Emergency Social Services in
a BCERMS Environment
The Implementation Phase
Presented by Colleen Vaughan
1
Goal of this Session
To “demystify” the BCERMS
model for providing ESS at a
Reception Centre
2
British Columbia Emergency
Response Management System
(BCERMS)
 A comprehensive management system that
ensures a coordinated and organized
response and recovery to all emergency
incidents.
 It is based on the five functions of the
Incident Command System (ICS) used at the
site level as well as three levels of support
and coordination.
3
Simple ICS Organizational
Structure
Command/Management
Operations
Planning
Logistics
Finance
4
BCERMS Response Levels
Provincial Central
Coordination Level
(PECC)
Provincial Regional
Coordination Level
(PREOC)
Site Support Level
(EOC)
Site Operations
(ICS)
5
Guiding Principles
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Five Primary Management Functions
Management by Objectives
Operational Periods
Action Plans
Modular Organization
Chain of Command
Unity of Command
Span of Control
Common Terminology
Color Coded Identification
6
Remember…
Think function not people
Think function not agency
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Organizational Structure:
Management
Reception Centre Manager
Information
Liaison
Safety
Operations Section
Planning Section
Logistics Section
Finance Section
8
Organizational Structure:
Operations
– Section
Operations
Primary Services
– Branch
Meet & Greet
– Unit
Registration
– Unit
Referrals for Food, Clothing & Lodging
Inquiry
On-Site Goods Distribution
– Unit
– Unit
– Unit
9
Organizational Structure:
Operations
Operations
Specialized Services
– Section
– Branch
Child Care
– Unit
Multicultural
– Unit
Pet Care
– Unit
Recreation
– Unit
Transportation
– Unit
Search & Reply
– Unit
10
Organizational Structure:
Operations
Operations
Health Services
First Aid
– Section
– Branch
– Unit
Emotional Support
– Unit
Special Needs
– Unit
11
Organizational Structure:
Planning
Planning
Situation
Documentation
– Section
– Unit
– Unit
Advance Planning
– Unit
Demobilization
– Unit
Recovery Transition
– Unit
12
Organizational Structure:
Logistics
Logistics
Supply
– Section
- Branch
Resource Acquisition
– Unit
Donated Goods
– Unit
Shipping & Receiving
– Unit
13
Organizational Structure:
Logistics
Logistics
Volunteer/Staff Management
– Section
- Branch
14
Organizational Structure:
Logistics
Logistics
Reception Centre Support
– Section
- Branch
Food
– Unit
Runner
– Unit
Facility
– Unit
Clerical
– Unit
Security
– Unit
15
Organizational Structure:
Logistics
Logistics
Information Technology
– Section
- Branch
Communications
– Unit
Computer Systems
– Unit
16
Organizational Structure:
Finance
Finance
Cost
Time
– Section
– Unit
– Unit
Compensation & Claims
– Unit
Procurement
– Unit
17
Fully Expanded ESS RC Organization
(ESS Director is located at the EOC)
Reception Centre Manager
Information
Liaison
Safety
Operations
Planning
Primary Services
Meet & Greet
Registration
Referrals for Food, Clothing & Lodging
Inquiry
On-Site Goods Distribution
Specialized Services
Situation
Documentation
Advance Planning
Demobilization
Recovery Transition
Logistics
Finance
Supply
Resource Acquisition
Donated Goods
Shipping & Receiving
Procurement
Food
Multicultural
Facility
Pet Care
Clerical
Recreation
Security
Health Services
Compensation & Claims
Reception Centre Support
Runner
Search & Reply
Time
Volunteer/Staff Management
Child Care
Transportation
Cost
Information Technology
Communications
Computer Systems
First Aid
Emotional Support
Special Needs
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Position Titles (if staffed)
Reception Centre Manager
Management Staff
General Staff - Section
Branch
Unit
Manager
 Officer
 Chief
• Coordinator
– Supervisor
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Level One ESS
Response Structure
ESS Responder
Operations
Meet & Greet
Planning
Documentation
Logistics
Resource
Acquisition
Finance
Cost
Referrals for Food,
Clothing & Lodging
On-Site Goods
Distribution
Transportation
Emotional Support
20
Thank you
To all ESS volunteers and staff throughout the
province for your continued support and
efforts
21