Presentation Slides
to Accompany
Organizational Behavior
10th Edition
Don Hellriegel and John W. Slocum, Jr.
Chapter 1—Learning About Organizational
Behavior
Prepared by
Michael K. McCuddy
Valparaiso University
Slide 1.1
Objectives for Learning About
Organizational Behavior
Describe the following competencies:
Managing self
Managing communication
Managing diversity
Managing ethics
Managing across cultures
Managing teams
Managing change
Explain the framework for learning about
organizational behavior
Chapter 1: Learning About
Organizational Behavior
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Slide 1.2
The Managing Self Competency
 The overall ability to assess your own
strengths and weaknesses, set and
pursue professional and personal goals,
balance work and personal life, and
engage in new learning—including new or
modified skills, behaviors, and attitudes
Chapter 1: Learning About
Organizational Behavior
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Slide 1.3
Core Abilities in the
Managing Self Competency
 Understanding personality and attitudes
 Perceiving, appraising, and interpreting
accurately
 Understanding work-related motivations and
emotions
 Assessing and establishing developmental, liferelated, and work-related goals
 Taking responsibility for managing yourself and
your career
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Organizational Behavior
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Slide 1.4
Five Aspects of a Career
 Career success or failure is best determined by
the individual
 No absolute career evaluation standards exist
 Examine a career subjectively and objectively
 Make decisions about occupation and activities
to attain career goals
 Consider cultural factors
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Organizational Behavior
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Slide 1.5
The Managing Communication
Competency
 The overall ability to use all the modes of
transmitting, understanding, and receiving
ideas, thoughts, and feelings—verbal,
listening, nonverbal, written, electronic,
and the like—for accurately transferring
and exchanging information and emotions
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Organizational Behavior
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Slide 1.6
Core Abilities in the Managing
Communication Competency
 Conveying information, ideas, and emotions to others
 Providing constructive feedback to others
 Engaging in active listening
 Using and interpreting nonverbal communication
 Engaging in verbal communication
 Engaging in written communication
 Using a variety of computer-based information resources
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Organizational Behavior
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Slide 1.7
The Managing Diversity Competency
 The overall ability to value unique individual and
group characteristics, embrace such
characteristics as potential sources of
organizational strength, and appreciate the
uniqueness of each individual; as well as the
ability to help people work effectively together
even though their interests and backgrounds may
be quite diverse
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Organizational Behavior
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Slide 1.8
Core Abilities in the
Managing Diversity Competency
 Fostering an environment of inclusion
 Learning from others’ differences
 Supporting diversity
 Working with others because of their talents and
contributions
 Providing leadership in addressing diversity
 Applying diversity laws, regulations, and policies
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Organizational Behavior
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Slide 1.9
Primary and Secondary
Categories of Diversity
 Primary categories:
Age, race, ethnicity, gender, physical abilities
and qualities, and sexual and affectional
orientation
 Secondary categories:
Education, work experience, income, marital
status, religious beliefs, geographic location,
parental status, and personal style
Source: Adapted from Bradford, S. Fourteen dimensions of diversity: Understanding and appreciating differences in the
work place. In J. W. Pfeiffer, 1996 Annual: Volume 2 Consulting. San Diego: Pfeiffer and Associates, 1996, 9-17.
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Organizational Behavior
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Slide 1.10
The Managing Ethics Competency
 The overall ability to incorporate values
and principles that distinguish right from
wrong in making decisions and choosing
behaviors
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Organizational Behavior
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Slide 1.11
Core Abilities in the Managing
Ethics Competency
 Identifying and describing ethical principles
 Assessing the importance of ethical issues
 Applying laws, regulations, and rules in making
decisions and taking action
 Demonstrating dignity and respect for others
 Demonstrating honest and open communication
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Organizational Behavior
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Slide 1.12
The Managing Across
Cultures Competency
 The overall ability to recognize and
embrace similarities and differences
among nations and cultures and then
approach key organizational and strategic
issues with an open and curious mind
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Organizational Behavior
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Slide 1.13
Core Abilities of the Managing
Across Cultures Competency
 Embracing cultural factors that can affect
behavior
 Appreciating influence of work-related values
 Dealing with differences in employees’ values and
attitudes
 Communicating in the local language
 Dealing with extreme conditions
 Utilizing a global mindset
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Organizational Behavior
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Slide 1.14
Work-Related Values Pertaining to
Managing Across Cultures
 Individualism versus collectivism
 Low versus high power distance
 Low versus high uncertainty
avoidance
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Organizational Behavior
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Slide 1.15
The Managing Teams Competency
 The overall ability to develop, support,
facilitate, or lead groups to achieve
organizational goals
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Organizational Behavior
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Slide 1.16
Core Abilities in the Managing
Teams Competency
 Determining use and “fit” of teams
 Setting clear performance goals
 Defining responsibilities and tasks
 Demonstrating accountability for goal
achievement
 Applying appropriate decision-making methods
 Resolving conflicts
 Assessing performance and taking corrective
action as needed
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Organizational Behavior
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Slide 1.17
The Managing Change Competency
 The overall ability to recognize and
implement needed adaptations or entirely
new transformations in the people, tasks,
strategies, structures, or technologies in
the person’s area of responsibility
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Organizational Behavior
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Slide 1.18
Core Abilities in the Managing
Change Competency
 Applying the other six competencies in pursuit of
needed changes
 Providing leadership of planned change
 Diagnosing pressures for and resistance to
change
 Applying the systems model and other processes
to facilitate change
 Dealing with new knowledge to facilitate change
Chapter 1: Learning About
Organizational Behavior
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