Component 1: Integrating mobiles in to development Mobile - Functions 1. Message - SMS in/out (With GPS) (SMS, USSD, MMS,) 2. Voice 3. $ transactions 4. Interactive - Web (WAP - primitive web access, Mobile Browser - direct, Apps - direct to service) What is a mobile - Devices Basic (dumb) Feature Internet 250 m Nokia 110 65 m Nokia 5130 What is a mobile - Devices Smart (touch) 100x more powerful than average satellite Mobiles - Audiences How interact? • 1 to 1 • 1 to many • Many to many M4D Development • Off the shelf better than custom • Open source better than proprietary Mobiles - 6 Lessons learned 1. Policy (Need an enabling environment) 2. Start with the objective, not the technology 3. Collaborate - Don't recreate the wheel 4. Plan for sustainability 5. Integrate. Solution = mobile +...... 6. Green tree - best practices ict4dprinciples.org Component 2: Understanding the Mobile Ecosystem What are the different elements of the mobile ecosystem? Policy & Regulatory Environment • Mobile growth can be stifled, impacting affordability, network coverage and speed, competition, and freedom of expression • Ex. Myanmar: telecommunications industry was historically controlled entirely by a government-owned provider, resulting in an extremely low mobile penetration rate. In 2013 two foreign operators were licensed, who will invest in 15K network towers to expand mobile access by 50% Infrastructure • Mobile network operators (MNOs) must build cell towers, along with back-end systems needed to support the towers, plus agent and distribution networks so that people are able to buy SIM cards and airtime top up • TV White Space (TVWS) is a new tool used to repurpose white space into WiFi networks that provide mobile broadband access without the need for 3G or 4G, relieving overloaded networks. Ex. Philippines, USAID’s Ecosystems Improved for Sustainable Fisheries (ECOFISH) Project uses TVWS to connect remote fishing communities to the internet Hardware Software • Mobile phone and SIM card access is increasing thanks to excess production and second hand markets • Cost of mobile devices and SIM cards is decreasing • Each phone is unique! • Platform: operating system under which other software operates • Framework: software tools that enable multiple uses and customization (ex. MOTECH, a suite of mHealth applications) • Application: individual programs designed for a specific purpose What are the different elements of the mobile ecosystem? Content & Awareness • Whether the individual knows what mobile phones can do • What content or services exist • What value those content or services can have on peoples’ lives Affordability • Cost of the device and access to a specific mobile service, which may require standard usage fees, service fees, and costs associated with charging the device Ability • An individual’s skills and capacity to use a mobile phone and specific mobile service • Influencing factors include language literacy, numeracy, and digital literacy, as well as the capability to physically use the device (i.e. adequate eyesight) Acceptability • Social or cultural norms that impact access to mobile devices or services • Ex. Gender restrictions on owning a mobile phone • Trust and confidence in the data security and privacy of the mobile networks or services What are the building blocks of mobile services? • Service Quality – functionality and usability – Ex. CDMA vs GSM • Sustainable Business Model – – – – Who pays? Pricing strategy structure? Forms of payment? How do users pay? • Partnerships – Service providers, MNOs, implementers, gov’t ministries/agencies, donors, financial institutions, etc. • Promotion – ATL (mass marketing) – BTL (personalized/ direct SMS and training) What role can USAID play to help strengthen the ecosystem? Macro role: • Encourage interoperability between existing mobile services • Advocate for regulatory change • Negotiate with MNOs on issues such as short code access and pricing • Supporting MNOs to translate mobile phone menus into local languages USAID initiatives: • • • • Scaling Innovations in Mobile Money (SIMM) Project (Phillipines) Mobile Money Accelerator Program (MMAP) (Malawi) GSMA mWomen Program: partnership with Australian Aid, GSMA and Visa Alliance for Affordable Internet: partnership with Google.org, Omidyar Network, DFID, and 30+ other governments, technology providers, civil society groups, and academia Component 3: Project Design A six-step process 3 Stages of Project Design • Conceptual stage – Deliverable: Concept Paper • Analytical stage – Deliverable: Project Appraisal Document • Approval stage – Deliverable: Project Authorization How to collect all the information to complete the requisite analysis? 6 STEPS! STEP 1: Identify potential roles for mobiles to reinforce project goals • Begin with project goals • Brainstorm: – Will mobile tech reinforce the goals? • Engage Science & Tech Advisor and experienced colleagues • Work backwards: outcomes mobile roles • Note: Do NOT force mobiles into the project STEP 2: Determine requirements for using mobiles • Potential uses of mobiles within development projects – Info sharing, data collection, payments, facilitating networks, community building, etc. • Requisite functions – Push, pull, storage, transaction, interactive, etc. • Minimum delivery model – SMS, voice, App, web, etc. • Minimum device requirements – Basic phone, smartphone, tablet, etc. STEP 3: Collect data to understand the landscape • Two levels – Macro-level • Tech access • Policy and regulatory environment • Relevant mobile services and local technical capacity – Micro-level • Ownership and/or accessibility to a mobile phone, airtime balance, commonly used communication tech, demonstrations on how the phone is used, how often it is turned on, etc. STEP 4: Decide if use of mobiles in the project is feasible and appropriate • Analyze data from STEP 2 & 3 – Potential costs and benefits – Procurement of necessary materials and equipment – Data collection, dissemination, storage and management – Training requirements – Monitoring • Consider whether a broader M4D initiative is necessary STEP 5: Validate assumptions and preliminary findings • Reliability of signal coverage & strength • Individual handset ownership or handset accessibility “as needed” • Extent to which consumers have a basic understanding of voice and text functionality • Extent to which service fills an existing gap or meets a need within the target group • Extent to which users can access the service in a simple, familiar manner • Extent to which pricing is both affordable and commercially viable and, if individual users pay, the convenience of making payments STEP 6: Integrate conclusions into Concept Paper • • • • • Design with the user Design for scale Build for sustainability Be data driven Use open standards, open data, open source, and open innovation • Address privacy and security Component 4: Procurement Once preliminary approval for the project has been obtained, the next step is to design and issue a solicitation that captures the core elements of the desired project and solicits solutions that take full advantage of available mobile services and the attributes of mobile solicits. Core elements • Strategic vision • Knowledgeable of specific landscape • Operationally descriptive proposed tasks/illustrative activities • Market research • Mobile services and features • Sustainability • Training Concept Device Service Financial literacy/business concepts Digital Financial Services (DFS) USAID is including language in solicitations to encourage implementing partners to incorporate digital financial services (DFS) into their operations and programming where feasible. USAID expects to issue an Acquisition & Assistance Policy Directive by September 2014 requiring all implementing partners to use DFS to the extent that their market and program footprints allow. Techniques for developing cost estimates for integrating mobiles into projects • Requirements development and presentation • Device provisioning and dissemination • Market research • Transaction/service fees • Program design • Monitoring and evaluation • Participant identification and training