Public Employment Services: Facing the Challenges through Innovative Delivery Models Donna Koeltz Employment Services Employment and Labour Market Policies Branch KEY FEATURES OF PUBLIC EMPLOYMENT SERVICES Free services for all citizens National in scope Use of services is Voluntary Arrange the best organization of services for the labour market needs Encourages collaboration between labour market partners Core Functions Employment Service Convention C88, 1948 Employment Service Recommendation R83, 1948 CORE FUNCTIONS Job search assistance & placement services Regulatory Services Labour Market Information Employment services Administer unemployment benefits Labour Market Programmes WHO ARE THE VULNERABLE GROUPS? Women Persons with Disabilities Migrant Workers Youth Older Workers Long Term Unemployed • Registration • General Information on Services Provided • Access to Self-Service Options INITIAL INTAKE • Group Information Sessions • Individualized Counseling • Assessment and Development of a Return-To-Work Action Plan EMPLOYABILITY • May include Career, Vocational and / or Employment Counseling IMPROVEMENT • May involve one or more Labour Market Progammes • Do all clients have fair and equitable access to the services? • Are the desired outcomes being achieved? PERFORMANCE • Are both job seekers and enterprises satisfied with the services? MANAGEMENT • Are services delivered efficiently? • Informality • Social Inclusion • Skills Mismatch • Demographic Issues • Structural issues in the labour market • Low job creation and low labour demand There is a need at the National and/or Regional level for employment policies, strategies and guidelines related to… • • • • • • Delivery Model Work First versus Human Capital Development Profiling Early intervention Target Groups Migration Lack of funds and budget constraints Managing Performance Number and size of offices Qualifications of Staff Use of information technology Capacity for multi channeling • Need to coordinate work of PES with other providers to avoid duplication and to maximize results • Must consider the needs and opinions of both jobseekers and enterprises • Also necessary in relation to migration both internally and across borders • Job placement services vs. administrative duties • Profiling • Early intervention • Self Help vs. Employability Improvement • Integrating career guidance activities vs. maintaining services for deeper engagement with clients • Clearly defined and standardized occupational descriptions • Good information sharing between stakeholders • Capacity to collect, analyze and disseminate information Placement / Job Brokerage Labour Market Information Placement / Job Brokerage Placement / Job Brokerage Labour Market Information (generally limited to their sectoral specialty) Often specialized in issues related to a specific target group Some training programmes generally specific to the industry within which the PrEA specializes May offer some training, workshops or seminars on basic job search techniques, life skills etc. May provide some financial support or other services to help job seekers get started Administration of Labour Market Adjustment Programmes Administration of Unemployment Insurance Regulatory Activities The association of private employment agencies, CIETT promotes self regulation of its members. Unemployed Less that 1 Year INITIAL INTAKE • INTIAL INTAKE • JOBCENTER PLUS EMPLOYABILITY IMPROVEMENT • EMPLOYABILITY IMPROVEMENT • JOBCENTRE PLUS Unemployed More than 1 Year INITIAL INTAKE EMPLOYABILITY IMPROVEMENT • Prime Contractors • Prime Contractors Consistent delivery system during the past 15 years Clear division of roles between JobCentre Plus and External Service Providers Job Seeker Allowance A menu of labour market and employability improvement measures currently under the Work Programme Performance Management System Large Urban Areas • Initial Intake • Employability Improvement ALL SERVICES • Performance Management Outlying and Rural Areas ALL SERVICES • Municipal Offices • Training Institutions • Private Employment Agencies Clear division of roles between Centrelink and Job Services Australia providers Job Seeker Classification Instrument Employment Pathway Plan Employment Pathway Fund A menu of labour improvement measures market and employability Performance Management System “Star Rating” • Government is putting more responsibility on citizens, businesses and other organisations. • Werkbedrijf (UVW) actively seeks cooperation with labour market partners including temporary work agencies (TWA) • UVW focuses primarily on job seekers who are at a great distance from the labour market and employers who are willing to hire these job seekers. • Accelerated development of e-services for job seekers and employers via werk.nl. • Increased emphasis on Labour Market Information • All clients who apply for a benefit are monitored from the day of registration until the end of the benefit to ensure compliance with the rules There is no one-size-fits-all solution when it comes to delivering employment services. Perhaps it is not so much who delivers the services but the quality with which they are delivered that is the final determinant. A key to successful outcomes is the accurate classification of jobseekers at the outset. While there appears to be a growing trend among PES to subcontract some of elements of their service, this differs among countries in both degree and approach Collaboration among the various organizations will broaden the pool of available workers and open the doors of more enterprises in terms of job opportunities, and consolidating these services in a one-stop-shop approach can benefit all partners within the labour market. Regardless of the degree of collaboration with external providers, PES will want to ensure that the core employment services are universally available and that all clients, both jobseekers and enterprises, have equitable choices in how they receive these services. Most countries have not realized cost savings but rather re-allocated funds in a more effective and efficient manner.