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Idaho Technology Summit
October 2014
101010101010
Overview of TriTech Software Systems
The Premier Public Safety Software for Large to Small Police, Fire,
and EMS Agencies
Key Stats
 Comprehensive product solution that
touches all areas of public safety:
CAD
9-1-1
RMS
EMS
Mobile
Jail
Search &
Analytics
 Provides both on-premise and cloud solutions
for all sizes of agencies and jurisdictions
 Exclusively focused on the Public Safety industry
for over 20 years
 Over 2,700 installations, including 71 of the top
100 U.S municipalities, across 7 different
countries
CONFIDENTIAL | 2
 Founded in 1993
 350+ employees
 Headquartered in San
Diego, CA
 Additional offices in
Decorah (IA), Castle
Hayne (NC), and
Marlborough (MA)
Global Customer Base of Over 2,700 Installations
80,000 sworn officers | 200 million people protected | 71 of top 100 municipalities | Across 7 Countries
Hamilton County 9-1-1 Emergency
Communications District
El-Paso-Teller County 9-1-1 Authority
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9-1-1, CAD, Mobile, Browser
250,000+ calls annually
50+ dispatchers/call-takers
Supports Law, Fire and EMS
 9-1-1, RMS, FBR
 690,000 calls annually
 85 9-1-1 positions
 Supports Law, Fire and EMS
personnel across 26 various agencies
California Highway Patrol
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Columbia Police Department (SC)
CAD, Mobile
20,000 incidents per day
3,000 mobile units
7,300 sworn officers
3,200 civilian personnel
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9-1-1, CAD
Over 1 million calls annually
362 sworn officers
Supports Law, Fire and EMS
Memphis Police Department (TN)
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San Antonio Police Department (TX)
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CAD
1.5 million calls annually
176 dispatchers
Supports Law, Fire and EMS
RMS
940,000 calls annually
2,300 sworn officers
Supports Law, Fire and EMS
Dallas Police Department (TX)
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CAD, Mobile
1.2 million annual calls
317 dispatchers/call-takers
Supports Law, Fire and EMS
100% implementation success rate | 98% maintenance renewal rates | 91% customer satisfaction
CONFIDENTIAL | 3
Public Safety Organizations Need Integrated Solutions
to Connect Departments and Manage Workflows
 State Law Enforcement
Responders
 NG9-1-1
 Municipal Law Enforcement,
Fire and EMS
 Private Ambulance Service
Providers
 CAD
 Notifications
 Federal Enforcement Agencies
and Homeland Security
 Tactical Mapping
 Statistical Reporting
 Incident Management
Command &
Control
Records Management
Citations
Field Reports
Fire Inspections
Schedules
State/Federal Reports
Records Management
Booking Records
Case Information
Digital Fingerprints
Forensic Information
Property and Evidence
Investigators
Judiciary &
Corrections
 Municipal Jails
 Juvenile, Municipal, State and
Federal Courts
 Intelligence
 Attorneys General
 Analytics
 Juvenile Detention
 State and Federal Prisons
 Probation Parole
Legacy Technology Not Capable of Handling Current Agency Demands – Mobile, GIS, Text, Images and Video
CONFIDENTIAL | 4
47
Inform CAD+9-1-1 – The New Standard in Public
Safety Software
TriTech Inform CAD+9-1-1 significantly improves the efficiency of emergency response
through unified workflow and decision making
Inform CAD+9-1-1 All-In-One Solution
NG9-1-1

CAD
RMS
Integrated
Telephony with
CAD
Voice
VOIP
Text
Rapid Triage and
Prioritization
Mobile
Public Switch
+
Photo
Video

Telematic
s
Sensor
Call Prioritization
Advanced
Responder Alerts
NG9-1-1 Readiness
Prioritizes incoming calls using
the geo-centric features and
allows high priority calls to be
answered more quickly
Links relevant caller data from
multiple systems in order to
present meaningful information to
the call taker before the call is
even answered
Single User
Interface(Live
& Historical
Information)
Advance Notification
CONFIDENTIAL | 5
Historical Information
7
CONFIDENTIAL | 7
TriTech Software Systems I Proprietary & Confidential
Cloud Deployment Model Financial Considerations
Benefits of a Subscription Model – agencies pay for
“usage” and not a “system”
• Ease of Administration
• Automatic Software Upgrades
• Periodic hardware refresh
• Lower up-front costs
• Easy to scale
CONFIDENTIAL | 8
California Highway Patrol, CA
 Largest State Police Agency in the US
 Sworn Officers: 7,300
 Civilian Personnel: 3,200
 Square Miles: 164,000
 Population: 36.5 Million
 Incidents per day: 20,000+
 CAD Positions: 400
 Mobile Units: 3,000
 Supporting 25 communication centers
via 4 main hubs throughout California
 All hubs linked through seamless CAD to
CAD interface
CONFIDENTIAL | 9
TriTech Inform Integrated Suite
Benefits
Inform Jail
Management
More Efficient Call Handling
Improved
Synergy/Communication
Inform CAD
Redundant Data Entry is
Eliminated
Streamlined Booking/Arrest
Reporting
Consolidated Master Indices
Enhanced Search/Analytics of
Enterprise-Wide Data
Inform RMS - Inform
FBR
Inform Mobile
CONFIDENTIAL | 11
46+ Systems is Expensive and Limiting
• 46 Single points of
failure
• Limited connectivity for
shared response and
overflow
• No shared data
CONFIDENTIAL | 12
Multi-core Shared System
• Regional systems can
provide back up for a
significant event.
• Each agency does not
need to sacrifice their
unique characteristics –
no local compromises
CONFIDENTIAL | 13
TriTech Software Systems
CONFIDENTIAL | 14