Providing I&R Clients with Improved Transportation and
Trip Planning Information presented to
AIRS 2014 Conference Attendees presented by
Sheila Smith, 211 Broward
Janae Futrell, Atlanta Regional Commission
Richelle Gosman and Jennifer Hibbert, Federal Transit
Administration
Eric Ziering, Cambridge Systematics
June 3, 2014

Agenda for Today’s Workshop
Veterans Transportation and Community Living Initiative
Program Goals and Objectives (VTCLI)
Project Case Studies
» 2-1-1 Broward (Ft. Lauderdale, FL)
» Atlanta Regional Commission
1-Click Software Overview and Demonstration
Panel Discussion: Questions and Answers

Jennifer Hibbert and Richelle Gosman,
Federal Transit Administration

VTCLI Program Goals
Build on success of United We Ride “One Call Center” model
» Build or expand one-call/one-click transportation resource centers that would improve access to transportation services for veterans, military families and other transportation disadvantaged populations
Bring together community providers to tackle Veteran and
Military mobility
» Gather transportation providers, human service agencies, governmental Veteran and Military service providers, as well as nonprofit Veteran and Military Family support organizations around the problem of transportation for America’s veterans and military families

VTCLI Program Profile
Funding made available in FY2011 and FY2012
» Developed and supported by the Coordinating Council on Access and
Mobility
Two types of discretionary funding:
» Capital ($61.2 million)
» Marketing/Research ($2.9 million)
86 projects across the county in urban, suburban, and rural communities

VTCLI Progress
Most projects either underway or nearly complete
Ongoing technical assistance provided by APTA and CTAA
» Ended April 30
Strengths: Partnerships, Community Support
Weaknesses: Local Funding, Technical Capacity

Next Steps
United We Ride
» Mobility Management initiative
» www.unitedweride.gov
Recent Funding Announcement:
Mobility Services for All Americans (MSAA)
» RFP soliciting projects for deployment planning of Travel Management
Coordination Centers (TMCCs) to support interoperable, coordinated human service transportation (HST) systems
» Posted May 1, 2014; Closes July 1, 2014
» Submissions to www.grants.gov

South Florida Partners
Broward Metropolitan Planning Organization
2-1-1 Broward
2-1-1 Palm Beach / Treasure Coast
2-1-1 Switchboard Miami
Workforce One
Veterans Administration
VFW Post 8195 / Stone of Hope
Transit Services
Paratransit Providers
Broward County Grants Office

Regional Transportation Challenges
Densely populated metropolis with frequent cross-county travel
Multiple modes of transportation
County specific transportation resources
Multiple transportation information sites
2-1-1 resources don’t include trip planning information

2-1-1 Infrastructure
Existing call center
Technology
24/7 answering by professional counselors
Health & human service resource database
Personal and website access to information
Text & chat capacity

Added 2-1-1 Value
Familiar source of information – community health & human services
Existing source of information - nonprofit & free transportation resources
Tracking and reporting capacity
» Trip plans
» Transportation needs
» Unmet needs
» Data to support community planning

South Florida Transportation Project
One source - cost, eligibility & trip information
Multiple access points
24/7, multi-lingual personal information & trip planning assistance
Web-based trip planning
Smart phone app

Project Funding
1st Round – VTCLI Funding
Contractor: Cambridge Systematics
2-1-1 technology enhancements

About 1-Click/CS
Designed to meet the transportation needs of human service transportation clients
» Veterans, military families, elderly, disabled, other transportation disadvantaged
Key features:
» Unified trip planning for public, private, and volunteer services
» Works on computers, tablets, and smartphones
» Tailored to individuals, their needs, and their specific trips
» Empowers call center staff to deliver improved services

Open Source, Standards-Driven
Fully-supported multi-client project:
» Broward 2-1-1, ARC, PennDOT, Inland Empire United Way,
Jacksonville Transportation Authority
» All agencies benefit from investments in the platform
Can be deployed quickly, in 60 to 90 days
» Data: Transit (GTFS); demand-responsive and other services; points of interest
» Branding: Site name, logo, design, and content
Support post-VTCLI funding sources: capital grant funding, sustainability efforts

Presenter Contact Information
Sheila Smith, 2-1-1 Broward
» 954-390-0493; ssmith@211-broward.org
Richelle Gosman and Jennifer Hibbert, FTA
» 404-865-5600, jennifer.hibbert@dot.gov
, richelle.gosman@dot.gov
Janae Futrell, Atlanta Regional Commission
» 404-463-3525; jfutrell@atlantaregional.com
Eric Ziering, Cambridge Systematics
» 617-234-0508; eziering@camsys.com

Providing I&R Clients with Improved Transportation and
Trip Planning Information presented to
AIRS 2014 Conference Attendees presented by
Sheila Smith, 211 Broward
Janae Futrell, Atlanta Regional Commission
Richelle Gosman and Jennifer Hibbert, Federal Transit
Administration
Eric Ziering, Cambridge Systematics
June 3, 2014