Jerry Grant, Water Forum 2013

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Building Irish Water

Jerry Grant Head of Asset Management Irish Water 25-6-2013

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Our Brand Values

The values that are at the heart of the Irish Water brand

Expertise

Knowledge, quality, technical excellence, progressive, solutions-orientated

Responsibility

Stewardship, partnership, inclusion, safeguarding for the next generation

Efficiency

Responsive, fiscal responsibility, capital utilisation, customer service, delivering

Integrity

Transparent, accountable, honest, fair

We are all part of the Irish Water Industry – but central to building Irish Water is the role that 34 Local Authorities play in the context of environmental and economic regulation. Unions & Consultative Group 34 Local Authorities and BGE The Water Service Transition Office

We have to change how people think and act in relation to water…

IRISH CITIZEN CONSUMER

Citizens need to understand that they are consumers

WATER IRISH WATER CUSTOMER

Consumers need to appreciate that they are customers “Water is free” “Water costs money” “We need to invest for the future” “Change is needed” “IW provides my water” “I am charged for water” “I value water” “I pay my water bill”

To ensure that Irish Water can be a self funding entity we’ll need to develop two steams of investment IRISH WATER TODAY Change Attitudes & Behaviours Towards Water

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REVENUE Customers Paying Bills A Self Funding Utility Effective Control of Assets & Operations

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CAPITAL INVESTMENT Funding from the Markets

Sustainable Water Services Framework

Balanced Approach Across the 3 Pillars of Sustainability Economic Stakeholder & Customer Focus To inform process Social Environmental

Our Vision of the Future

“We value water as a precious natural resource on which the quality of life depends” “Through responsible stewardship, efficient management and strong partnerships, Ireland has a world-class water infrastructure that ensures secure and sustainable water services, essential for our health, our communities, the economy and the environment.”

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