STATE OF NEW MEXICO
OFFICE OF SUPERINTENDENT OF
INSURANCE
Paperless, Electronic Web-based
Environment Project
Project Certification – Planning Phase
October 23, 2013
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
Introduction – Stakeholders
• John G. Franchini, Superintendent of Insurance
• Jolene M. Gonzales, Chief Administrative Officer
• Alan Seeley, Deputy Superintendent
• Bryan Maestas, Chief Financial Officer
• David P. Barton, General Counsel
• Larry Padilla, IT Specialist
• Project Director - Nanda Kumar, Chief Information Officer
• Project Manager / Business Analyst, Jane Hamlet, CSW
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
Background
– ‘The Office of Superintendent of Insurance (OSI) was created on July 1, 2013
pursuant to the passage of Constitutional Amendment 4 during the 2012 General
Election and the subsequent enactment of House Bill 45 (Laws of 2013, Chapter
74) from the 1st Session of the 51st Legislature. These actions removed the
insurance regulatory function from the Public Regulation Commission (where it
was housed as the “Insurance Division”) and placed it in a newly-created adjunct
state agency entitled the “Office of Superintendent of Insurance.” The enabling
legislation also created an Insurance Nominating Committee to appoint the
Superintendent of Insurance.’ 1
‘The staff and physical location of the OSI have remained essentially the same
as they were while in the Insurance Division of the PRC. The incumbent
Superintendent of Insurance under the PRC, John Franchini, was subsequently
appointed by the Insurance Nominating Committee to retain his role as
Superintendent. As mentioned in its Vision Statement, the OSI currently has the
following broad initiatives:
–
• Initiative 2: Replace the Agency’s dysfunctional legacy system (IDEAL) with the fully
functional system promulgated by the National Association of Insurance Commissioners
(SBS).’
1.
From the OSI FY 15 Strategic Plan
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
• Project Outline
– The objective for the OSI Paperless, Web-based
Environment Project is to migrate the insurance system
and processes towards a paperless, web-based
environment by integrating State Based Systems (SBS)
into all of the OSI processes within each division.
• SBS provides tools for state insurance departments to conduct
business. SBS consists of National Association of Insurance
Commissioners (NAIC) products and state insurance modules
including Agents, Companies and Premium Tax.
• Thirty-two states use SBS to process their insurance
transactions. SBS supports the National Insurance Producers
Registry (NIPR), an Oracle database repository. Insurance
transactions are sent to the SBS database for processing. SBS
has complete disaster recovery capabilities.
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
Benefits for OSI:
– Find and retrieve electronic insurance document images quickly, without having to
locate and search through boxes of paper.
– Eliminate redundant or out-of-date copies/versions of content (physical and
electronic.) This leads directly to a reduction in storage requirements.
– Reduce operating costs. Moving content around electronically is cheaper than moving
paper through an organization.
– Increase productivity by having the right information in the right hands at the right
time. Using workflow to automate routine or low-value tasks leaves more
time/resources to execute the high-value tasks.
– Increase customer satisfaction by getting the answer the customer needs (not wants)
when they need it.
– Support business continuity by ensuring that the content needed to run the business
is available, always. A properly architected and implemented paperless, web-based
environment takes into account backups, archives, near and off-line storage, and
disaster recovery.
– Perform reporting online.
– Compile OSI reports in a timely fashion.
– Post OSI reports online for review and comments.
– Comply with inspection, protection, and enforcement.
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
Project Progress as 10/23/2013
• Project Manager / Business Analyst hired
• Project Charter and Project Management Plan completed
• Executive Steering Committee actively engaged
• SBS demonstrated software tools
• Project Schedule coordinated with SBS
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
PROPOSED MAJOR DELIVERABLE SCHEDULE
Major Project Deliverable & Performance Measure
AND
PERFORMANCE MEASURES
Due Date
Budget
Gap Analysis – Completed 2011
Project Phase
90,000
June 30, 2011
Initiation
Issuance of RFP for e-IDEAL (cancelled)
0
Sept. 30, 2012
Initiation
Procure Project Manager/Business Analyst
0
Sept. 1, 2013
Initiation
Develop Project Management Plan & Schedule
22,000
Oct. 15, 2013
Initiation
Project Coordination, Planning Phase
27,000
Nov. 01, 2013
Planning
Gather Requirements
41,000
Dec. 31, 2013
Planning
Project Coordination, Implementation Phase
70,000
April 30, 2014
Implementation
IV&V
50,000
April 30, 2014
Implementation
240,000
Feb. 28, 2014
Implementation
Design and Integration (Phase 1)
Testing (Phase 1)
90,000
March 31, 2014
Implementation
Deploy (Phase 1)
50,000
June 30, 2014
Implementation
Total
590,000
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
PROPOSED PROJECT TIMELINE
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
Proposed OSI / SBS Phase I Project
Proposed OSI / SBS Phase II Project
Contracts / CE / Revenue
Market Regulation / RIS
2014
2015
2016
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May
Licensing
Pre-Visit Checklist
Onsite
Visit
Analysis
Construction
Testing &
Training
SOLAR Work Stoppage
Training
Testing
GoLive
Post
Production
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
Appropriation History
• Fiscal Year 2013
– Amount: $590,000
– Funding Source: Laws 2012, Chapter 19, Section 7. (The appropriation
is from assessments authorized by Section 59A-6-1.1 NMSA 1978 for an
insurance division licensing and revenue accounting system)
• Fiscal Year 2014
– Amount: $1,250,000
– Funding Source: Laws 2013, Chapter 227, Section 7. (The
appropriation is from the insurance operations fund.)
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
Certification History
• June 2012
– Amount: $100,000
– Funding Source: Laws 2012, Chapter 19, Section 7. (The appropriation
is from assessments authorized by Section 59A-6-1.1 NMSA 1978 for an
insurance division licensing and revenue accounting system)
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Office of Superintendent of Insurance
Paperless, Electronic Web-based Environment Project
• Requesting Approval for Project Planning Phase
Certification and Release of Funds in the Amount
of $490,000
THANK YOU!
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