The Team
Welcome to InterContinental
Johannesburg O.R. Tambo Airport
Getting to know you
• Name
• Your new role
• Think back to when you were young
– what did you want to be when you
grew up?
• How does this differ to where you
are today?
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What we will cover today
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Welcome
Starter Pack
The way we work
Tsogo Sun benefits
An Overview of Our Hotel
Tsogo Sun and the Environment
Corporate Social Investment
Responsibilities
• Walk about the Hotel
• Personal Induction and Orientation
Experience
• Be our Guest
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Our Vision and Purpose
Our Vision
• Our vision is to provide the greatest possible variety of
quality Hospitality, Leisure, Gaming and Entertainment
experiences at every one of our destinations
Our Purpose
• Creating great experiences
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livingTSOGO
Teamwork
Service
Opportunity
Growth
Ownership
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livingTSOGO
TEAMWORK
I play my role, we are stronger as a team,
creating seamless guest experiences
• We work as one team with one goal
• We treat everyone with respect and dignity
• We motivate and empower each other
• We set each other up for success
• We communicate openly and honestly with one another
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livingTSOGO
SERVICE
I go the extra mile, we go well beyond expectations and our
guests leave with a smile
• We make every experience memorable
• We engage with our guests and with one another
• We listen to our guests and act on their needs
• We deliver quality service consistently
• We respect and celebrate diversity
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livingTSOGO
OPPORTUNITY
I take every opportunity to be better, we take every opportunity
to improve and the guest will choose us at every opportunity
• We embrace change
• We value learning
• We take every opportunity to create great experiences
• We constantly look for ways to innovate
• We create opportunities for others
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livingTSOGO
GROWTH
I grow as an individual, we grow as a team and our business grows
• We grow and develop ourselves
• We share our knowledge and skills
• We understand our business, our market and our guests
• We promote our brand
• We constantly look for new ways to grow our business
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livingTSOGO
OWNERSHIP
I am accountable for what I do, what we do affects us all, creating
great experiences for our guests
• We live, speak and own our brand
• We lead by example
• We act with integrity
• We take pride in and responsibility for all our actions
• We make a difference in our communities and our environment
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SERVICE
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HR Documentation
• Starter Pack follow up
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What’s in it for you?
• Pension / Retirement Fund
• Beneficiary Nomination Forms
• Medical Aid
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What’s in it for you?
• Annual Leave
• Sick Leave
• Study Leave
• Family Responsibility
Leave
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What’s in it for you?
• Lockers
• Corporate wear
• Meals
• Special rates and benefits
in our units
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Tsogo Sun
Employee Assistance Programme
Employee Assistance Programme
Toll-free: 0800 611 163
‘Please call me’: 071 119 2463
Who is ICAS?
o Extensive experience in the field of Employee Wellness &
Behavioural Risk Management
o World’s leading provider of organisationally focused employee
support services
o Independent, impartial, professional & confidential
o ICAS provides EWP services to 400 clients in Southern Africa,
assisting their 690 000 employees
o 12 years of local experience
o 22 years internationally
What is the EAP?
o Confidential support service
o 24-7-365 personal support line
o Free
o Multilingual
o For you and your family
o Practical & emotional support
o Personal & work-related challenges
o Win-win solutions
Telephone Counselling
o Call at your convenience
o Can remain anonymous
o Available to discuss small issues or concerns
o There when you need to deal with a crisis
o Call is always answered by a professional counsellor
o Can be used as often as you need
Face-to-face Counselling
o Discuss your concerns with the Telephone Counsellor
o The need for F2F is identified
o A referral is made to a local counsellor
o You will be contacted within 24-48 hours
o Short-term counselling is provided
o Each case is managed by an ICAS case consultant
o If sessions are not attended, counselling will be ended
Typical Counselling Issues
o Stress
o Relationships
o HIV/AIDS
o Depression
o Trauma
o Burnout
o Anxiety
o Health Issues
o Substance Abuse
o Family Matters
o Conflict
o Change
o Abuse
o Work Issues
o Diversity
o Bereavement
LifeManagement Services
Legal*
Financial
FamilyCare
Marital Law
Debt guidance
Parental guidance
Consumer Law
and counselling
Medical info
Court Procedure
Basic financial
Basic resources
Wills & Estates
planning
Educational
No Labour Law
*No legal representation will be provided
resources
Financial services
Tax and estate
planning
Debt
Management
Budgeting and
Affordability
Black Listing
Credit Bureaus
Basic Investment
Planning
Garnishee Orders
& irregularities
eCare Services
personal
profiling &
risk assessment
comprehensive
websites
updated weekly
weekly
email series
print resources
o Online work, life, wellness
programme
o Includes weekly email,
comprehensive website, personal
profiling & health risk assessment,
print resources, ask-the-doctor, and
more.
o Confidential
interactive
tools
ask the
professional
o Available to all employees and
families.
Trauma Intervention
The EAP provides support to both employees & employers:
o Trauma in the Workplace:
 On-site debriefing and counselling
 Ongoing support and counselling
o Trauma in a Personal Capacity:
 Off-site debriefing and counselling
 Ongoing support and counselling
HIV Support
The EWP provides support to both employees
& employers by providing:
o Awareness and education
o Pre- & post-test counselling
o HIV counselling, practical assistance & referral
o Support for the families of those affected
The ICAS Reporting System
Confidentiality
The EWP service is CONFIDENTIAL
unless there is a risk…
o Risk to self
o Risk to others
o Damage to Property (Crime)
o Children
Get more out of your EAP with ICAS Social Media
ICAS has gone social in a big way. We have created a presence in
the social media world on Youtube Twitter, Facebook, LinkedIn
and through our own Blog.
The focus of ICAS Social is to now keep you informed via your favourite
social media channel. We focus on topics such as employee wellness,
business related EAP discussions, features your EAP offerings just to
mention a few. We encourage you to join our pages to maximise on
your EAP and improve your wellness.
Employee Assistance Programme
Toll-free: 0800 611 163
‘Please call me’: 071 119 2463
Thank You
Tip-offs Anonymous® for the good of everyone
• Tip-Offs Anonymous® operates 24 hours a day,
365 days a year
• FreeCall Number
0800 204 699
• Email address
tsogosun@tip-offs.com
• Website
www.tip-offs.com
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Tip Offs Anonymous
Clip: tip-offs anon
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The Way We Work
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OPPORTUNITY
GROWTH
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What We Do for You
• Learning and Development
• myfuture@tsogosun.com
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OWNERSHIP
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Performance
• What is the process?
• What is the frequency?
• How is it measured?
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Engagement
• Briefings
• Meetings
• Notice Boards
• Road Shows
• Intranet
• Back of house schedulers
• Focus Groups
• talkingTSOGO
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Our Family of Brands
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Hotels Market Segmentation and Brands
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Brand Summary - Casinos
Large
Medium
Small
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TEAMWORK
OWNERSHIP
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Nodal Focus
• Who is in your node?
• Who is closest?
• Benefits of working nodally
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An Overview of Our Hotel
• Date built
• The inside scoop on our hotel
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Branding
• Our Essence
• Our Hallmarks
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Tsogo Sun and the Environment
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Corporate Social Investment Responsibility
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Walk About
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What’s Next?
• Be Our Guest
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Your Induction Buddy Experience
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Department Orientation
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Questions and Answers
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