Veterans Transportation and Community Living Initiative

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One Call, One Click Software

Providing I&R Clients with Improved Transportation and

Trip Planning Information

presented to

AIRS 2014 Conference Attendees

presented by

Sheila Smith, 211 Broward

Janae Futrell, Atlanta Regional Commission

Richelle Gosman and Jennifer Hibbert, Federal Transit

Administration

Eric Ziering, Cambridge Systematics

June 3, 2014

Agenda for Today’s Workshop

Veterans Transportation and Community Living Initiative

Program Goals and Objectives (VTCLI)

Project Case Studies

»

2-1-1 Broward (Ft. Lauderdale, FL)

»

Atlanta Regional Commission

1-Click Software Overview and Demonstration

Panel Discussion: Questions and Answers

Veterans Transportation and

Community Living Initiative

Jennifer Hibbert and Richelle Gosman,

Federal Transit Administration

VTCLI Program Goals

Build on success of United We Ride “One Call Center” model

» Build or expand one-call/one-click transportation resource centers that would improve access to transportation services for veterans, military families and other transportation disadvantaged populations

Bring together community providers to tackle Veteran and

Military mobility

»

Gather transportation providers, human service agencies, governmental Veteran and Military service providers, as well as nonprofit Veteran and Military Family support organizations around the problem of transportation for America’s veterans and military families

VTCLI Program Profile

Funding made available in FY2011 and FY2012

» Developed and supported by the Coordinating Council on Access and

Mobility

Two types of discretionary funding:

»

»

Capital ($61.2 million)

Marketing/Research ($2.9 million)

86 projects across the county in urban, suburban, and rural communities

VTCLI Progress

Most projects either underway or nearly complete

Ongoing technical assistance provided by APTA and CTAA

»

Ended April 30

Strengths: Partnerships, Community Support

Weaknesses: Local Funding, Technical Capacity

Next Steps

United We Ride

»

»

Mobility Management initiative www.unitedweride.gov

Recent Funding Announcement:

Mobility Services for All Americans (MSAA)

»

»

»

RFP soliciting projects for deployment planning of Travel Management

Coordination Centers (TMCCs) to support interoperable, coordinated human service transportation (HST) systems

Posted May 1, 2014; Closes July 1, 2014

Submissions to www.grants.gov

South Florida One Call-One Click

Sheila Smith, 211-Broward

South Florida Partners

Broward Metropolitan Planning Organization

2-1-1 Broward

2-1-1 Palm Beach / Treasure Coast

2-1-1 Switchboard Miami

Workforce One

Veterans Administration

VFW Post 8195 / Stone of Hope

Transit Services

Paratransit Providers

Broward County Grants Office

Regional Transportation Challenges

Densely populated metropolis with frequent cross-county travel

Multiple modes of transportation

County specific transportation resources

Multiple transportation information sites

2-1-1 resources don’t include trip planning information

2-1-1 Infrastructure

Existing call center

Technology

24/7 answering by professional counselors

Health & human service resource database

Personal and website access to information

Text & chat capacity

Added 2-1-1 Value

Familiar source of information – community health & human services

Existing source of information - nonprofit & free transportation resources

Tracking and reporting capacity

»

Trip plans

»

»

»

Transportation needs

Unmet needs

Data to support community planning

South Florida Transportation Project

One source - cost, eligibility & trip information

Multiple access points

24/7, multi-lingual personal information & trip planning assistance

Web-based trip planning

Smart phone app

Project Funding

1st Round – VTCLI Funding

Contractor: Cambridge Systematics

2-1-1 technology enhancements

Atlanta Region One-Click

Janae Futrell, Atlanta Regional Commission

1-Click Software Demonstration

Eric Ziering, Cambridge Systematics

About 1-Click/CS

Designed to meet the transportation needs of human service transportation clients

» Veterans, military families, elderly, disabled, other transportation disadvantaged

Key features:

»

Unified trip planning for public, private, and volunteer services

» Works on computers, tablets, and smartphones

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Tailored to individuals, their needs, and their specific trips

»

Empowers call center staff to deliver improved services

Open Source, Standards-Driven

Fully-supported multi-client project:

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Broward 2-1-1, ARC, PennDOT, Inland Empire United Way,

Jacksonville Transportation Authority

» All agencies benefit from investments in the platform

Can be deployed quickly, in 60 to 90 days

»

Data: Transit (GTFS); demand-responsive and other services; points of interest

» Branding: Site name, logo, design, and content

Support post-VTCLI funding sources: capital grant funding, sustainability efforts

Panel Discussion

Q&A

Presenter Contact Information

Sheila Smith, 2-1-1 Broward

»

954-390-0493; ssmith@211-broward.org

Richelle Gosman and Jennifer Hibbert, FTA

»

404-865-5600, jennifer.hibbert@dot.gov

, richelle.gosman@dot.gov

Janae Futrell, Atlanta Regional Commission

» 404-463-3525; jfutrell@atlantaregional.com

Eric Ziering, Cambridge Systematics

»

617-234-0508; eziering@camsys.com

One Call, One Click Software

Providing I&R Clients with Improved Transportation and

Trip Planning Information

presented to

AIRS 2014 Conference Attendees

presented by

Sheila Smith, 211 Broward

Janae Futrell, Atlanta Regional Commission

Richelle Gosman and Jennifer Hibbert, Federal Transit

Administration

Eric Ziering, Cambridge Systematics

June 3, 2014

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