HP Partner
managed print
services
Do what you do
Speaker’s name / Date
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Discussion outline
• Why Managed Print Services (MPS)
• HP Partner MPS
• Case Studies
© Copyright 2013Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Why Managed Print Services
Industry Statistics
The average annual
document
costs are about
Printer support is
10%
$6 Million
in time lost annually in
reformatting information
of an enterprise’s revenue
of the typical IT staff
workload in an
unmanaged environment
(IDC)
(Photizo)
Costs as a percent of
revenues (by industry)
15%
10
%
Legal/Advertising 14%
Computer/Data services
10%
Cross-industry average
5.9%
5%
Media & entertainment 4%
• $27,287 spent per
knowledge worker per
year on searching for and
analyzing information
12,000
10,000
8,000
6,000
• Assuming a 1,000
employee organization
4,000
2,000
Source: ALL Associates Group, November
2011
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This includes legal costs,
lost opportunity costs, costs
to investigate, and costs to
update security
requirements.
Source: Ponemon Institute, 2011
Source: IDC, 2011
0
Petroleum <1%
per incident
(Ponemon Institute)
0
0%
(IDC)
$2.7 Million
14,000
Company size (employees)
5%
The average cost of
information
theft to corporations is
1,000 2,000 3,000
Annual hours spent
supporting print devices
Source: Photizo Group Analysis, 2012
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Why Managed Print Services
Industry Statistics
•6% of company revenue spent on imaging &
printing
Every $1spent printing a page
involves another $9 to manage it
Source: All Associates Group 2010
•The average worker spends 8.8 hrs of their week
looking for information and another 8.1 hrs
analyzing
information
Source: IDC 2011
•Energy costs are 30% higher due to inefficient
printing
solutions
Cost of
printing
10%
• Document management
• End-user interaction
Costs of
managing
document
lifecycle
• IT support and
infrastructure
90%
Source: Lyra Imaging Symposium 2010
•Business workflows have not kept pace with the
explosion of content
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Source: IDC 2010
• Device, Supplies
• Administration
and procurement
• Facilities
Source: ALL Associates Group 2010
Why Managed Print Services
What Customers are Telling Us
“Provide printing as a service.”
“Scale with my business, both up and
down.”
“Help reduce our environmental impact.”
“Tailor services to meet my needs.”
“Help us print wisely.”
“Make it all work together.”
5
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Partner MPS
HP MPS Definition
MPS is a service experience where digital
and paper documents are efficiently
managed within an optimized infrastructure.
Businesses benefit from the cost savings
resulting from removing the burden of
support from employees, allowing them to
focus on higher business priorities.
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Partner MPS
HP’s proven approach
Customer
needs
Reduce costs
Improve IT & business
effectiveness
Improve business
outcomes
HP
Managed
Services
strategy
Optimize
infrastructure
Manage environment
Improve workflow
Customer
benefits
Balance productivity &
costs
Increase IT productivity
& system availability
Streamline workflow &
increase compliance
10%
15%
75%
Burdened
cost of
documents
*
ROI
*Source: ALL Associates Group, November 2011
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What is MPS
What we do
HP Partner MPS is the active management and optimization of document output devices and
related business processes.
8
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
What is MPS
How we do it
9
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Partner MPS
Advantages for the customer
•
•
•
•
•
•
•
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Knowledge of imaging and printing
environment
Cost containment
Increased productivity
Improved document workflow
Efficient use of IT department
Minimized device downtime
End-user satisfaction
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Trust HP to deliver
consistent performance
Consistent test results, time after time
Print Quality Performance
Original HP LaserJet
toner cartridges delivered
pages that were
acceptable for all uses
97% of the time.1,2
Inconsistent page quality
from non-HP toner
cartridges can lead to
lowered productivity and
costly reprints.
1
2
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Problem Cartridges
Pages that were acceptable
for external use
100%
96% 97%
80%
60%
2007
2010
65% 64%
40%
20%
During testing, non-HP
toner cartridges were
often unreliable, so they
may not work or deliver
the results you expect.
Original HP LaserJet
toner cartridges tested
worked every time.1,2
0%
HP
Non-HP
Problem cartridges
50%
40%
2007
2010
42%
30%
34%
20%
10%
0.0% 0.0%
0%
HP
A QualityLogic 2010 study compared Original HP LaserJet toner cartridges with seven brands of non-HP toner cartridges sold in North America for the HP LaserJet P1505 and P4015 printers, HP 36A and 64A. For details, see www.qualitylogic.com/NAmonotonertest.pdf.
A 2007 independent study, performed by QualityLogic Inc. and commissioned by HP, compared Original HP LaserJet print cartridges with nine brands of remanufactured toner cartridges sold in North America for the HP LaserJet 2300 (Q2473A) and HP LaserJet 4350 (Q5407A)
printers. 24 cartridges were tested for each brand in the study.
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Non-HP
Consider the total cost of ownership
The hidden costs of using non-HP toner cartridges can wipe out any initial
savings based on purchase price alone.
There’s more to the cost of a cartridge than sticker price
Unreliable cartridges can drain
productivity and hit your bottom line
• Waste staff time
• Replacing problem cartridges
• Reprinting pages
• Printer downtime
• Waste supplies due to reprinting
• Replacement toner cartridges
• Extra paper & printer energy
• Increase service calls
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Partner MPS
Best-in-class
Industry-Leading Proprietary
Tools
Differentiated Service
High touch service
Multi-vendor fleet support
MPS Expertise &
Consulting
Proprietary Infrastructure &
Support Tools
Multi-vendor Solution Portfolio
HP & 3rd party Solutions
HP Owned Solutions
ePrint Enterprise
Access Control
Flow CM
WebJet Admin
Approved 3rd Party
Solutions:
DocuWare
Equitrac
MPS Consultant
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MPS Analyst
MPS Account Manager
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
MPS Solutions Specialist
HP Partner MPS benefits overview
•
•
•
•
•
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Reduced internal printing costs
Improved employee efficiencies
Less device downtime
IT Team focuses on strategic projects
Parts & Supplies tasks disappear
© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Partner MPS case study
Salt Lake City Regional Medical Center
“We rely on and trust HP recommendations to help select
devices and solutions to meet our needs. From there, the
HP Partner MPS team starts to take care of the devices.
They keep the fleet up and running, and I don’t have to be
involved in the day-to-day support needs.”
—Mark Runyan, director of information services, Salt Lake Regional
Medical Center, Salt Lake City, Utah
•
Engaged HP to provide managed print services including:
•
Retired 36 copiers at end-of-lease with HP MFPs
•
Standardized on HP MFPs to minimize support and training
requirements
•
Implemented HP’s Digital Sending Software as a scanning
solution throughout the campus
•
Supports 700+ employees with 3 IT Team Members because
HP MPS manages the print environment
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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
HP Partner MPS case study
Fabian & Clendenin
“Since we contracted with HP Partner Managed Print
Services, our printers work better and last longer,
employees are empowered to do their jobs better—and
everything runs smoothly without demands on my time.”
—Jed Brian, Micro Assist IT consultant for Fabian & Clendenin, Salt
Lake City, Utah
•
Increased productivity through strategic deployment of MFPs
and workgroup printers
•
Established foundation for ongoing optimization and digital
processes by deploying HP MFPs with easy access for all
employees
•
Brought color printing in-house resulting in an annual
savings of more than $4,000 (6 cents per page with HP color
MFPs versus an average cost of 42 cents per page when
printed by copy shops)
•
Gained cost efficiencies through optimized deployment,
right-sizing devices and eliminating printer under- or over© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
utilization
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Thank you
© Copyright 2013Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.