Chapter 11: Operations Management in
Manufacturing and Service Industries
1. Operations Management in Manufacturing
2. Facility Layouts
3. Managing the Production Process in a
Manufacturing Company
4. Graphical Tools: Pert and Gantt Charts
5. The Technology of Goods Production
6. Operations Management for Service Providers
7. Producing for Quality
(cases and Problems)
1. Operations Management in
Manufacturing
• Define operations management and discuss the role of
the operations manager in a manufacturing company
• Discuss the factors to consider in a production planning
process
• What are the various methods of production and how do
they work?
• What is the difference between mass production and
mass customization?
• Compare Walla Walla economic development to the site
selection process in te book
• Explain capacity planning
2. Facility Layouts
• Describe the four major types of facility
layouts: process, poduct, cellular and fixed
position
3. Managing the Production Process in
a Manufacturing Company
• What are the three components of
materials management and how do they
work?
• Discuss purchasing and supplier selection
and tools used in processing and tracking
this information
• What are some of the commonly used
methods in maintaining inventory controls?
• What is MPS and how does it work?
4. Graphical Tools: Pert and Gantt
Charts
• Describe the workings of Gantt and PERT
charts. What are they used for? How do
they work/ How are they similar? How do
they differ?
5. The Technology of Goods
Production
• Explain how manufacturing companies
use technology to produce and deliver
goods in an efficient, cost-effective manner
• What is CAD? CAM? CIM? and FMS?
6. Operations Management for
Service Providers
• Discuss the characteristics that distinguish service
operations from a manufacturing operations
• How does operations planning differ in a service
business as opposed to manufacturing?
• How does operations process differ?
• Discuss service business planning functions involving
facilities, site selection, size and layout and capacity
planning
• What unique challenges does a service provider
manager have over a manufacturing manager in the
areas o scheduling, inventory controls and capacity
7. Producing for Quality
• What are the three tasks in total quality
management and how do these principles work?
• Describe tools companies use to identify areas
of improvement
• Discuss international quality standards that are
in place to help safeguard consumers
• What is outsourcing? How is it used and what
are the benefits of using it in the manufacturing
and service sectors?
Cases and Problems
The class will divide into 5 groups:
Group 1 and Group 3 will address the
Career Opportunity section of Chapter 11
Group 2 and group 4 will address the Global
View section of chapter 11
Be prepared to discuss your answers in your
groups in the next class session