Eurotech Monitoring Services Eurotech Monitoring Services Ltd Who are Eurotech • Independent, privately owned Security Company, founded in 1979. • Formally a Manned Guarding company with over 30 years experience in the industry. • Since 1999 we have focused on developing the control centre and response services, and specialise in the following areas: •Control Room •Monitoring •Helpdesk •Response services (commercial and residential) •Management Services Our Services Control Room Outsourced Control Room Services, Lone Worker Monitoring, message handling, helpdesk facilities, CCTV Monitoring. Response National Keyholding & Alarm response, assisted open up, escort services, daily open/lock up service, mobile patrols, vacant property inspections. Our Services Continued Vehicle Tracking Tracking of vehicles, fleet management. Health & Safety/Maintainance Checks Facility Service provided via real time mobile patrol device. Management Via associated companies we can provide all physical and technical security requirements i.e installation of gates, locks, doors, access control, alarm systems, CCTV etc. Our Control Room Service • Our control Room is operated 24hrs a day by fully trained operatives and a Duty Manager. • All staff are fully trained & conversant with control room instructions. • Full support is available to our control room staff by a rostered management call out system. • There is full Site & Security Officer supervision via our 24 hour manned control room, mobile patrols, spot checks and check calls via telephone. • Our Control room uses the very best in modern technology to support your staff in their daily functions. • Our Control room is built to BS 7499 standards. The Control Room Our National Keyholding Service • Eurotech provides keyholding services to sites throughout the Greater London area. (We have two offices in North & South London) • Eurotech provides national coverage for additional sites via our network of keyholding partners. • Our Keyholding network covers across the UK and Ireland. • Eurotech act as a centralised point of contact for administration operations, reporting and invoicing. Our National Keyholding Service Providers (SPs) • All SPs are SIA/ACS accredited – they are full audited by Eurotech on a yearly basis. • SPs are experienced professionals with a wealth of expertise and local knowledge. • All Operations are co-ordinated by our 24 hour control room. Our Accreditation • The company is a NSI Accredited organisation (Gold Standard) • An SIA Approved Contractor (Security Industry Authority) • BSIA members (British Security Industry Association) ISO 9002 adhering to BS7499, BS7858 and BS7984 • Safe Contractor • Members of ROSPA The Royal Society for the Prevention of Accidents The Eurotech Partnership • Eurotech will provide complete control room services & operational support. • There is now a centralised system and point of contact via the control room. We will monitor: Booking officers on and off duty Receiving check calls and following up calls not made Daily operational logs Message Handling/Passing Any other operational issues Provide a fully integrated Security Systems Support/Consultancy CCTV Monitoring Alarm Monitoring How Does the Partnership Work The Control Room System TimeGate – Maintaining Client Data We use TimeGate to Manage Rosters We use TimeGate to Monitor Duties Additional Services - Pay & Bill Branch Invoice Header Site Group Sites Billing Process Employee Duties Invoice Detail Interface Misc Charges Invoices Additional Services – Web based system System Benefits Efficiency Reduced back office manning No upfront costs Ownership economies of scale Competitiveness Real time manpower management Full financial and operational reporting Internet platform for clients, management and staff Effectiveness IT fully managed Systems integrated with NSI Gold partners Businesses processes align with QMS Client Benefits In-depth Knowledge of keyholding requirements, procedures & expectations. Can provide Clients with a range of additional services. We can centralise all of the clients security requirements and reduce costs Full Audited reporting mechanisms and management systems ensuring complete account ability. Dedicated account manager Our Staff and Partners • All staff are fully screened to BS 7858, SIA Licensed, vetted for 10 year checkable history, criminality and credit check. • All staff undergo a four day SIA training course and a two week in-house training course specific to their area of responsibility. • All company personnel undergo a six monthly career assessment. • All Keyholding Partners and Associated companies are all NSI and SIA Accredited companies adhering to quality management systems Thank You Questions and Answers Thank You !