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QUALITY
General information
Gorbunov
Andrei
Independent expert
on management systems
Moscow
www.pqm-online.com (Practical Quality Management Online)
The right to doubt doesn’t free
you from obligation to think
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Main activities
● Management systems diagnostic
● Consulting on management
● Development and maintenance of management systems
(including ISO 9001, 20000-1, 27001 compliant)
● Development of methodological approaches and
methods
● Expertise of documents
● Trainings
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Strengths
Process approach:
• consistent process management concept;
• own methodology based on Quality critical points concept;
• Practical implementation methodology based on “supplier –
customer” chains.
System approach:
• system analysis;
• risk and gaps analysis.
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Main milestones
1976 – 1982
1982 – 1989
1989 – 2001
2001 – 2007
2007 – present
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Leningrad V.I. Ulianov (Lenin) Electrotechnical Institute (LETI),
Automation and computing technique faculty (FAVT)
Uralsk’s branch of Granit Central Research Institute (CNII
«Granit», Leningrad)
West-Kazakhstan Small State Enterprise of computing technique
and informatics (MGP VTI, Uralsk),
Class, Ltd. (Uralsk)
Maris Technology, Ltd. (Korolev, Moscow region)
Scala CIS, Ltd. (Moscow)
Rostelecom (Moscow)
As sole trader:
RAO EES of Russia
RN-Vostoknefteprodukt, Ltd., Gazprom Invest Vostok, Ltd.
Capital construction department of Kirov region government
Buryat republican clinic, Yakutsk national medical center, Doctor
Bormental clinic
Pramotronic
Federal Customs Service
Vostochny Express Bank
ILF Engineering and Project Management, Ltd.
Armadillo Business Parcel (DPD)
Tomtel …
It’s time for
QUALITY
Long-term projects (as employee)
CNII «Granit» (Uralsk, Kazakhstan, 1982 - 1989)
Chief designer
General responsibilities:
• establishing of technical policy,
• technical decisions development,
• project administration.
Class, Ltd. (Uralsk, Kazakhstan, 1992 - 2000)
Leading specialist, informal technical director
General responsibilities:
• sales and maintenance of computers and peripheral equipment,
• research new telecommunication technologies,
• management of Internet cafe,
• technical support for some companies in Aksaj (Karachaganack gas field).
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Long-term projects (as employee)
Scala CIS, Ltd. (Moscow, 2002 – 2004)
Quality manager
General responsibilities:
• development and maintenance of QMS (ISO 9001, TickIT),
• audit of subcontractors,
• conducting of trainings.
Rostelecom (Moscow, 2004 – 2007)
Chief of Quality management and business processes department
General responsibilities:
• development, introducing and maintenance of QMS,
• interacting with external parties in quality management sphere as company’s
representative,
• conducting of trainings.
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Projects of sole trader’s period
ILF Engineering and project management, Ltd. (Moscow, 2010 –
present)
Project D949: Audit of Giprotruboprovod (act as QMS expert)
Main tasks of the project:
• evaluate the current state of the enterprise management system for compliance to the
policy and strategy of the Customer development;
• evaluate the existing organizational structure and form recommendations in case if
optimization needed;
• check the efficiency and performance of the design works management processes and
form recommendations for the following improvement;
• evaluate the efficiency of existing design works management systems and define the
prospects of alternative automated design process support tools introduction;
• collect data and get familiarized with successfully-operating systems and processes of
the project-related activity management.
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Projects of sole trader’s period
Project E482: High-viscosity crude oil treatment and transportation study for
TNK-BP (act as QMS expert)
My tasks in a frame of the project:
• ensure compliance of working and final documents with customer requirements;
• evaluate quality of documents;
• ensure logical integrity of reporting materials;
• act as a project coordinator (as needed).
Project XX03: Integrated Management System (act as IMS expert)
My tasks in a frame of the project:
• conduct system diagnostic audit;
• evaluate readiness of IMS for recertification and plan arrangements needed;
• identify areas for improvements;
• train personnel;
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Projects of sole trader’s period
Project E903: Estimating system for Design and Survey costs for infrastructure
projects of TNK-BP (act as methodological expert and project coordinator)
Project aims:
creation of system of indicators (normative data) for development of cost estimations,
based on the resource method, for predesign, design, survey works on infrastructure
facilities for fields and of the program complex “System of arranging investment for
predesign, design, survey works by Resource method”
My tasks in a frame of the project:
• develop models of infrastructure objects, resources, activities and so on;
• develop a structure and algorithms of system,
• develop specification for software developers;
• develop methodology of collecting and processing data, forming of normative models
of costs;
• manage the project.
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Projects of sole trader’s period
Project Decisions, CJSC.
Implementing QMS in RAO EES of Russia
My tasks in a frame of the project:
• conduct a set of trainings for top management of some companies (“Ivanovskie PGU”,
“AltayEnergo”, “BuryatEnergo”, “ChitaEnergo”, DRSK*),
• conduct QMS audit of DGK**.
*
Dal’nevostochnaya Raspredelitel’naya Setevaya Kompaniya – Far East Distributing Company
Dal’nevostochnaya Generiruyuschaya Kompaniya – Far East Generating Company
**
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Certificates
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Publications
Menedzhment Segodnya (Management Today) Magazine
Quality management problems in Russia, 2007 – №04,
Practical quality management, 2007 – №05,
QMS is a tool but not a magic wand, 2009 – №01,
Make quality as a product, 2010 – №01,
To develop a management system. What does it mean? 2012 - №05,
How to increase value of normative documents, 2013 - №01.
Strategicheskij Menedzhment (Strategic Management) Magazine
Management by needs, 2011 - №2
Metody Menedzhmenta Kachestva (Quality Management Methods) Magazine
About some features of process approach implementation, 2006 – №11,
About of determination of process, 2006 – №12 ,
Audit of processes or audit of departments?, 2007 – №01.
Vek Kachestva (Age of Quality) Magazine
Design rule check for QMS documents, 2006 – №05.
CEO Magazine
Preventive inoculation against a botcher in the workplace at noon, 2008 – №09
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Publications
Author’s seminars: Practical quality management, Theory and
practice of process approach,
Methodological materials dedicated different questions of
management systems development (articles, notes,
recommendations and so on)
“The course for novice fighters”* (www.quality.eup.ru)
Presentations and reports at different conferences, discussions and
so on
Translations and articles published on www.pqm-online.com
* Set of lectures for quality management beginners
All documents are available on the website
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