KNOWLEDGE MANAGEMENT
Knowledge Cycles
Raymund Sison, PhD
College of Computer Studies
De La Salle University
sisonr@dlsu.edu.ph
http://mysite.dlsu.edu.ph/faculty/sisonr
Basic Knowledge Life Cycle
Knowledge
Creation
Knowledge
Transfer
Knowledge
Use
CSC707M (Knowledge Management)
Dr. Raymund Sison
2
Knowledge Management
Knowledge
Creation
Knowledge
Transfer
Simply put,
KM is the
management
of the
knowledge life
cycle.
Knowledge
Use
CSC707M (Knowledge Management)
Dr. Raymund Sison
3
Basic Knowledge Life Cycle
Knowledge
Creation
Knowledge
Transfer
Knowledge
Use
CSC707M (Knowledge Management)
Dr. Raymund Sison
4
Knowledge Creation
(Nonaka, 1991)
TO
Tacit
Tacit
Explicit
Socialization
Externalization
Internalization
Combination
FROM
Explicit
Nonaka, I. (1991). The Knowledge-Creating Company. Harvard Business Review. Nov-Dec.
CSC707M (Knowledge Management)
Dr. Raymund Sison
5
Activity 1
 Form groups.
 Recall your group’s top 3 pieces/chunks of
knowledge. From these, give 1 concrete
example of knowledge created using each of
the four processes.
 Draw a pie chart showing the group’s opinion
as to the relative amount of knowledge created
by each process.
 A representative from each group will discuss
his/her group’s answers in front.
CSC707M (Knowledge Management)
Dr. Raymund Sison
6
Basic Knowledge Life Cycle
Knowledge
Creation
Knowledge
Transfer
Knowledge
Use
CSC707M (Knowledge Management)
Dr. Raymund Sison
7
Knowledge Transfer: Direct
Knowledge
Creation
Knowledge
Transfer
(Direct)
Knowledge
Use
CSC707M (Knowledge Management)
Dr. Raymund Sison
8
Knowledge Transfer: Indirect
Knowledge
Creation
Knowledge
Transfer
(Indirect)
Knowledge
Use
CSC707M (Knowledge Management)
Dr. Raymund Sison
9
Codification vs. Personalization
(Hansen et al., 1999)
Codification
Personalization
How is
knowledge
transferred?
Employees refer to
documents or
databases containing
codified knowledge
Knowledge is
transferred person-toperson
Role of IT
Connect people across Connect people
enterprise with codified through
knowledge
communication tools
Typical team
structure
demographics
Large teams; most
members are juniorlevel
Junior employees not
an inordinate
proportion of team
Hansen, M., Nohria, N. & Tierney, T. (1999). What’s Your Strategy for Managing Knowledge?
Harvard Business Review, March-April 1999, 106-116.
CSC707M (Knowledge Management)
Dr. Raymund Sison
10
Creating Connections
(Skyrme & Amidon, 1997)
Temporary/Flexible
Permanent
Formal
Office layout
Multi-function teams
Collocation
Secondment, job rotation
Building design
Reward systems
Training and development
Formal knowledge bases
Informal
E-mail
Meeting areas
Meetings, events
Communities of practice
Intranet
Professional networks
Skyrme, D. & Amidon, D. (1997). Creating the Knowledge-Based Business. Business
Intelligence Ltd.
CSC707M (Knowledge Management)
Dr. Raymund Sison
11
Activity 2
 Form groups.
 Recall your group’s top 3 most important
pieces/chunks of knowledge. Discuss the
best way to transfer these knowledge
pieces or chunks.
 A representative from each group will
discuss his/her group’s answers in front.
CSC707M (Knowledge Management)
Dr. Raymund Sison
12
Basic Knowledge Life Cycle
Knowledge
Creation
Knowledge
Transfer
Knowledge
Use
CSC707M (Knowledge Management)
Dr. Raymund Sison
13
Activity 3
 Form groups.
 Recall your group’s top 3 most important
pieces/chunks of knowledge. Describe
barriers to the use of (or access to)
knowledge that you have encountered.
 A representative from each group will
discuss his/her group’s answers in front.
CSC707M (Knowledge Management)
Dr. Raymund Sison
14
A Definition of KM*
Knowledge management in organizations refers to:
 organizational processes and structures
 that leverage the synergy between
•
•
information technology and
people
 in the creation, transfer and use/reuse of
knowledge
 to improve individual as well as organizational
productivity.
*This is essentially the definition in our course syllabus.
CSC707M (Knowledge Management)
Dr. Raymund Sison
15