Deutsche Post DHL
Corporate Presentation | Bonn | August 2011
Positioning
Deutsche Post DHL is the world’s leading mail and logistics services group.
The Deutsche Post and DHL corporate brands represent a one-of-a-kind
portfolio of logistics (DHL) and communications (Deutsche Post) services.
The Group provides its customers with both easy to use standardized products
as well as innovative and tailored solutions ranging from dialog marketing to
industrial supply chains. About 470,000 employees in more than 220 countries
and territories form a global network focused on service, quality and
sustainability. With programs in the areas of climate protection, disaster relief
and education, the Group is committed to social responsibility. In 2010,
Deutsche Post DHL revenues exceeded € 51 billion.
The postal service for Germany. The logistics company for the world.
Corporate Presentation | Bonn | August 2011
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Corporate structure: One company with two strong pillars
The postal service
for Germany
Corporate Presentation | Bonn | August 2011
The logistics company
for the world
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Corporate structure
Corporate Center
Corporate
Functions
MAIL
Corporate Presentation | Bonn | August 2011
EXPRESS
GLOBAL
FORWARDING,
FREIGHT
SUPPLY
CHAIN
GLOBAL
BUSINESS
SERVICES
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Strategy 2015
The postal service
for Germany
Our purpose
The logistics company for the world
Respect
Our guiding principle
Results
Simplifying Services
Our customer
promise
Sustainable Solutions
Corporate Presentation | Bonn | August 2011
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Strategy 2015: Unlocking our potential to become
provider, employer and investment of choice
Provider
of Choice
Investment of Choice
Corporate Presentation | Bonn | August 2011
Employer of Choice
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Successful initiatives
Increase customer loyalty
Employee focus to monitor our
potentials for improvements
Sustainable and credible engagement in the focus
areas of environmental protection (GoGreen), disaster
management (GoHelp), education (GoTeach)
Corporate Presentation | Bonn | August 2011
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Deutsche Post DHL factors of success
Corporate Finance
Strategy
• Maintain BBB+ credit rating
• Continuous dividend policy: pay-out ratio of 40 to 60 % of
consolidated net profit
• Prioritized use of “excess” liquidity
• Reduce the overall complexity of financing instruments
⇨ Financial stability and flexibility require appropriate
balance sheet structure
• First Choice will drive change in the way Deutsche Post DHL
operates its business
• The Group is fully committed to create higher customer loyalty
and grow business with the customers
• To create higher value for customers collaboration of the
employees will be fostered
Corporate Presentation | Bonn | August 2011
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Our social responsibility – Focus areas
GoGreen
GoHelp
GoTeach
Protecting the environment
Delivering help
Championing education
Local projects
We support employee volunteering by sponsoring local community projects through the Living Responsibility Fund.
Corporate Presentation | Bonn | August 2011
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GoGreen – Protecting the environment
• With our GoGreen program we aim to minimize the impact of our business on the environment.
• GoGreen focuses on the long-term goal to improve our CO2-efficiency by 30 % by 2020 (compared to 2007
levels), including our subcontractors.
GoGreen measures:
Regular capture and reporting of Deutsche Post DHL‘s carbon
efficiency with Carbon Accounting and Controlling
100 %
-10%
Network and capacity optimization
-30%
Modernization of our fleet and using alternative vehicles
Energy efficiency improvement in our buildings
Mobilization of our employees
Cooperation with subcontractors, customers and organizations and
offering of green products and solutions
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GoHelp – Disaster management
Our global presence, logistics network and experience in international relief provide
the ideal network for helping people impacted by natural disasters.
Lighthouse projects*
1
2
3
Disaster
Preparedness
GARD
(Get Airports Ready
for Disaster)
Disaster
Response
DRT
(DHL Disaster
Response Teams)
Recovery
WHEO
(We Help Each Other)
*) additionally: many local projects in disaster response and recovery
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Go Teach – Championing education
With GoTeach, we help reducing educational inequity and support young
individuals to expand their personal development and skills
Championing quality
in education and
educational system
Partnership with
Teach For All
Improving
employability of
young people
GoTeach
Partnership with
SOS Children‘s
Villages
Scholarship
program for
employee
children
Pursuing higher levels
of education of
employees‘ children
UPstairs
Corporate Presentation | Bonn | August 2011
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Corporate division EXPRESS (I)
DHL Express
• Express courier services using ground and air transport for companies
and private customers alike
• Widest reach in the industry, with own network covering more than
220 countries and territories in Europe, Americas, Asia/Pacific, and
the EEMEA region (Eastern Europe, the Middle East, and Africa); and
with a choice of transit times in each market
• Core business: Time Definite International transports
• Progressively more focused on industry-specific solutions, among
others for Technology, Life Sciences, Consumer goods and
Automotive sectors
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Corporate division EXPRESS (II)
DHL Express
• More than 220 countries and territories served
• Approx. 100,000 employees worldwide
• Approx. 2.5 million customers
• 3 global DHL Air Hubs: Leipzig, Hong Kong, Cincinnati
• Approx. 4,000 facilities worldwide
• Approx. 32,000 vehicles
• 4 global QCC: Global Quality Control Centers are located in Bonn,
Leipzig, Singapore, Cincinnati
– Key functions: Real Time Shipment Management and Crisis
Command Center
• Connecting more than 500 airports around the world
• Approx. 250 dedicated aircraft
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