Hosted Voice
Service Details
• IP Phones & Hardware Options
• Topology
• Feature Details
IP Phones & Hardware Options
Hosted Voice
2
Hosted Voice Hardware Options
Polycom IP 335
Polycom IP 6000
Aastra 6731i
Aastra 6755i
Panasonic CT (Cordless)
Polycom IP 550
Polycom
Expansion Module
Aastra 6757i
Adtran Router/Switch
Polycom IP 450
Polycom IP 650
Aastra Expansion
Module
Aastra 6739i
Adtran Switch (10/100 or GigE)
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Lobby/Break Room
How to choose:
Select Phones based on type of
user and required functionality
Gigabit Phone for Executive/Power User
Aastra 6731i
Up to 6 lines with call appearances
3 line LCD display
4 Navigational keys
8 Programmable keys with LEDs
10 Pre-defined hard keys
Aastra 6739i
Gigabit Ethernet Support
Bluetooth Headset Support
On Screen QWERTY keyboard
Up to 9 lines with call appearances
Up to 55 programmable soft keys
Desk Phone
Aastra 6757i
Administrator/Reception
Aastra M675i Expansion Module
Compatible with Aastra, 6757i, and 6739i
Maximum of 3 expansion modules
20 soft keys per expansion module (up to
60 keys)
LED for status indication
Multiple power saving options
Up to 9 lines with call appearances
12 Customizable soft keys with
LEDs
Supports up to 3 expansion models
4 Navigational keys
30 programmable keys
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How to choose:
Select Phones based on type of
user and required functionality
Lobby/Break Room
Sound Point IP 335
2-line SIP desktop phone with HD Voice
Administrator/Reception Add On
Expansion module for IP650
Desk Phone
SoundPoint 550
SIP 4-Line IP desktop phone. With HD Voice
Built in PoE, Microbrowser & Backlit display
Conference Rooms
SoundStation IP6000
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Compatible Partner platforms.
Administrator/Reception/Executive
(SIP) conference phone. 802.3af Power over
SoundPoint 650
Ethernet. Expandable. Includes 25' (6 meter)
6-line IP desktop phone with PoE support.
Cat5 shielded Ethernet cable.
Backlight display, HD Audio
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Cordless Telephones
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Choose either a wireless Base station
and one phone combo or Base Phone
and one cordless
Each offer the ability to add up to 5
additional phones per base
Each can support one phone number
with up to 3 simultaneous calls per Base
Panasonic CT (Cordless)
Panasonic TGP 550 (Base + Cordless)
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Topology - Hosted Voice
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Reimagine Your Phone System
EarthLink Hosted Voice is a state-of-the-art, full featured
phone system solution.
©2014 EarthLink, Inc.
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Fully Managed - Battery Backup
• EarthLink provides and manages all premises based equipment and IP
Phones associated with our Hosted Voice Solutions
• IP Phones allow for PC’s to be connected on the same customer
provided cabling
IP Phone
Computer
Customer Premises
IP Phone
IAD & Ethernet Switch
Computer
IP Phone
Battery Backup
IP Phone
Computer
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Multi-Access Solutions
Connectivity solutions
should be based on type
of customer facility and
bandwidth requirements.
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Features - Details
Hosted Voice
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Key Hosted Voice Features &
Options
CommPortal Assistant
Dashboard
Administrative
Auto Attendant
Call Logs
Hosted Contact Center (ACD)
Mobile Communicator
For Mobile and Desktop
User Phone Profile Editor
Find Me / Follow Me
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Select the Right Service Level
Feature
Unconditional Call Forwarding
Busy Call Forwarding
No Answer Call Forwarding
Selective Call Forwarding
Unavailable Call Forwarding
Call Park
Call Pickup
Directed Call Pickup
Group Call Pickup
Caller ID Name
Caller ID Number
Outgoing Caller ID Blocking
Do Not Disturb
Extension Dialing
Three Way Calling
Anonymous Call Rejection
Selective Call Acceptance
Selective Call Rejection
Permissive Dialing
Distinctive Ring
Account Codes
Speed Dial
HD Codec Support
Unified Voicemail
Find-Me/Follow-Me
CommPortal (Web)
Click-to-Dial Remote
Basic Reminder Calls
Advanced Reminder Calls
Call Jump
CommPortal Assistant (Desktop)
Call Routing Schedules
Outlook Integration
Call Me Widget
Desktop Communicator
Mobile Communicator
Basic Seat
Standard Seat
Premium
Seat
Remote
Worker
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Choose the seat type based on end
user requirements:
• Basic Seats – For shared or public
phones (no Voicemail)
• Standard Seats – For users who do
not require communication outside
of the office, mobile integration or
call routing
• Premium Seat – For users who
need advanced tools for productivity
including mobile integration, more
storage capacity for voicemail, fax &
contacts
• Remote Worker Seat – For
individual users who work from
home or any fixed location outside
the office
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Hosted Voice Features
Features
Advantages
One Provider Solution
One Number to call for service and support issues – ONE company accountability.
Mobile Communicator
Take your office anywhere by making any mobile device a business line.
Abbreviated Dialing
Global Centrex, 3-4 digit dialing between locations.
Hosted PBX Platform
Reallocate IT Staff and Cut Third Party Costs.
LD & Local Calling
Site to Site Calling / EarthLink In-Network customers and converged calling minutes included.
Ongoing Support
Managed Hosted Voice Service. Software & Firmware Upgrades. Eliminates Third Party Costs (new
feature releases & additional applications).
Scalable / Easy MAC
Pay As you grow: Add Seats, IP Phones, Broadband, Locations or additional services as needed.
Electronic Fax
.pdf documents distributed via email / CommPortal.
Unified Messaging
Single mailbox for fax messages, voicemail and mobile phone voicemail.
Single Cable Run
10/100 Ethernet port into Phone and an Output Port for a PC. (GIG-E option available)
IP Phones
Aastra, Polycom, Panasonic – Industries Leading IP Phones Maintained by EarthLink.
CPE
Industry Leading CPE, POE Switch, IP Phones, Battery Backup
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Hosted Voice Features
Features
Advantages
Training Options
Flexible On Site or Web Based Training Options Available
Find Me/Follow Me
Never miss a call again because the system will find you! Flexible user options. One
Number to Dial
Administrative Portal (BG)
More administrative control than with system located at customer premises.
CommPortal (User)
Anytime, anywhere, anyplace complete call management for user (Call logs and Call
Routing).
Platform Upgrades
Instant access to the latest and greatest features and functions automatically. (No EOL)
Call Logs
Visual logs of missed, received and placed calls for reference or single button dial back
Minimal Capital Investment
Low to No CAPEX vs. OPEX
Imported Call Directory
Anywhere, any time, anyplace access to your imported corporate directory.
ACD
Affordable Inbound call routing to skill based agents. Available Call reporting,
monitoring and MOH.
Auto Attendant
Automated routing of Inbound calls
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Take Your Office Anywhere
• Make any mobile device a business line
• View and click to dial your company
contacts
• Maintain a single voicemail box with
unified messaging
• Manage call routing and preferences
from any PC or MAC
• Always be a local call away from your
office
©2014 EarthLink, Inc.
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Unified Voicemail and Fax
Feature
Standard Premium
General
Off-Hours Greeting
a
a
a
Future Delivery of Voicemail
a
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a
Voicemail to Email
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a
50MB
100MB
50MB
180 secs
180 secs
180 secs
option
option
option
Voicemail/Fax Storage *
Max Message Length
Unified Fax
Live Message Screening
a
Group Mailbox
a
Mobile Fuse
a
Mobile VM Notification
a
Announcement with Operator Assist
a
a
a
Unified Voice Mail Options
• Basic Seat VM not included
• Standard Seats include Standard VM
• Premium Seats include Premium VM &
Advanced Features
• General VM – stand alone service
• For use with Auto-Attendant as
general mailbox
• Directions to location
Unified Fax - Optional
• Provides a separate phone number for
inbound faxes only
• Delivers faxes to your Communications
Portal
• Forward faxes as “.pdf” attachment to your
email
*Approximate Voice Message Size = 1 MB per Minute
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Communications Portal
Web-based interface to manage system
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1. Dashboard: Provides a quick
view of the most common
functions
2. My Mobile
Configuration for Unified
Messaging via Mobile Fuse
3. Messages & Calls : Access
Call Logs, Voice Mail & Faxes
4. Contacts : Provides a method
for storing and retrieving contact
details
5. Call Manager : allows customer
to manage how incoming calls
are handled
6. Apps
download optional features
7. Settings : provides access to
customize hosted services and
features
*Communications Portal not available with Basic Seat
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Auto Attendant
Answers calls and routes them according to customer preferences
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Multiple Menu Tree Options:
• Transfer to Phone/Voicemail
• Dial by Extension and Dial by Name Menus
• Voicemail by Extension and Voicemail by Name Menus
• Replay Menu or Transfer to Other Menu
• Play Custom Announcements
8 Customizable Schedules allow callers to hear different menus
at different times
• Holiday Scheduling
Adds up to 50 Menus
Customizable Menu Announcements can be uploaded/recorded
from CommPortal or by using a regular phone
Dial-by-Extension Directory
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Callers are played the administrator-defined extension options
and may input an extension to reach the intended party.
Dial-by-Name Directory
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Callers are played the administrator-defined name options and
may select a name to reach the intended party.
Professional Recording Services Available
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Hosted Contact Center/ACD
Feature Suite
General Features
• Auto Attendant routing to a specific queue
• CDR Retention and Storage
• Remote Agent support
• Customized message while caller is on hold in queue
• Zero out from queue to voicemail for message storage and retrieval
Agent Routing Plans
• Skill based call routing (SBR)
• NPA NXX routing
• DNIS based routing
• Direct Department calling (DDC)
• Uniform Call Distribution (UCD)
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CommPortal(BG) - Administrative
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The BG Admin portal is an admin
interface that allows customers to
manage business groups.
Customers can manage individual
lines and phones, adjust MADN and
MLHG (hunt groups), program
extensions and short codes.
Customers have real-time access to
adjust and record Auto-Attendant and
Music on Hold services.
A minimum of one administrator is
required for each account. Additional
administrators can be assigned by the
customer after turn-up.
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Find Me/ Follow Me
Route calls from your number to
multiple numbers
• Simultaneous
• Sequential
• Time of Day
Desk Phone
Home Phone
Mobile
Never miss important calls!
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CommPortal Assistant - Premium
• Lightweight application installed on subscriber’s PC
— Downloaded from CommPortal – Apps tab
• One-click access to key telephony features from
taskbar
— Instantly accessible, regardless of other
applications currently in use
• Features include:
— Search contacts, with option to
launch click-to-dial call
— MS Outlook synchronization
— Search corporate directory
— Instant CommPortal launch
— Control features such as Call Forwarding,
Do Not Disturb, etc.
— Control settings on Incoming Call Manager
— Incoming VM/Fax message popup
— Incoming call popup with call handling options
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CommPortal Assistant - Premium
Manage and route calls from your desktop
– Send to voicemail
– Route to another phone
– Route to pre-defined number
Improve productivity and response
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Incoming Call Manager - Premium
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Fused IP Desk Phone/Cell Phone
Voice Mailbox-Premium
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A single Voice Mailbox for both
Cell Phone and IP Desk Phone
CommPortal walks users through
migrating from their Mobile
voicemail service with simple
steps
Unified
Mailbox
Subscribers benefit from single
voicemail box
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Site-to-Site Calling
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Free Calling Between
Customer’s Sites
Customers can build abbreviated
dial plans from 3-4 digits
Eliminates a Significant % Of LD
Costs For a Typical MultiLocation Customer
Company A (Site to Site): Denver, CO
Company A: Dallas, TX
Note: Each site must subscribe to EarthLink Complete Voice Services
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Long Distance Options
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Converged Minutes is the Hosted Voice Long Distance Plan
– 1500 Long Distance Only Minutes per service location
• Additional 1000 minute buckets available
• Minutes can be shared between multiple locations
OR
– 1500 Shared Long Distance and Mobile Minutes
• Adds an additional 500 minutes to bundle for each mobile line
• Additional 1000 minute buckets available
• Minutes can be shared between multiple locations
– Converged Minutes is for domestic LD, including Toll Free
International is offered under a separate rate plan
– International dialing permissions are blocked by default
– Customer may opt to enable International dialing
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Service Bundle Options
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Each Hosted Voice service business location is composed of any or all
of the following options at no additional charge
– One Toll Free Number
– 250 MB POP email accounts included
• Up to 50 with T-1 and above access
• Up to 10 with DSL access
– One Domain Name Registration
– 6 to16 Usable Static IP Addresses included (Additional available)
– Abbreviated dialing – 3- 4digits
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Configuring Your Phone
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