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SITA’S TRANSFORMATION PATH TO
MAXIMIZE ICT VALUE TO GOVERNMENT
Keynote address by Ms Nontobeko Ntsinde
Acting Chief Executive Officer
State Information Technology Agency
GovTech 2010: 06 September
OUTLINE OF THE PRESENTATION
1. The SITA Turnaround: What it is and What it will
Achieve
2. The Implications
3. Vision and Mission
4. New Performance Areas: Re-engineering the
Business
5. Role as Value Contributor
6. Key Drivers for Change
7. SITA Services
8. Link to Government priorities
9. Our success stories from a Service Perspective
10. SITA Turnaround in a Nutshell
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THE SITA TURNAROUND: WHAT IT IS AND WHAT IT
WILL ACHIEVE
 New Vision and Mission for the Organisation
 A New Look SITA: Organisational Re-engineering: Addressing
matters that hampered SITA from fulfilling its mandate.
 A responsive SITA: Addressing concerns from customers,
suppliers, public institutions and sectoral issues relating to
quality of service, pricing, maladministration and governance.
 Repositioning SITA: Responsive to Government priorities and
its national agenda.
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THE SITA TURNAROUND: THE IMPLICATIONS
 A Radical shift in strategic focus and the way SITA conducts its
business.
 Radical realignment and focus to achieve more with less.
 Improved SITA quality of service to create value for money.
 Improved support to public sector modernisation through the
smart use of ICT’s.
 Renewed sense of purpose and direction, that will need
adjustment from all.
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GOVERNMENT OUTCOME 12: AN EFFICIENT,
EFFECTIVE AND DEVELOPMENT ORIENTED PUBLIC
SERVICE
Output 1: Access to and quality of service.
Output 2: Enhanced business processes and systems.
Output 3: Operational efficiency and effectiveness.
Output 4: Supply Chain Management.
Output 5: Zero tolerance to corruption.
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GOVERNMENT:
FIVE NATIONAL PRIORITIES
 SITA focus on National Priorities:
 Education
 Health
 Rural development and land reform;
 Creating decent work; and
 Fighting crime.
 Additional Areas:
 Improve effectiveness in local Government
 Infrastructure development
 Collective commitment to achieve developmental goals.
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NEW SITA: VISION AND MISSION
VISION
“Be the lead ICT agency to enable public sector
service delivery.”
MISSION
"To render an efficient and value added ICT service
to the public sector in a secure, cost-effective and
integrated manner, contributing to service delivery
and citizen convenience."
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NEW SITA: NEW PERFORMANCE AREAS:
RE-ENGINEERING THE BUSINESS
 Qualitative Services: Capability to produce and/or render ICT services,
products and solutions at a competitive price.
 Supply Chain Management: Capability and management of the
procurement of ICT goods and services.
 SITA role of ICT Public Sector Regulator: Set standards for interoperability
and security, certification, R & D and Inventory of Government
Information Systems.
 Governance: Structures and processes to ensure compliance to strategic
direction, policy and ethics of SITA.
 Stakeholder Relationship Management: Manage customer needs and
expectations and promote service excellence.
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NEW SITA: ROLE AS VALUE CONTRIBUTOR
 SITA should be a highly sophisticated and dynamic agency with the necessary
leadership, skills, capacity, systems and processes.
 Deliver service excellence, value for money, innovation and thought leadership to
advance ICT.
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NEW SITA: KEY DRIVERS FOR CHANGE
Driver 1:
ICT Leadership
Driver 2:
Service Delivery
Driver 3:
Value Proposition
Driver 4:
Demand and Supply
Driver 5:
Pricing & Sustainability
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SITA SERVICES
Full Outsourcing
End-to-end management of IT operations to enable high
performing business
Systems Integration & Solution
Development
Predictable delivery and integration of new & existing
systems to transform business processes into industrial
solutions
MANAGED APPLICATIONS
SOLUTION DEVELOPMENT
MANAGED DESKTOP
SYSTEMS INTEGRATION
MANAGED INFRASTRUCTURE
Value Add Services
Support & Transaction Services
SITA offers a spectrum of additional services to address
your professional and business requirements
Provisioning of support services that ensures the
successful execution of IT initiatives and processes
SOURCING
COMMERCIAL PRINTING
IT CONSULTING & ADVISORY
TRAINING
INFORMATION MANAGEMENT
BUSINESS CONTACT CENTRE
SECURITY MANAGEMENT
PROJECT MANAGEMENT
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BUILDING ON THE PAST:
CREATING A NEW FUTURE: SUCCESS STORIES
 The Integrated Financial Management System (IFMS)
 Government Wide Enterprise Architecture (GWEA)
 Municipal ICT Blueprint
 Learner Unit Record Information and Tracking System (LURITS)
 Telemedicine
 KZN nerve centre
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THE NEW LOOK SITA:
SITA TURNAROUND IN A NUTSHELL
 New Direction: SITA will do things differently.
 New SITA: Responsive to stakeholders.
 New SITA: Transformed and redesigned.
 Living the Values: 1) Integrity, 2) Fairness,
4) Transparency, 5)Service excellence and
3) Prudence,
6) Innovation
 New future: Add real value to government and its agenda.
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CONCLUSION
WISHING YOU A MEANINGFUL AND
PRODUCTIVE CONFERENCE.
I THANK YOU.
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