ThyssenKrupp System Engineering Service
Customer Satisfaction is our Business
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Our aim is to achieve complete customer satisfaction
Service Philosophy
Philosophy
Certificates
Quality
We support our customers in the optimal use of their
machines and equipment to ensure their commercial
success.
DIN EN ISO 9001:2000
Management System
IQNet ISO 9001:2000 International
Certification Network for Quality Management
System
This support is founded on the continuous development of
our comprehensive process model, meeting the highest
quality demands and providing the flexibility of customerspecific product configuration.
VDA 6.4 Quality Management System for
TS 16949 Quality System Management for
the
We live by the strong belief that long-term partnerships
with our customers and employees can only sustain when
they are based on trust and mutual respect.
parts supply automotive industry
DIN EN ISO 14001 Environmental
Management
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production equipment
The Know-how from the product departments flows back into Service
Service Know-how
From the concept ...
... to the service.
Know-how Transfer
Customized
Engineering
Service
... along the realisation ...
Engineering
Project
Management
Automation
Assembly
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Initiation
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We speak our customers’ language
Service Centers worldwide
Our Service is an integral part of the divisions
Product lines Service
Testing
Solutions
Assembly
Systems
Body in
White
Forming
Dies
Part
Productio
n
Training
Spare Parts Management
Maintenance
Operator Models
Technology Consulting and Optimization
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Refitting, Relocation, C/S-KD Equipment
Training
Clear processes for maximum learning success
Product line Training
Performances
Customer benefit
Determine the Demand Profile
Training by an experienced service
organization and equipment manufacturer
Analyze the individual workplace
Employee qualification meeting your
demands
Prepare the the training concept
Compile the training concept
High equipment efficiency
Organize and execute the training activity
High occuptional safety and employee
satisfaction
Monitor success
Flexible staff utilization
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Quality Assurance
Ablagepfad und Dateiname (manuell eintragen)
Training
Best practical knowledge for your employees
Training References
VW Golf IV in Uitenhage, South Africa
Opel Zafira in Gliwice, Poland: Training of 800 workers in
operating of control systems and systems engineering
Die Maintenance Training at Vauxhall in Ellesmere Port, England
Technician program UK: Training of employees in knowledge of
preventive die maintenance
Magna: Concept- and techniques- training of project leaders ond
project managers
Maintenance/ Commissioning Training on Carrier assembly
machines at GM in Silao, Mexiko
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Magna: Training of maintenance team in hemming technique
(theory and practical experience)
Performances
Intelligent Spare Parts
Management
Early involvement in new
equipment design phase
Life-cycle oriented spare
parts planning
Consider semi-finished
stages in spare parts
production
Provide overall solutions
Customer benefit
Service Contracts and
Consignment Warehouse
Flexible Warehouse Logistics
Combine transport logistics with
other customer activitys
Selection and implementation of
appropriate IT solutions
Install spare parts warehouses
with staff and qualified accounting
system
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Minimized cost for spare parts
management
Guaranted spare part function
at time of installation
Identification of risk parts
during pre-sales consultation
Individual and customized
warehousing conzept
ThyssenKrupp
Spare Parts Management
Our spare parts management reduces your needs to a minimum
Product line Spare Parts Management
Spare Parts Management
Our spare parts management reduces your needs to a minimum
References Spare Parts Management
Spare Parts Management Audi A3
Reduction of spare parts budget by more than 20%
Standardizationof equipment designs; ABC part
classification
Service Contracts VW Lupo and Golf IV Wolfsburg and
Brussels
Delivery and installation of hemming steels within 48 h
Installation of a spare parts warehouse with staff and
qualified accounting system
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Consignment warehouse VW Transporter Hannover
Performances
Customer benefit
Develop parameters and target definitions
Efficiency increase by availability optimization
Compile required processes for the service
package
Turn fixed costs into variable costs ( personal
costs)
Prepare implementation process
Focus on the core business
Define the qualification profile and staff selection
Reduce complexity
Provide the service while continually monitoring
the parameters
Flexibility in sourcing service packages
Use of qualified procedures and methods
Provide feedback on experience to serve as input
for process optimization
Highly competent staff
Transparency of performance and reults
Prolonged warranty
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Maintenance
To us, maintenance means to ensure your productivity
Product line Maintenance
Maintenance
To us, maintenance means to ensure your productivity
Maintenance References
Volkswagen Wolfsburg and Brussels
Service contracts for hemming equipment and
48 hours spare parts service at Wolfsburg and
Brussels
Prepare checklists and inspection schedules.
Porsche Zuffenhausen
BMW X5 and Z4 in Spartanburg, USA
Inspection Framing, Hemming technology, Liftingand Rotating unit.
Analysis of current situation.
Prepare checklists and inspection schedules.
Maintenance.
Maintenance assistance
Service Center Daimler in Stuttgart
Complete maintenance for
Forming dies at Jaguar in Halewood, England.
BIW equipment for Volkwagen in Kaluga, Russia.
24/7 in-situ Service
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Integration of customer‘s staff into equipment
maintenance.
Full Service Package
Reference: Complete maintenance volumes / Body-in-White VW Kaluga,
Russia
Maintenance
Maintenance: BIW VW Russia
Atten
danc
e
Service
Requirement / Responsibility
Mainten
ance
TKSE
VW RUS
Central IMaintenance
Trainin
g
Clea
ning
Requirement / Responsibility
Spare parts
management
TKSE
VW RUS
• General fault clearance

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• TPM

assistance
•Repair

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Decentral Maintenance
• IPS System

•Spare parts management

•Preventive maintenance (grippers)

• Training

-
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Active support by central functions at TKSE for superordinate themes
Maintenance
Increase your operational availability through our proactive maintenance concept
Reference: Die Maintenance at Jaguar, Halewood, UK
Situation 2001
Approach
Current situation
Reactive Maintenance
–
“trouble shooting” only
Workforce transfer
(Existing - TK Drauz Nothelfer)
Proactive maintenance
of
390 die sets
Significant production
losses evident
Die condition worsening
causing quality
concerns
Shop floor reorganization
Visual management implementation
Moderate invest in new equipment
Quality management implementation
Nothelfer Preventive, Die Maintenance
(PDM), Concept implementation
Two maintenance
events per die and year
Production availability
>97%
Parts Per Million
Rejection Rate
improvements clear
Expanded to two futher
locations with the OEM
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Preventive maintenance
processes not in place
Qualification program
Performances
Costumer benefit
Record the current situation
Conception and implementation of activitys for
productivity increase: Volume increase while
reducing costs
Identify potentials by equipment weak point
analysis and process analysis
Increase process reliability
Define the intended situation and parameters to
achieve the target
Free inhouse recources through presales service:
Feasibility studies, task sheets, engineering,
qualified supplier selection
Prepare implementation activity budgets with
regard
to cost and timing
Start-up and phase-out strategies
Implement optimization according to target values
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Technology Consulting and Optimization
New Technologies are a welcome challenge for us
Product line Technology Consulting and Optimization
Output improvement of your facilities by optimization, refitting and
service
Reference: Output optimization DAF trucks XF and CF cabins in Westerlo,
Belgium
Scope
Technology Consulting and Optimization
Line optimization
Automation of the stations with critical cycle
time Relocation of line components /
Re-organisation of the manufacturing process
Integration of service package into
the basic scope of performance
24/7 h Hotline
Spare parts management
Training
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Reducing of reaction time: fitter on-site in 2h
Performances
Customer benefit
Planning
Turn-key solutions at fixed prices
Record the current situation, layout planning, design, adjust to new
environment, transport and logistics plan, risk evaluation, supplier
selection
Disassembly and Transportation
Technology and component
competence of an equipment
manufacturer
Efficiency increase of existing lines
and reduction of capital expenditure
Qualified assembly site management, resource control
Setup, Refitting and Commissioning
Adjust infrastructure, measure and assemble the equipment,
commissioning
Productivity increase of existing lines
Quality Check / Optimization Phase
Cost benefit by using the worldwide
service network.
Record component quality, compare actual and target situation, define
actions,
implementation with efficient matching and QA-processes
Combine new and used components
from a single source incl. warranty
Stand-by Phase
Qualified owner support by expert staff
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Refitting, Relocation, C/S-KD Equipment
To us, the component quality is the indicator for success
Product line Refitting, Relocation, C/S-KD Equipment
Relocation from 4 locations in only 4 months
Reference: Relocation of Opel Astra T3000 to Gliwice, Poland
Challenge
Refitting, Relocation, C/S-KD Equipment
Relocation from 4 locations: Ellesmere
Port, Antwerpen, Bochum, Eisenach to
Gliwice.
Relocation timeframe: 4 months
Motor compartment complete, hemming
equipment for doors, tailgate, bonnet and
sunroof, mid-frequency controls including
robots
Adjust level of automation throughout all
production processes
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Integration of 4 types (HB, NB, SW, DV) in
existing line
Performances
Costumer benefit
Analyze and setup the legal framework.
Alternative financing models.
Determine production parameters
Efficient operation (efficiency, quality) of the unit
ensured by manufacturer‘s expertise.
Define interfaces (media, logistics).
Turn fixed production costs into variable costs.
Prepare a staff and resource plan
Capital available to focus on core processes
(product development, marketing, brand
development).
Prepare and determing a financing model.
Setup an emergency strategy to safeguard
production availability.
Focus on shareholder value/ financial key figures.
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Operator Models
With our extensive experience we help you to raise your production efficiency
Product line Operator Models
Service References
VW Golf | Maintenance
Chrysler Voyager | Relocation
Service contracts for hemming
equipment
48 hours spare parts service at
Wolfsburg and Brussels
Ford Escort | Relocation
Several relocations, e.g.
Germany to Brazil
Mercedes-Benz E-Klasse | Optimization of BIW equipment
Relocation of BIW production of
Ford Escort from Saarlouis to
Halewood (Great Britain)
Opel Frontera |Relocation
Modification and optimization of
BIW equipment Mercedes Eclass
Relocation of BIW production
from
Luton to Ellesmere Port,
UK
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VW Lupo | Relocation
Relocation of BIW production of
Chrysler Voyager to MagnaSteyr
(Austria)
We bring your requirements to the point
Service Contacts
Torsten Rohlfing
Testing
Solutions
Tel.: +49 (0) 511 74091 – 518 | E-mail: torsten.rolfing@thyssenkrupp.com
Heinrich Lisser
Assembly
Systems
Thomas Laubenthal
Tel.: +49 (0) 68 71 60 – 2100 | E-mail: thomas.laubenthal@thyssenkrupp.com
Carlos Cieminski
Tel.: +49 (0) 421 6888 – 1350 | E-mail: carlos.cieminski@thyssenkrupp.com
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Body in
White
Forming
Dies
Global
Service
ThyssenKrupp
Tel.: +49 (0) 421 6888 – 1500 | E-mail: heinrich.lisser@thyssenkrupp.com