CHAPTER 3
Slide 1
CHAPTER 3
STRESS, ANGER, AND TIME MANAGEMENT
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
STRESS, ANGER,
AND TIME MANAGEMENT
LEARNING OBJECTIVES
1. Define the causes of stress.
2. Identify stress reducers.
3. Identify time wasters.
4. Manage time.
5. Control stress.
6. Manage anger.
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 3
Stress—Its Effects in the Workplace
Healthy stress
Negative stress
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 4
Causes of Negative Stress
Work overload
Dual-career families
Single-parent families
Elderly family members
Economic pressures
Distressing work conditions
Time
Money
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 5
Chronic Stress—
Harmful to Your Health
Examples of health problems
Heart attacks
Hypertension
Heightened muscle tension
Elevated blood pressure
Impaired immune functioning
Headaches
Chronic infections
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 6
Chronic Stress—
Harmful to Your Health
CONTINUED
Examples of emotional disorders
Heightened anxiety
Depression
Anger
Phobias
Personality changes
Mental illness
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 7
Stress Reducers
Balance work and play
Distinguish between achievement
and perfection
Recognize your limits
Exercise
Watch your diet
Get enough sleep
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 8
Anger
A growing problem
Road rage
Phone rage
Desk rage
Its positive purpose
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 9
Anger Management
Relax
Use positive self-talk
Walk away
Talk to a friend
Solve the problem
Take breaks
Personalize your cubicle
Get help from a professional
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 10
Time Management
Time defined
Time wasters
Ineffective communication
Inadequate planning
Improper use of e-mail
Poor telephone usage
Improper handling of visitors
Disorganization
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 11
Techniques for Managing Time
Set goals
Analyze how you spend your time
Prepare an action plan
Set priorities
Prepare daily to-do lists
Simplify repetitive tasks
Conquer procrastination
Handle paper once
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 3
Slide 12
Techniques for Managing Time
CONTINUED
Organize your work area
Use time effectively
Use good communication techniques
Practice speed reading
Use electronic time management systems
Set up an exercise program
Get the proper amount of sleep
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western