SITA e-Government
Strategy and
Implementation Plan
Enabling Public Service delivery through
the use of ICT
By
Freeman Nomvalo
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Agenda
Introduction
SITA E-Government Mandate
Historical perspective
Lessons learned
Strategic roadmap (High level project plan)
Change Management
Critical Success Factors
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E-Government shareholder intent
Shareholder Goal
Make at least 70% of public facing services online
accessible to citizens by 2019.
Shareholder intent (Budget Vote 2014)
“…more focused attention on infrastructure roll-out, the
creation and acceleration of the expansion of egovernment services,” as well as “…and develop eGovernment platforms, for use by Departments to deliver
services online to citizens.
“… the Department will coordinate work with other
frontline government departments that provide services
to the public.
Through SITA , over the next five years, a significant
number of government services will be available online.”
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SITA Act section 6
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e-Government defined
 Public Service Act (103 of 1994 as amended 2007)
 electronic government means the use of ICT in the public service to improve its
internal functioning and to render services to the public;
 International Telecommunications Union (Gant, Jon P. (2008)),
 e-Government means “the use of information and communication technologies in
government to provide public services, to improve managerial effectiveness and to
promote democratic values; as well as a regulatory framework that facilitates
information intensive initiatives and fosters the knowledge society”.
 SITA Act (88 of 1998 as amended by Act 38 of 2002)
 “information technology” means all aspects of technology which are used to
manage and support the efficient gathering, processing, storing and dissemination
of information as a strategic resource;
 “information systems” means applications and systems to support the business
whilst utilising information technology as an enabler or tool;
 ‘electronic form’ (e-Form) means a form that can be electronically filled in by
means of an electronic device that is able to be interpreted by an ICT system.
 ‘electronic service’ (e-Service) means a public service that is provided by
means of an ICT System.
e-Government = G2G + G2B + G2C
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e-Government Domains
Government To Citizen (G2C)
ICT to enable Citizen convenience and participation
e.g. SARS e-Filing, DoL Unemployment Fund submission (UFiling), DHA Identity Tracking , Info Portals (Gateway, Web sites)
Government To Government (G2G)
ICT to improve internal efficiency and admin of Government
e.g. Fin Accounting (BAS), Logistics, HR (PERSAL), Crime Administration
(CAS), Population Register (NPR), Social Pension (SOCPEN), Health
Admin (HIS, PaaB, Pharm), Education (NSC, ANA), Transport (eNatis)
Government To Business (G2B)
ICT to serve Private Business, Industry and Trade
e.g. CIPC Companies Register, Electronic Payments, SARS Customs
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SITA Value Proposition to e-Government
Benefits
Value Proposition
•Common e-Government Platform
•Integrated ICT Ecosystem
•Common Government Master Data Application
•Convergence of Transversal Systems (ERP, ECM, etc)
•Interactive and collaborative portal
•Next Generation Network
SITA
House Of Values
•Common Standards
•
•GWEA; MISS; MIOS; Security; QuEST; SSIM
•
Cloud
Computing
Enablement
•IaaS
•PaaS
•SaaS
e-Gov
Implementation
Legacy
System
Renewal
•Taking
government
to the citizen
•Automating
G2C services
•Making
government
accessible
and ICT userfriendly
•Controlled
•No piecemeal
development
Central
Service
Management
•Single point
of control for:
•Government
ICT
development
•Citizen ICT
related
queries
•
•
•
•
•
•
Citizen
Convenience
Increased
Productivity
Lower Cost
Security
Interoperability
Reduced
Duplication
Economies of
Scale
Digital Inclusion
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SITA e-Government Platform status
Stream Milestone
Status
1
• Procure e-Forms & Workflow Technology
Completed
(Adobe Life Cycle and Drupel)
• Procure/Install Physical infrastructure (CPU) Completed
2
• Configure/Test E-Forms Technology
• Develop e-Forms
Completed
41 e-Forms designed
3
• Secure Government buy-In
• Implement e-Forms with data validation.
DHS & DMV secured.
Technical architecture
completed; PoC on multi-access
channels developed (CSIR)
4
•
•
•
•
•
•
Integration technology
Track and trace solution (WASP)
Digital Signature Solution
Commercial Packaging of e-Forms
Payment Module Solution
Portal technology
Defined, but not procured
Tested, but not implemented
Not started
Not started
Not started
Not started
5
• Master Data Management technology
• Data Governance office
Not started
Electronic Data Management
Framework completed
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Evolution of e-Government
2000 -2001
2003
2012
2013
Policy & Paper
Forms
E-Government
(Batho Pele)
SITA e-Government
Initiative
E-Gov Enablers
• Inventory of paper
based forms for
Batho Pele Gateway
• e-Government
Policy by DPSA
• Batho Pele Gateway
– Static Website
providing
Information to
citizens about Public
Services
• Batho Pele Call
centre launched to
support the citizens.
• SITA Board
approved the SITA
e-Government
Framework and
Initiatives.
• E-Forms Technology
procured.
• E-Forms Platform
configured.
• Procurement vehicle for
Integration technology
and Master Data
Management identified;
• Engagement model to
secure government
participation defined.
• Tender to solicit System
Integration Partners
from industry
published.
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Fragmented approach to e-Government





Separate and Custom e-Government initiatives
Decentralised funding
Multiple Data Centres
Little or poor integration between departments
Duplication of efforts and investments
Home
Affairs
SARS
Basic
Education
Western
Cape
Transport
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Lessons learned from best practice
Dedicated centralised fund for e-Government
The implementation Agency needs to be
adequately staffed with appropriate skills
The Agency must perform
Integrated e-Government Planning
Development of National ICT Plan (including egovernment);
Implementation of all major ICT projects;
Monitoring and Evaluation of all ICT projects;
Procurement at economies of scale;
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SITA Integrated e-Government Platform
Military
Veterans
SARS
E-Gov
Initiative
ESB
Human
Settlement
Dept ...n
E-Gov
Initiative
SITA secured e-Government Platform
Vehicle to Integrated Government
Master
Data
NEXT GENERATION NETWORK
GOVERNANCE
Home
Affairs
HOSTING
SITA
Government
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Enhanced Security for e-gov readiness
 Consolidate the security functions (in SITA) to include
physical and logical security that will ensure government
data assets are protected from the prevailing Human,
Physical and Cyber-Security threats.
 Implementing modern information security control
measures such as the security operations centre,
vulnerability management, data leakage protection, and
 Partnering
 SSA and SAPO on Government PKI.
 With Industry, Academia, Veterans(Public Service, Military
etc.), to support and deliver on the Security agenda of
government.
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SITA e-government Programme of Action
Governance Stream
Policy Stream
Infrastructure Stream
Outreach Stream (e-Service)
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E-Government Governance Model
Mandate
E-Government
Ministerial
Committee
(eGov MINCOM)
E-Government
Executive Committee
(eGov EXCOM)
E-Government
Programme
Committee
(eGov PCOM)
Members
To ensure e-Government Policy
and Regulatory Portfolio
alignment with Government
Agenda and MTEF
Ministers (DTPS, DPSA,
DOC), Chairpersons of eGovernment EXCOM and
Broadband Advisor Council
To coordinate and secure eGovernment programme
commitments across
Departments.
Chair: DTPS, DPSA, SITA
Members: DOC, DHA, DOJ,
SARS, SAPS, SAPO, NT, SSA
To ensure the implementation
of e-Government programme
using Internal and Industry
Skills
Chair: CTO
Members: e-Government
Implementation team
leaders.
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SITA E-Gov: Governance Stream
2014/15 Q2
1. Charter for the interdepartmental eGovernment Steering
Committee to facilitate
departmental participation
and to oversee the eGovernment programme
approved by SITA Board;
2. SITA e-Government
Programme Management
Office established
3. Change management
programme, including
readiness assessment and
training approved.
2014/15 Q3
2014/15 Q4
1. The inter-departmental e1. RFB for establishment of the
Government Steering
Government wide Data and
Committee constituted.
Services Governance Offices
2. RFB for establishment of the
including configuration and
Government wide Data and
implementation skills
Services Governance Offices
developed by DTPS and
including configuration and
approved by all
implementation skills
stakeholders.
developed by DTPS.
2. Transversal funding model
3. Transversal funding model
approved and treasurer
defined.
appointed.
4. Change management
3. Change management
programme, including
programme operational.
readiness assessment and
training capacitated.
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SITA E-Gov: Policy Stream
2014/15 Q2
2014/15 Q3
2014/15 Q4
1. Policy and regulatory review 1. Policy and regulatory review 1. Policy and regulatory matter
team commissioned.
status report completed.
corrections promulgated
2. Policy targets for eGovernment in the MTEF
for government
departments to secure
appropriate budget and
performance contracting
toward citizen service
delivery improvement
defined.
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SITA E-Gov: Infrastructure Stream
2014/15 Q2
2014/15 Q3
2014/15 Q4
1. Physical infrastructure
already procured configured
and deployed
2. Secure virtual private
network (VPN) configured
and deployed.
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SITA E-Gov: Outreach Stream (e-Services)
2014/15 Q2
2014/15 Q3
2014/15 Q4
1. Full eService catalogue
1. E-Platform:
1. E-Platform:
reviewed and prioritised
o Messaging Integration
o e-Forms commercial
2. E-Platform:
technology platform
packed
o Integration technology
configured
o Payment module
platform procured
o Track and trace solution
integrated.
o Digital Signature procured
(WASP) packaged
2. Services Launched:
o RFB for ESB, Portal and
o Digital Signature Solution
o DHS: Housing Subsidy
Skills approved
configured (PKI)
o DMV: Register Military
o RFB for Payment Module
o ESB, Portal technology and
Veteran; Accessing
and Skills approved
skills on-board
benefits
3. Partnerships Capacity:
o Payment Module, Master
o DoT: Learner and drivers
o CSIR agreement approved
Data Application, and skills
test; Re-issue of driver's
o Industry participation in
on-board
licence.
e-Forms approved
2. Partnerships Capacity:
o DBE: School enquiry
o Internal Skills
o CSIR concluded
o DOH: Notification of
complement on-board
o Industry participation in evaccines; repeat
o RFQ to System Integration
Forms on board
prescription medication.
Partners (SIP)
o Integration partners
o DHA: Expanding birth
o RFB for Master Data
established via SIP list
registration.
Application Solution and
o Master Data Application
and Skills on-board
skills approved
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E-Government incremental approach
Government process
repository
Government data hub
Integrated citizen
database
E-Service platform
E-Forms platform
On-line smart forms
Track and trace
Business process monitoring
Departmental workflow
Digital signature
Some legacy integration
Payment module
Upgraded WASP
Integration with e-Forms
Enterprise service bus
Configurable work flow
APIs to invoke services
Legacy integration
Multi-channel user interface
Single view of the citizen
Inter- agency case referral
Public APIs
Single entry to all e-Services
BI/GIS
Data sets for policy analysis
Multiple platforms and access
channels
Open government
Inter-agency data validation
Integration and Interoperability
Real-time M&E
Composite services and service
orchestration
Process optimisation and
continuous improvement
Optimise processes
Data integration and aggregation
Re-engineer processes with workflow engine
Partner with industry to build and deploy common e-Service platform
Build e-Forms platform
Year 1
Year 2
Year 3
Year 4
Start with on-line registration
Incrementally extend functionality as per the e-Filing model
Year 5
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Critical Success Factors
 Establishment of the e-Government interdepartmental Steering Committee by the
shareholder;
 Establishment of the Government wide Data
and Services Governance Offices by DTPS;
 Political sponsorship;
 Ring-fenced funding for e-Gov;
 Industry partnerships for technology and skills;
 Departmental buy-in;
 Efficient Procurement process; and
 Collaboration with other Government Agencies.
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Sourcing Model
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Thank You
Discussion
"The desire to reach for the stars is ambitious.
The desire to reach hearts is wise"
- Maya Angelou, 1928 - 2014
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