Telecommunications and the
Government of Ontario
Marty Gallas
Corporate Chief
Infrastructure Technology Services
Ministry of Government Services
October 25, 2010
1
Agenda
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Background and Evolution
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Challenges
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Strategy
2
Welcome to Ontario
3
Government of Ontario Overview
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Personal
• Health care
• Marriage/divorce
• Children
• Employment
• Automobile events
• Identification
• Tax
• Education
• Vacation
• Recreation
• Housing/property
Business
• Workplace safety
• Business registration
• Labour
• Advice
• Tax
Stewardship, Development and Security
• Natural Resources
• Northern Development
• Courts
• Law enforcement/policing
• Corrections
4
OPS Staff Distribution
Ontario Public Service
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67,000 FTE’s (estimate)
328 Cities/Towns
95% of OPS = 65 Cities/Towns
Top 10 Cities/Towns = 67% of OPS
GTA = approx. 65% of OPS
Northern Region
• 98 Cities/Towns
• Top 10 Cities/Towns = 90% of Region
• Top 3 = 63% of Region
(Orillia/Sudbury/North Bay)
North West Region
• 33 Cities/Towns
• Top 10 Cities/Towns = 97% of Region
• Top 3 = 76% of Region (Thunder
Bay/Kenora/Dryden)
Ontario
Eastern Region
• 71 Cities/Towns
• Top 10 Cities/Towns = 90% of Region
• Top 3 = 74% of Region
(Kingston/Ottawa/Peterborough)
Southwest Region
GTA
• 92 Cities/Towns
• Top 10 Cities/Towns = 79% of Region
• Top 3 = 47% of Region (London/St.
Catharines/Hamilton)
• 34 Cities/Towns
• Top 10 Cities/Towns = 96% of Region
• Top 3 = 83% of Region
(Toronto/Oshawa/Downsview)
Data as of December 2007
5
Background
• Prior to 1998, the Ontario government had many
different I&IT systems / organizations serving each
ministry
• 1998 Information and Information Technology (I&IT)
Strategy created IT Clusters and started to move
towards a common infrastructure (e.g. the network)
• In 2004 the e-Ontario Strategy was approved to
complete the consolidation and….
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eOntario Strategy
• Enterprise Systems (Payroll, HR, Finance)
• One Central Infrastructure Organization
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From 8 Help Desks to 1 Service Desk
From 8 email systems to 1
1 Network
Datacentre consolidation and virtualization
• I&IT Clusters - ministry business solutions
• Outcome: $100m annual savings
7
Current Data Centre Environment
• 4,100 physical servers and 2,500 virtual
servers in 12 Data Centres
• 2,000 applications including legacy
applications that need refresh
• New tier 4 data centre built in Guelph
• Multi-year transition underway
8
Telecommunications and IT
• Supporting 1,600 government service locations
• 900 telephone systems (Centrex, key and PBX systems)
• 115,000 telephones/lines (57,000 lines of Centrex)
• 177M minutes of long distance
• Over 27M minutes of Contact Centre
• 122,000 data ports / 2,000 circuits
• 373 radio towers, 30,000 pieces of user radio gear
9
Evolution of the Network
• Pre-2000 a Multi Protocol Router (MPR)
• Outsourced - Integrated Network Project
• First true enterprise government wide network
• Completely outsourced solution with EDS as integrator
• Re-tendered Network 2006
• Managed service contract awarded to TELUS
• Integrator role shared with TELUS
• Significant savings
10
Current Network Environment
Network services:
• Includes primary services:
– Local Area Network (LAN)
– Wide Area Network (WAN)
– Remote Access Service (RAS)
• Also includes Internet access, firewalls and
network core services.
• Network evolution needs to support IP telephony
and Unified Communications.
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Lessons Learned
• Governance – There needs to be a clearly
defined governance model to provide
reliable and predictable enterprise services.
• Visibility – It is important to have network
oversight monitoring capability.
• Decision Making – It is imperative to have
internal capacity / intelligence to make
informed choices.
12
Current Voice Telecom Environment
Service
Central Managed
Ministry Managed
Centrex
42,000 lines
15,000 lines
PBX
18 systems 10,000 lines
280 systems 32,000 lines
Key Systems
None
560 systems 14,000 lines
Voice Mail
35,000 mail boxes
Inventory in progress
Contact Centre
27M minutes per year
300,000 emails
Inventory in progress
Long Distance
156M minutes per year
Audio Conference
300,000 per year
13
Challenges
Voice Telecommunications
• We have “one of everything”
• No enterprise view of assets
• Many different administrative processes
• Managing a collection of disparate systems
• Introducing IP telephony to the environment
14
Challenges
• Data Network
– Very limited opportunity to use technologies
that rely on Quality of Service (QoS) capability
– Legacy technology used for lower speed
circuits
– Collaborating with agencies and the broader
public sector to share facilities and services
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Priorities
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Government / Ministry priorities
Service Guarantees – Service Ontario
Modernizing Legacy Applications
Public Safety
Green Ontario – IT strategy
Sustainable IT infrastructure
Increase online collaboration between
distributed worksites
• Cost effective solutions / service delivery
16
GUELPH DATA CENTRE TRANSITION UPDATE
Enterprise Class Data Centre
Guelph Data Centre – Front
View
Main Entrance Lobby
Raised Floor
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GUELPH DATA CENTRE TRANSITION UPDATE
Guelph Data Centre - Building
Features
BUILDING AREA
RAISED FLOOR AREA
SITE AREA
247,867 sq ft (approx)
30,000 sq ft
26 acres (approx)
• Can be expanded to 60,000 sq ft
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1 storey building with 2 storey
components
• Designed for 125 watts per
square foot
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Adjacent to conservation
area
ADDITIONAL BUILDING FEATURES
• Uptime Tier 4 Certified
• High Availability
• LEED Certified
• Highly Flexible
• Highly Secure
• Energy Efficient
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Beyond eOntario 2008-13
• More Reliable, Cost Effective IT Solutions
• Convenient, Accessible Service Delivery
• Improved Information Management
• More eCitizen Engagement & eCollaboration
• Dependable, Professional I&IT Staff
19
Thank you
20