Requirements - EU Business School Barcelona

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W Barcelona
Internship Opportunities 2012
TALENT PHILOSOPHY
“Cultivate innovative talent who are personally engaged from a lifestyle
standpoint to the witty, warm, welcoming environment of the brand.We
respect collaboration through expansive, diverse perspectives from all
team members.Fun, career growth, and creativity are encouraged.”
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary – May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
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DEPARTMENTS
• Human Resources
• B&F
• Sales
• Kitchen
• W Meeting Insider
• Welcome Desk
• Whatever/ Whenever
• Style
• Reservations
• Finance
• Marketing
• Bliss
• Purchasing
• Conditions
pg. 4
pg. 5
pg. 6&7
pg. 8
pg. 9
pg. 10
pg. 11
pg. 12
pg. 13
pg. 14
pg. 15
pg. 16
pg. 17
pg. 18
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary – May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
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Human Resources
“The Human Resources department at W Barcelona has an active and
strategic role. Ranging from our world-class training and development to
some of the most competitive pay and benefits programs in the industry,
Human Resources plays a critical role in keeping the culture and
environment of the brand alive.”
Requirements:
 Minimum 6 months
 High level of Spanish and English
Responsabilities:
Assist the Human Resources Coordinator, the Training Manager
and the Director of Human Resources in all departmental tasks.
Take part in the selection and recruitment process of employees
and students on internship.
 Participate and assist with the development of employee
motivation plans
 Participate and assist with internal comunication
 Assist with the processes of contracting, hiring, processing sickleaves and labour accidents.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential &
Proprietary – May not be reproduced or distributed without written permission of Starwood
Hotels & Resorts Worldwide, Inc.
4
B&F
“Dining is more than just food & beverage – it’s an experience…
… and it’s the role of the B&F talent to provide this experience to every
guest during breakfast, lunch, dinner or just a quick snack in between
meetings... In the world of W, the F&B trainee does more than just taking
orders, delivering food, presenting checks or setting up a room –you create
a complete experience for the guest.”
Requirements:
 Minimum 3 months
 Intermediate to high Spanish and English level
Areas covered:
 Banquets
 Restaurants
 Bar
 IRD (Room service)
Internship in the B&F department can be in one specific area or
rotational, allowing students to experience the different F&B
outlets in the hotel.
The rotation and possibility to focus on specific areas will depend
on the length of the internship and the performance of each
particular student.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential
& Proprietary – May not be reproduced or distributed without written permission of
Starwood Hotels & Resorts Worldwide, Inc.
5
Sales
“A successful sales talent is confident, technologically savvy, and effective
at proactively identifying problems and offering solutions. They understand
the importance of strategically placing business in the hotel to maximize
overall revenue while maintaining positive professional business
relationships with their customers.”
Requirements:
 Minimum 6 months
 High level of Spanish and English
Responsabilities
 Assist the Sales Managers and Sales Coordinators by:
• Creating profiles in our PMS OPERA & accounts in
KAM(Key Account Management)
• Monthly production FIT & Corporate. Production reports
from Opera
• Preparing daily arrival report for next day from OPERA
• Preparing sales kits & Giveway bags, sales trips, purchase
orders
• Inform clients on hotel facilities
• Answer clients requests and petitions
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential &
Proprietary – May not be reproduced or distributed without written permission of Starwood
Hotels & Resorts Worldwide, Inc.
6
Sales
(Groups & Conventions)
Requirements:
 Minimum 6 months
 High level of Spanish and English
Responsabilities:
 Assist in selling groups by:
• Sending proposals to groups interested in the hotel, giving
detailed and adequate information,
• Preparing contracts and invoices,
• Inserting groups in the reservation system,
• Organizing and handling the groups proposals
• Organizing and ensuring follow ups of the groups
• Handling group confirmations and cancellations
 Assist Groups Coordinators by:
• Inserting rooming lists in Opera (including comments, alerts,
traces etc),
• Checking invoices
• Preparing group Recaps
Sent Daily/Weekly event reports
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential &
Proprietary – May not be reproduced or distributed without written permission of Starwood
Hotels & Resorts Worldwide, Inc.
7
Kitchen
“Want to be part of a world of exotic synthesis of fresh produce,
surprising complimentary flavors and mesmerizing creations from around
the world with a nod to Spanish delights? Experience the opportunity to
top-up your production skills in one of the W Barcelona´s highly equipped
kitchen facilities .”
Requirements:
 Minimum 3 months
 Basic level of Spanish and English
The department consists of two areas:
 The main kitchen serves banquets, Wet terrace (pool terrace),
the staff canteen and In-Room-Dining (room service).
 The WAVE kitchen (main restaurant)
Areas covered depend on the lenght of the internship program.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential &
Proprietary – May not be reproduced or distributed without written permission of Starwood
Hotels & Resorts Worldwide, Inc.
8
W Meeting Insider
“From a perfect cuppa coffee for your keynote speaker to a last-minute
press conference, the W Meetings Insiders are multilingual specialists who
ensure flawless event execution and experiences from behind the scenes,
so your gig never leaves the spotlight on centerstage.”
Requirements:
 Minimum 5 months
 High level of Spanish and English
Responsabilities:
 Main contact for Meeting Planners when events are taking place
in the hotel
 Assist Group coordinator and Banqueting director.
 Take care of the Wired (Business Center) and requests of
guests in this area.
 Check conference area cleanliness, banqueting services set-ups
and events schedules together with Event Organizers/Meeting
Planners, in order to ensure quality and success in every event.
 Collect events participants and meeting planners feedback, and
share it with involved departments in the hotel in order to
improve.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
Confidential & Proprietary – May not be reproduced or distributed without
written permission of Starwood Hotels & Resorts Worldwide, Inc.
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Welcome Desk
“Welcome Office & Welcome Desk Talent are passionate about the W
experience. They look to create the world of W for the guests. WD Talent
have a keen ability to anticipate our guests' needs and exceed their
expectations. They have excellent communication skills, can multi-task, are
team oriented, and strive to resolve challenges when they arise. These
talents are constantly creating WOW experiences, pleasantly engaging and
surprising guests with fun, individualized service.”
Requirements:
 Minimum 6 months
 High level of Spanish and English
Responsabilities
Handle check in & check out; giving the guests a warm welcome
and farewell.
Handle guest requests
Handle guests complaints
Prepare a guests stay
Intra-departamental communication
Provide assistance during the entire stay.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
Confidential & Proprietary – May not be reproduced or distributed without
written permission of Starwood Hotels & Resorts Worldwide, Inc.
10
Whatever / Whenever
“Whatever/Whenever is not just a department within a hotel, it is a
philosophy, a service commitment and a way of life - dedicated to the
imagination of our guests and the empowerment of our talent.
Whatever/Whenever is a one-window service for our guests - who do not
need to look beyond the one touch button on their room phone, to find a
solution to their problem.”
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
Confidential & Proprietary – May not be reproduced or distributed without
written permission of Starwood Hotels & Resorts Worldwide, Inc.
Requirements
 Minimum 3 months
 Good level of English and Spanish
Areas
 Agents (telephone)
 Concierge
 W insider (VIP´s and high profile guests)
 Welcome Ambassadors
 Door Ambassadors
 Lobby Lizard (Guest Relations)
 Wheels
Areas covered depend on the lenght of the internship program,
performance, adaptability to tasks and the level of Spanish and
English.
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Style (Housekeeping)
“This role is all about creating and maintaining the look of the hotel. This
position is a great place to begin a career with W. Many of W's Directors
of Style started their careers as Room Stylists. In this role, you have
exposure to various departments in the hotels from the Welcome Office
to the Guest Room and everywhere in between. The look of the entire
hotel and much of a guest's overall impression of the hotel is related to
Style.”
Requirements:
 Minimum 6 months
 Intermediate Spanish level required
Responsabilities:
Supervisory duties
Open shift (assigments) for stylists.
 Inspect rooms based on W Standards.
 Assist Director Of Style and Laundry manager in different
projects.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential
Confidential & Proprietary – May not be reproduced or distributed without
& Proprietary – May not be reproduced or distributed without written permission of
written permission of Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc.
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Reservations
“For many guests, the first contact with the hotel. This talent will be
responsible for providing guests with friendly, pleasant telephone
reservation service while selling highest possible rates and maximizing
room revenue.”
Requirements
 Minimun 6 months
 High level of Spanish and English
Responsabilities
Answers calls promptly, professionally with a friendly greeting
 Explains rate structure, available rooms, method of
payment/guarantee and cancellation policies, facilities and services;
Collects pre-registration information e.g. (name, address, CC
number, etc.)
 Entering guest reservation details into Opera system; Review
and send written confirmation to the guest
 Promotes hotel facilities to guests through selling and up-selling
 Entering reservation data from emails, faxes, reservation forms,
rooming list into Opera
 Communicates and exchanges information with hotel sales
Department and Front Desk
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential
Confidential & Proprietary – May not be reproduced or distributed without
& Proprietary – May not be reproduced or distributed without written permission of
written permission of Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc.
13
Finance
“Pursuing a carrer in Finance?...Rotating through the key areas of a W
financial department will get you there. Gain the experience needed
working in a multi-cultural , multilingual environment that promotes
learning by doing.”
Requirements:
 Minimum 6 months
 Basic Spanish level required
Responsabilities:
 Match credit card payments
 Manage city ledgers
 Handle open credit requests
 Check and archive credit card receipts
 Match revenues in Opera form other software systems
 Audit the revenues
 Handle payments
 Monitor voids
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential
Confidential & Proprietary – May not be reproduced or distributed without
& Proprietary – May not be reproduced or distributed without written permission of
written permission of Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc.
14
Marketing
“At W Barcelona we go the extra mile to bring our message to the
sophisticated, style-savvy, worldwide jetsetter. From Hollywood to Hong
Kong, Santiago to Vieques Island, W Hotels inspires its global guests with
the sense of whimsy and wonder. From fashion-forward W Happenings to
the top tracks on the W CD, a never-ending journey of style with soul
awaits you.”
Requirements
 Minimum 6 months
 High level of Spanish/English
Responsabilities
 Primary responsibility of supporting the marketing efforts to
generate revenue and sales strategies for the hotel.
 Assist in the implementation and execution of marketing
strategies that achieve the goals related to the ideal market mix,
pricing, brand status, direct sales, and brand marketing efforts.
 Support of Brand package execution and practices, and the
support of successful execution of special events and promotional
programs at the hotel.
 Insight in managing the PR agencies and all regionally driven PR
initiatives, communicating with Starwood Regional and EAME
Divisional PR teams.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential
Confidential & Proprietary – May not be reproduced or distributed without
& Proprietary – May not be reproduced or distributed without written permission of
written permission of Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc.
15
Bliss spa
“Founded in 1996, the first Bliss spa - in New York City's SoHo - Bliss
ignited a modern spa revolution by combining a clever menu of
super-effective services and a fun, 'no-attitude' atmosphere.”
Requirements:
 Minimum 6 months
 High level of Spanish and English
Responsabilities:
 Handle guest arrival and departure
 Appointments and transfer to central booking for future client
visit and/or appointment
 Retail product selling to achieve monthly goals
 Product knowledge and effective product communication
 Handle guests issues and complaints
 Monthly inventory counts
 Conduct daily midday register count, ensuring confirmation by
manager on-duty
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential
Confidential & Proprietary – May not be reproduced or distributed without
& Proprietary – May not be reproduced or distributed without written permission of
written permission of Starwood Hotels & Resorts Worldwide, Inc.
Starwood Hotels & Resorts Worldwide, Inc.
16
Purchasing
“At W Barcelona, we believe in procuring the finest quality suppliers in
order to ensure that we can provide our guests a service that is a real
experience. We take great pride in partnering with Barcelona and Spain´s
most exclusive food, equipment and materials providers. Purchasing talent
must ensure successful relationship and roll-out so that we can provide
ongoing quality experience to our guests.”
Requirements
 Minimum 5 months
 English and intermediate Spanish
Responsabilities
 Optimizing the Re/Order-Process of store items
 Adjustment of par levels and reorder levels for the stores
 Communication with ordering outlets and suppliers regarding
orders, deliveries and incidents
 Participating in the monthly inventory
 Daily receiving of delivery notes in the cost control system
 Daily posting of store-room requisitions in the cost control
system
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential
& Proprietary – May not be reproduced or distributed without written permission of
Starwood Hotels & Resorts Worldwide, Inc.
17
Conditions
 Applicants must carry an EU passport in order to be
elegible for an internship.
 Meals on duty.
 Uniforms are provided for operational departments.
 300 Euros financial aid on a monthly basis.
 Accomodation and transportation are not provided by
the hotel.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary – May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
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Number of internship positions available
Human Resources
B&F (F&B)
Sales
W Meeting Insider
Kitchen
Welcome Desk (reception)
Whatever Whenever (Guest service agents)
Style (housekeeping)
Reservations
Financial department
Marketing
Bliss
Purchasing
2
10
4
3
3
4
6
2
1
3
1
1
1
No (number of) internship positions are reserved for any of the schools.
Internship possibilities depend on availability at the time of request.
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary – May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
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THANK YOU
©2010 Starwood Hotels & Resorts Worldwide, Inc. All rights Reserved. Confidential & Proprietary – May not be reproduced or distributed without written permission of Starwood Hotels & Resorts Worldwide, Inc.
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