Effectiveness Frameworks:
Supporting and Encouraging Internal
Change
Christina Laybourn
Effectiveness Initiatives
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The Australian Council for International Development: Code of Conduct
The Canadian Council fo International Cooperation: Code of Ethics
Charities Evaluation Services: Practical Quality Assurance System for
(Small) Organisations
Disasters Emergency Committee: Accountability Framework
European Foundation for Quality Management: Excellence Model
Humanitarian Accountability Partnership: HAP 2007 Standard in
Humanitarian Accountability and Quality Management
International Organisation for Standardisation: ISO 9001:2008
ISEAL Alliance: Code of Good Practice for Setting Social and
Environmental Standards
National Council for Voluntary Organisations: Campaigning
Effectiveness
People In Aid: Code of Good Practice
The Sphere Project: Humanitarian Charter and Minimum Standards in
Disaster Response
1. Offer a signal of quality
• Provide a tangible reward:
–Certification: People In Aid, HAP,
PQASSO
–Award: EFQM
2. Recognising organisations
are at different stages
• Flexibility to accommodate diverse
organisations: PQASSO, People In Aid,
EFQM
• Tailor support to the needs of the
organisation: PQASSO, ISEAL
3. Provide space for learning
between peers
• Create opportunities for organisations to
share experiences and learning: HAP
• Existing users are valuable advocates
of the framework: DEC
4. Facilitate the process of
self-reflection and planning
• The framework can help each organisation to
determine where it is, and where it wants to
go : DECAF, PQASSO
• Organisational self-assessment often needs
support: EFQM
5. Provide ongoing support
• Adopting the Effectiveness Framework
is only the beginning…
• Need for on-going learning, support and
development
Supporting and
Encouraging Internal
Change
1.Offer a signal of quality
2. Recognise that organisations are at
different stages
3. Provide space for learning between
peers
4. Facilitate the process of self-reflection
and planning
5. Provide ongoing support