CHAPTER 1
PROFESSIONAL DEVELOPMENT
1.1 HEALTHY BODY AND MIND
1.2 EFFECTIVE COMMUNICATION
1.3 HUMAN RELATIONS
CHAPTER 1 PROFESSIONAL DEVELOPMENT | ADVANCE ORGANIZER
FOLLOWING THIS LESSON, YOU WILL BE ABLE TO:
• Establish routines to maintain a healthy body and mind
• Explain the elements of effective communication
• Develop and maintain positive human relations
CHAPTER 1 PROFESSIONAL DEVELOPMENT | ADVANCE ORGANIZER
1.1 HEALTHY BODY AND MIND
REST AND RELAXATION
EXERCISE
NUTRITION
HYGIENE
IMAGE
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | ADVANCE ORGANIZER
REST AND RELAXATION
• Necessary for a healthy,
happy life
• Sleep helps relieve
frustrations and tensions
resulting from everyday activities
Keep fatigue away with 6-8 hours
of sleep.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | REST AND RELAXATION
EXERCISE
• Helps you look, feel and work better
• Stimulates blood circulation
• Encourages proper functioning of organs
Exercise your mind by reading.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | EXERCISE
NUTRITION
• A balanced diet is essential
for personal and professional
well-being
• Most foods contain a mixture of
3 energy nutrients
• Carbohydrates, fats
and proteins
• Energy that food contains is
measured in calories
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | NUTRITION
HYGIENE
Science that deals with healthful living
PERSONAL HYGIENE
PUBLIC HYGIENE
Individual system for maintaining
your cleanliness and health
Practices that preserve the health
of the community
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | HYGIENE
HYGIENE
As a professional in the salon, you are expected to protect
your clients against:
• Impure air from poor ventilation
• Improper disinfection practices
• Improper storage or use of food
Your job as a professional is to protect and serve the public
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | HYGIENE
HYGIENE
Halitosis: bad breath
• Oral hygiene refers to maintaining
healthy teeth and keeping the
breath fresh
• Regular bathing using soap for
cleanliness, followed by
application of deodorant, plays a
major role in preventing
unpleasant body odors
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | HYGIENE
IMAGE
HAIR CARE
• Beautiful hair is clean,
healthy hair
• Communicate your professional
expertise with your own hair
design and color or perm design
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE
SKIN CARE AND MAKEUP
Healthy, glowing skin is equally dependent
on good nutrition, exercise and rest
Basics of makeup application…
Foundation should match skin tone
Contouring with light colors broadens
Contouring with dark colors narrows
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE
HANDS
Maintain smooth, soft, immaculately clean
and well-manicured hands
Wear protective gloves whenever
performing chemical services
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE
FEET
• Take proper care of your feet
• Practice good posture
• Wear good-fitting, low,
broad-heeled shoes
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE
CLOTHING
• Ensure clothing is freshly washed, or
cleaned, and pressed
• Clean and polish shoes
• Dress for success by incorporating
current trends with your personal sense
of style
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE
POSTURE
Maintaining good posture and moving properly will:
• Enhance your physical well-being
• Offer protection from muscle strain and potential injury
• Reduce physical fatigue
• Present an attractive image
Good posture is sound advice!
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE
POSTURE
• Use height adjustments on chairs
• Keep head up, chin level, shoulders relaxed
• Sit well back in chair, keeping knees together
and feet on floor
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE
ERGONOMIC TIPS
Ergonomics: the science that looks at:
• How you do your work
• What body movements, positions, tools
and equipment you use
• The effect these things have on you and
your client’s health and comfort
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE | ERGONOMIC TIPS
PREVENT NECK AND BACK PROBLEMS BY…
• Working with
shaped cushion for
back straight
manicures
• Using a free-standing sink • Using pelvic tilt
• Adjusting height of chair • Placing one foot on a stool
• Tilting client’s head
• Avoiding high heels
• Working with client
• Avoiding overreaching
standing up (long hair)
• Using tilted seat or wedge-
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE | ERGONOMIC TIPS
PREVENT FOOT AND LEG PROBLEMS BY…
• Avoiding long periods of standing
• Wearing comfortable, rubber-soled shoes
• Avoiding shoes with high heels or pointed toes
• Using a cushioned floor mat
• Utilizing hydraulic chairs that can adjust
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE | ERGONOMIC TIPS
PREVENT HAND AND WRIST PROBLEMS BY…
• Adjusting height of chair
• Utilizing swivel chair
• Tilting client’s head
• Using sharp shears that fit your hand
• Using procedural techniques that help
you keep your wrists straight
• Using an arm rest at manicure station
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE | ERGONOMIC TIPS
PREVENT SHOULDER PROBLEMS BY…
• Adjusting height of chair
• Using swivel chair
• Tilting client’s head
• Extending client’s arms when doing nails
• Using arm rest when doing a manicure
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | IMAGE | ERGONOMIC TIPS
SELF-CHECK
On a sheet of paper numbered 1-7, answer
the following questions.
1. To prevent fatigue, the recommended number of hours
of sleep is _____ to _____.
2. T or F
Exercise helps you look, feel and work better.
3. The science that deals with healthful living is referred to
as ________.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | SELF-CHECK
SELF-CHECK
4. To reduce body odor, you should bathe regularly, use
soap and apply ___________.
5. Bad breath is also known as ___________.
6. Contouring with dark colors narrows, while contouring
with light colors ___________.
7. A science that looks at the effects of how you do your
work and the body movements used while you perform
that work is called ___________.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | SELF-CHECK
SELF-CHECK
On a sheet of paper numbered 1-7, answer
the following questions.
1. To prevent fatigue, the recommended number of hours
6 to _____.
8
of sleep is _____
2. T or F
Exercise helps you look, feel and work better.
3. The science that deals with healthful living is referred to
hygiene
as ________.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | SELF-CHECK
SELF-CHECK
4. To reduce body odor, you should bathe regularly, use
deodorant
soap and apply ___________.
halitosis
5. Bad breath is also known as ___________.
6. Contouring with dark colors narrows, while contouring
broadens
with light colors ___________.
7. A science that looks at the effects of how you do your
work and the body movements used while you perform
ergonomics
that work is called ___________.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | SELF-CHECK
FACE THE FACTS
REST AND RELAXATION
 Sleeping less
than 6 to 8 hours causes your body to
become fatigued and not function properly
EXERCISE
 Lack of exercise limits your body’s
ability to look, feel and
work better
NUTRITION
 A balanced
diet is essential for your personal and
professional well-being
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | FACE THE FACTS
FACE THE FACTS
HYGIENE
 A personal
hygiene routine is essential if you expect
clients to enjoy their appointment with you
 Public hygiene
preserves the health of the community
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | FACE THE FACTS
FACE THE FACTS
IMAGE
 Beautiful hair
is clean, healthy hair
 Healthy, glowing skin
is equally dependent on good
nutrition, exercise and rest
 Hands
must be smooth, soft, immaculately clean and
well-manicured
 Take
proper care of your feet
 Maintain good
posture to enhance physical well-being
and reduce fatigue
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | FACE THE FACTS
FACE THE FACTS
ERGONOMICS
 Work with your
 Avoid
back straight
overreaching
 Adjust chair height
 Elevate
foot on stool or change positions frequently
when standing for long periods of time
 Use
a cushioned floor mat
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | FACE THE FACTS
FACE THE FACTS
ERGONOMICS
 Wear support
hose and comfortable shoes with shockabsorbing inserts; avoid high heels and pointed toes
 Use
sharp shears that fit your hand
 Use
procedural techniques that help you keep your
wrists straight
 Manicure stations should
have arm rests for the client
and salon professional
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HEALTHY BODY AND MIND | FACE THE FACTS
1.2 EFFECTIVE COMMUNICATION
NONVERBAL COMMUNICATION
VERBAL COMMUNICATION
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | ADVANCE ORGANIZER
NONVERBAL COMMUNICATION
Exchanging messages without speaking
is called “body language”
• Smiling communicates approval
• Eye contact shows acknowledgement
• Nodding communicates agreement
• Shaking hands is a sign of trust
• Leaning forward indicates interest
• Leaning backward shows doubt or lack
of interest
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | NONVERBAL COMMUNICATION
VERBAL COMMUNICATION
GRAMMAR
Practice appropriate grammar by avoiding the use of:
• Double negatives
• Slang words
• Words whose true meanings aren’t appropriate
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | VERBAL COMMUNICATION
TWO-WAY COMMUNICATION
• Present a pleasant greeting
• Express your ideas clearly
• Define purpose of your communication
• Be aware of your environment
• Watch your overtones
• Consult with others when necessary
• Be a good listener
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | VERBAL COMMUNICATION
TWO-WAY COMMUNICATION
AVOID DISCUSSING THE FOLLOWING TOPICS WITH CLIENTS:
• Religion
• Politics
• Personal problems
• Other clients’ behavior
• Information given to you
in confidence
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | VERBAL COMMUNICATION
SELF-CHECK
Number a separate sheet of paper 1-6. Indicate whether
the action is nonverbal or verbal.
1. Talking on the phone
2. Nodding head
3. Smiling
4. Yelling
5. Shaking hands
6. Saying “Hi”
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | SELF-CHECK
SELF-CHECK
Now identify if statements 7-10 are True or False.
1. T or F
Politics is something you should talk to every
client about.
2. T or F
Tact is not necessary when dealing with clients.
3. T or F
If a client talks negatively about a co-worker
you should agree and offer more details.
4. T or F
Avoid talking with clients about your
personal problems.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | SELF-CHECK
SELF-CHECK
Number a separate sheet of paper 1-6. Indicate whether
the action is nonverbal or verbal.
1. Talking on the phone
Verbal
2. Nodding head
Nonverbal
3. Smiling
Nonverbal
4. Yelling
Verbal
5. Shaking hands
Nonverbal
6. Saying “Hi”
Verbal
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | SELF-CHECK
SELF-CHECK
Now identify if statements 7-10 are True or False.
1. T or F
Politics is something you should talk to every
client about.
2. T or F
Tact is not necessary when dealing with clients.
3. T or F
If a client talks negatively about a co-worker
you should agree and offer more details.
4. T or F
Avoid talking with clients about your
personal problems.
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | SELF-CHECK
FACE THE FACTS
NONVERBAL COMMUNICATION
 Important messages
are exchanged without speaking;
this nonverbal communication is called “body language”
VERBAL COMMUNICATION
 Tone
or inflection of your voice, level and rate of speech
are key components of verbal communication
 Practice appropriate grammar
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | FACE THE FACTS
FACE THE FACTS
TWO-WAY EFFECTIVE COMMUNICATION
 Present
a pleasant greeting
 Express
ideas clearly
 Be aware of your
environment
 Watch your overtones
 Consult with
 Be a
others when necessary
good listener
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
EFFECTIVE COMMUNICATION | FACE THE FACTS
1.3 HUMAN RELATIONS
PERSONALITY
TEAMWORK
ETHICS
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | ADVANCE ORGANIZER
HUMAN RELATIONS
The psychology of getting along with others
• Factors influencing human relations in the
workplace include:
PERSONALITY
TEAMWORK
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | HUMAN RELATIONS
ETHICS
PERSONALITY
Outward reflection of your inner feelings, thoughts,
attitudes and values
• Is the sum total of the emotional and behavioral
characteristics that make you unique
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | PERSONALITY
ATTITUDE
The specific and identifiable emotion and/or reaction
one experiences and projects in dealing with the demands
of life
• Can have a negative impact on others when negative
• Can be changed and modified
ATTITUDE, NOT APTITUDE, CHANGES YOUR ALTITUDE
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | PERSONALITY
HABITS
• Are “learned” and reinforced
through events
in your environment
• Limit your potential for success
when they are unattractive
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | PERSONALITY
“We are what we
repeatedly do.”
- Aristotle
HABITS OF SUCCESS
Maintain
Attendance &
Punctuality
Extend
Courtesy
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | PERSONALITY
Connect with
Your Client
TEAMWORK
• A harmonious salon
environment depends
heavily on teamwork
• An individual member
of a team can bring
certain characteristics
that have a
positive influence
on the group
Keeping your
workstation
clean adds
visually to overall
atmosphere
Respecting
confidences is
essential for an
atmosphere of
trust and sharing
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | TEAMWORK
Placing and
storing tools
after use avoids
potential
frustration when
another coworker needs
the tool
KEY WORDS FOR TEAMWORK ARE…
CONSIDERATION
&
COOPERATION
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | TEAMWORK
ETHICS
PERSONAL ETHICS
• Your own personal system of moral principles and values
PROFESSIONAL ETHICS
• Deal with proper conduct in relationships with your
employer, co-workers and clients
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | ETHICS
RESPONSIBILITIES AND WORK ETHICS THAT WILL
HELP YOU GAIN RESPECT AND BUILD SOLID
PROFESSIONAL RELATIONSHIPS WITH YOUR CLIENTS
AND CO-WORKERS INCLUDE:
• Respect
• Trust Worthiness
• Eagerness to learn
• Regulatory Compliance
• Courtesy
• Pride in Your Profession
• Honesty
• Loyalty
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | ETHICS
SELF-CHECK
On a sheet of paper numbered 1-6, match each term with
the best description.
1.
__ Personal ethics
a.
Your thoughtfulness of others
2.
__ Personality
b.
3.
__ Attitude
Specific and identifiable emotion or reaction one
experiences in dealing with the demands of life
4.
__ Habits
c.
System of moral principles and values
5.
__ Courtesy
d.
Psychology of getting along with others
6.
__ Human relations
e.
Outward reflection of your inner feelings, thoughts,
attitudes and values
f.
“Learned” and reinforced through events in the
environment
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | SELF-CHECK
SELF-CHECK
On a sheet of paper numbered 1-6, match each term with
the best description.
1.
__
c Personal ethics
a.
Your thoughtfulness of others
2.
__
e Personality
b.
3.
__
b Attitude
Specific and identifiable emotion or reaction one
experiences in dealing with the demands of life
4.
__
f Habits
c.
System of moral principles and values
5.
__
a Courtesy
d.
Psychology of getting along with others
6.
__
d Human relations
e.
Outward reflection of your inner feelings, thoughts,
attitudes and values
f.
“Learned” and reinforced through events in the
environment
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | SELF-CHECK
FACE THE FACTS
PERSONALITY
 An
attractive personality, along with a positive attitude,
and good habits are among your greatest assets in life
TEAMWORK
 Consideration and
cooperation are key words for
teamwork
ETHICS
 Adherence
to a personal and professional code of ethics
builds personal integrity
CHAPTER 1 PROFESSIONAL DEVELOPMENT |
HUMAN RELATIONS | FACE THE FACTS
LESSONS LEARNED
 Establishing routines to maintain a healthy body and
mind puts you on the right track toward attaining your
professional goals
 Effective
communication reflects your professionalism
and includes both verbal and nonverbal messages
 Positive
human relations are influenced by personality,
teamwork and ethical conduct
CHAPTER 1 PROFESSIONAL DEVELOPMENT | LESSONS LEARNED
SELF-TEST
CHAPTER 1 PROFESSIONAL DEVELOPMENT | SELF-TEST