CHAPTER 2
Slide 1
CHAPTER 2
ETHICS—ESSENTIAL IN THE WORKPLACE
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 2
ETHICS—
ESSENTIAL IN THE WORKPLACE
LEARNING OBJECTIVES
1. Recognize the importance of ethical behavior.
2. Explain the characteristics of an ethical organization.
3. Identify traits of an ethical employee.
4. Define steps necessary for ethical change.
5. Demonstrate a commitment to community
involvement.
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 2
Slide 3
Importance of Ethical Behavior
Recent scandals
Sarbanes-Oxley Act
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 2
Slide 4
Business Ethics
Ethics—the systematic study of moral
conduct, duty, and judgment
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 2
Slide 5
Our Ethical Roots
Religion
Philosophy
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CHAPTER 2
Slide 6
Ethics—The Why
Adherence of a moral course in
turbulent times
Alignment of organizational behaviors
with values
Integration of ethical guidelines with
decision making
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 2
Slide 7
Characteristics
of Ethical Organizations
Environmentally responsible
Internationally aware
Committed to diversity
Intolerant of race/ethnic discrimination
Intolerant of gender discrimination
Intolerant of age discrimination
Maintains a policy against sexual harassment
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 2
Slide 8
Characteristics
of Ethical Organizations
CONTINUED
Provides for the physically challenged
Committed to the community
Respects the needs and rights of employees
Right to due process
Right to privacy
Establishes and lives organizational values
Maintains a safe and healthy environment
Smoking
Substance abuse
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 2
Slide 9
Characteristics
of Ethical Organizations
CONTINUED
Provides an ergonomically sound
environment
Lighting
Acoustics
Equipment and furniture
Honest
Visionary
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 2
Slide 10
The Ethical
Administrative Professional
Accepts constructive criticism
Respects diversity
Aware of workplace politics
Respects others’ privacy
Honest
Dependable
Cooperative
Respects clients and customers
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 2
Slide 11
Factors Impeding Ethical Change
Organizations are amoral
Organizational leadership is unethical
Values cannot be changed
Labels accurately describe individuals
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 2
Slide 12
Factors Supporting Ethical Change
Practice new behaviors
Seek feedback
Provide rewards
Evaluate the effects of the ethical
change
Recognize that ethical change is an
ongoing process
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