AMI Integration for Utilities Rupendra Bhatnagar Industry Director Utilities November 2010 Disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information on this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 2 Customer Advanced Metering Infrastructures: Illustrated © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 3 Customer AMI - The Evolution of Metering Advanced Metering Infrastructure (AMI) is a communication network and meters providing usage information at regular intervals (at least hourly) and collected at least daily. (Source Utilipoint, 2006) Capabilities Measure electricity, record consumption, and meter event information electronically Remote connection and disconnection Tamper detection Outage detection Quality of supply monitoring Demand limiting Communications interface to a range of devices like in-property display direct load control equipment © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 4 Customer The SAP AMI Lighthouse Council Members Advisory Customer Council Work Group AMI for Utilities AMI@SAP Project © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 5 Customer SAP Advisory Customer Council Utilities (ACCU): AMI Workgroup for Deregulated Markets Exchange of information on technology and market trends as well as on strategies for AMI, Smart Grids and Sustainability Composition and discussion of use cases Definition and prioritization of common software requirements Early customer engagement in the software-developmentprocess (specifications, mock-ups) Timely feedback from SAP on new product developments (system demos) MDUS Vendors: © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 6 Exchange of information and networking Customer AMI Use Cases –Business Processes Billing & Customer Service B1 Multiple clients read demand and energy data Customer Interface Delivery Energy Procurement C1 Customer reduces demand in response to pricing and/or grid event D1 Distribution operator curtails/limits customer load for grid management E1 Real-time operations curtails/limits load for economic dispatch B2 Utility remotely limits or connects / disconnects customer C2 Customer has access to and reads recent energy usage and cost at his or her site C3 Customer uses prepayment services D2 Distribution operators optimize network based on data collected by the AMI system E2 Utility procures energy and settles wholesale transactions using AMI system data B3 Utility detects tampering or theft at customer site B4 Contract meter reading for other utilities C4 External clients use the AMI system to interact with customer devices D3 Customer provides distributed generation D4 Distribution operator locates outage using AMI data and restores service Field Services & System Recovery S1 AMI system recovers after power outage, communications or equipment failure Installation & Maintenance I1 Utility installs, provisions and configures AMI system I2 Utility manages end-to-end lifecycle of the meter system I3 Utility upgrades AMI system to address future requirements Source: Southern California Edison © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 7 Customer AMI Use Case Solution Definition Define Sub Use Cases Use Case B1: Perform remote energy & demand read B1.1 AMI Meter/Device completes default schedule read request B1.2 AMI Meter/Device completes an on-demand read B1.3 Automatically receive non-usage (event) messages B1.4 Data users successfully retrieve either raw or bill-ready usage B1.5 AMI Head-End manages the meter reading schedule B1.6 Meter does not communicate remotely during default schedule read B1.7 Field person retrieves data directly from AMI Meter/Device B1.8 MDUS reports communication failure to retrieve billing data B1.9 AMI Meter/Device does not respond to an on-demand read © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 8 Customer AMI Integration Objectives Predefined integration of the solution to market-leading AMI/MDM systems, such that end-to-end processes can be fully executed, and is based on eSOA principles. Develop and publish a set of ‘open’ enterprise services available to any third-party AMI/MDM vendor wishing to integrate to SAP backend systems … drive market standardization. © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 9 Customer AMI System Landscape Commercial Proc‘s Technical Processes by AMI Vendor products Central Concentrator Residential meter Residential meter Concentrator AMI system Control panel C & I meter Concentrator AMI system MDUS © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 10 Collaboration based on ESOA Services Local Area Wide Area Network (WAN) Network (LAN) Meter Data Unification Coordination of installed AMI Systems Upload of data to subsequent processes Home Area Network (HAN) Meter&Energy Data Repository Meter & Energy Data Management Meter & Device Master Data Meter & Device Management CRM/CIS Data Service Provider Data EAM Data Marketing/Sales (Self) Service Billing/Invoicing AccRec/C&C Intercompany Data Exchange Enterprise Asset Management • Service Mgmt Enterprise Management & Business Support NetWeaver Enterprise Service Repository Customer © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 11 Customer © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 12 Customer © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 13 Customer AMI Event Management: Triggering Follow-up Actions for Events Follow-up actions triggered by the AMI Event Management • Missing meter readings • Create notification • Validation error • Meter error • Meter change required • Concentrator error • Tamper event • Actual meter reading outside of AMI Event Management Examples for events reported by the AMI Infrastructure predefined range • Overvoltage / Undervoltage • Create service order • Create compatible unit order • Create customer contact • Create BPEM case • Start workflow, for example to notify a user • Start customer specific follow-up actions BPEM = Business Process Exception Management © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 14 Customer © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 15 Customer SAP for Utilities AMI Customers (not a full list) © SAP AG 2010. Council of Power Utilities Conference, AMI Integration for Utilities, All rights reserved. / Page 16 Customer Thank you!