Professional Management in the Entrepreneurial Firm Part 5 Managing Growth in the Small Business PowerPoint Presentation by Charlie Cook The University of West Alabama Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. Looking Ahead After studying this chapter, you should be able to: 1. Discuss the entrepreneur’s leadership role. 2. Explain the distinctive features of small firm management. 3. Identify the managerial tasks of entrepreneurs. 4. Describe the problem of time pressure and suggest solutions. 5. Explain the various types of outside management assistance. Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–2 Entrepreneurial Leadership • What is Leadership? –Involves pointing the way: creating and communicating the entrepreneur’s vision of the firm –Varies in a business as it grows larger and more mature • Leadership Qualities of Founders –A tolerance for ambiguity –A capacity for adaptation Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–3 Entrepreneurial Leadership (cont’d.) • What Makes an Effective Leader? –One who is focused intently on attaining the firm’s business goals –One who creates a significant personal relationship with employees based on loyalty and respect –One who directly influences employees’ understanding of how the firm operates (e.g., its ethics) –One who makes the firm attractive to new employees Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–4 Entrepreneurial Leadership • Leadership Styles –Coercive leaders demand immediate compliance. –Authoritative leaders mobilize people toward a vision. –Affiliative leaders create emotional bonds. –Democratic leaders build consensus. –Pacesetting leaders set high standards and expect excellence. –Coaching leaders develop people. Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–5 Entrepreneurial Leadership (cont’d.) • Leadership That Builds Enthusiasm –Empowerment • Giving employees authority to make decisions or take actions on their own –Work teams • Groups of self-managed employees with the freedom to function without close supervision –Benefits • Workers are more satisfied with their working environment • Productivity and profitability are enhanced Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–6 Issues Affecting Small Firm Management Professional Management The Manager as Negotiator Founders as Managers Small Firm Management Firm Growth and Management Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. Managerial Weakness Resource Constraints 18–7 Distinctive Characteristics of Small Firm Management • Professional Manager –A manager who uses systematic, analytical methods of management • Limitations of Founders as Managers –Are not always good organizational members –Have difficulty fitting into conventional roles –Have a different orientation from that of professional managers Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–8 Stages in Firm Growth and Management Growth Stage Entrepreneur’s Workload Stage 1. One-Person Operation Doing all of the work. Making contact with customers. Stage 2. Player-Coach Continuing to do some of the basic work, although learning to hire and supervise. Stage 3. Intermediate Supervision Rising above hands-on management; working through intermediate managers. Stage 4. Formal Organization Using plans and budgets; following policies and procedures. Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–9 Organizational Stages of Small Business Growth Exhibit 18.1 Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–10 Managing Versus Doing STAGE 1 STAGE 2 STAGE 3 STAGE 4 One-Person Operation Player-Coach Intermediate Supervision Formal Organization Time spent managing Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. Time spent doing 18–11 The Nature of Managerial Work Planning Leading Managerial Work Controlling Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. Organizing 18–12 Planning Activities • The Benefits of Formal Planning –Improved productivity –Better focus on goal attainment –Increased credibility with stakeholders • Planning Time –“Tyranny of the urgent” –Planning requires discipline –Planning should not be postponed • Employee Participation –Employees are an excellent planning resource Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–13 Planning Activities: Types of Plans Type of Plan Purpose Long-range plan (strategic plan) A firm’s overall plan for the future Short-range plan A plan that governs a firm’s operations for one year or less Budget A document that expresses future plans in monetary terms Business policies Basic statements that provide guidance for managerial decision making Procedures Specific work methods to be followed in business activities Standard operating procedures An established method of conducting a business activity Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–14 Creating an Organizational Structure • The Unplanned Structure –Structure evolves as the firm evolves –Growth creates the need for structural change • Chain of Command –The official, vertical channel of communication in an organization –A channel for two-way communication • Span of Control –The number of subordinates supervised by one manager Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–15 Creating Organizational Structure (cont’d.) • Line Organization –A simple organization in which each person reports to one supervisor • Line and Staff Organization –An organizational structure that includes staff specialists who assist management –Line activities • Activities contributing directly to the primary objectives of the firm –Staff activities • Activities that support line activities Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–16 Line-and-Staff Organization Exhibit 18.2 Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–17 Factors Determining Optimum Span of Control Fewer Subordinates Complex work Inexperienced workers Superior with limited ability Greater Number of Subordinates Simple work Very experienced workers Superior with much ability More Subordinates Moderately difficult work Moderately experienced workers Superior with moderate ability Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–18 Creating Organizational Structure (cont’d.) • Understanding Informal Groups –They are composed of people with something in common, such as jobs, hobbies, carpools, or affiliations with civic associations. –They are an informal leadership hierarchy. –Groups with goals aligned with those of the organization can facilitate work performance and make the workplace more enjoyable for everyone. Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–19 Delegating Authority • Delegation of Authority –Granting to a subordinate the right to act or make decisions –Benefits of delegation • Frees up superior to perform more important tasks • Develops subordinate’s skills • Improves two-way communications Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–20 Exercising Control Planning and Goal Setting Establishing Standards Measuring Performance Taking Corrective Action Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–21 Stages of the Control Process Exhibit 18.3 Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–22 Communicating • Stimulating Two-Way Communication –Conduct periodic performance review sessions to get employee feedback. –Use bulletin boards to keep employees informed about developments affecting them. –Make suggestion boxes available to solicit employees’ ideas. –Hold staff meetings to discuss current issues and problems. –Hold informal meetings with employees to socialize and talk. Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–23 Negotiating • Negotiation –Two-way communication used to resolve differences in needs, goals, or ideas –Win-lose negotiations • One party must win and the other party must lose –Win-win negotiations • Both parties find a solution that satisfies both parties’ basic interests • End result of negotiations promotes long-term continuing relationships Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–24 Personal Time Management • The Problem of Time Pressure –Many owner-managers work 60-80 hours per week –Effect of overwork is inefficient work performance • Time Savers for Busy Managers –Effective use of time (time management) • • • • • • Analyze how time is normally spent. Eliminate practices that waste time. Carefully plan available time. Use a daily planner to prioritize activities. Don’t avoid unpleasant or difficult tasks. Limit conference and meeting times. Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–25 Outside Management Assistance Business Incubators Other Business and Professional Services Entrepreneurial Networks Student Consulting Teams Outside Management Assistance Management Consultants Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. Service Corps of Retired Executives (SCORE) Small Business Development Centers (SBDCs) 18–26 Services Provided by Business Incubators to New Firms Exhibit 18.5 Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–27 Reasons Small Firm Managers Shun Outside Advice 1. “I can solve the problem myself.” 2. “I don’t want anyone throwing up roadblocks to my plans.” 3. “Professional advisors should be used only as a last resort.” 4. “An outsider could never understand my business.” 5. “High-powered experts wouldn’t be interested in my business.” 6. “An advisor will raise a lot of issues I don’t have time to bother with right now.” 7. “I don’t want to share any information with an outsider.” 8. “Professional advisors cost too much.” 9. “Our long-time attorney (or accountant or banker) is a friend and knows us best. We don’t need anyone else.” 10. “I’m unsure of how relationships with professional advisors work.” Source: Craig E. Aronoff and John L. Ward, “Why So Few Business Owners Get and Accept Good Advice,” Small Business Forum, Vol. 14, No. 2 (Fall 1996), pp. 26–37. Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–28 Key Terms professional manager chain of command negotiation line-and-staff organization management functions line activities long-range plan (strategic plan) staff activities short-range plan unity of command budget span of control business policies delegation of authority procedures Service Corps of Retired Executives (SCORE) standard operating procedure empowerment work teams small business development centers (SBDCs) networking line organization Copyright © 2006 Thomson Business & Professional Publishing. All rights reserved. 18–29