Ken Laudon, Management Information
Systems, 11/e, 2010, Pearson
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現任虎尾科大助理教授 (Sharepoint, BI, Database, Optimization)
邑泰科技SOA、BI顧問
全球人壽總部、台北科技大學BI演講
台中港務局、興農、恒耀工業BI系統訓練與導入建置
朝陽科大、屏東商業技術學院、台中技術學院協助SOA教育訓練
咖啡簡餐店網路版POS系統建置
雲端系統建置（學術研究）
網格非線性最佳化系統開發
新竹市政府、公路局網頁系統開發
華邦電子、晶元科技
東元電機配料管理系統
農委會育苗管理系統
榮民製藥廠、金門電力公司人事薪資系統
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相關證照：
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Sun Certified Java Programmer
IBM Certificated SOA Solution Designer
IBM Cognos Administrator
IBM Cognos Author
IBM DB2 Fundamental
Microsoft SQL Server 2008 Implementation and Maintenance
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Chapter 1: Information Systems in Global
Business Today
Chapter 2: Global E-Business: How
Businesses Use Information Systems
Chapter 3: Information System, Organizations,
and Strategy
Chapter 4: Ethical and Social Issue in
Information Systems
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Chapter 5: IT Infrastructure and Emerging
Technologies
Chapter 6: Foundations of Business
Intelligence: Databases and Information
Management
Chapter 7: Telecommunications, the Internet,
and Wireless Technology
Chapter 8: Securing Information Systems
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Chapter 9: Achieving Operational Excellence
and Customer Intimacy: Enterprise
Applications
Chapter 10: E-Commerce: Digital Markets,
Digital Goods
Chapter 11: Managing Knowledge and
Collaboration
Chapter 12: Enhancing Decision Making
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Chapter 13: Building Information Systems
Chapter 14: Managing Projects
Chapter 15: Managing Global Systems
Chapter 1
Information Systems
in Global Business
Today
Management Information Systems
Chapter 1 Information Systems in Global Business Today
LEARNING OBJECTIVES
•
Understanding the effects of information systems on business
and their relationship to globalization.
•
Explain why information systems are so essential in business
today.
•
Define an information system and describe its management,
organization, and technology components.
Management Information Systems
Chapter 1 Information Systems in Global Business Today
LEARNING OBJECTIVES (Continued)
•
Define complementary assets and explain how they ensure that
information systems provide genuine value to an organization.
•
Describe the different academic disciplines used to study
information systems and explain how each contributes to our
understanding of them.
•
Explain what is meant by a sociotechnical systems perspective.
Chapter 2
Global E-Business:
How Businesses Use
Information Systems
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
LEARNING OBJECTIVES
•
Define and describe business processes and their relationship to
information systems.
•
Evaluate the role played by systems serving the various levels of
management in a business and their relationship to each other.
•
Explain how enterprise applications, collaboration and
communication systems, and intranets improve organizational
performance.
Management Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems
LEARNING OBJECTIVES (Continued)
•
Explain the difference between e-business, e-commerce, and egovernment.
•
Assess the role of the information systems function in a business.
Chapter 3
Information
Systems,
Organizations,
and Strategy
Management Information Systems
Chapter 3 Information Systems, Organizations, and Strategy
LEARNING OBJECTIVES
•
Identify and describe important features of organizations that
managers need to know about in order to build and use
information systems successfully.
•
Demonstrate how Porter’s competitive forces model helps
companies develop competitive strategies using information
systems.
•
Explain how the value chain and value web models help
businesses identify opportunities for strategic information system
applications.
Management Information Systems
Chapter 3 Information Systems, Organizations, and Strategy
LEARNING OBJECTIVES (Continued)
•
Demonstrate how information systems help businesses use
synergies, core competencies, and network-based strategies to
achieve competitive advantage.
•
Assess the challenges posed by strategic information systems
and management solutions.
Chapter 4
Ethical and Social
Issues in Information
Systems
Management Information Systems
Chapter 4 Ethical and Social Issues in Information Systems
LEARNING OBJECTIVES
• Identify the ethical, social, and political issues that are
raised by information systems.
• Identify the principles for conduct that can be used to
guide ethical decisions.
• Evaluate the impact of contemporary information
systems and the Internet on the protection of
individual privacy and intellectual property.
• Assess how information systems have affected
everyday life.
Chapter 5
IT Infrastructure
and Emerging
Technologies
Management Information Systems
Chapter 5 IT Infrastructure and Emerging Technologies
LEARNING OBJECTIVES
• Define IT infrastructure and describe its components.
• Identify and describe the stages and technology
drivers of IT infrastructure evolution.
• Assess contemporary computer hardware platform
trends.
• Assess contemporary software platform trends.
• Evaluate the challenges of managing IT infrastructure
and management solutions.
Chapter 6
Foundations of
Business Intelligence:
Databases and
Information
Management
Management Information Systems
Chapter 6 Foundations of Business Intelligence: Databases
and Information Management
LEARNING OBJECTIVES
• Describe how the problems of managing data resources
in a traditional file environment are solved by a database
management system
• Describe the capabilities and value of a database
management system
• Apply important database design principles
• Evaluate tools and technologies for accessing
information from databases to improve business
performance and decision making
• Assess the role of information policy, data administration,
and data quality assurance in the management of firm’s
data resources
Chapter 7
Telecommunications, the
Internet, and Wireless
Technology
Management Information Systems
Chapter 7 Telecommunications, the Internet, and Wireless Technology
LEARNING OBJECTIVES
• Identify the principal components of telecommunications
networks and key networking technologies.
• Describe the main telecommunications transmission media
and types of networks.
• Explain how the Internet and Internet technology work and
how they support communication and e-business.
• Identify the principal technologies and standards for
wireless networking, communication, and Internet access.
• Assess the value to business of radio frequency
identification (RFID) and wireless sensor networks.
Chapter 8
Securing Information
Systems
Management Information Systems
Chapter 8 Securing Information Systems
LEARNING OBJECTIVES
•
Explain why information systems are vulnerable to destruction, error,
and abuse.
•
Assess the business value of security and control.
•
Identify the components of an organizational framework for security
and control.
•
Evaluate the most important tools and technologies for safeguarding
information resources.
Chapter 9
Achieving Operational
Excellence and Customer
Intimacy: Enterprise
Applications
Management Information Systems
Chapter 9 Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
LEARNING OBJECTIVES
•
Evaluate how enterprise systems help businesses achieve
operational excellence.
•
Describe how supply chain management systems coordinate
planning, production, and logistics with suppliers.
•
Explain how customers relationship management systems help firms
achieve customer intimacy.
•
Identify the challenges posed by enterprise applications.
•
Describe how enterprise applications are used in platforms for new
cross-functional services.
Chapter 10
E-Commerce: Digital
Markets, Digital Goods
Management Information Systems
Chapter 10 E-Commerce: Digital Markets, Digital Goods
LEARNING OBJECTIVES
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Identify the unique features of e-commerce, digital markets, and
digital goods.
Describe how Internet technology has changed business models.
Identify the various types of e-commerce and explain how ecommerce has changed consumer retailing and business-to-business
transactions.
Evaluate the role of m-commerce in business, and describe the most
important m-commerce applications.
Identify the principal payment systems for electronic commerce.
Chapter 11
Managing
Knowledge and
Collaboration
Management Information Systems
Chapter 11 Managing Knowledge
LEARNING OBJECTIVES
• Assess the role of knowledge management and
knowledge management programs in business.
• Describe the types of systems used for enterprisewide knowledge management and demonstrate how
they provide value for organizations.
• Describe the major types of knowledge work systems
and assess how they provide value for firms.
• Evaluate the business benefits of using intelligent
techniques for knowledge management.
Chapter 12
Enhancing
Decision Making
Management Information Systems
Chapter 12 Enhancing Decision Making
LEARNING OBJECTIVES
• Describe different types of decisions and the decisionmaking process.
• Assess how information systems support the activities
of managers and management decision making.
• Demonstrate how decision-support systems (DSS) differ
from MIS and how they provide value to the business.
• Demonstrate how executive support systems (ESS) help
senior managers make better decisions.
• Evaluate the role of information systems in helping
people working in a group make decisions more
efficiently.
Chapter 13
Building Information
Systems
Management Information Systems
Chapter 13 Building Information Systems
LEARNING OBJECTIVES
Demonstrate how building new systems produces
organizational change.
Identify and describe the core activities in the systems
development process.
Describe the principal methodologies for modeling and
designing systems.
Compare alternative methodologies for building
information systems.
Identify and describe new approaches for system
building in the digital firm era.
Chapter 14
Managing Projects
Management Information Systems
Chapter 14: Managing Projects
LEARNING OBJECTIVES
• Identify and describe the objectives of project
management and why it is so essential in developing
information systems.
• Compare methods for selecting and evaluating
information systems projects and methods for aligning
them with the firm’s business goals.
• Describe how firms can assess the business value of
information systems projects.
• Analyze the principal risk factors in information systems
projects.
• Select appropriate strategies for managing project risk
and system implementation.
Chapter 15
Managing
Global Systems
Management Information Systems
Chapter 15 Managing Global Systems
LEARNING OBJECTIVES
• Identify the major factors driving the internationalization
of business.
• Compare strategies for developing global businesses.
• Demonstrate how information systems can support
different global business strategies.
• Identify the challenges posed by global information
systems and management solutions.
• Evaluate the issues and technical alternatives to be
considered when developing international information
systems.