Module 8: Leadership and Management
Module 8: Leadership and Management
• Traits of a Successful Leader
• Exemplary Leadership
• Styles of Leadership
• The Supervisor
• Countering Corruption
• Ethical Assurance Council
Integrity Awareness and Workplace Ethics Workshop
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Module 8: Leadership and Management
Traits of a Successful Leader
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Conveys a sincere interest in others.
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Satisfies the needs of subordinates.
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Develops an organizational commitment.
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Is honest and open in dealings with fellow employees.
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Allows employees to play an active role in decision-making.
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Provides challenges and responsibilities for officers.
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Conveys trust and understanding.
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Assists in the personal development of employees.
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Module 8: Leadership and Management
Exemplary Leadership
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Is the process through which people:
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Motivate
Direct
Influence
Communicate
Promotes:
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Respect
Fairness
Honesty
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Removes obstacles that prevent others from doing their job.
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Generates an atmosphere of teamwork, comradeship, and ethical
employees.
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Module 8: Leadership and Management
The Supervisor
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Human Relations
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Role Model
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Counseling
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Motivation
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Communication
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Training
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Evaluation
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Source of Knowledge
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Module 8: Leadership and Management
Human Relations
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Be fair and respectful to all employees.
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Assess the need for specific types of leadership.
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Identify the skills necessary to perform efficiently.
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Develop positive relationships with fellow workers.
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Module 8: Leadership and Management
Role Model
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Act as trainer, counselor, and mentor for all employees.
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Help develop traits in employees such as sincerity, loyalty,
honesty, respect, and dedication.
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Module 8: Leadership and Management
Counseling
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Oversee the counseling process with employees.
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Be able to counsel ethically.
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Should use positive counseling techniques:
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Empathizing
Suggesting
Referring
Reviewing
Motivating
Clarifying
Informing
Interpreting
Use traits such as friendliness, sincerity, and honesty everyday.
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Module 8: Leadership and Management
Motivation
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Understand the effect motivation has on employees.
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Develop and use motivation strategies that enhance successful
performance.
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Motivate employees by helping them achieve goals.
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Place an emphasis on enriching the work environment.
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Create a positive and supportive atmosphere.
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Remove obstacles.
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Module 8: Leadership and Management
Communication
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Possess skills such as reading, listening, and speaking.
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Must be able to:
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Offer constructive criticism
Disagree assertively
Listen effectively
Summarize the message
Confirm a final decision
Remember that effective communication is difficult regardless of
the situation.
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Module 8: Leadership and Management
Training
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Need enough instruction skills to effectively teach employees.
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Consider a “train-the-trainer” course.
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Module 8: Leadership and Management
Evaluation
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Able to fairly document and correct improper behavior.
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Carry out and communicate “evaluation” on a daily basis.
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Record any evaluations in writing.
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Allow honesty and respect to guide the evaluation process.
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Module 8: Leadership and Management
Knowledge Source
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Stay knowledgeable.
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Remember that lack of knowledge can discredit the entire
organization.
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Module 8: Leadership and Management
Countering Corruption
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Conduct quality background investigations.
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Implement high quality on the job training programs.
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Fight political interference.
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Insure commitment and accountability.
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Conduct ethics training.
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Module 8: Leadership and Management
Countering Corruption (cont.)
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Provide positive leadership role models.
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Prevent victimization.
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Implement an effective intervention process.
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Make character and role-modeling the highest consideration for
promotion.
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Acknowledge and resolve integrity needs.
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Module 8: Leadership and Management
Conduct Quality Background Investigations
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The best predictor of future ethical performance is past behavior.
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A hiring process should be centered around high ethical
standards.
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Thorough background investigations are vital to hiring employees
with strong character.
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Upper administration will need to demonstrate sincere support
and commitment.
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Module 8: Leadership and Management
Implement FTO Programs
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Ensures that Field Training Officers are not angry and frustrated.
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Helps produce a positive organizational culture.
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Eliminates all-too-common problems associated with:
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Poor communication
Standardization
Selection processes
Compensation
Support
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Module 8: Leadership and Management
Fight Political Interference
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Exerts pressure on organizations to:
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Hire employees without conducting background investigations.
Hire or promote employees for unfair reasons.
Can also result in:
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Unfair salaries.
Understaffed and overworked workers.
Actions that demoralize employees.
An “internal culture” that causes unethical acts.
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Module 8: Leadership and Management
Insure Commitment and Accountability
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Make sure ethics is presented as a never-ending requirement.
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Reward employees for good ethical deeds.
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Punish unethical conduct fairly and quickly.
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Have consequences clearly written.
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Require supervisors to resolve integrity needs.
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Module 8: Leadership and Management
Conduct Ethics Training
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The Continuum of Compromise.
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Common ethical dilemmas.
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Facts about bad law enforcement personnel.
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Strategies to intervene to save coworkers or peers.
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Need for ethical courage.
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The Corruption Continuum.
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Module 8: Leadership and Management
Provide Positive Leadership Role Models
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Instill a sense of pride and tradition through good leadership.
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Make sure leaders set a good example for all to follow.
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Have leaders back up words with action.
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Model the behavior you want to change or influence.
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Focus on developing traits such as sincerity, loyalty, honesty,
respect, and dedication.
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Module 8: Leadership and Management
Prevent Victimization
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Officers that perceive themselves as victims often commit a series
of progressively worsening unethical behaviors.
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Perception of being a victim helps officers rationalize their
misconduct.
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Module 8: Leadership and Management
Implement an Intervention Process
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Have a process that stops unethical behaviors as soon as they are
identified.
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Use positive peer pressure to reverse the tendency of people to
join others unethical conduct.
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Provide training for supervisors to make sure they treat all
employees fairly.
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Use employee performance tracking software.
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Module 8: Leadership and Management
Give Character and Role-Modeling High Consideration for Promotion
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Supervisors are vital to the future of the agency.
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Supervisors are the first line of defense against wrongdoing.
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Supervisors must be able to have the courage to stop even minor
transgressions.
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Supervisors in Customs organizations face additional
temptations.
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Module 8: Leadership and Management
Acknowledge and Resolve Integrity Needs
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Leave a legacy of integrity.
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Remember that ethical heroism lies at a much higher level than
physical heroism.
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Module 8: Leadership and Management
Leadership and the New Orleans Police Department
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New administrator honestly acknowledged problems.
Top leaders demonstrated their commitment to integrity.
Corrupt officers were fired.
Background investigations were enhanced.
Supervisors were made accountable for their actions.
Political interference into hiring and need resources was
confronted and overcome.
Field Training Officer program was vastly improved.
Employee intervention process was established.
Internal affairs process was greatly improved.
Officer promotion and transfer procedures improved.
Anger and frustration of employees resolved.
Ethics training was conducted.
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Module 8: Leadership and Management
Discussion
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What techniques can be used to counter corruption – or potential
corruption – within your own organization?
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Module 8: Leadership and Management
Ethical Assurance Council
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Provides guidance and assistance to the ethical improvement
process.
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Establishes a communication system that causes ethical
assurances related information to be shared.
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Module 8: Leadership and Management
Goals and Objectives
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Develop a council membership comprised of key employees from
each division and unit.
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Draft a council charter.
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Have regular meetings.
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Oversee an ethical needs assessment.
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Identify and resolve problems related to ethics.
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Make ethics a way of life.
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Achieve the ethics mission, goals, and objectives.
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Document and publish council meetings and actions.
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Module 8: Leadership and Management
Role of Supervisors
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Coaching about problem-solving.
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Providing required resources.
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Giving advice on problem-solving.
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Coordinating team activities.
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Assisting in the implementation of solutions.
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Recognizing team achievement.
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Module 8: Leadership and Management
Summary and Review
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Leadership commitment to change.
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Traits of successful supervisors.
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Styles of leadership.
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Autocratic
Benevolent
Democratic
Participative
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Roles of supervisors.
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Ways to counter corruption.
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Ethical assurance council.
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