Candidates Brief Profile
Name
Course ( Specialization)
Educational Background
Details of research
papers/case
study/articles published
(if any)
Key Achievements
E-Mail Address
Tarun Shakya
MBA (Marketing & Information Systems)
B.Tech ( Electronics & Communication)
Get an article on “Business Intelligence : Early Warning System”
published in Institute’s monthly Newsletter “SIMSight”
Received “Pat On The Back” award in the organisation for excellent
work done
tarun.shakya2011@sims.edu
Factors Considered
SAP Service
Implementation
Upgrade
Support
Factors
Pre Implementation:
• Business Process Study
• Gap & Fitment Analysis
• Migration Study
• Project Scoping & Sizing
• Documentation
Implementation:
• Turnkey Implementation
• Project Management
• Functional Consulting
• Change Management
• Enhancement/Development of add on
Applications
• Data Customization & Migration
• Users Education & Training
• Version Upgrades
• System Downtime/Impact on Business
• SAP security Changes
• Personnel Availability
• Hardware / OS/Database Upgrades and Patches
• Contingency Planning
• Performance Analysis & Improvement
• Trouble-Shooting
• Fine Tuning of Configuration & Programs
• Functional Enhancements, Testing & Rollout
• Service desk and incident management
• Migration to new releases
• Maintenance (Problems/Issues Management & Closure)
• 24 X 7 support
Benchmarking Implementation Service Offering
SAP
Service
L&T Infotech
Infosys
TCS
Wipro
Strength
Weakness
• Better Implementation Practices
• Better Post Implementation Services
• Expertise in Manufacturing ,Oil & Gas and
retail
•PRISM that takes a consistent businessprocess and phase-oriented approach
•
•
•
•
• Better Vertical Expertise
• Better Pricing Strategy
• Better Global Capability
• Better Implementation Practices
• Big Client Base and Engagements
•Expertise in Manufacturing & Energy
• Lesser Discrete product Capabilities
• Strong Technical Implementation
• Lower Cost & remote Global Delivery
• Better Global Capability
• Discrete product Capabilities
• Big Client Base and Engagements
• Expertise in Retail, Energy/Utilities
• Average Implementation Practices
• Excel in technical & Operational elements of
SAP
•Strong hold in SME sector
•Better Vertical Expertise
•Lower Cost & remote Global Delivery
•Expertise in Retail, Manufacturing
• Average Post Implementation Services
like training and change management
Lesser Vertical Expertise
Lesser Global Capability
Higher Cost
Smaller Client Base and Engagements
Benchmarking Upgrade Service Offering
SAP
Service
L&T Infotech
Infosys
TCS
Wipro
Strength
• Widely acknowledged Tool based approach
• Custom Object Analysis Framework for accurate
estimates for repair & test objects, “ZoomUP”
• Functionality utilization framework for determining
impact on business processes, “Funda”
• With more experience, have developed Upgrade
Accelerators/Tools for making upgrade process
predictable and accurate
• Better documentation / summary reports
• Global Delivery Model for faster go-live
•Phased approach helping de-risk the project
• Tool based methodology
• Expertise in using Global Network Delivery Model to
reduce TCO and faster execution
• Trusted capabilities and CMMi level 5 frameworks
adopted to deliver stable upgrade.
• Upgrade from 3.x/4.7 to enterprise version and mySAP
ERP
• Strong experience in implementation of new
functionality
Weakness
No Information found on this
side
Benchmarking AMS (Support) Service Offering
SAP
Service
L&T Infotech
Infosys
TCS
Wipro
Strength
Weakness
• Innovative Pricing Model “pay-per-use”, aggressive
service levels
• One of few certified as SAP Hosting Local Partners
for AMS to give extended support services from SAP
•“Follow the Sun” basis 24X7 support
No Information found on this side
• Innovative Pricing Model “Consumption Based
Pricing”
• Multiple Level Support L1-L3
• Standardized Support processes based on ITIL Best
Practices
• Aggressive Off-Shoring through 24X7 service
• Lower cost with Offshore/onsite model to meet
24X7 support
• SLA-based problem management framework
• Better Geographical coverage for application
support
• Close partner of SAP
• One of few certified as SAP Hosting Global Partners
for AMS to give extended support services from SAP
• “Application Availability Guarantee”
• Single Point Accountability
• Availability of resources in sun-setting and niche
skills
Ranking Companies for each Service Offering
SAP Service
Implementation
Upgrade
Support
Ranking
1–
2–
3–
4–
1–
2–
3–
4–
1–
2–
3–
4–
INFOSYS
WIPRO
TCS
L&T INFOTECH
INFOSYS
TCS
L&T INFOTECH
WIPRO
WIPRO
L&T INFOTECH
INFOSYS
TCS
Key Findings
• Very close fight between Infosys and Wipro
but Infosys rated better on its innovative and
better pricing structure
• “Wipro Quick Start” solution very popular with
all in one, pre-configured SAP solution
• L&T InfoTech lost on not only Higher price
and lesser vertical expertise
• Most of the companies are upgrading to SAP
ECC 5.0 version
• Intensity of Business impact during and after
Upgrades is very critical
• WIPRO’s FlexDelivery Model which talk about
“Application Availability Guarantee” ensuring
99.X% availability of SAP Application
• Apart from being SAP service partners along
with TCS and Infosys, Wipro and L&T Infotech,
are also SAP certified Hosting Partners and
get special recoginition for AMS with which
they can provide extra set of services from
SAP