphia Facts…
• 144 sq miles
• Founded by William Penn in 1862
• 1.6 million and growing
• Largest city in Pennsylvania
• 2nd largest City on the East Coast
• 5th most populous City in the US
• 7th largest metropolitan economy in the US ($368 billion in 2012)
Rich History – City of Firsts
• First Hospital
• First University
• First Bank in the Country
• First Stock Exchange
• First Zoo
• First computer
• First Capital of the United States
• First art museum and art school
• First Public Water Supply Project
• First Fire Insurance Company
Philadelphia’s Innovation Ecosystem
Philadelphia’s IT Portfolio
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Number of users – 26,000+
Number of servers – 1,800+
Number of devices (PCs, printers, laptops, other) – 26,000+
Number of locations – 250
Data center foot print – 16,000+ sq. ft.
Number of IT staff (City) – 680+
Number of IT staff (contractors) – 200+
Number of core business applications – 100+
Number of web pages – 16,000+
• Total IT spend
– Operating – $165m+ (annual)
– Capital – $120m+ (5 year)
How do we get there? (cont)
2011 – Defining moment for IT
Does Information Technology in Philadelphia…
• Maximize the effectiveness and efficiency of City government?
• Strike the right balance between enterprise view and agency autonomy?
• Advance innovative solutions and creative thinking?
• Deliver best service at best value?
• Enable accountability and transparency?
• Align business and IT priorities?
• Hold our vendors, consultants and suppliers accountable?
• Keep the City’s exposure to risk at an acceptable level?
• Operate on the principles of sustainability?
Where we were as an IT community in 2011
strong 1…weak 2
Success means we have to balance 3 key components
Keep the lights on
Running the
business
Enhancing
the business
Modernize and
Innovate
Learn and
Experiment
Growing the IT
organization
And building the organization from the ground up
Who gets it done
How we do it
What we do
Who we
are
Guiding our day-to-day actions are the following
operating principles
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“Cloud first” approach to delivering cost-effective infrastructure service
Buy over build to leverage COTS and accelerate development
Take on initiatives & technologies that are operationally achievable
Enabling engagement-based government through Open Data and government
transparency
Internet-enabled business processes
Self service for every transaction that does not require face2face
authentication
Preference for open source standards to preserve ROI of existing technology &
build a foundation for the future
Engage commissioners and agency heads in conversations and decisions
around business architecture, enterprise architecture, information
management and cyber security
How do we get there? (cont)
Operating principles continued
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Advance Philadelphia’s innovation ecosystem
Use Open Data to nurture the local tech community and, in turn, they can help
solve neighborhood pressure points
Evangelize GIS and other visualization tools to connect with citizens and the local
community
Federated approach to managing the City’s complex IT portfolio – can’t be
everything to everyone
Co-sourcing strategy to strike the right mix of talent pool and succession planning
Competitive procurements to access best available solutions
Advocate for small, women, and minority owned business participation since they
are the backbone of our local tech community
Educate everyone around you on the value of organizational hygiene to improve
City’s security posture
Practice creative frugality
How do we get there? (cont)
Build an innovation management program
• Chief Innovation Officer
• Chief Data Officer
• Open Data EO
• Open Data Pipeline & Exchange Platform
• Urban Mechanics & Civic Technology
• Public Private Partnerships (P3)
• 311 as a community engagement platform
• Innovation Academy/Lab (coming in ‘14)
• Philadelphia 2035 and Green Works
• Bloomberg Grant for Social
Entrepreneurship Program
Carefully
orchestrated
programs designed to
grow and support the
City’s innovation
ecosystem
Community engagement means our strategies have to
be built around
Mobile + Web + Social + Cloud + Open/Big/GIS Data
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Where are we headed?
By 2013 – Level 3
By 2015 – Level 4
The IT Portfolio – Past (2011)
Traditional IT Services
> 99%
Keep the lights on
The IT Portfolio – Today
Traditional IT Services
< 60%
Keep the lights on
Innovation
Management
Community
Engagement
30%
10%
Innovate
The IT Portfolio – 2015
Traditional IT
Services
<30%
Keep lights
on
Innovation
Management
Community
Engagement
50%
20%
--- Innovate ---
The role of the Chief Innovation Officer…
• disrupt (in a productive way)
• expose data and use it as currency to spark civic
innovation and community engagement
• use technology to drive meaningful change for the
entire city
Thank you
Email – adel.ebeid@phila.gov
Twitter @adelebeid