CHAPTER 1
Slide 1
CHAPTER 1
THE EVER-CHANGING WORKPLACE
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
THE EVER-CHANGING
WORKPLACE
LEARNING OBJECTIVES
1. Describe the future workforce.
2. Determine changes in the work environment.
3. Define the types of business organizations and
workplace structures.
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
THE EVER-CHANGING
WORKPLACE
LEARNING OBJECTIVES (continued)
4. Describe the role and responsibilities of
administrative professionals.
5. Identify skills and qualities necessary for
administrative professionals.
6. Begin the development of a professional
growth plan.
7. Develop critical-thinking skills.
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 4
The Workplace—2050
What will work life be like in 2050?
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 1
Slide 5
The Labor Force
Increasingly diverse
Greater numbers of women
Women in positions of greater authority
More senior citizens
Higher educational level
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 6
Work Environment
Globalization of the economy
Telework
Quality focus
Downsizing
Outsourcing
Workweek
The office
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 7
Organizational Types
Businesses
Sole proprietorship
General partnership
Limited partnership
Corporation
Limited liability company
Cooperative
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 8
Organizational Types
CONTINUED
Not-for-profit entities
Governmental units
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 9
Workplace Structures
Stockholders
Board of directors
Management
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 10
Administrative Professional
Evolving role
Job responsibilities
Workplace requirements
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 11
Success Skills
for Administrative Professional
Interpersonal skills
Teamwork skills
Verbal and written communication skills
Analytical/critical thinking skills
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 12
Success Skills
for Administrative Professional
CONTINUED
Technology
Computer skills
Leadership skills
Time, stress, and organizational
management skills
Verbal presentation skills
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 13
Success Qualities
Openness to change
Creativity
Dependability
Confidentiality
Integrity
Initiative/motivation
Flexibility/adaptability
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
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CHAPTER 1
Slide 14
Professional Image
Positive personal appearance
Appropriate business attire
Grooming
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western
CHAPTER 1
Slide 15
Professional Growth
College classes
Seminars and workshops
Reading
Professional organizations
THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES
© Thomson/South-Western