About us
• Leading mental health and community services provider
• Cover 1.3m population covering Bury, Oldham, Rochdale,
Stockport, Tameside and Glossop and Trafford
• Mainly provide services outside of hospital in the
community, inpatient and specialist mental health services
• Approximately 6,000 staff
• Approximately 14,000 public members
• Annual turnover £273m (2014/15)
• 87% of patients are satisfied with the care they receive
The case for change
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Growing demands and more complex needs
Drive for integrated care and partnership working
More care in the community, outside of hospital
Integration of physical and mental health
Enable patients to self-manage and self-care
Maintaining a skilled and motivated
workforce
• Financial challenge
• Maximising assistive technology
to support care delivery
Our vision
Our vision is to deliver the best possible care to
patients, people and families in our local communities
by working effectively with partners, to help people to
live well.
Our strategic goals
These are our overarching priorities that support the
vision and steer the organisation in the right direction:
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Put local people and communities first
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Strive for excellence
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Use resources wisely
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Be the partner of choice
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Be a great place to work
Goal: Put local people and
communities first
People are at the centre of all of our plans, after all that’s
the reason we are here. This means that we will:
• Listen, involve and be accountable to our patients, carers,
governors and members
• Promote and deliver health and wellbeing in our
local communities
• Contribute to developments in our communities through
our corporate social responsibility commitment
Goal: Strive for excellence
We want to be a leading provider of care and strive for
excellence in all of our services. This means we will:
• Provide safe and effective commissioned services
• Deliver an excellent experience for service
users and carers
• Involve people with lived experience in service change
and redesign, putting the patient first
• Provide whole person care
• Deliver efficient, innovative and competitive services
Goal: Use resources wisely
We need to responsible with public money and use all
of our resources wisely. This means we will:
• Work within a financial plan that supports and enables
the delivery of commissioned services
• Identify opportunities for developing and enhancing services
• Continually assess our business and market position
to ensure we remain valued by our service users,
carers and commissioners
• Maximise the effectiveness of resources
by being efficient and innovative
Goal: Be the partner of choice
We want to continue to be the preferred NHS partner of choice
for community and mental health services. This means we will:
• Work with commissioners to influence service design
and improve service delivery
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Respond proactively to commissioner intentions
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Continue to build on the development and delivery
of care closer to home
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Deliver high quality outcomes
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Demonstrate the benefits of delivering integrated
community and mental health services
outside of hospital
Goal: Be a great place to work
We want to continue to build a skilled and motivated workforce,
as well as to attract the best people to work for us. This means we
will:
• Promote a culture of openness, transparency and innovation
that values everyone’s contribution in delivering high
quality patient care
• Create a trained, well developed workforce that
is committed to the delivery of the Principles of Care
• Expect personal responsibility and accountability
in the delivery of patient care
• Celebrate success and recognise
best practice
Discussion
Please discuss the following:
What does the vision mean to you?
What opportunities and challenges does it present?
How are you working towards this vision already?
What key questions do you have?
Keep in touch
Website: penninecare.nhs.uk
Twitter: @penninecarenhs #vision
Facebook: like Pennine Care’s page
Email: communications.penninecare@nhs.net