Business Process &
Application Solutions
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Audit. Tax. Consulting. Financial Advisory
©2005 Deloitte | All rights reserved
The BPAS value proposition
The Deloitte Business Process & Application Solutions team helps:
Growing clients with unique, changing and / or mission critical business process
and application management requirements deliver maximum competitive
advantage by:
• Providing the highest quality outsourcing services;
• Leveraging the broad geographical coverage of Deloitte that ensures a deep
understanding of local regulatory requirements; and
• Building on the roots of the firm by leveraging our deep knowledge of specific
business processes - specifically in Finance, HR and IT.
Our solution allows us to partner with clients who wish to drive increased
shareholder value from a decision to outsource specific processes and / or IT
applications whilst equally wanting to retain maximum flexibility without the need
to lock their business requirements in place for the foreseeable future.
We focus on quality, flexibility and the need for a unique and / or mission critical
solution above all else.
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©2005 Deloitte | All rights reserved
Outsourcing drivers through the lifecycle
LOCAL
Commodity
Low cost per
transaction & High
volume
High cost per
transaction & Low
volume
Embryonic
REGIONAL
Growth
Expansion
GLOBAL
Mature
Core Skills
Processing expertise
Core Skills
Domain knowledge /
industry expertise
Unique
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©2005 Deloitte | All rights reserved
BPAS services growing clients, regional operations of
Multi-National Clients and companies that require
flexibility.
REGIONAL
LOCAL
Commodity
Low cost per
transaction & High
volume
GLOBAL
Global
Outsourcers
Typical
pathway to
growth
Core Skills
Processing expertise
BPAS
Service Focus
Core Skills
High cost per
transaction & Low
volume
Unique
3
Business
Advisors
Typical
pathway to
growth
Domain knowledge /
industry expertise
©2005 Deloitte | All rights reserved
The BPAS scope of services is focused on areas in
which Deloitte has strategic legitimacy
BPO (Finance &
Accounting)
• Management Accounting &
Reporting
• Cost Accounting
• Statutory Accounting
• Tax compliance
• Outsourcing of financial
business processes:
— General Ledger
— Accounts Payable
— Accounts Receivable
— Billing
— Fixed Assets
— Procurement
• Budgeting & Controllership
• Project & Program Mgt
• Interim Management
• Financial Research/Analysis
• Bookkeeping
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BPO (Human
Resources)
• Interim Management &
Staffing
• Executive Payroll
Administration
• Learning Outsourcing
• Recruiting & Placements
• Stock Option
Administration
• HR Statutory Compliance
• Outsourcing of payroll
processes:
― Payroll Processing
― Fringe Benefits
― Withholding taxes
― Social Security
― Support HR
functions
AMO
• Management and delivery
of functional/technical
support and application
maintenance for:
― SAP
― Oracle
― Siebel
― Middleware
― Custom software
• Supporting IT Services:
― ASP
― Portal solutions
― Document Mgt
― Custom software
development
©2005 Deloitte | All rights reserved
Our Global Outsourcing Methodology 2.0 supports the
structuring of the deal, the transition and delivery
Mobilize
Structure
Validate
Transition
Operate
Project Scope, Issue and Integration Management
Project
Mgt
Project Tracking and Reporting
Risk and Quality Management
Project Infrastructure Management
Transition Strategy and Planning
Solution
Application
Implementation Opportunities
Application
Scope Assessment
Application Vision
Application Construction
and Implementation
Shared Services
Implementation Opportunities
Shared Services
Scope Assessment
Shared Services Vision
Shared Services Construction
and Implementation
IT Transformation
Implementation Opportunities
IT Transformation
Scope Assessment
IT Transformation Vision
IT Transformation Construction
and Implementation
AMO/ITO
Implementation Opportunities
Current Business/IT
Strategy Assessment
Solution Review
Stabilization
Enhanced Services
Current Business/Application
State Assessment
Application Support Solutions
and Operating Procedures
Data Transition
Applications Management
Technology
Infrastructure Assessment
Help Desk Solutions
and Operating Procedures
Equipment and Application
Installation
Help DeskTechnology
Operations—Level 1
and 2 Hosting
Infrastructure
Infrastructure Solutions &
Operating Procedures
Integration Test
Client Education
Delivery Support
Client Education
Delivery Assessment
Value
Contract
People
Discovery Business Case
Refined Business Case
Detailed Business Case
Operating Plan
Value Management
Letter of Intent
Terms Sheet
Outsourcing Contract
Contract Validation
Contract Maintenance
Change Leadership
Change Readiness
Assessment
Communications
Plan and Execution
Organization Infrastructure Assessment
Transition Training
Assessment
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Client Education Delivery
Solutions & Operating
Procedures
Human Resource
Management
Change Readiness
Assessment
Stakeholders Enrolled
Frontline Change
Leadership
New Workplace and Job
Skills Implementation
New Workplace and
Job Skills
Redesigned Organization
Structure
Transition Training Design
Organization Infrastructure
Implementation
Transition Training
Development and Delivery
©2005 Deloitte | All rights reserved
Deloitte BPAS “followthesun” services
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©2005 Deloitte | All rights reserved
Our integrated Onsite/Nearshore/Offshore Delivery
Model facilitates requirements of all operations
Deloitte Onsite Team
Team 1
Team 2
7
Offshore
India
South
Africa
Off-Site / Near-shore
Offsite/Nearshore
Facility
On-Site
Client
Site
•
•
•
•
Onsite-Coordinators and direct delivery teams.
Direct project service
Close proximity to client team
Conduct solution design, on-site testing, project-management,
customer-specification tasks and knowledge transfer
Deloitte Support & Processing Centres (Pan Europe)
• Same time-zone, culture, language.
• Dedicated and accountable client service teams provide single point of
contact.
• Leverage of scale to reduce cost but not quality
• 24x7x365 support
• Direct coordination of off-shore work tasks.
• Planning, design, configuration, development and testing activities for
SAP, Oracle, Siebel, Middleware and Custom software
• Relocation support for key resources during critical phases of project.
Deloitte Offshore Application Support Centres
• Highly skilled global resource pool in multiple locations supported by a
common delivery infrastructure.
• Strict governance ensuring low cost and peace of mind
©2005 Deloitte | All rights reserved
Deloitte BPAS qualifications
• To date in excess of 300 clients worldwide have selected us as their trustworthy
outsourcing provider, for example:
Functional Outsourcing:
Shared Services Centre
Global Outsourcing:
Local Unit for Start-up and Development
Functional Outsourcing
Functional Outsourcing
Service Centre for Enterprises
and other Organizations
Global Transformational Outsourcing:
Start-up, Development and Transaction
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©2005 Deloitte | All rights reserved
How Deloitte BPAS is rated:
# 1 in customer satisfaction
• We have been ranked first among all outsourcing providers in a recent
InformationWeek Research Survey of 333 business-technology professionals.
Research method
Nearly 40 percent of
the evaluators work in
companies with more
than $1 billion in
annual revenue.
To be included in the
study, a vendor had to
have received a
minimum of 25
evaluations
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©2005 Deloitte | All rights reserved
The Deloitte BPAS difference
• Outsourcing is about relationships – long term, mutually beneficial relationships between
us and our clients
• We partner with our clients to effect dramatic change through large, complex multi-year
transformational programs
• We are completely independent in terms of our advice and the way that you execute on
your strategy
• We are willing to share in the risks and rewards of those efforts – and we can structure our
deals so that our interests and those of our clients are strategically aligned
• We leverage the full strength of our global consulting and outsourcing practice to provide
our clients with the end-to-end solutions they increasingly demand.
• We exceed expectations through our deep industry expertise across:
– Consumer Business
– Financial Services
– Manufacturing
– Energy & Resources
– Aviation & Travel
– Technology, Media & Telecoms
– Life Sciences & Healthcare
– Public Sector
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©2005 Deloitte | All rights reserved
Global Contact
Eric la Maitre
Global Executive Director
Mobile: +31 646 070 205
eMail: elamaitre@deloitte.com
©2003 Deloitte & Touche LLP