2013 - Best e-learning project - not for profit
The 2012 Games suite of
e-learning products
Presented by Jon Aveling
Date28-2-14
Introduction
• Martin Bagshaw – Project Lead, Olympic Training Project
• Vikesh Tailor – Producer, NCALT
• Jon Aveling – NCALT Implementation Manager
Overview
• NCALT is a collaboration – College & MPS
• E-Learning & Managed Learning Environment (MLE)
• 300,000 registered users
• 43 x Home Office Forces
• Associate Partners
Current:
PSNI, BTP, MDPGA, CNC, Scottish Police Service
Today I will cover
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Background to the Olympic training project
Overview of the organistion
Outline of our proceses in design
Detail of our implementation
Outline the success
How this influenced the business going
forward
However , some background
• Police IT is notoriously Cant do
• E learning is delivered in spite of , not because
of technology
• Generation Y
– Average age 27 on recuitment
– Internet throughout their adult life
The 2012 Games
the largest peacetime safety and security
operation in our history
Preparing our people
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Safety & Security Objectives
Delivery (project framework)
Business Case
Training Strategy
Training Need
Planning Assumptions
Implementation & Delivery Considerations
The Challenges
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Cultural resistance to e-learning
Large numbers of stakeholders & partners
Diverse user groups
New LMS being rolled out midway through project
Technical limitations
Making the Games products standout
Public disinterest towards the Games
Key information changing daily
Short deadlines, changing information, fixed budget, limited
resources
Solutions
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Consultation
User experience research
Evaluation analysis
LOCOG tie-in
New design –improved usability & accessibility
High profile figures
Agile methodology
Diverse audience
• Numerous different user groups
• Different roles = Different training needs
Stakeholder liaison
• Stakeholders, subject matter experts, and partners from over
75 different organisations
Fire service, Ambulance service, Dorset, Airwaves, PNICC(Police National
Information Coordination Centre), NOCC(National Olympic Coordination Centre), UKBA,
Neighbourhood engagement, Logistics, Diversity, British Transport Police, International
liaison, Public order, CBRN(Chemical, Biological, Radiological, and Nuclear),
TORCH, LOCOG branding, LOCOG legal, volunteers, security, Police search,
Metropolitan Police, ACPO(Association of Chief Police Officers), Specials and
volunteer groups, GIS(geographic information system), Intelligence, Welfare, Demand
and resource, SOCA(Serious Organised Crime Agency), Operation Podium
Learning strategy
8 Modules of e-learning:
3 methods of deployment:
Innovation
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Theme and branding
Animated help popups
Accessibility settings
Low spec support
Captions
Dynamic content
New screen types
Media rich interaction
Smart popup to encourage paced learning
Interactive screens
Implementation
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Learning required in over 50 organisations and forces
Fire and ambulance also needed to utilise some products
Training departments, Olympic leads, National teams
The message of Sporting event with Security was Unique
Spread the message and Engage
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Workshops to engage all police forces
Regular meetings with Fire and ambulance
Identification of Single contact point in each organisation
Myth-busting workshops explaining how to access and
complete the learning
Monitor compliance
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15000 mutual aid officers
Scottish forces involved
48000+ Metropolitan officers and staff
360000+ total completions of the products.
Tracked and reported to the Olympic Project
Evaluate Success
• Enabled 361,751 tracked completions- 30% MORE than the
original business case driver
• 8 new modules of E-Learning delivered, on time and £85k
under budget
• Cost per head of £0.48 for Tri-Service Awareness e-learning
• Delivered a Return On Investment of 225:1*
• Deployed successfully on NCALT MLE, Moodle and the web
• Reduced service desk calls, improved usability and accessibility
*based on a conservative figure of £250 per equivalent class room training day
38,836 (or 10%) opted to fill in our standard evaluation form.
Strongly
agree/
agree
(%)
no opinion
disagree
(%)
strongly
disagree
(%)
I found this course to be of high
quality.
64
23
5
2
The course met my learning needs.
57
25
8
5
E-learning was a good way for me to
learn this subject.
64
19
7
5
I am confident that I will be able to
apply what I have learned to improve
the way I work.
55
28
7
4
statement
Did it work?
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Delivery to a large and diverse audience
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Over 70% surveyed after E-Learning satisfied that they understood how the Games
would operate and what was expected of national Policing style
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Provides up-skilled officers for the future e.g. Commonwealth 2014 & G20 events
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Provides assurance as scale of mutual aid* provision is unparalleled – the training
provided was quality assured and monitored
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A viable solution to supply the Olympic Resource gap – the required number of
personnel was trained, on time and considered to be effective in Policing the
Games
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National interoperability through standardisation of training